Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,163 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,163 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a replacement loft catch it came within the time stated .very well packed was very satisfied”

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Posted 3 months ago

Good Morning Janet, Thank you for your lovely review! We're thrilled to hear that your replacement loft catch arrived on time and was well packed. Your satisfaction is our top priority, and we appreciate your feedback!

Posted 3 months ago

“Good quick professional service.”

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Posted 3 months ago

Good Morning Geoffrey, Thank you for your wonderful review! We're delighted to know that you experienced our quick and professional service. Your feedback is truly appreciated, and we’re always here for you if you need anything else!

Posted 3 months ago

“Good product with fast delivery. Would recommend this company.”

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Posted 3 months ago

Good Afternoon Alberto, Thank you for your fantastic review! We’re so glad to hear that you’re pleased with our product and delivery speed. Your recommendation means a lot to us, and we're here if you need anything else!

Posted 3 months ago

“Ordered a universal ladder standoff to find it didn’t fit. Not very universal. When contacted them to ask if longer u bolts were possible I was told no. No other suggestions, or an offer to return. Not very helpful.”

Helpful Report

Posted 3 months ago

Hi Jim, Thank you for your feedback. We're sorry to hear that the universal ladder standoff didn't fit as expected and that we couldn't provide the longer U-bolts you were looking for. These are not designed to work with the ladder you had as it was an import. Our team is here to assist, and we apologize for not meeting your expectations in this instance. We'll take your comments on board as we continuously strive to improve our service. Best wishes, Team Ladderstore

Posted 2 months ago

“great products, very clear explanation of sizes and features, prompt delivey”

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Posted 3 months ago

Good Morning Albert, Thank you for your review! We’re thrilled that you found our products, size explanations, and delivery to your satisfaction. Your feedback is incredibly valuable to us. If there's anything more we can do for you, don’t hesitate to let us know!

Posted 3 months ago

“Perfect service”

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Posted 3 months ago

Good Afternoon Carl, Thank you for your perfect review! We’re thrilled to hear that you experienced our service at its best. Your satisfaction means everything to us, and we’re here to help if you ever need anything further.

Posted 3 months ago

“Ordered a loft pole which was delivered promptly. Unfortunately it was bent when it arrived. I e mailed Customer service who sent out a replacement immediately. As this could have been the fault of the delivery company I was very impressed with the service.”

Helpful Report

Posted 4 months ago

Good Morning Anne, Thank you for your wonderful feedback! We’re delighted to hear that our customer service impressed you with their prompt response in sending out a replacement. It’s our aim to ensure that any issues are resolved quickly. If you need any further assistance or have more questions, please don't hesitate to get in touch.

Posted 4 months ago

“Excellent ordering and delivery service and great product.”

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Posted 4 months ago

Good Afternoon Alastair, Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with our ordering and delivery service, and that you’re happy with your product. Your satisfaction is our top priority! If you need any further assistance, please don't hesitate to reach out. Best wishes, Team Ladderstore

Posted 4 months ago

“The on line shop is straight forward and easy to use , help is available if you need it. The ordering process is simple and you get notified that your order is processed and awaiting shipping information.”

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Posted 4 months ago

Good Morning Mark, Thank you for your wonderful review! We're so glad to hear that you found our online shop straightforward and easy to navigate. It's great knowing that our ordering process and communication are meeting your needs. If there's anything more we can do to assist, please feel free to reach out. Team Ladderstore

Posted 4 months ago

“I ordered on the 23 /05/25 and paid the extra next day delivery charge. I received an email to say it was out of stock and as yet I have not received the item or a refund.”

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Posted 4 months ago

Hi Carl Apologies this was out of stock, as discussed today this has been dispatched to you via a tracked service and is for delivery by Monday

Posted 4 months ago

“Excellent ladder for my loft and easy instructions too”

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Posted 4 months ago

Good Afternoon Nigel, Thank you for your fantastic review! We’re thrilled to hear that you find our ladder perfect for your loft and that the instructions were easy to follow. Your satisfaction means the world to us! If you have any further questions or need assistance, don’t hesitate to reach out. Best wishes, Team Ladderstore

Posted 4 months ago

“Excellent Ladder for general use Hailo K30 repeat buy. Quick efficient delivery”

