Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,201 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed a small item having previously purchased from Ladderstore. I was a little concerned how the website processed my order but my request for clarification was handled well and the products (on both occasions) came just as described. Thank you”

Helpful Report

Posted 10 hours ago

Hi Andrew, Thanks for the great 5/5! We’re glad the item arrived just as described and that your clarification request was handled well. If you need anything else, please just let us know.

Posted 9 hours ago

“Buying from Ladderstore is a step in th right direction”

Helpful Report

Posted 3 days ago

Hi Ian Thanks for the great review, we love it when customers love ladder puns as much as we do!

Posted 2 days ago

“Ordered an adjustable stand-off for a ladder. Despite the wrong item being delivered twice I am giving a 5* review due to the high level of service provided by Megan in Customer Service who responded promplty and expedited replacement shipments. In business things do not always go to plan, how issues are dealt with say a lot about a company.”

Helpful Report

Posted 5 days ago

Hi Paul, Thanks for the fantastic 5/5! Apologies you received the incorrect item, however thank you for your understanding, we’re glad Megan in Customer Service could respond promptly and expedite the replacements, and that you’re happy with how we handled the situation. If you need anything else, please just let us know, we'd be happy to help!

Posted 4 days ago

“Order of loft protection frame delivered promptly. Very easy to fit and very pleased with the product. Makes it much safer when up the attic.”

Helpful Report

Posted 5 days ago

Good Afternoon, Thanks for the fantastic 5/5! We’re glad the loft protection frame arrived promptly, was easy to fit, and that you’re pleased with the product. If you need anything else, please just let us know.

Posted 4 days ago

“Excellent service, and quick delivery.”

Helpful Report

Posted 1 week ago

Hi Daniel, Thanks for the fantastic 5/5! We’re glad you found the service excellent and the delivery quick. If you need anything else, please just let us know.

Posted 4 days ago

“Delivery time ok, assembly and installation straight forward a lot better then the three piece it replaced. a fairly priced many thanks”

Helpful Report

Posted 1 week ago

Hi John, Thanks for the fantastic 5/5! We’re glad the delivery time and assembly were straightforward and that the replacement ladder, was a step up from the previous setup. If you need anything else, please just let us know.

Posted 1 week ago

“I only ordered spare parts which came quickly but I did have a query and spoke to a lady who was very helpful. I would definitely recommend this company.”

Helpful Report

Posted 2 weeks ago

Hi Lynn, Thanks for the fantastic 5/5! We’re glad the spare parts arrived quickly and that our team could help with your query. If you need anything else, please just let us know.

Posted 1 week ago

“all good yery fast service and pleased would recomend you will be satisfied”

Helpful Report

Posted 2 weeks ago

Hi Thomas, Thanks for the fantastic 5/5! We’re delighted you were pleased with the quick service. If you have any future enquiries, just let us know.

Posted 1 week ago

“Great service and very quick delivery no problems at all”

Helpful Report

Posted 2 weeks ago

Hi Robert, Thanks for the fantastic 5/5! We’re delighted you were happy with the service and quick delivery. If you have any future enquiries, just let us know.

Posted 1 week ago

“Great service, good price and quick delivery”

Helpful Report

Posted 2 weeks ago

Hi Mark, Thanks for the fantastic 5/5! We’re delighted you were happy with the service, price, and quick delivery. If you have any future enquiries, just let us know.

Posted 1 week ago

“While the first shipment was incorrect, the support that followed was exemplary. On discovering the issue I called the number on the invoice and the phone was answered instantly by a real person. I explained my issue and by the time I’d finished he’d worked out who I was and arranged a replacement shipment. The new (and correct) items arrived next day with no fuss at all. Their great old-school customer service was so refreshing. Well done Laddetstore!”

Helpful Report

Posted 2 weeks ago

Hi James, Thank you for the fantastic review! Apologies the original shipment arrived incorrectly. However we’re really glad the replacement shipment arrived promptly and that you felt our support delivered that old-school, dependable service. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 week ago

“The ladders are great. 8 step. Will fit up to loft. Handles make it safer. Quick delivery. No hassles”

Helpful Report

Posted 1 month ago

Hi Shirley, Thank you for the fantastic review! We’re glad the 8-step ladder fits up to your loft, that the handles add safety, and that delivery was quick and hassle-free. Kind regards, Team Ladderstore

Posted 3 weeks ago

“We are really pleased with our new Zarges telescopic ladder. The instructions were very clear, so after the quick and easy attachment of the base we were able to use it straight away.”

Helpful Report

Posted 1 month ago

Hi Deborah, Thank you for the fantastic review! We’re glad the Zarges telescopic ladder had clear instructions and that the base attachment was quick and easy, allowing you to use it straight away. Kind regards, Team Ladderstore

Posted 3 weeks ago

“Great service again from Ladderstore. They had exactly what I needed at a reasonable price.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for the fantastic review! We’re glad we could help and that you found what you needed at a reasonable price. Kind regards, Team Ladderstore

Posted 3 weeks ago

“I was pleased they had a short ,strong extending ladder for medium heights.At 81 I do not intend to go higher. The stand against wall stabiliser I bought attached easily to the ladder and provides the confidence in safety that I need.”

Helpful Report

Posted 1 month ago

Good Morning Walter, Thank you for your excellent review! We’re thrilled to hear the extending ladder suits your needs and that the wall stabiliser gives you the safety confidence you require. If you need anything in the future, please don’t hesitate to get in touch.

Posted 1 month ago

“Really happy with the brackets we recieved from the Ladderstore. They work great! Thank you so much!”

Helpful Report

Posted 1 month ago

Good Morning Granville, Thank you for your excellent review! We’re thrilled to hear you’re happy with the brackets and that they’re working great. If you need anything in the future, please don’t hesitate to get in touch.

Posted 1 month ago

“Good price, quick delivery and easy to deal with.”

Helpful Report

Posted 1 month ago

Good Morning Ben, Thank you for your excellent review! We’re pleased to hear you found the price good, delivery quick and that we were easy to deal with. If you need anything in the future, please don’t hesitate to get in touch.

Posted 1 month ago

“Great set of ladders very sturdy well made and quite light in weight in fact there that good I’ve bought my son a set for Christmas so he doesn’t have to keep borrowing mine.”

Helpful Report

Posted 1 month ago

Good Morning Nick, Thank you for your excellent review! We’re thrilled to hear the ladders are sturdy and light. If you need anything in the future, please don’t hesitate to get in touch. Kind regards, Team Ladderstore

Posted 1 month ago

“Delivered day after ordering, very impressed especially as in December”

Helpful Report

Posted 1 month ago

Good Morning Gordon, Thank you for your excellent review! We’re pleased to hear your delivery was prompt, especially during December. If you need anything in the future, please don’t hesitate to get in touch.

Posted 1 month ago

“Great service. Prompt delivery at v competitive prices. Really appreciated the help and advice when trying to decide which ladder is most appropriate for the4 job. I've bought a few ladders from here in the past and have always been very happy.”

Helpful Report

Posted 1 month ago

Good Morning Robin, Thank you for your excellent review! We're pleased to hear you value our service, competitive prices, and the help in choosing the right ladder. If you need anything in the future, please don't hesitate to get in touch.

Posted 1 month ago

Ladderstore is rated 4.5 based on 1,201 reviews