Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,111 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Lydia Dent

Power Electronics UK Ltd

Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived quickly and is high quality , and will make my use of ladders safer”

Helpful Report

Posted 3 days ago

Good Morning Adrian, thank you for your amazing review! We're thrilled to hear that your product arrived quickly and meets your quality expectations. Safety is our top priority, and it's wonderful to know that our ladders will help enhance yours. If you need any further assistance, please don’t hesitate to reach out!

Posted 1 day ago

“Delighted with my purchase.Just what I needed.Excellent price and service .Thankyou”

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Posted 1 week ago

Good Morning Peter, thank you for your fantastic review! We’re delighted to hear that you’re happy with your purchase and that our price and service met your expectations. Your satisfaction means everything to us! If you need any further assistance, please don’t hesitate to reach out.

Posted 1 day ago

“Telescopic ladders are totally fit for purpose. They are compact, easy to use and feel stable. Also easy to pack down again. Really good purchase”

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Posted 1 week ago

Good Afternoon Anne, thank you for your wonderful review! We’re delighted to hear that you're happy with your telescopic ladder. It's great to know that it’s compact, easy to use, and feels stable. If you need any further assistance, please don't hesitate to reach out!

Posted 1 week ago

“Great service.”

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Posted 1 week ago

Good Afternoon Stephen, thank you for your fantastic review! We’re thrilled to hear that you experienced great service. Your satisfaction is our top priority, and we appreciate your kind words! If there's anything else we can assist you with, please don’t hesitate to reach out.

Posted 1 week ago

“Item as described does what it says on the tin, would recommend.”

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Posted 1 week ago

Good Afternoon Janet, thank you for your great review! We're so pleased to hear that the item performed as expected and met your needs. Your recommendation means a lot to us! If you ever have any questions or need assistance in the future, please don’t hesitate to reach out.

Posted 1 week ago

“Absolutely thrilled with my experience! From start to finish, it was seamless. The email communication was prompt and clear, with a detailed confirmation about the loft ladder and the expected delivery date. To my delight, the item arrived two days earlier than anticipated! It was packaged securely and came with clear, easy-to-follow installation instructions—a huge bonus for a DIYer like me. I was also impressed by the thoughtful inclusion of oil for lubrication, showing real attention to detail. Exceptional service and product—highly recommended!”

Helpful Report

Posted 1 week ago

Good Afternoon Richard, thank you for your outstanding review! We’re absolutely thrilled to hear about your seamless experience with us. It's fantastic to know that our communication and attention to detail met your expectations. We appreciate your recommendation and if you ever need assistance in the future, don’t hesitate to get in touch!

Posted 1 week ago

“Order and came within 3 days, good product and service”

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Posted 1 week ago

Good Afternoon, thank you for your amazing review! We're delighted to hear that your order arrived quickly and that you are pleased with both our product and service. Your feedback is incredibly important to us! If you need anything else, just let us know.

Posted 1 week ago

“Very helpful prompt response to my need”

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Posted 3 weeks ago

Good Morning Harmohan, thank you for your wonderful review! We're delighted to hear that our response was helpful and timely. Your feedback is very much appreciated! If you have any other questions or need further assistance, feel free to get in touch anytime.

Posted 3 weeks ago

“Great kit, good price, arrives promptly!”

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Posted 4 weeks ago

Good Morning Gareth, thank you for your fantastic review! We're thrilled to hear that you found our kit to be great and at a good price, and we appreciate your recognition of our prompt delivery. Your support means a lot to us! If there's anything else we can assist you with, please feel free to reach out.

Posted 4 weeks ago

“First class service with very fast delivery would highly recommend *****THANK YOU *****”

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Posted 4 weeks ago

Good Morning Ian, thank you so much for your fantastic review! We’re thrilled to hear that you received first-class service and fast delivery. Your recommendation means the world to us! If there's anything else we can assist you with in the future, please don’t hesitate to reach out.

Posted 4 weeks ago

“Excellent item, good delivery times and at the right price would certainly use again”

Helpful Report

Posted 4 weeks ago

Good Morning Brian, thank you for your excellent review! We're so glad to hear that you found the item to be great, with good delivery times and at the right price. Your positive feedback means a lot to us! If you need anything else in the future, please don’t hesitate to reach out.

