Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 962 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 962 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 1st February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent servcice”

Helpful Report

Posted 1 month ago

Dear Ihor,Thank you so much for taking the time to give Ladderstore a 5-star rating! We truly appreciate your support and feedback. We are thrilled to hear that you received excellent service from us. Our team strives to provide the best customer experience possible, so your words mean a lot to us. Once again, thank you for choosing Ladderstore. We look forward to serving you again in the future!

Posted 1 month ago

“Excellent product at a fare price. What more would anyone want”

Helpful Report

Posted 1 month ago

Dear Canon Slade School, Thank you so much for taking the time to rate Ladderstore with five stars! We genuinely appreciate your positive feedback and are thrilled to hear that you had an excellent experience with us. We strive to provide our customers with nothing but the best products and service. Your kind words, "Excellent product at a fair price. What more would anyone want," truly mean a lot to us.

Posted 1 month ago

“Excellent service and customer contact”

Helpful Report

Posted 3 months ago

Dear David,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and feedback on Ladderstore. "Excellent service and customer contact." We are thrilled to hear that you were extremely satisfied with our service and found our customer contact to be top-notch. Providing excellent service is our utmost priority, and it's rewarding to know that our efforts have made a positive impact on your experience. Once again, thank you for your kind review. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

Posted 3 months ago

“I bought a new lock assembly for a MidMade Lux loft ladder, which fitted my loft ladder perfectly. We drilled out the old rivets and installed new rivets to hold the lock assembly in place and the new lock assembly works perfectly. Delighted.”

Helpful Report

Posted 3 months ago

Dear Paul,Thank you so much for giving Ladderstore a 5-star rating! We are thrilled to hear about your positive experience with our products, especially the new lock assembly for your MidMade Lux loft ladder. It's fantastic to know that it fitted perfectly and that the installation process went smoothly for you. We appreciate your support and are delighted that the new lock assembly is working perfectly for you. Once again, thank you for choosing Ladderstore and for sharing your satisfaction with us. If you have any further questions or need any assistance in the future, feel free to reach out. We'd be more than happy to help.

Posted 3 months ago

“Very prompt service and after care”

Helpful Report

Posted 3 months ago

Thank you Julie for your wonderful 5 star rating of Ladderstore. We are delighted to hear that our very prompt service and after care left such a positive impression on you!

Posted 3 months ago

“We purchased a timber shelf ladder. The quality of the ladder really impressed as did the quality of the service.”

Helpful Report

Posted 3 months ago

Thank you Petrus for giving Ladderstore a 5 star rating! Our team appreciates the feedback. We work hard to provide top quality products and are glad that you were impressed with the quality of the timber shelf ladder and the quality of the service we provided.

Posted 3 months ago

“The handrail was fitted by a friend in just a few minutes, it now means I can get into the loft easily. I'm so pleased.”

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Posted 4 months ago

Thank you so much, Frances, for your 5 star rating of Ladderstore! I'm so glad that the handrail was fitted by a friend in just a few minutes and now you can get into the loft easily. I'm really pleased with the result for you!

Posted 3 months ago

“My first set of Lyte ladders having previously used Zarges and I'm very impressed. IMHO they are a far superior product, supplied and delivered promptly by Ladderstore.”

Helpful Report

Posted 4 months ago

Thank you for your 5 star rating! We're so pleased to hear that you're delighted with your set of Lyte ladders. Thank you for taking the time to tell us about your experience comparing them to Zarges. We love to hear your views, as well as being supplied and delivered promptly by Ladderstore. We really appreciate your review!

Posted 3 months ago

“This company do what they say on the tin great prices fantastic service very fast and efficient.”

Helpful Report

Posted 4 months ago

Thank you so much for your 5 star rating of Ladderstore! We are delighted that you found our company to be great value, with fantastic service and fast and efficient delivery. We appreciate you taking the time to write such a glowing review!

Posted 3 months ago

“The delivery was very quick, the ladder arrived soon after I had ordered it.”

