Ladderstore Reviews

Name: Ladderstore
Address: 130 Aztec West,, Park Avenue, Almondsbury, Almondsbury, Bristol
Rating: 4.52

4.5 Rating 1,227 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01746 866309

Email:

Customerservices@ladderstore.com

Location:

130 Aztec West,, Park Avenue, Almondsbury,
Almondsbury
Bristol
BS32 4UB

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Ladderstore 5 star review on 18th February 2026

Gary Hill

Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

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“excellent product and price,thank you.”

Helpful Report

Posted 8 months ago

Good Morning David, Thank you for your excellent review! We're so glad to hear that you found our product and pricing to your satisfaction. Your support means a lot to us, and we’re here to help should you need anything in the future.

Posted 8 months ago

“Ordered some spare parts for the ladder and unfortunately they didn’t have them in stock, I was emailed every 2-3 days giving me a lead time and they arrived when they should have done, a fantastic company to deal with.”

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Posted 8 months ago

Good Morning Colin, Thank you so much for your wonderful review! We truly appreciate your patience as we worked to fulfill your order, and we're thrilled to hear that everything arrived on time. It's always our goal to provide excellent service, and your feedback means a lot to us. If you need anything else in the future, just let us know!

Posted 8 months ago

“Extremely quick service”

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Posted 8 months ago

Good Morning , Thank you so much for your amazing review! We're so glad to hear that you experienced our quick service, as we strive to make every order as smooth and efficient as possible. If you need any further assistance or have questions in the future, we're here to help!

Posted 8 months ago

“Great online store, we have used them for years for all our ladder requirements, any issues are dealt with very quickly.”

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Posted 8 months ago

Good Morning , Thank you for your fantastic review! We’re thrilled to hear that you’ve been happy with our service over the years and that we’ve been able to handle any issues quickly. Your continued support means the world to us! If there's anything else you need, don't hesitate to reach out.

Posted 8 months ago

“We looked all over to try and find one of these catches and Ladderstore saved our day”

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Posted 9 months ago

Good Morning Peter, Thank you for your kind review! We're delighted to hear that Ladderstore was able to save the day for you in finding the catch you needed. If there's anything else you require, please don't hesitate to let us know!

Posted 9 months ago

“Good website, good price and fast delivery ie next day. Ordered - Krause Square Rung Double Section EN131 Extension Ladder - 2x8 Rung, lightweight and just what I wanted. Should have got these years ago.”

Helpful Report

Posted 9 months ago

Good Morning Martin, Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our website, pricing, and speedy delivery. It sounds like you've found the perfect ladder for your needs! If you have any questions or need further assistance in the future, don’t hesitate to get in touch.

Posted 9 months ago

“I needed to order a Ladder Strap for a ladder previously purchased from Ladderstore. What an absolute nightmare it has been, firstly to identify what was required, I had to go backwards and forwards with information, sometimes even providing it twice! The part was finally identified after quite a few weeks, so I placed my order only to be told delivery could take up to 14 weeks. Absolute joke, hopefully I don't ever need to use them again.”

Helpful Report

Posted 9 months ago

Good Afternoon Liz, We’re sorry to hear that your experience wasn’t as smooth as expected. As your order was for a non-standard spare part, our team needed to confirm several details to ensure we identified the correct item for your specific ladder. We understand this took some time and appreciate your patience during that process. The longer delivery time quoted reflects the lead time provided by the manufacturer, as this part isn’t a regular stock item. Our team always aims to be transparent about supplier timeframes and keep customers informed along the way. We pride ourselves on supplying spare parts that many of our competitors do not, and we appreciate your understanding regarding the time required to source specialist components. Thank you for your order and apologies again

Posted 9 months ago

“It was what I ordered and did does the job Very pleased”

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Posted 9 months ago

Good Afternoon Pauline, Thank you for your lovely review! We're so pleased to hear that everything met your expectations and that you're satisfied with your purchase. Should you need anything else, feel free to reach out anytime.

Posted 9 months ago

“The only place I could find a spare sliders for my ladder, which saved me a lot. Quick delivery, too.”

Helpful Report

Posted 10 months ago

Good Morning Gleb, Thank you for your wonderful review! We're glad you were able to find the spare sliders you needed and that our delivery was quick. Your satisfaction is our top priority, and we appreciate your support! If there's anything else we can assist you with, please just let us know.

Posted 9 months ago

“Placed order 4th Sept, it’s now 19th Sept, still not received my order, not received response to email or voice mail, managed to speak to someone today who said orders team have finished for the day (13.00) I’ll get a call Monday , would never recommend you or buy from you again.”

