Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.51

4.5 Rating 1,185 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

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“Good price, quick delivery and easy to deal with.”

Helpful Report

Posted 21 hours ago

“Great set of ladders very sturdy well made and quite light in weight in fact there that good I’ve bought my son a set for Christmas so he doesn’t have to keep borrowing mine.”

Helpful Report

Posted 1 day ago

Good Morning Nick, Thank you for your excellent review! We’re thrilled to hear the ladders are sturdy and light. If you need anything in the future, please don’t hesitate to get in touch. Kind regards, Team Ladderstore

Posted 1 day ago

“Delivered day after ordering, very impressed especially as in December”

Helpful Report

Posted 6 days ago

Good Morning Gordon, Thank you for your excellent review! We’re pleased to hear your delivery was prompt, especially during December. If you need anything in the future, please don’t hesitate to get in touch.

Posted 1 day ago

“Great service. Prompt delivery at v competitive prices. Really appreciated the help and advice when trying to decide which ladder is most appropriate for the4 job. I've bought a few ladders from here in the past and have always been very happy.”

Helpful Report

Posted 1 week ago

Good Morning Robin, Thank you for your excellent review! We're pleased to hear you value our service, competitive prices, and the help in choosing the right ladder. If you need anything in the future, please don't hesitate to get in touch.

Posted 1 week ago

“Currently waiting for a credit for an item which was sent to the complete incorrect address! Keep getting emails from customer service asking for proof even though a photo has been sent to the salesperson responding to the invoice showing the wrong address on packing! The recipient sent me the image because my telephone number is plastered all over it not not sure how that works in terms of GDPR! Complete waste of time sending emails back and forth when all I'd like is my £30 Refund!”

Helpful Report

Posted 1 week ago

“Speedy delivery of order, easy to use website. Whats not to like.”

Helpful Report

Posted 1 week ago

Good Morning Mr Munro, Thank you for your excellent review! We’re pleased to hear you enjoyed the speedy delivery and found the website easy to use. If you need anything in the future, please don’t hesitate to get in touch.

Posted 1 week ago

“By far the best price for the 9-rung zarges I found on the whole internet, no fuss order placement and delivered swiftly with no damage.”

Helpful Report

Posted 2 weeks ago

Good Afternoon Laurence, Thank you for your excellent review! We're pleased to hear you found the best price for the 9-rung Zarges, with a smooth order and swift, damage-free delivery. If you need anything in the future, please don't hesitate to get in touch.

Posted 2 weeks ago

“Very useful piece of DIY kit, delivered on time. Very pleased.”

Helpful Report

Posted 2 weeks ago

Good Afternoon Mark, Thank you for your excellent review! We're pleased to hear the Werner Work Pro AP-25 Platform is very useful and delivered on time. If you need anything in the future, please don't hesitate to get in touch.

Posted 2 weeks ago

“The Werner 4 tread steps are a great replacement after having a previous model disppear whilst having refurbishment works at out office. The Uitility Bucket & Levellers are yet to be used but I'm sure they'll bith be invaluable & will make my working tasks easier. Supremely wrapped & I catually ran into the delivery man in our loading bay.”

Helpful Report

Posted 2 weeks ago

Good Afternoon David, Thank you for your excellent review! We're pleased to hear the Werner 4 tread steps are a great replacement and that the Utility Bucket & Levellers will be invaluable. If you need anything in the future, please don't hesitate to get in touch.

Posted 2 weeks ago

“Hi,Just to let you know that I bought the ladders for my husband he has used them already and thinks they are amazing he has used them outside and inside the house ,the size of the ladders are exactly what he was looking for they will come in very handy for all sorts of jobs, also the price was wondering the quality and condition is outstanding I certainly would recommend your company to friends and family all the best in the future Margaret Nimmo”

Helpful Report

Posted 3 weeks ago

Good Afternoon Margaret, Thank you for your excellent review! We're thrilled to hear the ladders are amazing and that they’re exactly what you were looking for. If you need anything in the future, please don't hesitate to get in touch.

Posted 3 weeks ago

“Ordered on the 5th november, delivery between the 6th and 11th. Still not arrived, tracking is rubbish. Emailed with no response, cant get through on the phone,I would avoid this company take your money then dont respond and you cant speak to anyone. I just want the ladders ive ordered.”

