Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,126 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,126 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

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Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“I purchased a Youngman scaffolding tower from Ladderstore. I haven't used it yet but it looks well made and was what I was expecting. I'm sure that it handle anything I need to do. I was very impressed with the customer service provided by Ladderstore. I was concerned that the likely delivery vehicle would not be able to access my property, which is reached up a long, narrow farm track. Ladderstore contacted their courier and were able to organise delivery on a smaller van at no additional charge. I even received my order a day early. Many thanks for the great service.”

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Posted 2 years ago

Good Afternoon Alyson, thank you for taking the time to leave us a review. We are really pleased to hear you was impressed with the customer service from our team. I will be sure to share this review. If you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“From order to delivery first class and top quality ladders”

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Posted 2 years ago

Hi Ray, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the service received and that you feel the ladders are top quality ladders. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Hi Delivery date has been moved back. Called the day before to confirm delivery was still on the 9/12 - was told it had been delayed and someone would call me to confirm new date - no call received so phoned again, spoke to Meg who was really helpful and apologetic and said delivery will be Monday/Tuesday next week. Disappointing because our engineers had been booked in along all with all the relevant permits & RAMS submitted to work and we now have to reschedule and complete new paperwork and we have no time to book in engineers elsewhere.”

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Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave us a review and again many apologies for the delays that you've encountered with your order. Unfortunately the slight delay was with our suppliers when manufacturing this bespoke item, however we agree this should have been communicated to you. I can see it is all booked for Monday and i'll ensure this is followed up next week. Please accept our sincere apologies.

Posted 2 years ago

“great service , and great prices”

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Posted 2 years ago

“Excellent friendly service. Delivery slightly longer than advertised but OK.”

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Posted 2 years ago

Hi Steven, thank you for taking the time to leave us a review. We are pleased to hear that you were happy with the service. Please accept our sincere apologies for the delivery delay. If you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Good service”

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Posted 2 years ago

Hi Richard, thank you for taking the time to leave us a review, we are happy to hear that you received good service. Should you have any further enquiries please don't hesitate to contact us.

Posted 2 years ago

“Excellent product, delivered as arranged.”

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Posted 2 years ago

Hi Norman, thank you for taking the time to leave us a review. We are happy to hear you felt the product was excellent and the delivery was as arranged. If you have any future enquiries please don't hesitate to contact us.

Posted 2 years ago

“Everything I expected and more”

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Posted 2 years ago

Good Afternoon Mr Edworthy, thank you for taking the time to leave us a review, we are really pleased to hear that you were happy with our service and products. Any future enquiries please don't hesitate to contact us.

Posted 2 years ago

“Ordered 3x sets of ladders, 2x sets turned up damaged. Most likely the courier that caused the damage. The ladder store arranged collection of the damaged ladders and their replacement. However the replacement took around 3 weeks.....”

Helpful Report

Posted 2 years ago

Good Afternoon Danny, thank you for taking the time to leave us a review. We are sorry to hear about the damaged ladders you received on your order. We do try to package our products to avoid damage in transit but unfortunately as soon as it reaches our couriers this becomes out of our control. We apologise for the length of time the replacement took, this was due to the item you ordered going out of stock in the meantime. Thank you for your order and again many apologies for the inconvenience caused.

Posted 2 years ago

“Very good service and product. Kept me informed all through the whole order from start to finish. Excellent product.”

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Posted 2 years ago

Good Afternoon Paul, thank you for taking the time to leave us a review. We are really pleased to hear you were happy with both the service and the product and that you were kept informed throughout. Should you have any further enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Excellent tower at the best price online”

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Posted 2 years ago

Good Afternoon Gillian, many thanks for you review. We are pleased to hear you felt the tower was excellent and that our price was competitive. Should you have any future enquiries please don't hesitate to get in touch! Thank you again!

Posted 2 years ago

“We thought we were purchasing a loft ladder attached to a ceiling hatch. Both came as separate components, don't fit together and are of poor quality. We can't even open the ladder and it is too tall to get into the access area. Expensive disaster”

Helpful Report

Posted 2 years ago

Good Afternoon Alan, thank you for leaving us a review. We are sorry to hear you had an issue with the hatch that you purchased alongside the Deluxe loft ladder. After taking a look at this order we notice the hatch you purchased was unfortunately not compatible with the ladder you purchased. We do offer a 30 days returns policy and if notified about this issue we could have rectified this sooner for you, on this occasion we would be happy to extend this returns policy if you would like to return the hatch, one of our customer service team will be in touch. The returns section can be found here - https://www.ladderstore.com/delivery-returns/ We apologise for the issues you've encountered when purchasing these products and if we can be of any further help please let us know.

Posted 2 years ago

“Good selection of ladders and found exactly what I wanted to access a mezzanine level in my cabin”

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Posted 2 years ago

Hi Alison, thank you for taking the time to leave us a review! We are glad to hear you felt we had a good variety of ladders and that you found something suitable for your access in the cabin. Should you require any further information or if you have any future access enquiries please don't hesitate to get in touch.

Posted 2 years ago

“excellent service”

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Posted 2 years ago

Good Afternoon, thank you for your feedback on the service, we are really pleased to hear you felt it was excellent. Should you have any future enquiries please don't hesitate to get in touch!

Posted 2 years ago

“No problem delivering to Northern Ireland which was good and it was prompt enough too, only slight issue was the lack of communication regarding order confirmation, delivery details, I had to make contact to find out what was going on. Apart from that is was good.”

Helpful Report

Posted 2 years ago

Dear Glenn, thank you for taking the time to leave us a review. We are delighted to hear you are happy with the prompt delivery to Northern Ireland. With orders going to Northern Ireland we do struggle to get shipping and tracking information and can only apologise for the lack of communication on this occasion. Should you need any further help or advice please let us know.

Posted 2 years ago

“Absolutely brilliant service thank you”

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Posted 2 years ago

Good Afternoon, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the service! Thank you for 5 stars!

Posted 2 years ago

“The Website made it easy to choose the right ladder for my needs. The Ladder that I chose is strong and well-built and will last a lifetime. The delivery was prompt with a message to advise on a time within the hour specified.”

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Posted 2 years ago

Good Afternoon Gary, thank you for taking the time to leave us a review. We are pleased to hear that the website made it easy for you to choose the correct ladder for your requirements and that the chosen product is well built. We are also pleased to hear the delivery arrived quickly and you had a time specified. If you have any future requirements please don't hesitate to get in touch, we will be happy to help!

Posted 2 years ago

“Arrived on time The description on website was very clear so I was sure the item was what I needed”

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Posted 2 years ago

Good Afternoon Beryl, thank you for taking the time to leave us a review. We are pleased to hear your order arrived on time and that the website was clear and you knew what the product was what was required. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Delighted with my purchase. They were delivered the day after I ordered them, they are sturdy but manageable for a small person like me and have had lots of use already.”

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Posted 2 years ago

Good Afternoon Ann, thank you for taking the time to leave us a review, we are glad to hear you are delighted with your purchase, that they are sturdy but manageable and that they arrived quickly. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Hi Donna, thank you for your review. We are really happy to hear you feel you had very good service. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

Ladderstore is rated 4.5 based on 1,126 reviews