Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,215 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 18th February 2026

Gary Hill

Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only ordered spare parts which came quickly but I did have a query and spoke to a lady who was very helpful. I would definitely recommend this company.”

Helpful Report

Posted 2 months ago

Hi Lynn, Thanks for the fantastic 5/5! We’re glad the spare parts arrived quickly and that our team could help with your query. If you need anything else, please just let us know.

Posted 2 months ago

“all good yery fast service and pleased would recomend you will be satisfied”

Helpful Report

Posted 2 months ago

Hi Thomas, Thanks for the fantastic 5/5! We’re delighted you were pleased with the quick service. If you have any future enquiries, just let us know.

Posted 2 months ago

“Great service and very quick delivery no problems at all”

Helpful Report

Posted 2 months ago

Hi Robert, Thanks for the fantastic 5/5! We’re delighted you were happy with the service and quick delivery. If you have any future enquiries, just let us know.

Posted 2 months ago

“Great service, good price and quick delivery”

Helpful Report

Posted 2 months ago

Hi Mark, Thanks for the fantastic 5/5! We’re delighted you were happy with the service, price, and quick delivery. If you have any future enquiries, just let us know.

Posted 2 months ago

“While the first shipment was incorrect, the support that followed was exemplary. On discovering the issue I called the number on the invoice and the phone was answered instantly by a real person. I explained my issue and by the time I’d finished he’d worked out who I was and arranged a replacement shipment. The new (and correct) items arrived next day with no fuss at all. Their great old-school customer service was so refreshing. Well done Laddetstore!”

Helpful Report

Posted 2 months ago

Hi James, Thank you for the fantastic review! Apologies the original shipment arrived incorrectly. However we’re really glad the replacement shipment arrived promptly and that you felt our support delivered that old-school, dependable service. Should you have any future enquiries please don't hesitate to get in touch!

Posted 2 months ago

“The ladders are great. 8 step. Will fit up to loft. Handles make it safer. Quick delivery. No hassles”

Helpful Report

Posted 2 months ago

Hi Shirley, Thank you for the fantastic review! We’re glad the 8-step ladder fits up to your loft, that the handles add safety, and that delivery was quick and hassle-free. Kind regards, Team Ladderstore

Posted 2 months ago

“We are really pleased with our new Zarges telescopic ladder. The instructions were very clear, so after the quick and easy attachment of the base we were able to use it straight away.”

Helpful Report

Posted 2 months ago

Hi Deborah, Thank you for the fantastic review! We’re glad the Zarges telescopic ladder had clear instructions and that the base attachment was quick and easy, allowing you to use it straight away. Kind regards, Team Ladderstore

Posted 2 months ago

“Great service again from Ladderstore. They had exactly what I needed at a reasonable price.”

Helpful Report

Posted 2 months ago

Hi David, Thank you for the fantastic review! We’re glad we could help and that you found what you needed at a reasonable price. Kind regards, Team Ladderstore

Posted 2 months ago

“I was pleased they had a short ,strong extending ladder for medium heights.At 81 I do not intend to go higher. The stand against wall stabiliser I bought attached easily to the ladder and provides the confidence in safety that I need.”

Helpful Report

Posted 2 months ago

Good Morning Walter, Thank you for your excellent review! We’re thrilled to hear the extending ladder suits your needs and that the wall stabiliser gives you the safety confidence you require. If you need anything in the future, please don’t hesitate to get in touch.

Posted 2 months ago

“Really happy with the brackets we recieved from the Ladderstore. They work great! Thank you so much!”

Helpful Report

Posted 2 months ago

Good Morning Granville, Thank you for your excellent review! We’re thrilled to hear you’re happy with the brackets and that they’re working great. If you need anything in the future, please don’t hesitate to get in touch.

Posted 2 months ago

“Good price, quick delivery and easy to deal with.”

Helpful Report

Posted 3 months ago

Good Morning Ben, Thank you for your excellent review! We’re pleased to hear you found the price good, delivery quick and that we were easy to deal with. If you need anything in the future, please don’t hesitate to get in touch.

Posted 2 months ago

“Great set of ladders very sturdy well made and quite light in weight in fact there that good I’ve bought my son a set for Christmas so he doesn’t have to keep borrowing mine.”

