Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,163 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,163 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

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“We looked all over to try and find one of these catches and Ladderstore saved our day”

Helpful Report

Posted 6 days ago

Good Morning Peter, Thank you for your kind review! We're delighted to hear that Ladderstore was able to save the day for you in finding the catch you needed. If there's anything else you require, please don't hesitate to let us know!

Posted 5 days ago

“Good website, good price and fast delivery ie next day. Ordered - Krause Square Rung Double Section EN131 Extension Ladder - 2x8 Rung, lightweight and just what I wanted. Should have got these years ago.”

Helpful Report

Posted 1 week ago

Good Morning Martin, Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our website, pricing, and speedy delivery. It sounds like you've found the perfect ladder for your needs! If you have any questions or need further assistance in the future, don’t hesitate to get in touch.

Posted 6 days ago

“I needed to order a Ladder Strap for a ladder previously purchased from Ladderstore. What an absolute nightmare it has been, firstly to identify what was required, I had to go backwards and forwards with information, sometimes even providing it twice! The part was finally identified after quite a few weeks, so I placed my order only to be told delivery could take up to 14 weeks. Absolute joke, hopefully I don't ever need to use them again.”

Helpful Report

Posted 1 week ago

Good Afternoon Liz, We’re sorry to hear that your experience wasn’t as smooth as expected. As your order was for a non-standard spare part, our team needed to confirm several details to ensure we identified the correct item for your specific ladder. We understand this took some time and appreciate your patience during that process. The longer delivery time quoted reflects the lead time provided by the manufacturer, as this part isn’t a regular stock item. Our team always aims to be transparent about supplier timeframes and keep customers informed along the way. We pride ourselves on supplying spare parts that many of our competitors do not, and we appreciate your understanding regarding the time required to source specialist components. Thank you for your order and apologies again

Posted 6 days ago

“It was what I ordered and did does the job Very pleased”

Helpful Report

Posted 2 weeks ago

Good Afternoon Pauline, Thank you for your lovely review! We're so pleased to hear that everything met your expectations and that you're satisfied with your purchase. Should you need anything else, feel free to reach out anytime.

Posted 2 weeks ago

“The only place I could find a spare sliders for my ladder, which saved me a lot. Quick delivery, too.”

Helpful Report

Posted 1 month ago

Good Morning Gleb, Thank you for your wonderful review! We're glad you were able to find the spare sliders you needed and that our delivery was quick. Your satisfaction is our top priority, and we appreciate your support! If there's anything else we can assist you with, please just let us know.

Posted 3 weeks ago

“Placed order 4th Sept, it’s now 19th Sept, still not received my order, not received response to email or voice mail, managed to speak to someone today who said orders team have finished for the day (13.00) I’ll get a call Monday , would never recommend you or buy from you again.”

Helpful Report

Posted 1 month ago

Hi Keith, We're genuinely sorry to hear about your experience with us and that you hadn't received the order in a timely manner. I can see that my colleague resolved this for you back in September and she had called you back on the Monday following the Friday closure. I can see this was resolved by sending out a replacement on a next day service as it looks like it had been lost in transit, we do ask that on this product you allow 5-7 working days for delivery as they are not sent on a tracked service but in this instance it was above the time frame which is why we sent the replacement out. We understand your frustration completely and are actively working to improve our communication. Please accept our sincere apologies and thank you for your patience during this time whilst we resolved this for you.

Posted 1 week ago

“Great price & service thanks”

Helpful Report

Posted 1 month ago

Good Morning Richard, Thank you for your fantastic review! We're delighted to hear that you found our prices and service to your satisfaction. Your support means so much to us! If you need anything in the future, don’t hesitate to reach out.

Posted 1 month ago

“Excellent customer service, I contacted Ladderstore for a replacement stay bolt for my Lyte ladders. Erin managed to contact the manufacturer and identified the parts I needed. I will most certainly recommend Ladderstore especially for their after-sales support.”

Helpful Report

Posted 1 month ago

Good Morning Wayne, Thank you for your exceptional review! We're thrilled to hear that Erin was able to assist you in finding the right replacement parts and that you were satisfied with our after-sales support. Recommendations like yours mean the world to us. We're here to help anytime you need!

Posted 1 month ago

“Website was easy to navigate and we found the right ladder very quickly. Order process was simple and delivery was as expected within 72 hours. Great service”

Helpful Report

Posted 1 month ago

Good Morning Tracey, Thank you for your fantastic review! We're so pleased to hear that you found our website easy to navigate and that your ordering experience was seamless. It’s wonderful to know that your delivery was timely and met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future!