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Posted 4 months ago

Good Afternoon Thomas, Thank you for your excellent review! We're thrilled to hear that you're pleased with your Hailo K30 ladder and that the delivery met your expectations. If you ever need any further assistance or have questions, just let us know. Best wishes, Team Ladderstore

Posted 4 months ago

“No notification that ladder had been despatched. No notification of anticipated delivery date. No notification that ladder had been delivered and left in front of front door in clear sight. Cardboard packaging damaged as was cellophane covering actual ladder. Thankfully neighbour saw it left outside door and contacted me. My builder installing it at present so hopefully no further problems. But delivery situation alone means I would not recommend Ladderstore”

Helpful Report

Posted 4 months ago

Good Morning Anne, thank you for sharing your experience. I'm sorry to hear that you didn’t receive any notifications regarding the dispatch, anticipated delivery date, or delivery itself. I understand how frustrating that must be, especially with the ladder left visible at your door. Your feedback is invaluable and I will be sure to communicate this with our team to enhance our overall service. We’re happy to hear a neighbour was able to assist, and I hope the ladder meets your needs without further issue. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Team Ladderstore

Posted 4 months ago

“Good bit of kit better than my old one that was 10 years old”

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Posted 4 months ago

Good Afternoon Tim, Thank you so much for your fantastic review! We’re delighted to hear that you’re enjoying your new ladder and that it surpasses your old one. It’s always great to see our customers benefiting from an upgrade! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Best wishes, Ladderstore

Posted 4 months ago

“Excellent service and communication all the way through. Ladder arrived damaged from the carrier however it was quickly dealt with with a replacement sent out in the next two days.”

Helpful Report

Posted 4 months ago

Good Afternoon Adam, Thank you so much for your wonderful review! We’re delighted to hear that you experienced excellent service and timely communication throughout your order process. We sincerely apologise for the initial damage during transit, but we're glad to know that the replacement was handled swiftly. Your satisfaction is our top priority, and if you ever need assistance in the future, we’re here to help!

Posted 4 months ago

“The ladder I ordered was delivered on time and perfectly packed. My only reservation with the particular model I chose (rather than with your company) is that, whlle I appreciate the stability argument for having the extra fitting attached at the bottom (which I have done), the bottom feet are not very suitable for using the ladder without that wider support. And in some tight settings that option would be useful. Unless you take it off after every use, it also makes the ladder a bit heavier to carry, which is a consideration for me since I have sciatica and am not supposed to carry anything heavy! I bought the ladder for domestic use.”

Helpful Report

Posted 4 months ago

Good Afternoon Geoff, Thank you for your thoughtful review! We're thrilled to hear that your ladder arrived on time and in perfect condition. We appreciate your feedback regarding the bottom feet design; it's always valuable to hear about our customers' experiences. We understand how important it is to have a ladder that’s both stable and easy to maneuver, especially with specific needs in mind. I will certainly pass this feedback on to the manufacturers. If you have any more questions or need further assistance, please feel free to reach out.

Posted 4 months ago

“I needed a replacement part for my loft ladder. Found exactly what I needed at Ladderstore. It was easy to order and the part was delivered promptly. Fitted the part and now the ladder is operating properly. Great service”

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Posted 5 months ago

Good Afternoon Kevin, thank you for your fantastic review! We're so pleased to hear that you found the replacement part you needed and that it arrived promptly. It’s great to know your loft ladder is now operating properly! If you need any further assistance in the future, don’t hesitate to reach out. Your support means a lot to us!

Posted 5 months ago

“This was the first purchase I've made from ladderstore and I was not disappointed, my order arrived quickly (4 days standard delivery) and well packaged. The customer service response was also great, via email. Thank you ladderstore.”

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Posted 5 months ago

Good Morning Simon, thank you for your fantastic review! We're delighted to hear that your order arrived promptly and was well packaged. It's great to know that you were happy with our customer service as well. If you have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support!

Posted 5 months ago

“Good service and perfect product”

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Posted 5 months ago

Good Morning Priyanka, thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our service and that you're satisfied with your product. If you need any assistance in the future, please don't hesitate to reach out. Your support means a lot to us!

Posted 5 months ago

“Excellent service, ordered Saturday evening and the item arrived on Tuesday morning”

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Posted 5 months ago

Good Morning Graham, thank you for your excellent review! We're thrilled to hear that your order arrived so quickly after placing it on Saturday. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support!

Posted 5 months ago

Ladderstore is rated 4.5 based on 1,163 reviews