Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,444 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 17th January 2026

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service. Lovely soft leather bag, stylish. Would purchase again”

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“Very helpful staff. beautiful leather jacket purchased very happy 😀”

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“Very pleased with the black leather handbag, also no sooner had I given the order for it, it was coming through the front door. Very efficient company. Thank you.”

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“Super soft leather and a great quality coat, just as you would expect from Lakeland. Fits like a dream and really comfortable. Fast delivery too and well packaged.”

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“I recently purchased the Gilly cardigan for a present for my Mum. I tried to purchase online but it would not accept my card details so I called the telephone number provided, to my delight I had no options to get through but my call was immediately through to a very helpful lady who took my order, applied a discount code, and arranged postage for me, the experience was a breath of fresh air, the cardigan arrived the very next day and my Mum loves it, so thank you for a great service.”

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Sorry for the issues with payment, but there's nothing like a human answering a phone (or fresh air!)

“This has been my second purchase from Lakeland Leather,and i can only say that quality of there garments and service is first class .And prices are so good for the quality, have reccomended to friends and family.”

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Thanks for the vote of confidence Roger.

“The leather jacket looks great on my husband”

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“Very quick delivery. Ordered items previously from Lakeland and was very pleased with the quality and colour of those items. I understand the colour can be different between pictures and reality but I wouldn't say the actual colour of this jacket I ordered is scarlet, (scarlet being a bright red colour as your picture of the jacket is) so I am disappointed with shade of the jacket I have received as it is much darker.”

Helpful Report

Hi Amanda, Sorry if the colour doesn't appear to be a true representation of the jacket. We do try our hardest to match between the screen and reality, but will take a closer look. Thanks

“Really pleased with price (compared to other sites) and quality of Toscana gilet. Easy to order, well packaged and relatively fast delivery despite slight delay due to DPD.”

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A great choice, and perfect for this time of the year :)

“Handbag is exact as described and great quality”

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“Lovely little leather coin purse. Just what I'd been looking for.”

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“I purchased a leather coat from Lakeland. It was delivered within 48 hours. The coat itself is beautiful Angus worth every penny. I am more than pleased with it.”

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“I love this little leather bag. So unassuming yet very useful”

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“Very pleased with purchase, and first class service”

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“A very nice jacket, but the experience has been diminished by a couple of avoidable issues: the hanging loop broke at the first attempt to use it, and the subsequent repair was delivered to the wrong address. Hopefully, the ownership experience will be better from now on.”

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“It would have been 5 stars but the website wouldn't take my credit or debit cards! However, I had an immediate response to my 'cry for help' email & ended up paying on the phone. The credit card wallet is exactly what I wanted and at a very good price, thank you.”

Helpful Report

Hi Ruth, Sorry about the payment issues with the website. It's something we are aware is effecting certain card issuers. We're doing our best to fix it... but glad we could be of assistance over the phone. We do at least have humans who answer the phone! Thanks

“You sent the wrong product. I've returned it. You owe me £9 for the return.”

Helpful Report

Hi Adrian, Please can you contact our Customer Care team? The item we received back from you matched what was on the order, so I'm not sure if there is some confusion about the order. online@lakelandleather.co.uk Thanks

“Christmas present from my husband to me. Haven't really seen it yet so cannot comment. Feels luxurious and fits a treat glad I got a size bigger. Extremely well packed and quick delivery.”

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Hi Sharon, If the cold weather kicks in you might need it to be an early Christmas present ;) Thanks

“Excellent service quick delivery delighted with my purchase of a handbag excellent quality”

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“Spectacular product quality and great value for money! Super soft and supple leather jacket and fits perfectly. We'll impressed!”

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Lakeland Leather is rated 4.8 based on 7,444 reviews