Helpful Report

Posted 10 months ago

Hi Keith, We're genuinely sorry to hear about your experience with us and that you hadn't received the order in a timely manner. I can see that my colleague resolved this for you back in September and she had called you back on the Monday following the Friday closure. I can see this was resolved by sending out a replacement on a next day service as it looks like it had been lost in transit, we do ask that on this product you allow 5-7 working days for delivery as they are not sent on a tracked service but in this instance it was above the time frame which is why we sent the replacement out. We understand your frustration completely and are actively working to improve our communication. Please accept our sincere apologies and thank you for your patience during this time whilst we resolved this for you.

Posted 9 months ago

“Great price & service thanks”

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Posted 10 months ago

Good Morning Richard, Thank you for your fantastic review! We're delighted to hear that you found our prices and service to your satisfaction. Your support means so much to us! If you need anything in the future, don’t hesitate to reach out.

Posted 10 months ago

“Excellent customer service, I contacted Ladderstore for a replacement stay bolt for my Lyte ladders. Erin managed to contact the manufacturer and identified the parts I needed. I will most certainly recommend Ladderstore especially for their after-sales support.”

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Posted 10 months ago

Good Morning Wayne, Thank you for your exceptional review! We're thrilled to hear that Erin was able to assist you in finding the right replacement parts and that you were satisfied with our after-sales support. Recommendations like yours mean the world to us. We're here to help anytime you need!

Posted 10 months ago

“Website was easy to navigate and we found the right ladder very quickly. Order process was simple and delivery was as expected within 72 hours. Great service”

Helpful Report

Posted 10 months ago

Good Morning Tracey, Thank you for your fantastic review! We're so pleased to hear that you found our website easy to navigate and that your ordering experience was seamless. It’s wonderful to know that your delivery was timely and met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future!

Posted 10 months ago

“Excellent customer service with proactive helpful staff who resolved my purchase error simply and quickly. Very rapid delivery and excellent product that exceeded our expectations. Thank you.”

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Posted 10 months ago

Good Morning Jane, Thank you for your wonderful review! We're so glad to hear that our team was able to assist you promptly and that you were pleased with both the delivery and the product. Should you have any future requirements please don't hesitate to let me know.

Posted 10 months ago

“Excellent service once again, I've shopped only a few times at Ladderstore, yet on each occasion its made easy to choose & order what you want, the quality is always top drawer in my experience.”

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Posted 10 months ago

Good Morning , Thank you so much for your excellent review! We're delighted to hear that your experiences with Ladderstore have been consistently easy and enjoyable. It’s great to know that our quality has impressed you on each occasion. We truly appreciate your support and look forward to serving you again in the future!

Posted 10 months ago

“Have used Ladderstore many moons ago and still pleased with their service today. Web site was functional, delivery was swift without delay. Would recommend!”

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Posted 10 months ago

Good Afternoon Barry, Thank you for your fantastic review! We're thrilled to hear that you’ve had a great experience with our service, both now and in the past. It’s wonderful to know that our website and swift delivery met your expectations. Your recommendation means a lot to us! If you ever need any assistance, don’t hesitate to get in touch.

Posted 10 months ago

“Very good service and communication. Product was delivered when they said and was a very good price”

Helpful Report

Posted 10 months ago

Good Afternoon Andrew, Thank you for your fantastic review! We're thrilled to hear that you were pleased with our service and communication. It’s great to know that your order was delivered as promised and at a great price. Your feedback is very much appreciated! If you need anything in the future, just let us know.

Posted 10 months ago

“great product great service”

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Posted 11 months ago

Good Morning Duncan, Thank you for your wonderful review! We're delighted to hear that you had a great experience with both our product and service. Your satisfaction is our top priority, and we truly appreciate your kind words! If you need anything else, feel free to reach out. Best wishes, Team Ladderstore

Posted 10 months ago

“Poor communication, I had a problem with the delivery and Ladderstore effectively passed the problem to me and delivery company, also the order had 1 bolt,nut and washer missing which they said they would source, still waiting.”

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Posted 11 months ago

“Stabilisation bar on ladders was 1200mm not 1100mm as advertised. I specifically order the ladders based on the size of the stabilisation bar owing to the limited operational space available.”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for your feedback. We’re very sorry to hear that the stabilisation bar supplied did not match the size advertised and that this only came to our attention through your review. We understand how important accurate product information is, especially when space is limited, and we sincerely apologise for the inconvenience caused. We are currently reviewing the product details to ensure this doesn’t happen again and would be happy to discuss a suitable resolution with you directly. Please feel free to contact our customer service team so we can put this right for you.

Posted 9 months ago

Ladderstore is rated 4.5 based on 1,227 reviews