Posted 4 weeks ago

“The loft ladders were absolute brilliant and would recommend and a great delivery service”

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Posted 4 weeks ago

Good Afternoon Anthony, thank you for your wonderful review! We're delighted to hear that you found our loft ladders brilliant and had a great delivery experience. Your recommendation means so much to us! If you need any further assistance, please feel free to get in touch

Posted 4 weeks ago

“Excellent communication and quick delivery.”

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Posted 4 weeks ago

Good Morning Keith, thank you for your fantastic review! We’re thrilled to hear that you experienced excellent communication and quick delivery. Your feedback means a lot to us! If there's anything more we can do for you, don’t hesitate to reach out. We look forward to serving you again soon!

Posted 4 weeks ago

“Great Service, Brilliant.”

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Posted 1 month ago

Good Morning Afternoon Shaun, thank you for your amazing review! We’re delighted to hear you found our service to be brilliant. Your feedback means a lot to us, and we truly appreciate your support. If there’s anything else we can assist you with, please feel free to reach out. We look forward to serving you again soon!

Posted 1 month ago

“Correct parts arrived promptly. Good quality. Will use again.”

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Posted 1 month ago

Good Morning Edward, thank you for your wonderful review! We're so glad to hear that the correct parts arrived promptly and that you are pleased with the quality. We appreciate your support and look forward to serving you again in the future! If you need anything else, please don’t hesitate to contact us.

Posted 1 month ago

“Ladderstore's website is very informative and easy to use. I've made 2 purchases from this company, very satisfied with both.”

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Posted 1 month ago

Good Morning Deborah, thank you for your wonderful review! We’re delighted to hear that you find our website informative and easy to use. It's fantastic to know that you are satisfied with your purchases from Ladderstore. We truly appreciate your support and look forward to serving you again! If there's anything else you need, please feel free to reach out.

Posted 1 month ago

“Purchased a ladder after much research. Ladderstore provided excellent support and service, timely, responsive replies including price matching. I was very impressed.”

Helpful Report

Posted 1 month ago

Good Afternoon David, thank you so much for your fantastic review! We're thrilled to hear that you had a positive experience with Ladderstore and that our support team was able to assist you effectively. It’s always our aim to provide timely responses and ensure our customers feel valued. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance or have questions in the future, don’t hesitate to get in touch.

Posted 1 month ago

“We have had our Stira loft ladders for a few years now - best purchase we could have made. Feel very confident using them to access our loft.”

Helpful Report

Posted 1 month ago

Good Afternoon Robert, thank you so much for your fantastic review! We’re thrilled to hear how much you love your Stira loft ladders and that they’ve proven to be such a valuable addition to your home. It’s wonderful to know that you feel confident using them to access your loft. Your satisfaction is our top priority! If you ever need any assistance or have questions in the future, just reach out.

Posted 1 month ago

“Took a chance & ordered a plastic spacer for an old loft-ladder that was fitted years ago by a local joiner, before I became resident here ; he bodged the job, it never worked properly nor safely & recently the spacer failed spectacularly. I fitted the new part & adjusted the ladder properly. Job done : Thank you very much Ladderstore !”

Helpful Report

Posted 1 month ago

Good Morning Ian, thank you so much for your incredible review! We're delighted to hear that you took a chance on our plastic spacer and that it worked perfectly for your loft ladder. It’s great to know that you were able to make the necessary adjustments and that the job is now done safely. Your feedback motivates us to continue providing quality products. If you need anything else in the future, feel free to reach out. Thanks again for choosing Ladderstore!

Posted 1 month ago

“Replacement hinges arrived in good time and were a precise fit. Point to note the rivets and the finished head holding the hinge together are slightly smaller than the originals, time will tell on how long they last.”

Helpful Report

Posted 1 month ago

Good Afternoon Brian, thank you for your wonderful review! We're glad to hear that the replacement hinges arrived promptly and fit precisely. We appreciate your note about the rivets and heads however we only sell the manufacturers products so we will pass the information on about this, and we understand your concerns regarding longevity. Your feedback is essential for us as we strive to improve our products. If you have any further questions or need assistance, please don't hesitate to reach out.

Posted 1 month ago

Ladderstore is rated 4.5 based on 1,111 reviews