Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,155 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,155 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was easy to navigate and we found the right ladder very quickly. Order process was simple and delivery was as expected within 72 hours. Great service”

Helpful Report

Posted 1 day ago

Good Morning Tracey, Thank you for your fantastic review! We're so pleased to hear that you found our website easy to navigate and that your ordering experience was seamless. It’s wonderful to know that your delivery was timely and met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future!

Posted 23 hours ago

“Excellent customer service with proactive helpful staff who resolved my purchase error simply and quickly. Very rapid delivery and excellent product that exceeded our expectations. Thank you.”

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Posted 1 day ago

Good Morning Jane, Thank you for your wonderful review! We're so glad to hear that our team was able to assist you promptly and that you were pleased with both the delivery and the product. Should you have any future requirements please don't hesitate to let me know.

Posted 23 hours ago

“Excellent service once again, I've shopped only a few times at Ladderstore, yet on each occasion its made easy to choose & order what you want, the quality is always top drawer in my experience.”

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Posted 2 days ago

Good Morning , Thank you so much for your excellent review! We're delighted to hear that your experiences with Ladderstore have been consistently easy and enjoyable. It’s great to know that our quality has impressed you on each occasion. We truly appreciate your support and look forward to serving you again in the future!

Posted 1 day ago

“Have used Ladderstore many moons ago and still pleased with their service today. Web site was functional, delivery was swift without delay. Would recommend!”

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Posted 1 week ago

Good Afternoon Barry, Thank you for your fantastic review! We're thrilled to hear that you’ve had a great experience with our service, both now and in the past. It’s wonderful to know that our website and swift delivery met your expectations. Your recommendation means a lot to us! If you ever need any assistance, don’t hesitate to get in touch.

Posted 6 days ago

“Very good service and communication. Product was delivered when they said and was a very good price”

Helpful Report

Posted 1 week ago

Good Afternoon Andrew, Thank you for your fantastic review! We're thrilled to hear that you were pleased with our service and communication. It’s great to know that your order was delivered as promised and at a great price. Your feedback is very much appreciated! If you need anything in the future, just let us know.

Posted 6 days ago

“great product great service”

Helpful Report

Posted 2 weeks ago

Good Morning Duncan, Thank you for your wonderful review! We're delighted to hear that you had a great experience with both our product and service. Your satisfaction is our top priority, and we truly appreciate your kind words! If you need anything else, feel free to reach out. Best wishes, Team Ladderstore

Posted 1 week ago

“Poor communication, I had a problem with the delivery and Ladderstore effectively passed the problem to me and delivery company, also the order had 1 bolt,nut and washer missing which they said they would source, still waiting.”

Helpful Report

Posted 1 month ago

“Stabilisation bar on ladders was 1200mm not 1100mm as advertised. I specifically order the ladders based on the size of the stabilisation bar owing to the limited operational space available.”

Helpful Report

Posted 1 month ago

“Although there was an error in the initial delivery the customer care team rectified it quickly and efficiently”

Helpful Report

Posted 1 month ago

Good Morning Mark, Thank you for your kind review! We're glad to hear that our customer care team was able to resolve the delivery issue quickly for you. We pride ourselves on our customer service. Your experience is important to us, and we appreciate your understanding. If there's anything else we can assist you with, please let us know. Best wishes, Team Ladderstore

Posted 1 month ago

“Ladder part arrives in good condition and quickly”

Helpful Report

Posted 1 month ago

Good Morning Andrew, Thank you for your wonderful review! We're delighted to hear that your ladder part arrived quickly and in great condition. Providing efficient service is very important to us, and your satisfaction means the world! Should you need anything else, we're here to help. Best wishes, Team Ladderstore

Posted 1 month ago

“Ladderstore exceeded my expectations with the delivery of my little giant steps. Ordering was simple product packaging was excellent and delivery was super quick”

Helpful Report

Posted 1 month ago

Good Morning Ian, Thank you for your fantastic review! We're thrilled to hear that your experience with Ladderstore was smooth from ordering to delivery. Your satisfaction is our priority, and we truly appreciate your kind words about our service! If you require anything else, please don't hesitate to get in touch.

Posted 1 month ago

“Part wasnt in stock but i was kept up to speed with progress. Can't fault them”

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Posted 1 month ago

Good Morning Karl, Thank you for your excellent review! Apologies the stock was not readily available on this occasion however we're glad to hear that you appreciated our communication regarding your order status. Your feedback is greatly valued, and we're always here to assist you with anything you need in the future!

Posted 1 month ago

“I ordered a replacement loft catch it came within the time stated .very well packed was very satisfied”

Helpful Report

Posted 1 month ago

Good Morning Janet, Thank you for your lovely review! We're thrilled to hear that your replacement loft catch arrived on time and was well packed. Your satisfaction is our top priority, and we appreciate your feedback!

Posted 1 month ago

“Good quick professional service.”

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Posted 1 month ago

Good Morning Geoffrey, Thank you for your wonderful review! We're delighted to know that you experienced our quick and professional service. Your feedback is truly appreciated, and we’re always here for you if you need anything else!

Posted 1 month ago

“Good product with fast delivery. Would recommend this company.”

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Posted 1 month ago

Good Afternoon Alberto, Thank you for your fantastic review! We’re so glad to hear that you’re pleased with our product and delivery speed. Your recommendation means a lot to us, and we're here if you need anything else!

Posted 1 month ago

“Ordered a universal ladder standoff to find it didn’t fit. Not very universal. When contacted them to ask if longer u bolts were possible I was told no. No other suggestions, or an offer to return. Not very helpful.”

Helpful Report

Posted 1 month ago

Hi Jim, Thank you for your feedback. We're sorry to hear that the universal ladder standoff didn't fit as expected and that we couldn't provide the longer U-bolts you were looking for. These are not designed to work with the ladder you had as it was an import. Our team is here to assist, and we apologize for not meeting your expectations in this instance. We'll take your comments on board as we continuously strive to improve our service. Best wishes, Team Ladderstore

Posted 1 month ago

“great products, very clear explanation of sizes and features, prompt delivey”

Helpful Report

Posted 1 month ago

Good Morning Albert, Thank you for your review! We’re thrilled that you found our products, size explanations, and delivery to your satisfaction. Your feedback is incredibly valuable to us. If there's anything more we can do for you, don’t hesitate to let us know!

Posted 1 month ago

“Perfect service”

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Posted 2 months ago

Good Afternoon Carl, Thank you for your perfect review! We’re thrilled to hear that you experienced our service at its best. Your satisfaction means everything to us, and we’re here to help if you ever need anything further.

Posted 2 months ago

“Ordered a loft pole which was delivered promptly. Unfortunately it was bent when it arrived. I e mailed Customer service who sent out a replacement immediately. As this could have been the fault of the delivery company I was very impressed with the service.”

Helpful Report

Posted 2 months ago

Good Morning Anne, Thank you for your wonderful feedback! We’re delighted to hear that our customer service impressed you with their prompt response in sending out a replacement. It’s our aim to ensure that any issues are resolved quickly. If you need any further assistance or have more questions, please don't hesitate to get in touch.

Posted 2 months ago

“Excellent ordering and delivery service and great product.”

Helpful Report

Posted 2 months ago

Good Afternoon Alastair, Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with our ordering and delivery service, and that you’re happy with your product. Your satisfaction is our top priority! If you need any further assistance, please don't hesitate to reach out. Best wishes, Team Ladderstore

Posted 2 months ago

Ladderstore is rated 4.5 based on 1,155 reviews