Posted 1 month ago

“Excellent customer service with proactive helpful staff who resolved my purchase error simply and quickly. Very rapid delivery and excellent product that exceeded our expectations. Thank you.”

Helpful Report

Posted 1 month ago

Good Morning Jane, Thank you for your wonderful review! We're so glad to hear that our team was able to assist you promptly and that you were pleased with both the delivery and the product. Should you have any future requirements please don't hesitate to let me know.

Posted 1 month ago

“Excellent service once again, I've shopped only a few times at Ladderstore, yet on each occasion its made easy to choose & order what you want, the quality is always top drawer in my experience.”

Helpful Report

Posted 1 month ago

Good Morning , Thank you so much for your excellent review! We're delighted to hear that your experiences with Ladderstore have been consistently easy and enjoyable. It’s great to know that our quality has impressed you on each occasion. We truly appreciate your support and look forward to serving you again in the future!

Posted 1 month ago

“Have used Ladderstore many moons ago and still pleased with their service today. Web site was functional, delivery was swift without delay. Would recommend!”

Helpful Report

Posted 1 month ago

Good Afternoon Barry, Thank you for your fantastic review! We're thrilled to hear that you’ve had a great experience with our service, both now and in the past. It’s wonderful to know that our website and swift delivery met your expectations. Your recommendation means a lot to us! If you ever need any assistance, don’t hesitate to get in touch.

Posted 1 month ago

“Very good service and communication. Product was delivered when they said and was a very good price”

Helpful Report

Posted 1 month ago

Good Afternoon Andrew, Thank you for your fantastic review! We're thrilled to hear that you were pleased with our service and communication. It’s great to know that your order was delivered as promised and at a great price. Your feedback is very much appreciated! If you need anything in the future, just let us know.

Posted 1 month ago

“great product great service”

Helpful Report

Posted 2 months ago

Good Morning Duncan, Thank you for your wonderful review! We're delighted to hear that you had a great experience with both our product and service. Your satisfaction is our top priority, and we truly appreciate your kind words! If you need anything else, feel free to reach out. Best wishes, Team Ladderstore

Posted 1 month ago

“Poor communication, I had a problem with the delivery and Ladderstore effectively passed the problem to me and delivery company, also the order had 1 bolt,nut and washer missing which they said they would source, still waiting.”

Helpful Report

Posted 2 months ago

“Stabilisation bar on ladders was 1200mm not 1100mm as advertised. I specifically order the ladders based on the size of the stabilisation bar owing to the limited operational space available.”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for your feedback. We’re very sorry to hear that the stabilisation bar supplied did not match the size advertised and that this only came to our attention through your review. We understand how important accurate product information is, especially when space is limited, and we sincerely apologise for the inconvenience caused. We are currently reviewing the product details to ensure this doesn’t happen again and would be happy to discuss a suitable resolution with you directly. Please feel free to contact our customer service team so we can put this right for you.

Posted 2 weeks ago

“Although there was an error in the initial delivery the customer care team rectified it quickly and efficiently”

Helpful Report

Posted 2 months ago

Good Morning Mark, Thank you for your kind review! We're glad to hear that our customer care team was able to resolve the delivery issue quickly for you. We pride ourselves on our customer service. Your experience is important to us, and we appreciate your understanding. If there's anything else we can assist you with, please let us know. Best wishes, Team Ladderstore

Posted 2 months ago

“Ladder part arrives in good condition and quickly”

Helpful Report

Posted 2 months ago

Good Morning Andrew, Thank you for your wonderful review! We're delighted to hear that your ladder part arrived quickly and in great condition. Providing efficient service is very important to us, and your satisfaction means the world! Should you need anything else, we're here to help. Best wishes, Team Ladderstore

Posted 2 months ago

“Ladderstore exceeded my expectations with the delivery of my little giant steps. Ordering was simple product packaging was excellent and delivery was super quick”

Helpful Report

Posted 3 months ago

Good Morning Ian, Thank you for your fantastic review! We're thrilled to hear that your experience with Ladderstore was smooth from ordering to delivery. Your satisfaction is our priority, and we truly appreciate your kind words about our service! If you require anything else, please don't hesitate to get in touch.

Posted 2 months ago

“Part wasnt in stock but i was kept up to speed with progress. Can't fault them”

Helpful Report

Posted 3 months ago

Good Morning Karl, Thank you for your excellent review! Apologies the stock was not readily available on this occasion however we're glad to hear that you appreciated our communication regarding your order status. Your feedback is greatly valued, and we're always here to assist you with anything you need in the future!

Posted 3 months ago

Ladderstore is rated 4.5 based on 1,163 reviews