Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,146 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a universal ladder standoff to find it didn’t fit. Not very universal. When contacted them to ask if longer u bolts were possible I was told no. No other suggestions, or an offer to return. Not very helpful.”

Helpful Report

Posted 1 week ago

“I ordered on the 23 /05/25 and paid the extra next day delivery charge. I received an email to say it was out of stock and as yet I have not received the item or a refund.”

Helpful Report

Posted 1 month ago

Hi Carl Apologies this was out of stock, as discussed today this has been dispatched to you via a tracked service and is for delivery by Monday

Posted 1 month ago

“No notification that ladder had been despatched. No notification of anticipated delivery date. No notification that ladder had been delivered and left in front of front door in clear sight. Cardboard packaging damaged as was cellophane covering actual ladder. Thankfully neighbour saw it left outside door and contacted me. My builder installing it at present so hopefully no further problems. But delivery situation alone means I would not recommend Ladderstore”

Helpful Report

Posted 1 month ago

Good Morning Anne, thank you for sharing your experience. I'm sorry to hear that you didn’t receive any notifications regarding the dispatch, anticipated delivery date, or delivery itself. I understand how frustrating that must be, especially with the ladder left visible at your door. Your feedback is invaluable and I will be sure to communicate this with our team to enhance our overall service. We’re happy to hear a neighbour was able to assist, and I hope the ladder meets your needs without further issue. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Team Ladderstore

Posted 1 month ago

“Would be happier if you used a different delivery company. Was never told when it was going to be delivered, just got a messaged to say they had missed me. Still not received the parcel and don't know how to get it from whereever it is. It has also taken two weeks for it to be sent out. Can't give a better score because I haven't receieverd.”

Helpful Report

Posted 3 months ago

Good Afternoon Keith, Thank you for taking the time to leave us a review. I’m sorry to hear about your experience with the delivery service and also the communication regarding dispatch. We understand how crucial timely updates are during the delivery process and I will pass your feedback on to our team. Unfortunately the couriers we use very much depend on the product ordered, in this instance it had gone via courier service. From our records, I can see one of our team has contacted you this morning as we have located a signed POD from the couriers. We appreciate your feedback regarding the communication issues, and we’ll certainly pass this on to the team and also the delivery company to help improve service. If you have any questions or require assistance or are still struggling to locate the item, feel free to reach out to our customer service team. Apologies again.

Posted 2 months ago

“I have not received the ladder yet?”

Helpful Report

Posted 4 months ago

Good Morning Gary, Thank you for taking the time to leave us a review, I have had a look into this and I can see we have a POD from 27/03/25 at 11.30am. Please can you advise that you have now received this? Any issues or questions please contact us on 01204 590232 or customerservice@ladderstore.com.

Posted 3 months ago

“Ordered ladders on 9th January, received them in March. Had to chase regularly as no feedback received as for delay.”

Helpful Report

Posted 4 months ago

Good Afternoon Heather, Thank you for your feedback, and I'm truly sorry to hear about the delays you experienced with your ladder order. I understand how frustrating it can be to wait without clear communication. These items are made to order and are on an extended lead time as per the website however it seems that the lead time was extended further; I have asked for this to be fully investigated so this does not happen again. Your concerns are important to us, and we are actively working to enhance our customer communication and service. If there's anything further we can do to assist you, please reach out. Apologies again.

Posted 4 months ago

“Website is inaccurate in 2 respects. 1. The products listed as in stock are not and this then results in longer than anticipated delivery times. There was no contact from Ladderstore to explain this until I contacted to ask where ladder was. 2. The website advertised features which were not actually on the ladder and therefore product received was not as anticipated. Following contact with Ladderstore this was explained as only available on an upgraded model. Despite this the website still shows the feature available on the purchased model and no where was an upgraded model mentioned or offered.”

Helpful Report

Posted 5 months ago

Hi Ray, Thank you for your feedback, and we’re very sorry for the issues you’ve experienced. We apologise for the delay caused by incorrect stock information on our website and the lack of communication during your order process. On this occassion we were not notified of the delay from our suppliers to pass on this information, however this isn't something that should affect your experience with us and we hold our hands up for the lack of communication. We’re also sorry for the confusion regarding the ladder’s features. The inaccurate product description has been noted, and we have updated our website to ensure this doesn't happen again in the future.