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Posted 4 months ago

Caroline, thank you for taking the time to leave us a review. We are so glad that you were happy with the service. Should you have any further enquiries please don't hesitate to contact us!

Posted 3 months ago

“Good price so I was pleasantly surprised when my library ladder arrived and it is very sturdy and very well made. What was really good though was just how helpful the customer service team were in firstly delaying delivery at my request and then chasing up when delivery slipped slightly due to the awful weather. Very prompt reply and always helpful and friendly, good old fashioned customer service that is rarely experienced these days, well done Ladderstore team”

Helpful Report

Posted 5 months ago

Good Morning Trevor, thank you for taking the time to leave us a review. We are pleased to hear that you had a positive experience with us. We are pleased to hear you were happy with the quality of the product, that it was well made and sturdy and also that you were happy with the customer service and that you felt our team were prompt with responses, helpful and friendly. I will pass your lovely comments back to our customer service team. Thank you again and should you have any further enquiries please don't hesitate to contact us.

Posted 5 months ago

“Quality service , excellent product”

Helpful Report

Posted 5 months ago

Good Morning Mr Draffen, thank you for taking the time to leave us a review. We are so glad that you were happy with the service and that you felt the product was excellent. Should you have any further enquiries please don't hesitate to contact us!

Posted 5 months ago

“Excellent product at a very competitive price. Even with the standard delivery option, it arrived in three days”

Helpful Report

Posted 5 months ago

Good Morning Trevor, thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the quality of our product and that it arrived so quickly, even with the standard delivery option. Should you have any future enquiries please don't hesitate to get in touch!

Posted 5 months ago

“Easy ordering and my order actually turned up 2 days early which was fine by me .10/10”

Helpful Report

Posted 5 months ago

Good Morning David, thank you for taking the time to leave us a review. We are pleased to hear you felt it was easy to order off the website and that the product arrived early! Should you have any future enquiries please don't hesitate to get in touch.

Posted 5 months ago

“Fast delivery”

Helpful Report

Posted 5 months ago

Good Morning Charlie, thank you for taking the time to leave us a review. We are pleased to hear you are happy with both your product and our fast delivery. Should you have any future enquires please don't hesitate to contact us.

Posted 5 months ago

“I was looking for some loft ladder replacement hinges and found them here the exact ones I wanted and at a reasonable price. Easy process to purchase and they arrived before the expected date. Fantastic service and would recommend this company”

Helpful Report

Posted 5 months ago

Good Morning Martin, thank you for taking the time to leave us a review. We're so glad to hear that you found the exact loft ladder hinges required and that they were reasonably priced. We are also pleased to hear the process was easy and they arrived before expected. We really appreciate your recommendation! Should you have any future enquiries please don't hesitate to contact us.

Posted 5 months ago

“Pre and after-sales service was exceptional.”

Helpful Report

Posted 5 months ago

Good Morning Martin, thank you for taking the time to leave us a review. We are so pleased to hear our pre and after-sales service was exceptional. We really appreciate your kind words and I will pass your feedback on to our team. Should you have any future enquiries please don't hesitate to get in touch!

Posted 5 months ago

“Great for getting what you need and great delivery”

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Posted 5 months ago

Good Morning Pauline, thank you for taking the time to leave us a review. We are delighted to hear that you were pleased with the product selection and delivery. Should you have any further enquiries please don't hesitate to get in touch!

Posted 5 months ago

“Easy to order, good website with good information. Ordered, arrived as sated and on time, product is brilliant, all instructions included. Would reccomend these products.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for taking the time to leave us a review. We are glad to hear that your order arrived on time and you were happy with the product. Should you have any future enquiries please don't hesitate to get in touch!

Posted 5 months ago

“Excellent service. They had items that were not available anywhere else to repair the ladder we have.”

Helpful Report

Posted 5 months ago

Good Morning, thank you for taking the time to leave us a review. We are very pleased to hear that you were happy with the service and that the items needed to repair your ladder were available with us. We greatly appreciate your recommendation! Should you have any further enquiries please don't hesitate to get in touch.

Posted 5 months ago

Ladderstore is rated 4.5 based on 962 reviews