Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,149 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The courier firm employed by Ladderstore have not fulfilled my order (#1000122251). First they claimed to have attempted delivery and left a card but in reality did neither. Then a few days later they falsely claimed to have made the delivery and obtained a signature, again they actually did neither. Meanwhile I still don't have the ladder I paid for while Ladderstore are doing nothing about it, don't answer my emails and their phone is always busy. Shop elsewhere!”

Helpful Report

Posted 3 years ago

“Order with Caution! When ordering from Ladderstore make absolutely sure you only order you are absolutely sure of what you need. If you are at all unsure, then do not bother with this company: take your custom elsewhere. To be fair their returns policy does state that any returns will be refunded minus transportation costs, what they do not make clear is that for a 5 tread ladder bought for just over £100; the return cost is £67! Apparently this is set by their couriers, believe of that what you will. When I then attempted to make arrangements to return the ladder in person, I was then told the depot was in Cardiff and that they would need to check if a return in person was acceptable. This is despite the fact that ALL of Ladderstore’s communications stating they are based in Bolton. I don’t live far from Bolton, so it’s strange that when I mention a return in person all of a sudden it needs to go to Cardiff, where you may, or may not be allowed to return it to. All I all I’m left with the feeling that the return / refund process operated by this company is designed to be as difficult as is possible to discourage you from doing so. So, to summarise. Customer relaitons from Ladderstore have been extremely poor to date and their return courier charges are exorbitant. If you’d like to be treated like your custom mattered, then I would STRONGLY advise you to shop elsewhere.”

Helpful Report

Posted 3 years ago

Hi Russell, Thank you for taking the time to leave us a review and we apologise you are unhappy with our returns policy. Our returns policy is in place on our website for all customers to see before placing an order and our terms are also extended to 30 days, which is 16 days more than required by law. In regards to our returns costs, these are dictated by our couriers and this depends on the item purchased, we do not add any additional fees to this as we know they are already costly. Our returns costs and processes are no different to that of our like for like competitors which can also be found on their websites. Our products are sourced throughout the UK from various hubs and the location they leave from is the location they need to be returned to, hence why the item needs returning to Cardiff. No returns costs are applicable if items are faulty or damaged however on this occasion the wrong size was ordered. Hope this helps, any further questions please let us know - Ladderstore.

Posted 3 years ago

“Personal service”

Helpful Report

Posted 3 years ago

Hi Roger, thank you for taking the time to leave us a review. We are pleased to hear you are happy with our service and you feel it is a personal service. Should you have any further access enquiries then please don't hesitate to get in touch! Thank you for 5 stars!

Posted 3 years ago

“I ordered a ladder over a week ago, and haven't received it yet. As I had heard nothing from Ladderstore I sent them an email on Wednesday 1st December to find out what was happening with the order and was told it would be delivered Friday 3rd December, but haven't even had a confirmation message that it has been despatched. I did receive an email inviting me to review though. But when I click on the link to review Ladderstore, it says it has been removed. I wonder why? So I have to review anonymously. Obviously I'm really not very happy. If Ladderstore read this my order no. is 1000122119.”

Helpful Report

Posted 3 years ago

Hello Simon, Thank you for taking the time to leave us a review. We are sorry to hear that your order has been delayed, I can see that you have previously spoken to my colleague Victoria and that this order is due so I will speak to the suppliers and see if we can get some tracking details. I am not sure about the review issue however once it has been sent out we are unable to retract this from your mailbox. Someone from our team will be in touch shortly to discuss the order further. Again please accept our sincere apologies for the inconvenience this may have caused you.

Posted 3 years ago

“On 16/11 your website showed that I could have a HiLyte Industrial Folding Tower Lift System delivered the following week. On checking with Fiona she did advise me that there could be a slight delay. I ordered but then told delivery would be @ 10 December. OK a little disappointing but will have to wait. Somewhat perplexed why you now ask me to review my experience with the product when I haven’t yet received it. Perhaps you can advise when it will arrive and hopefully with Christmas bells on 😊Regards GR”

Helpful Report

Posted 3 years ago

Hi Grant, Thank you for taking the time to leave us a review. We do make every effort to maintain the availability of the items shown on our website but due to popularity, some products are not always available, as we dropship things direct it is often a case if the suppliers take large orders before we are notified. I can only apologise for the inconvenience this may have caused you. I can see that the order is due 10/12 however I have asked for an update and some tracking information on this order, as soon as we have received this I will email this over to you. The reviews come out monthly, so it captures all orders placed within that month which is why the link has been received. Please accept our sincere apologies for the delay and any inconvenience this may have caused you. If you wish to contact us regarding your order please contact 01204 590232.

Posted 3 years ago

“Failed to provide fixings for the two handrails. Posted out to me after a phone call without fuss.”

Helpful Report

Posted 3 years ago

Good Morning John, thank you for taking the time to leave us a review. We are very sorry to hear the fixings didn't arrive with the ladder, we have spoken to the suppliers regarding this and they apologised and agreed to dispatch them the same day. We can only apologise for the delay in getting the fixings to you, however, we are pleased to hear they have arrived. Please accept our sincere apologies for the inconvenience this may have caused you.

