Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,131 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

Write Your review

Tell us how Ladderstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Lydia Dent

Power Electronics UK Ltd

Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No notification that ladder had been despatched. No notification of anticipated delivery date. No notification that ladder had been delivered and left in front of front door in clear sight. Cardboard packaging damaged as was cellophane covering actual ladder. Thankfully neighbour saw it left outside door and contacted me. My builder installing it at present so hopefully no further problems. But delivery situation alone means I would not recommend Ladderstore”

Helpful Report

Posted 4 days ago

Good Morning Anne, thank you for sharing your experience. I'm sorry to hear that you didn’t receive any notifications regarding the dispatch, anticipated delivery date, or delivery itself. I understand how frustrating that must be, especially with the ladder left visible at your door. Your feedback is invaluable and I will be sure to communicate this with our team to enhance our overall service. We’re happy to hear a neighbour was able to assist, and I hope the ladder meets your needs without further issue. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Team Ladderstore

Posted 3 days ago

“Good bit of kit better than my old one that was 10 years old”

Helpful Report

Posted 5 days ago

Good Afternoon Tim, Thank you so much for your fantastic review! We’re delighted to hear that you’re enjoying your new ladder and that it surpasses your old one. It’s always great to see our customers benefiting from an upgrade! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Best wishes, Ladderstore

Posted 3 days ago

“Excellent service and communication all the way through. Ladder arrived damaged from the carrier however it was quickly dealt with with a replacement sent out in the next two days.”

Helpful Report

Posted 1 week ago

Good Afternoon Adam, Thank you so much for your wonderful review! We’re delighted to hear that you experienced excellent service and timely communication throughout your order process. We sincerely apologise for the initial damage during transit, but we're glad to know that the replacement was handled swiftly. Your satisfaction is our top priority, and if you ever need assistance in the future, we’re here to help!

Posted 1 week ago

“The ladder I ordered was delivered on time and perfectly packed. My only reservation with the particular model I chose (rather than with your company) is that, whlle I appreciate the stability argument for having the extra fitting attached at the bottom (which I have done), the bottom feet are not very suitable for using the ladder without that wider support. And in some tight settings that option would be useful. Unless you take it off after every use, it also makes the ladder a bit heavier to carry, which is a consideration for me since I have sciatica and am not supposed to carry anything heavy! I bought the ladder for domestic use.”

Helpful Report

Posted 1 week ago

Good Afternoon Geoff, Thank you for your thoughtful review! We're thrilled to hear that your ladder arrived on time and in perfect condition. We appreciate your feedback regarding the bottom feet design; it's always valuable to hear about our customers' experiences. We understand how important it is to have a ladder that’s both stable and easy to maneuver, especially with specific needs in mind. I will certainly pass this feedback on to the manufacturers. If you have any more questions or need further assistance, please feel free to reach out.

Posted 1 week ago

“I needed a replacement part for my loft ladder. Found exactly what I needed at Ladderstore. It was easy to order and the part was delivered promptly. Fitted the part and now the ladder is operating properly. Great service”

Helpful Report

Posted 1 week ago

Good Afternoon Kevin, thank you for your fantastic review! We're so pleased to hear that you found the replacement part you needed and that it arrived promptly. It’s great to know your loft ladder is now operating properly! If you need any further assistance in the future, don’t hesitate to reach out. Your support means a lot to us!

Posted 1 week ago

“This was the first purchase I've made from ladderstore and I was not disappointed, my order arrived quickly (4 days standard delivery) and well packaged. The customer service response was also great, via email. Thank you ladderstore.”

Helpful Report

Posted 2 weeks ago

Good Morning Simon, thank you for your fantastic review! We're delighted to hear that your order arrived promptly and was well packaged. It's great to know that you were happy with our customer service as well. If you have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support!

Posted 2 weeks ago

“Good service and perfect product”

Helpful Report

Posted 2 weeks ago

Good Morning Priyanka, thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our service and that you're satisfied with your product. If you need any assistance in the future, please don't hesitate to reach out. Your support means a lot to us!

Posted 2 weeks ago

“Excellent service, ordered Saturday evening and the item arrived on Tuesday morning”

Helpful Report

Posted 2 weeks ago

Good Morning Graham, thank you for your excellent review! We're thrilled to hear that your order arrived so quickly after placing it on Saturday. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support!

Posted 2 weeks ago

“I wanted a certain type of latch for my loft door, they seem to be hard to come by, but then I found one at the ladder store, brilliant. It came fairly quickly well packaged, it's not been fitted yet but I'm sure it will be fine.”

Helpful Report

Posted 2 weeks ago

Good Morning Christine, thank you for your fantastic review! We're thrilled to hear that you found the latch you were looking for with us. It's great to know that it arrived quickly and in good condition. We hope the fitting goes smoothly, and if you have any questions or need assistance down the line, feel free to reach out. We appreciate your support!

Posted 2 weeks ago

“Nice easy service and arrived when stated”

Helpful Report

Posted 2 weeks ago

Good Morning Kerry, thank you for your wonderful review! We're so glad to hear that you found our service nice and easy, and that your order arrived as stated. If you need any further assistance in the future, don’t hesitate to reach out. We appreciate your support!

