Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,046 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Great product/company let down by poor courier service”

Helpful Report

Posted 3 hours ago

“I won’t be using them again . They don’t seem to be able to deliver my item”

Helpful Report

Posted 6 days ago

“Professional and friendly service. I had a query about the ladder's delivery and the lady was very helpful and responsive. I needed a speedy delivery so that my builders could install the loft ladder before they finished works at my place. The ladder arrived as promised on the day I expected it; so in good time. Thank you Ladderstore!”

Helpful Report

Posted 1 week ago

“Ordered a part which was not expensive but needed. Paid for the item in October. Website said “in stock”. Waited for nearly 2 months and then told it would be Mid -January at the very earliest. Didn’t even offer an apology.”

Helpful Report

Posted 1 week ago

Hi John, First of all thank you for leaving a review, feedback does help us improve going forward. We are however sorry to hear that you were unhappy with our communication regarding the item you ordered. At the time of order our website page did state an estimated delivery data of November which is outlined on the product page and at checkout. Unfortunately this item became out of stock and we advised of a delay. From our records this was communicated swiftly with an apology for the delay. After communication you decided to cancel your order which was issued within 24 hours. We are sorry you did not feel our service met your standards this time.

Posted 1 week ago

“I needed a strong loft ladder to provide access to a mezzanine floor being constructed in my garages. My builder recommended this telescopic ladder, delivery was very quick and the quality of product was excellent, very solid and safe.”

Helpful Report

Posted 2 weeks ago

Dear Tony, Thank you for your fantastic review! We're thrilled to hear that the telescopic ladder meets your requirements and that you appreciated the quick delivery and high-quality design. If you have any further questions or need assistance in the future, feel free to reach out!

Posted 2 weeks ago

“Easy to order goods, well packaged and quick delivery. Everything as described”

Helpful Report

Posted 2 weeks ago

Dear Peter, Thank you for your wonderful review! We're so glad to hear that you found the ordering process easy and that your goods arrived well packaged and quickly. If you need any further assistance, don't hesitate to reach out!

Posted 2 weeks ago

“Good speedy service!”

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Posted 3 weeks ago

Dear Gary, Thank you for taking the time to leave us a review. We're so pleased to hear that you experienced good speedy service with us. If there's anything else we can help you with, just let us know!

Posted 3 weeks ago

“Product instructions and certications were provided prior to purchase on request. Product was delivered on time. Delivered product matched description. Pricing of product and delivery seemed in line with comparable products although since these others were not purchased, cannot be entirely certain. Product functions as advertised and has the feel of a well designed, wel manufactured product but it has only been in use for a month so no realable comment can be made on longevity or durablity.”

Helpful Report

Posted 4 weeks ago

Dear Marc, Thank you for taking the time to leave us a review! We're glad to hear that you found our product instructions and certifications helpful and that the delivery met your expectations. It's great to know that the product is performing as advertised and feels well-designed. If you have any questions or need assistance, don’t hesitate to reach out!

Posted 3 weeks ago

“Product was good but no bolts had to go and buy some what’s the point of sending a handle with holes for bolts and not sending bolts”

Helpful Report

Posted 1 month ago

Hi Derek, thank you for your review! We're glad you found the product good, but we understand your frustration regarding the bolts, however this product does not come with the fixings and is just the handrail only, as per the website. If you have any further questions or need assistance, please feel free to reach out to us.

Posted 3 weeks ago

“Great company. Very well made ladder. Great service, great price and got delivered on time.”

Helpful Report

Posted 1 month ago

Dear Kevin, Thank you so much for your review! We're thrilled to hear that you’re satisfied with both our ladder and the service you received. If you require anything else please do not come back to us.

Posted 3 weeks ago

“Ladderstore are flawless in their approach to customer service. As a home owner DIY botherer I needed a safe way of setting my ladders on sliping ground. The service was quick and the courier was fantastic being polite and taking good care.”

Helpful Report

Posted 1 month ago

Dear Robert, Thank you for your fantastic review! We're delighted to hear that you found our customer service flawless and that our courier made a positive impression. Your safety and satisfaction are our top priorities. If you need any further assistance, feel free to reach out!

Posted 3 weeks ago

“Ladderstore were very good but their delivery company-DX- were absolutely terrible.”

Helpful Report

Posted 1 month ago

Dear Michael, thank you for your feedback! We’re glad to hear that you found our service to be very good. However, we apologise for the experience you had with the delivery company and we will pass your feedback back to the couriers. If there's anything else we can assist you with, please don't hesitate to get in touch!

Posted 3 weeks ago

“Just what I required and came in great time as well. Thank you.”

Helpful Report

Posted 1 month ago

Dear Steve, Thank you for your wonderful review! We're delighted to hear that you received exactly what you needed and that it arrived promptly. If there's anything more we can assist you with, feel free to contact us!

Posted 3 weeks ago

“Super purchase exactly what was required and fast delivery, great company”

Helpful Report

Posted 1 month ago

Dear Patricia, Thank you for your review! We're delighted to hear that your purchase met your expectations and that you appreciated our fast delivery. Your support means a lot to us, and please don't hesitate to contact us if you require anything else.

Posted 3 weeks ago

“Very quickly delivered”

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Posted 1 month ago

Dear Sarah, Thank you for your wonderful feedback! We're delighted to hear that your order was delivered quickly. If you have any further questions or need assistance, please feel free to contact us!

Posted 3 weeks ago

“Good stock of essential items”

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Posted 1 month ago

Dear Richard, Thank you for your review! We're delighted to know that you found a good stock of essential items at Ladderstore. Your support means a lot to us, and we hope to see you again soon. If you need anything else, feel free to reach out!

Posted 3 weeks ago

“Had what i wanted, great product and service thanks👍”

Helpful Report

Posted 1 month ago

Dear Neil, Thank you for your fantastic review! We're thrilled to hear that you found exactly what you wanted along with great service. Should you require anything further please don't hesitate to contact us.

Posted 3 weeks ago

“Very good products but might need more notification prior to dispatch. All three related items I purchased arrived separately. I assumed they'd come together so I was a bit worried about that.”

Helpful Report

Posted 1 month ago

Hi Andrew, thank you for your review! We're glad to hear you’re happy with the products. We appreciate your feedback about the notification regarding dispatch. We'll certainly take this on board to improve our communication going forward. Depending on the product depends which warehouse this leaves from, so if multiple things are ordered they do often come from different warehouses. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 month ago

“Website good , service from store needs in proving,keep a check on courier services yoi use”

Helpful Report

Posted 1 month ago

Good Afternoon Mark, thank you for your review! We’re pleased to hear that you found our website good. We appreciate your feedback about our service and couriers and we will pass this on to the relevant departments. Thank you for taking the time to leave us a review and we hope to serve you in the future.

Posted 1 month ago

“The product is fine although perhaps a bit on the pricey side. Delivery was well within guidelines.”

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Posted 1 month ago

Dear Victor, Thank you for your review! We appreciate your feedback regarding the pricing and are glad to hear that the delivery met your expectations. Your support is invaluable to us, and we hope to provide you with an even better experience in the future. Thank you for choosing Ladderstore!

Posted 1 month ago

Ladderstore is rated 4.5 based on 1,046 reviews