Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,146 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Anonymous

Anonymous // 01/01/2019

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“This was the first purchase I've made from ladderstore and I was not disappointed, my order arrived quickly (4 days standard delivery) and well packaged. The customer service response was also great, via email. Thank you ladderstore.”

Helpful Report

Posted 2 months ago

Good Morning Simon, thank you for your fantastic review! We're delighted to hear that your order arrived promptly and was well packaged. It's great to know that you were happy with our customer service as well. If you have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support!

Posted 2 months ago

“Good service and perfect product”

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Posted 2 months ago

Good Morning Priyanka, thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our service and that you're satisfied with your product. If you need any assistance in the future, please don't hesitate to reach out. Your support means a lot to us!

Posted 2 months ago

“Excellent service, ordered Saturday evening and the item arrived on Tuesday morning”

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Posted 2 months ago

Good Morning Graham, thank you for your excellent review! We're thrilled to hear that your order arrived so quickly after placing it on Saturday. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support!

Posted 2 months ago

“I wanted a certain type of latch for my loft door, they seem to be hard to come by, but then I found one at the ladder store, brilliant. It came fairly quickly well packaged, it's not been fitted yet but I'm sure it will be fine.”

Helpful Report

Posted 2 months ago

Good Morning Christine, thank you for your fantastic review! We're thrilled to hear that you found the latch you were looking for with us. It's great to know that it arrived quickly and in good condition. We hope the fitting goes smoothly, and if you have any questions or need assistance down the line, feel free to reach out. We appreciate your support!

Posted 2 months ago

“Nice easy service and arrived when stated”

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Posted 2 months ago

Good Morning Kerry, thank you for your wonderful review! We're so glad to hear that you found our service nice and easy, and that your order arrived as stated. If you need any further assistance in the future, don’t hesitate to reach out. We appreciate your support!

Posted 2 months ago

“Didn’t receive any information that item had been dispatched. Had to email to ask for an update. Didn’t know when item was being delivered either so missed the 1st delivery.”

Helpful Report

Posted 2 months ago

Good Morning Susan, thank you for your feedback! I'm sorry to hear that you didn't receive dispatch information and had to reach out for updates. Usually you are able to check updates through the Shop but you should also receive a dispatch email, so I will investigate as to why this was not received ; please accept our apologies. We understand how important communication is during the delivery process, and I’ll ensure your comments are shared with our team. Your experience is valuable to us, and we’re committed to improving our service. If there’s anything else we can assist you with, please let us know.

Posted 2 months ago

“They had a loft ladder part I needed and it was sent promptly. Now fitted and sorted!”

Helpful Report

Posted 2 months ago

Good Afternoon Gordon, thank you for your great review! We're delighted to hear that you found the loft ladder part you needed and that it arrived promptly. It's wonderful to know everything is now fitted and sorted! If you have any further needs or questions in the future, please don’t hesitate to reach out.

Posted 2 months ago

“Good service 👍.”

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Posted 2 months ago

Good Afternoon Colin, thank you for your kind review! We’re really pleased to hear that you experienced good service. If there's anything more we can do for you, don’t hesitate to get in touch. We appreciate your support!

Posted 2 months ago

“Very informative website and a company genuinely interested in giving good advice and safety. Even better, a good choice of products. Not the cheapest but reliable safe choices.”

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Posted 2 months ago

Good Afternoon Leslie, thank you for your fantastic review! We’re thrilled to hear that you found our website informative and appreciated our commitment to safety and quality advice. It’s great to know you liked our selection of products as well. While we may not always be the cheapest, we strive to ensure our offerings are reliable and safe. Your feedback is invaluable, and if you have any questions or need further assistance, please feel free to contact us.

Posted 2 months ago

“GREAT SERVICE Product was in stock and delivered quickly”

Helpful Report

Posted 2 months ago

Good Afternoon Annette, many thanks for your wonderful review! We’re thrilled to hear that you found our service to be great and that your product was delivered quickly. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations. If there's anything else we can assist you with in the future, please let us know!

Posted 2 months ago

“The ordering online was easy, delivery for what ever reason was delayed. When I made an enquiry as to an ETA it hadn't even left the promise, on arrival the stabiliser bar was incorrect, still waiting delivery of replacement.”

Helpful Report

Posted 2 months ago

Good Afternoon Christopher, thank you for your feedback! We appreciate you bringing the delivery delay and stabiliser bar issue to our attention. We’re sorry to hear that it hasn’t gone as smoothly as planned. Please rest assured we’re working to resolve this for you as quickly as possible, as advised this has gone via Parcelforce and should be with you Monday at the latest. Your patience is greatly appreciated, and if there’s anything else we can assist you with, don’t hesitate to let us know!