Posted 4 months ago

“Having been lured by the promise of a first order discount that never materialised (small print catch) I’ve been left with a bad taste and the distinct impression of having been conned.”

Helpful Report

Posted 9 months ago

Hi Mark, thanks for leaving a review and we're sorry to hear that you feel like you've been conned. I have reviewed the discounting offer and all communications in regards to this offer. I have reviewed your order alongside these terms and the reason your discount didn't work is because you bought a product under the minimum order value. The discounted email shows the discounts as follows: £10 off - NEWSLETTER10 - orders over £150 net £15 off - NEWSLETTER15 - orders over £250 net £25 off - NEWSLETTER25 - orders over £500 net As your order was £130 net this did not qualify for this discount. We also would like to let you know we've checked all competitor pricing on this product and at time of writing this response we are the cheapest retailer online for this product. Thank you for your order and we hope this reply puts your mind at ease.

Posted 9 months ago

“it took so long for someone to answer my quiries I nearly didnt order from you, we havent used the ladders as yet but they seem up to the job”

Helpful Report

Posted 9 months ago

Hi Tim, thank you for your feedback on Ladderstore. I’m sorry to hear there was a delay in addressing your queries, and I understand how frustrating that can be. Your experience is important to us, and we’re glad to hear the ladders seem suitable for your needs. If you have any further questions or require assistance, please don't hesitate to reach out. We’re here to help!

Posted 9 months ago

“Not very happy with dents in the ladder. Photo added.”

Helpful Report

Posted 10 months ago

Hi John, thank you for taking time to leave us a review and apologies that your item has been delivered damaged. I have checked our internal system and cannot see any communications of this item being delivered damaged. Our customer service team have reached out to you via email to attempt to get this resolved for you.

Posted 10 months ago

“There was no stamp on the package and I had to drive to the sorting office and pay a fee.”

Helpful Report

Posted 1 year ago

Hi Lauren, Our products are sent via a courier service where postage is paid and labelled by them, there should have been no need to pay a fee for the collection of this item. I have rang and left a message to try and discuss this with you further, please feel free to get in touch so we can help you resolve this further

Posted 1 year ago

“Youngman Deluxe Hi-Performance Aluminium Loft Ladder From the website product information I checked the swing clearance of a loft ladder, checked the floor to floor distance and checked the trapdoor size and fitting. No other sizes were given. The ladder arrived very promptly. As I started to remove the sealed wrapping I became increasingly concerned about its length. I checked and it was too long! Many emails ensued which were responded to fairly promptly They wanted £145.00 for them to arrange a return!!! I ended up with, at my time and cost, a 4 hour return journey to return it to a warehouse in Burton on Trent. Staff there were very helpful and the full money was repaid quite promptly but £145.00 to return the item!!!! Why did the specifications not include the ladder length?”

Helpful Report

Posted 1 year ago

Good Morning Eric, thank you for taking the time to leave us a review. I am very sorry to hear you are not happy with the experience you had with Ladderstore. I have just checked the online specifications and all specifications are readily available as per the website, for the ladder to fit your dimensions must meet the specified dimensions on the website. Due to the size of the item, it would have had to have been returned via courier and the fee as to which we were charged were passed on, this was purely the collection cost for the product we did however give the option as per our returns and t&c's for this to be returned back to the warehouse for a full refund. I can see this was returned in October and a full refund was processed. Should you require any further information please get in touch with our customer service team to discuss further on 01204 590232 or customerservice@ladderstore.com.

Posted 1 year ago

“Delivert time 2 months was too long and not stated on order placement it was 4 days !! had to cancel order.”

Helpful Report

Posted 1 year ago

Good Afternoon Willie, Thank you so much for taking the time to let us know about your experience with Ladderstore. We are sorry to hear that you faced issues with your order and more specifically the stock and lead time. Although we do try to maintain stock availability and reflect this on the website, unfortunately on this occasion we were not aware of a stock discrepancy until the order had been processed. As this product is brought in from overseas the lead time is 6-8 weeks. Please accept our sincere apologies for any inconvenience this may have caused you.