Helpful Report

Posted 3 months ago

Good Morning Nick, Thank you for your excellent review! We’re thrilled to hear the ladders are sturdy and light. If you need anything in the future, please don’t hesitate to get in touch. Kind regards, Team Ladderstore

Posted 3 months ago

“Delivered day after ordering, very impressed especially as in December”

Helpful Report

Posted 3 months ago

Good Morning Gordon, Thank you for your excellent review! We’re pleased to hear your delivery was prompt, especially during December. If you need anything in the future, please don’t hesitate to get in touch.

Posted 3 months ago

“Great service. Prompt delivery at v competitive prices. Really appreciated the help and advice when trying to decide which ladder is most appropriate for the4 job. I've bought a few ladders from here in the past and have always been very happy.”

Helpful Report

Posted 3 months ago

Good Morning Robin, Thank you for your excellent review! We're pleased to hear you value our service, competitive prices, and the help in choosing the right ladder. If you need anything in the future, please don't hesitate to get in touch.

Posted 3 months ago

“Currently waiting for a credit for an item which was sent to the complete incorrect address! Keep getting emails from customer service asking for proof even though a photo has been sent to the salesperson responding to the invoice showing the wrong address on packing! The recipient sent me the image because my telephone number is plastered all over it not not sure how that works in terms of GDPR! Complete waste of time sending emails back and forth when all I'd like is my £30 Refund!”

Helpful Report

Posted 3 months ago

Good Morning Anika, thank you for your feedback. Please accept our apologies for the delivery error and the resulting communication. Regarding your privacy: We take your concerns seriously. While phone numbers are included to assist couriers, we have logged the exposure of this information for internal review to ensure our labeling process is improved. Regarding the refund: The delay was caused by internal confusion after we were informed the item had been binned at the incorrect address, as our team continued to attempt a collection for an item that was no longer available. We have now processed your £30 refund in full. Thank you for your patience while we corrected this. We apologise for the inconvenience caused, this is not the service we strive to offer.

Posted 2 months ago

“Speedy delivery of order, easy to use website. Whats not to like.”

Helpful Report

Posted 3 months ago

Good Morning Mr Munro, Thank you for your excellent review! We’re pleased to hear you enjoyed the speedy delivery and found the website easy to use. If you need anything in the future, please don’t hesitate to get in touch.

Posted 3 months ago

“By far the best price for the 9-rung zarges I found on the whole internet, no fuss order placement and delivered swiftly with no damage.”

Helpful Report

Posted 3 months ago

Good Afternoon Laurence, Thank you for your excellent review! We're pleased to hear you found the best price for the 9-rung Zarges, with a smooth order and swift, damage-free delivery. If you need anything in the future, please don't hesitate to get in touch.

Posted 3 months ago

“Very useful piece of DIY kit, delivered on time. Very pleased.”

Helpful Report

Posted 3 months ago

Good Afternoon Mark, Thank you for your excellent review! We're pleased to hear the Werner Work Pro AP-25 Platform is very useful and delivered on time. If you need anything in the future, please don't hesitate to get in touch.

Posted 3 months ago

“The Werner 4 tread steps are a great replacement after having a previous model disppear whilst having refurbishment works at out office. The Uitility Bucket & Levellers are yet to be used but I'm sure they'll bith be invaluable & will make my working tasks easier. Supremely wrapped & I catually ran into the delivery man in our loading bay.”

Helpful Report

Posted 3 months ago

Good Afternoon David, Thank you for your excellent review! We're pleased to hear the Werner 4 tread steps are a great replacement and that the Utility Bucket & Levellers will be invaluable. If you need anything in the future, please don't hesitate to get in touch.

Posted 3 months ago

“Hi,Just to let you know that I bought the ladders for my husband he has used them already and thinks they are amazing he has used them outside and inside the house ,the size of the ladders are exactly what he was looking for they will come in very handy for all sorts of jobs, also the price was wondering the quality and condition is outstanding I certainly would recommend your company to friends and family all the best in the future Margaret Nimmo”

Helpful Report

Posted 3 months ago

Good Afternoon Margaret, Thank you for your excellent review! We're thrilled to hear the ladders are amazing and that they’re exactly what you were looking for. If you need anything in the future, please don't hesitate to get in touch.

Posted 3 months ago

Ladderstore is rated 4.5 based on 1,215 reviews