Posted 2 months ago

“Original aluminium loft ladder had been installed for years but one of the hinges securing the ladder had broken. I was so pleased that even after all this time Ladderstore carried a spare fitting which once ordered arrived very promptly. I may have waited many weeks for my husband to install it but this has been completed today with minimal fuss. Thank you Ladderstore and sorry this review has taken so long to write!”

Helpful Report

Posted 2 months ago

Good Morning Christine, thank you so much for your glowing review! We’re delighted to hear that you were able to find a spare fitting for your loft ladder, and that it arrived promptly. It’s great to know that the installation went smoothly. Your support means a lot to us, and we appreciate you taking the time to share your experience. If you need anything else in the future, please don’t hesitate to get in touch!

Posted 2 months ago

“Service was good, purchase straightforward, received item in due time, two (loft ladder) hinges were pricey at £35.”

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Posted 2 months ago

Good Morning Nicola, thank you for your review! We're glad to hear that you found our service satisfactory and that your purchase was straightforward. We understand your concerns about the hinges' pricing and appreciate your feedback. If you have any further questions or require assistance, please feel free to reach out!

Posted 2 months ago

“Selection of products great, this was the only store I found the loft hatch pole I’ve been searching for for ages. Order process smooth. Delivery using a reputable firm who communicated the progress of our package and gave 2 hour delivery windows. Thanks for everything.”

Helpful Report

Posted 2 months ago

Good Afternoon Chris, thank you for your wonderful review! We’re so glad to hear that you found the loft hatch pole you were looking for and that the order process was smooth. It’s great to know our delivery service kept you informed every step of the way. Your feedback is greatly appreciated! If you have any further questions or need assistance, please feel free to reach out.

Posted 2 months ago

“The TeleTower is compact and easy to move around, stores well and provides a working platform at multiple levels for all types of work. It has already drawn much interest from others.”

Helpful Report

Posted 2 months ago

Good Afternoon Ian, thank you for your fantastic review of the TeleTower! We’re thrilled to hear that you find it compact and easy to move, as well as effective for various work levels. It’s wonderful to know that it’s already drawing interest from others! If you have any questions or need further assistance, please don't hesitate to reach out.

Posted 2 months ago

“Would be happier if you used a different delivery company. Was never told when it was going to be delivered, just got a messaged to say they had missed me. Still not received the parcel and don't know how to get it from whereever it is. It has also taken two weeks for it to be sent out. Can't give a better score because I haven't receieverd.”

Helpful Report

Posted 3 months ago

Good Afternoon Keith, Thank you for taking the time to leave us a review. I’m sorry to hear about your experience with the delivery service and also the communication regarding dispatch. We understand how crucial timely updates are during the delivery process and I will pass your feedback on to our team. Unfortunately the couriers we use very much depend on the product ordered, in this instance it had gone via courier service. From our records, I can see one of our team has contacted you this morning as we have located a signed POD from the couriers. We appreciate your feedback regarding the communication issues, and we’ll certainly pass this on to the team and also the delivery company to help improve service. If you have any questions or require assistance or are still struggling to locate the item, feel free to reach out to our customer service team. Apologies again.

Posted 2 months ago

“Product arrived quickly and is high quality , and will make my use of ladders safer”

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Posted 3 months ago

Good Morning Adrian, thank you for your amazing review! We're thrilled to hear that your product arrived quickly and meets your quality expectations. Safety is our top priority, and it's wonderful to know that our ladders will help enhance yours. If you need any further assistance, please don’t hesitate to reach out!

Posted 3 months ago

“Delighted with my purchase.Just what I needed.Excellent price and service .Thankyou”

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Posted 3 months ago

Good Morning Peter, thank you for your fantastic review! We’re delighted to hear that you’re happy with your purchase and that our price and service met your expectations. Your satisfaction means everything to us! If you need any further assistance, please don’t hesitate to reach out.

Posted 3 months ago

“Telescopic ladders are totally fit for purpose. They are compact, easy to use and feel stable. Also easy to pack down again. Really good purchase”

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Posted 3 months ago

Good Afternoon Anne, thank you for your wonderful review! We’re delighted to hear that you're happy with your telescopic ladder. It's great to know that it’s compact, easy to use, and feels stable. If you need any further assistance, please don't hesitate to reach out!

Posted 3 months ago

“Great service.”

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Posted 3 months ago

Good Afternoon Stephen, thank you for your fantastic review! We’re thrilled to hear that you experienced great service. Your satisfaction is our top priority, and we appreciate your kind words! If there's anything else we can assist you with, please don’t hesitate to reach out.

Posted 3 months ago

Ladderstore is rated 4.5 based on 1,146 reviews