Posted 1 year ago

“Hi Delivery date has been moved back. Called the day before to confirm delivery was still on the 9/12 - was told it had been delayed and someone would call me to confirm new date - no call received so phoned again, spoke to Meg who was really helpful and apologetic and said delivery will be Monday/Tuesday next week. Disappointing because our engineers had been booked in along all with all the relevant permits & RAMS submitted to work and we now have to reschedule and complete new paperwork and we have no time to book in engineers elsewhere.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave us a review and again many apologies for the delays that you've encountered with your order. Unfortunately the slight delay was with our suppliers when manufacturing this bespoke item, however we agree this should have been communicated to you. I can see it is all booked for Monday and i'll ensure this is followed up next week. Please accept our sincere apologies.

Posted 2 years ago

“Failed to provide fixings for the two handrails. Posted out to me after a phone call without fuss.”

Helpful Report

Posted 3 years ago

Good Morning John, thank you for taking the time to leave us a review. We are very sorry to hear the fixings didn't arrive with the ladder, we have spoken to the suppliers regarding this and they apologised and agreed to dispatch them the same day. We can only apologise for the delay in getting the fixings to you, however, we are pleased to hear they have arrived. Please accept our sincere apologies for the inconvenience this may have caused you.

Posted 3 years ago

“Item is good quality but very very poor customer service as had to email and call nearly 10 times to finally receive it”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us a review. We are pleased to hear that the Lyte 3 Section EN131 Professional Extension ladder is of good quality. We are very sorry to hear you are unhappy with the service provided. From the order I can see that there was a delivery delay due to the item being lost in transit, a replacement was dispatched the same day as the item was reported lost in transit. I can also see from the order that we had communications both via email and telephone with regards to the order and notification of its status. I will pass this information back to our team which will help us improve. Apologies again. Thank you for your feedback.

Posted 3 years ago

“Hi I thought I ordered two sets of different hinges so I would have a choice if which to use but ye sent me 1 of each type only. Can ye please send me the matching hinges please. Thanks”

Helpful Report

Posted 4 years ago

Good Morning Donie, thanks for leaving us a review. We've checked your order and you had ordered one butterfly hinge and one single section hinge. Should your records state differently please don't hesitate to get in touch.

Posted 4 years ago

“The product I ordered wasn't in stock even though it stated it was online, an offer of an "upgrade" of a ladder was emailed to me saying it will be sent, but although it was more expensive, wasn't better quality by any stretch. Didn't have time as we were working essential works during COVID lockdowns, but overall wasn't happy with the online service, and the product in place really wasn't what I wanted. The other issue was I was promised someone would get back to me by certain days, but no one did, so I was left with continuous chasing, missed delivery dates and a poorer quality product.”

Helpful Report

Posted 4 years ago

Thank you for sharing your experience with us, we are sorry your order didn't go smoothly. We do try to have our website as up to date as possible and can only apologise for the mis-information in regards to stock. Should you require any further help or assistance we hope to be given the opportunity to assist in the future.

Posted 4 years ago

“the delivery of steps were not delivered as per website details, being delayed twice which was a shame, good product though, when they did arrive.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review and we can only apologise for the delays to your order. We try our best to keep to set dates but unfortunately on this occasion it didn't go to plan. Great to hear your product was worth the wait and should you need any help or advice in the future please don't hesitate to get in touch.

Posted 4 years ago

“Despite a privacy policy which states "Your Personal Information will not be disclosed to other businesses within Wardworth Ltd or to any third parties" they have apparently given my name and email address to this marketing company.”

Helpful Report

Posted 5 years ago

Good Afternoon, Apologies for the stock problems we had with the line you ordered and any issues this may have caused. The reviews system is encrypted and is just a service to gather the reviews. No personal data is shared with this company. Kind Regards Ladderstore

Posted 5 years ago

Ladderstore is rated 4.5 based on 1,146 reviews