Ladderstore Limited Reviews - Read 737 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Ladderstore Limited:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD

Write Your review

Ladderstore Limited 5 star review on 25th January 2021

Sarah Barron

Ladderstore Limited 5 star review on 22nd April 2019

John White

Ladderstore Limited 3 star review on 19th July 2018

William A Hawkins

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were delighted to find a well-constructed, natural wood ladder that gives us access to our high cupboards and shelves. We have converted the outbuildings / small barn into a single floor residence which has vaulted ceilings and many, otherwise difficult to reach, inbuilt storage spaces. The ladder blends in beautifully with our wood, and tucks away safely and discretely in the corner between the bedside cabinet and built-in wardrobe. 16/10!”

Helpful Report

Posted 2 years ago

Hi John , Thank you so much for leaving your review and sharing your experience with us. We are glad you are happy with your wooden ladder and it really does blend in beautifully! If we can help in the future please don't hesitate to get in touch.

Posted 2 years ago

“I don't usually write reviews, but I just had to say that I cannot recommend Ladderstore highly enough. When I had a slight problem with my order (a missing fixing which I had assumed would be included with a pivot bar I bought, but actually wasn't), Victoria and Meg went above and beyond what I could have expected to help me out and source the part I needed from the manufacturer. If you are considering purchasing from them, do not hesitate because the customer service is fantastic. Well done Ladderstore and thanks again to Victoria and Meg, I received my spare part this morning x”

Posted 2 weeks ago

“PERFECT. 100% RECOMMEND!”

Posted 2 weeks ago

“A good selection of products. Competitive prices & prompt delivery 10/10”

Posted 2 weeks ago

“Good quality ladder accessories and delivery by next day. Excellent service. Highly recommended.”

Posted 2 weeks ago

“Fast delivery great product”

Posted 2 weeks ago

“Was looking for a new style ladderm8 after owning the old model which is fab too, I found these guys online and seen that price was good, do called them up to check stock/delivery time, soon as I spoke to them i knew I was going to order, so placed the order over the phone 👌 perfect outcome”

Posted 2 weeks ago

“Very efficient and great service”

Posted 2 weeks ago

“Excellent service 24 hrs from ordering to receiving”

Posted 2 weeks ago

“Massively helpful on the phone. I had only a vague idea which part I required. I was able to submit of photo and get advice, which came by email the same day. The part also arrived swiftly. Excellent: thank you.”

Posted 2 weeks ago

“It was just a spare part for a ladder,but the service was excellent.”

Posted 2 weeks ago

“Great experience with the purchase. Arrived on time and very pleased with the ladders”

Posted 2 weeks ago

“Greta product and prompt delivery”

Posted 2 weeks ago

“Excellent service and prompt delivery”

Posted 2 weeks ago

“Very helpful on the phone and quick delivery.”

Posted 2 weeks ago

“Clear info given on product. Easy to order delivered fast kept updated on delivery. Very easy to deal with great service and value for money.”

Posted 2 weeks ago

“The lock supplied lasted a few weeks before it broke. The lock is now unusable.”

Posted 2 weeks ago

Hi Dave, first of all thank you for taking the time to leave a review and we can only apologise for the lock braking within weeks of use, we can confirm this is not a regular occurrence. If you could email our team with the address customerservices@ladderstore.com we will get a replacement sent out to you.

Posted 5 days ago

“Fast delivery & quality product!”

Posted 2 weeks ago

“A 5 star company, superb customer support, fast shipping and excellent quality parts. I could not possibly ask for more.”

Posted 2 weeks ago

“★ I have still yet to receive my order. I also have yet to receive any updates. Please improve your service and get back to customers.”

Posted 2 weeks ago

Thank you for leaving a review and we apologise for the little communication you've had along the way of your order. The Warehouse steps purchased have a lead time of 3-4 weeks as they are made to order. Upon checking your order these steps should now be with you and once again apologies for the lack of communication. Should there be anything else we can help with please get in touch with our team on 01204590232.

Posted 5 days ago

“To be honest I have not used it as yet but the prompt delivery was excellent”

Posted 2 weeks ago

Ladderstore Limited is rated 4.55 based on 737 reviews