Posted 3 years ago

“Very quick delvery”

Helpful Report

Posted 3 years ago

Hi Steven, thank you for taking the time to leave us a review. We are pleased to hear you are happy with our delivery service. Thank you for 5 stars!

Posted 3 years ago

“Have not used product yet but it looks perfectly okay. It was delivered promptly.”

Helpful Report

Posted 3 years ago

Hi Sheila, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the product and that it was delivered promptly. Should you have any further access enquiries then you know where to find us!

Posted 3 years ago

“We ordered the steps that were stated as ‘In Stock’ but turn out they weren’t. I wasn’t satisfied with the response I got. It it says in stock it should mean that. Regardless of hard to get materials etc. You need to change this to make sure other people are not mislead.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave us a review. We do make every effort to maintain the availability of the items shown on our website but due to popularity, some products are not always available, as we dropship things direct it is often a case if the suppliers take large orders before we are notified. I can only apologise for the inconvenience this may have caused you. Should you wish to discuss this further please get in touch.

Posted 3 years ago

“Excellent quality double ladder for the price and exceptional delivery”

Helpful Report

Posted 3 years ago

Hi Anthony, thank you for taking the time to leave us a review. We are really glad to hear that you are happy with the quality and price of the Lyte DIY 2 Section Extension Ladder - 2 x 11 rungs. We are also pleased to hear that you are happy with the delivery times. Should you have any future enquiries then please don't hesitate to get in touch! Thank you for 5 stars!

Posted 3 years ago

“Item is good quality but very very poor customer service as had to email and call nearly 10 times to finally receive it”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us a review. We are pleased to hear that the Lyte 3 Section EN131 Professional Extension ladder is of good quality. We are very sorry to hear you are unhappy with the service provided. From the order I can see that there was a delivery delay due to the item being lost in transit, a replacement was dispatched the same day as the item was reported lost in transit. I can also see from the order that we had communications both via email and telephone with regards to the order and notification of its status. I will pass this information back to our team which will help us improve. Apologies again. Thank you for your feedback.

Posted 3 years ago

“Excellent service with helpful advice.”

Helpful Report

Posted 3 years ago

Hello Kenneth, thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service and that you found our advice helpful. Should you have any further enquiries then please don't hesitate to get in touch! Thank you for 5 stars!

Posted 3 years ago

“Pleasure doing business with you!”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us a review. Thank you for 5 stars. Although the pleasure is all ours! Please let us know if we can help with anything further, we are happy to help!

Posted 3 years ago

“Impressed by how sturdy and light the ladder is. Easy to connect the safety rails. Thank you.”

Helpful Report

Posted 3 years ago

Hi David, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the Youngman Professional Platform 12 tread. Should you have any further access enquiries then please don't hesitate to get in touch!

Posted 3 years ago

“It was good but didn’t get my items when said”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the product. We are sorry to hear that the delivery took a little longer than expected, these products are on a 5-7 day lead time. Please accept our sincere apologies for the delay. Should you require any more information please don't hesitate to get in touch!

Posted 3 years ago

“Product very good ,quick delivery”

Helpful Report

Posted 3 years ago

Hello, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the MiTower 2 man Scaffold. We are also glad to hear that the delivery was quick. Should you have any future access enquiries, you know where to find us! Thank you again.

Posted 3 years ago

“Service was very quick. The ladder was as written on the website and feels far more safe and substantial than the one I fell off! Only comment is that a couple of extra nuts would have been helpful as when I attached the handrails. one of the nuts had no thread. Fortunately my son came to the rescue. Overall very satisfied.”

Helpful Report

Posted 3 years ago

Hi Ruth, firstly, thank you for taking the time to leave us a review. We are pleased to hear that you are satisfied with our service and that it was quick. We are sorry to hear that one of the nuts had no thread, we will pass your comments on to the supplier. Apologies about this. Thank you for the 5-star review, should you have any further access enquiries then please don't hesitate to get in touch with us.

Posted 3 years ago

“Excellent service and an excellent product. Score of 5”

Helpful Report

Posted 3 years ago

Hello Leonard, Thank you for taking the time to leave us a review, we are really pleased to hear you are happy with the service provided and that the product was satisfactory. Thank you for our 5-star score! Should you have any future access enquries then please do bear us in mind.

Posted 3 years ago

“I ordered a hard to find item from Ladderstore. It arrived damaged but a quick phonecall had a replacement sent out very quickly. Great customer service. Very happy. Thanks.”

Helpful Report

Posted 3 years ago

Good Afternoon James, thank you for taking the time to leave us a review. We are sorry to hear your original order arrived damaged but that it was rectified quickly. We are pleased you are happy with our customer service. Thank you for 5 stars! Should you require anything else then please don't hesitate to contact us!

Posted 3 years ago

“Prompt delivery”

Helpful Report

Posted 3 years ago

Hi Peter, thank you for taking the time to leave us a review, we are really pleased to hear you are happy with the delivery, thank you for 5 stars! If you have any further enquiries please don't hesitate to get in touch!

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,149 reviews