Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,218 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 18th February 2026

Gary Hill

Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

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“Easy to navigate site. Had to chase up for delivery following payment which I felt shouldn’t have been needed. Felt excuses rather than honesty were used to try to cover the mistake. Would’ve appreciated honesty as I accept mistakes happen. Product is fine, does what it says on the box. Didn’t require the extension part but the joiner had unwrapped prior to realising this therefore was unable to return.”

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Posted 3 years ago

“A no hassle purchase very happy”

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Posted 3 years ago

Good Afternoon Kevin, thank you for your feedback on Ladderstore, we are pleased to hear your experience with us was no hassle and that you are happy. Many thanks.

Posted 3 years ago

“I have had this ladder now for a year and I have to say it has been so Useful. I use both inside and outside for decorating repairs et cetera I find it extremely safe and it is easy to manoeuvre. It means I can be a bit more independent as an OAP.”

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Posted 3 years ago

“The whole experience was painless and easy. Soon found what I wanted, quick to order and quick delivery.”

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Posted 3 years ago

Good Morning Kevin, thank you for leaving us a review. We are pleased to hear that your experience with Ladderstore was easy and that you found what you required, ordered it easily and quickly and that the delivery was also quick. Should you have any future access enquiries please don't hesitate to get in touch. Thank you again!

Posted 3 years ago

“Great service and product. Ladder arrived promptly, as scheduled.”

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Posted 3 years ago

Good Morning Stephen, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service and the product and that the ladder arrived promptly. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Simple ordering, fast delivery, good product arrived undamaged, no hassle exactly what you expect from an online store.”

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Posted 3 years ago

Good Morning Darren, thank you for taking the time to leave us a review. We are really happy to hear the experience with Ladderstore was simple, fast and no hassle. Should you have any future enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Excellent product and delivery time!”

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Posted 3 years ago

Good Morning John, Many thanks for taking the time to leave us a review. We are pleased to hear you are happy with the product and the delivery turnaround. Should you have any future enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Disappointed”

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Posted 3 years ago

Good Afternoon, thank you for taking the time to leave a review. Unfortunately, I cannot see any notes on the system with regards to this order. One of our team will be in touch with regards to the order and to see if there is anything we can do to help!

Posted 3 years ago

“Excellent service, excellent prices.”

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Posted 3 years ago

Hi Michael, thank you for taking the time to leave us a review, we are really pleased to hear you were happy with our service and prices and that you felt they were excellent. Should you require anything else please don't hesitate to get in touch!

Posted 3 years ago

“Definitely going to order from them in the future. Good service on a competitive price”

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Posted 3 years ago

Hi, thank you for taking the time to leave us a review, we are really pleased to hear you felt we had good service and our prices were competitive. Should we require anything else please don't hesitate to get in touch.

Posted 3 years ago

“The staff at Ladderstore were very helpful and friendly. They updated me regularly on my order. Great service and woud highly recommend them.”

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Posted 3 years ago

Good Afternoon Susie, thank you for taking the time to leave us a review. We are really pleased to hear you found our team helpful and friendly and that they kept you in the loop with regards to your order. We are pleased you are happy with the service and thank you for your recommendation. Should you require anything else please don't hesitate to get in touch.

Posted 3 years ago

“Spot on Thanks, It was what I wanted and delivered promptly.”

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Posted 3 years ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear that the product is what you wanted and that it was delivered promptly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 3 years ago

“Great choice of products, website very informative and easy to navigate. Fast delivery. Highly recommend.”

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Posted 3 years ago

Good Afternoon, thank you for taking the time to leave us some feedback. We are pleased to hear that you felt we have a great choice of products and that the website was informative & easy to navigate. We are also glad to hear you felt our delivery was fast. Should you have any future enquiries please don't hesitate to get in touch. Thank you for your recommendation.

Posted 3 years ago

“Decent ladder quick delivery thanks”

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Posted 3 years ago

Hi Ajmal, thank you for taking the time to leave us a review. We are pleased to hear you felt the ladder was decent and that the delivery was quick. Should you have any future enquiries please don't hesitate to get in touch.

Posted 3 years ago

“I rate Ladderstore 5 out of 5 for their sale of loft door catch and pole. Many thanks Robert Terry Hobson”

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Posted 3 years ago

Hi there Terry, thank you for taking the time to leave us a review. Firstly thank you for your order, we are pleased to hear that the sale went smoothly and that you received the Loft door, catch and pole. Should you have any further enquiries please don't hesitate to get in touch.

Posted 3 years ago

“I usually deal with Jacky Hopps. Jacky is always friendly and helpful. The service I receive is always prompt and accurate. Deliveries are either on time or sooner than expected.”

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Posted 3 years ago

Good Morning, Thank you for taking the time to leave a review, we are pleased to hear that the service you receive is prompt and accurate and that the deliveries take place on time or before expected. We are pleased to hear you are happy with the service and I will pass this lovely review on to Jacky and the team. Thank you for taking the time to leave us a review.

Posted 3 years ago

“Very helpful staff and website easy to use. Items bought seemed very expensive but maybe that’s not their fault.”

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Posted 3 years ago

Good Morning Derek, thank you so much for your review. We are pleased to hear the website was easy to use and that our customer service team were helpful. I can see that you ordered the Ladder Section Hinge for the Midmade LEX / LUX loft ladders, I am sorry to hear you felt they were expensive. Unfortunately, since Midmade closed their UK branch a few years ago we have to import these spares from Sweden, which is why they are a lot more expensive than UK-made loft ladder spares, thank you for your feedback I will also pass this on to management. If you require anything else, please do not hesitate to get in touch with us! Many thanks.

Posted 3 years ago

“Good product, great value for money.”

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Posted 3 years ago

Good Afternoon Shaun, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product and that you felt it was great value for money. Should you require anything else please do let us know.

Posted 3 years ago

“perfect service, thanks”

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Posted 3 years ago

Good Afternoon, many thanks for taking the time to leave us a review. We are pleased to hear you were happy with the service. Should you require anything else please do let us know.

Posted 3 years ago

“The Ladderstore team are extremely helpful and proactive. Quality and sturdy products give you great confident working at height at a really competitive price. I’ve tried a number of alternatives but they’re now my sole provider for all of my ladders. Paul Director”

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Posted 3 years ago

Good Afternoon Paul, thank you for taking the time to leave us a review. We are pleased to hear you think our team are helpful & proactive I will pass this on to our customer services! We are also glad to hear you feel our products are quality products and that we are now your sole provider for ladders. Should you have any future enquiries please do not hesitate to contact us! Thank you!

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,218 reviews