Posted 2 weeks ago

“Didn’t receive any information that item had been dispatched. Had to email to ask for an update. Didn’t know when item was being delivered either so missed the 1st delivery.”

Helpful Report

Posted 3 weeks ago

Good Morning Susan, thank you for your feedback! I'm sorry to hear that you didn't receive dispatch information and had to reach out for updates. Usually you are able to check updates through the Shop but you should also receive a dispatch email, so I will investigate as to why this was not received ; please accept our apologies. We understand how important communication is during the delivery process, and I’ll ensure your comments are shared with our team. Your experience is valuable to us, and we’re committed to improving our service. If there’s anything else we can assist you with, please let us know.

Posted 2 weeks ago

“They had a loft ladder part I needed and it was sent promptly. Now fitted and sorted!”

Helpful Report

Posted 3 weeks ago

Good Afternoon Gordon, thank you for your great review! We're delighted to hear that you found the loft ladder part you needed and that it arrived promptly. It's wonderful to know everything is now fitted and sorted! If you have any further needs or questions in the future, please don’t hesitate to reach out.

Posted 3 weeks ago

“Good service 👍.”

Helpful Report

Posted 3 weeks ago

Good Afternoon Colin, thank you for your kind review! We’re really pleased to hear that you experienced good service. If there's anything more we can do for you, don’t hesitate to get in touch. We appreciate your support!

Posted 3 weeks ago

“Very informative website and a company genuinely interested in giving good advice and safety. Even better, a good choice of products. Not the cheapest but reliable safe choices.”

Helpful Report

Posted 3 weeks ago

Good Afternoon Leslie, thank you for your fantastic review! We’re thrilled to hear that you found our website informative and appreciated our commitment to safety and quality advice. It’s great to know you liked our selection of products as well. While we may not always be the cheapest, we strive to ensure our offerings are reliable and safe. Your feedback is invaluable, and if you have any questions or need further assistance, please feel free to contact us.

Posted 3 weeks ago

“GREAT SERVICE Product was in stock and delivered quickly”

Helpful Report

Posted 1 month ago

Good Afternoon Annette, many thanks for your wonderful review! We’re thrilled to hear that you found our service to be great and that your product was delivered quickly. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations. If there's anything else we can assist you with in the future, please let us know!

Posted 1 month ago

“The ordering online was easy, delivery for what ever reason was delayed. When I made an enquiry as to an ETA it hadn't even left the promise, on arrival the stabiliser bar was incorrect, still waiting delivery of replacement.”

Helpful Report

Posted 1 month ago

Good Afternoon Christopher, thank you for your feedback! We appreciate you bringing the delivery delay and stabiliser bar issue to our attention. We’re sorry to hear that it hasn’t gone as smoothly as planned. Please rest assured we’re working to resolve this for you as quickly as possible, as advised this has gone via Parcelforce and should be with you Monday at the latest. Your patience is greatly appreciated, and if there’s anything else we can assist you with, don’t hesitate to let us know!

Posted 1 month ago

“Original aluminium loft ladder had been installed for years but one of the hinges securing the ladder had broken. I was so pleased that even after all this time Ladderstore carried a spare fitting which once ordered arrived very promptly. I may have waited many weeks for my husband to install it but this has been completed today with minimal fuss. Thank you Ladderstore and sorry this review has taken so long to write!”

Helpful Report

Posted 1 month ago

Good Morning Christine, thank you so much for your glowing review! We’re delighted to hear that you were able to find a spare fitting for your loft ladder, and that it arrived promptly. It’s great to know that the installation went smoothly. Your support means a lot to us, and we appreciate you taking the time to share your experience. If you need anything else in the future, please don’t hesitate to get in touch!

Posted 1 month ago

“Service was good, purchase straightforward, received item in due time, two (loft ladder) hinges were pricey at £35.”

Helpful Report

Posted 1 month ago

Good Morning Nicola, thank you for your review! We're glad to hear that you found our service satisfactory and that your purchase was straightforward. We understand your concerns about the hinges' pricing and appreciate your feedback. If you have any further questions or require assistance, please feel free to reach out!

Posted 1 month ago

“Selection of products great, this was the only store I found the loft hatch pole I’ve been searching for for ages. Order process smooth. Delivery using a reputable firm who communicated the progress of our package and gave 2 hour delivery windows. Thanks for everything.”

Helpful Report

Posted 1 month ago

Good Afternoon Chris, thank you for your wonderful review! We’re so glad to hear that you found the loft hatch pole you were looking for and that the order process was smooth. It’s great to know our delivery service kept you informed every step of the way. Your feedback is greatly appreciated! If you have any further questions or need assistance, please feel free to reach out.

Posted 1 month ago

“The TeleTower is compact and easy to move around, stores well and provides a working platform at multiple levels for all types of work. It has already drawn much interest from others.”

Helpful Report

Posted 1 month ago

Good Afternoon Ian, thank you for your fantastic review of the TeleTower! We’re thrilled to hear that you find it compact and easy to move, as well as effective for various work levels. It’s wonderful to know that it’s already drawing interest from others! If you have any questions or need further assistance, please don't hesitate to reach out.

Posted 1 month ago

Ladderstore is rated 4.5 based on 1,131 reviews