How would you rate
"Very happy with the product selection, the ease of ordering, and the speed of delivery"
"Excellent! Quick delivery, I’m impressed with the quality of the product, not the cheapest but you do “get what you pay for”, well worth it. Thank you, highly recommended!"
"I was unsure which ladder to purchase, but their personnel were vey patient and knowledgeable and as a result I made the correct choice"
"The ladder arrived on time and easily installed, very pleased with the product and the service, thanks."
"Quick, efficient and exactly what we needed"
"it was a folding loft ladder and easy to install and successful in its use"
"Easy to install and use .no problem storing.good and robust."
"Easy to order on-line - clear guidance to ensure I purchased one that would fit. Speedy delivery.
The telescopic ladder itself is a quality piece of engineering. Easy to fit with clear instructions.
I am very pleased with my purchase."
"Easy to order ,Short delivery time, good price"
"They offer great value - were very responsive to questions and delivered very quickly"
"I ordered a fibreglass step ladder from them. When it arrived, it was only contained in the manufacturers packaging (thin polythene) and as a result was slightly damaged, not enough to warrant sending it back (as I needed to use it) but enough to be annoying. I don't think it is fair to blame the courier. It's the fault of Ladderstore for not bothering to pack it properly. To send it via courier wrapped in nothing more than its manufacturer's polythene wrapper is just lazy and asking for trouble. Apart from that their prices were good and free delivery."
We are very sorry to hear you are not happy with the service you have received from Ladderstore. Unfortunately as these particular ladders are dispatched directly from the manufacturer we have little control over the packaging used and do try to use ample packaging where we can. We do take all customer queries seriously and are happy to exchange damaged items if requested. Should you have any further queries please do not hesitate to contact us directly.
Kind Regards, Ladderstore.
Posted 2 weeks ago
"Delivered to site , spot on thanks"
"Very efficient ordering and delivery service. Very pleased with the product"
"Laddersore offer a good range of choices at competative price. Delivered on the day promised and in good condition."
"Great price and service. Definitely use them again."
"hook fit on the pole great"
"Wrong size ladder was delivered one rung shorter than ordered. After sales was good and as decided to keep the ladder was refunded the difference. However paid for next day delivery but took two days and despite being told a refund would be made, nothing ever received."
Hi There, many thanks taking the time to leave the review. I can see from the notes on the order that the difference was refunded and that the next day delivery should have been refunded. I will look into this and contact you with regards the next day delivery charge. Kind Regards, Ladderstore.
Posted 2 weeks ago
"Good service and prompt delivery. Excellent product (as described). A very happy customer who would definitely recommend the Ladderstore."
"Excellent product delivered promptly at a good price"
"This was a hassle-free purchase and delivery at a fair price. In-house email forum was great. Altogether well worth it."