Helpful Report

Posted 4 weeks ago

Hi Alan, Thank you for taking the time to leave us a review, we’re very sorry for the delay with your order and the lack of response you’ve experienced. That isn’t what we want for our customers and I have passed your comments back to the relevant department. I have had a look into your order and looking at the order history I can see we had requested an update from logistics on several occasions, apologies this was not communicated with you, however I can see since this the order was cancelled and refunded. Again apologies for any inconvenience this may have caused you.

Posted 2 weeks ago

“Quick delivery and no problems :)”

Helpful Report

Posted 4 weeks ago

Good Afternoon Simon, Thank you for your excellent review! We're thrilled you experienced quick delivery and no problems. If you need anything in the future, please don't hesitate to get in touch.

Posted 3 weeks ago

“Excellent company, extremely helpful and top class ladders.”

Helpful Report

Posted 1 month ago

Good Afternoon Tony, Thank you for your excellent review! We're thrilled you found us extremely helpful and our ladders top class. If you need anything in the future, please don't hesitate to get in touch.

Posted 3 weeks ago

“A simple task. Done properly. A good ladder and a good price.”

Helpful Report

Posted 1 month ago

Good Morning Chris, Thank you for your excellent review! We're glad to hear that you found our ladder to be a good fit and priced well. Should you have any future requirements please don't hesitate to get in touch.

Posted 1 month ago

“Simple to use & professional business”

Helpful Report

Posted 1 month ago

Good Morning Simon, Thank you for your wonderful review! We're excited to hear that you found our service simple and professional. It's our goal to make the experience as smooth as possible for our valued customers. If you need anything in the future, we're here to help!

Posted 1 month ago

“Quick to deliver. Excellent product. Easily contactable. Good price too. Very pleased.”

Helpful Report

Posted 1 month ago

Good Morning Daniel, Thank you for your fantastic review! We're thrilled to hear that you were pleased with the quick delivery and quality of our product. It's also wonderful to know you found our pricing competitive. We’re here anytime you need us!

Posted 1 month ago

“Purchased 8-rung Krause combination ladders to decorate our hall stairwell at home plus use for pruning a couple of small trees in our back garden. Quality of product is excellent and feel very safe & sturdy using on stairscase Ladderstore's price was lower than their competitors and free delivery was 3 days from date of placing order online. Very happy with their service and highly recomend this company.”

Helpful Report

Posted 1 month ago

Good Morning David, Thank you for your fantastic review! We're delighted to hear that you're pleased with the quality and safety of your Krause combination ladders. It's great to know our pricing and prompt delivery met your expectations. Your recommendation means the world to us, and we’re here if you have any future requirements.

Posted 1 month ago

“I’ve never received my springs. I will never go with this company again. Please send me my £36 back”

Helpful Report

Posted 1 month ago

Good Afternoon Jason, We're very sorry to hear that you haven't received your springs. We understand how frustrating that must be, and we apologise for the inconvenience this has caused you. I have just checked the tracking status of the order and it is currently in the process of being returned to us as this has been attempted 3 times. I will get the order refunded for you once this arrives back with us. Apologies for any inconvenience this may have caused you.

Posted 1 month ago

“excellent product and price,thank you.”

Helpful Report

Posted 1 month ago

Good Morning David, Thank you for your excellent review! We're so glad to hear that you found our product and pricing to your satisfaction. Your support means a lot to us, and we’re here to help should you need anything in the future.

Posted 1 month ago

“Ordered some spare parts for the ladder and unfortunately they didn’t have them in stock, I was emailed every 2-3 days giving me a lead time and they arrived when they should have done, a fantastic company to deal with.”

Helpful Report

Posted 1 month ago

Good Morning Colin, Thank you so much for your wonderful review! We truly appreciate your patience as we worked to fulfill your order, and we're thrilled to hear that everything arrived on time. It's always our goal to provide excellent service, and your feedback means a lot to us. If you need anything else in the future, just let us know!

Posted 1 month ago

Ladderstore is rated 4.5 based on 1,185 reviews