Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,111 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

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Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Still waiting for delivery 6 weeks after placing order”

Helpful Report

Posted 2 months ago

Hi Keith, Thank you for your feedback. We're really sorry to hear that you have had a delay in receiving your order, I can see the order was placed and on the 09/01 we advised it was unfortunately out of stock until week commencing 20/01. Looking at the order I can see there were a further delay due to stock being delayed into the warehouse and the package was then dispatched on 31/01. I have checked the tracking and I can see this was attempted on 03/02, 08/02 & 10/02 but the delivery were unsuccessful. I can see we have since been in contact with regards to reorganising the delivery through the couriers. We understand how disappointing this must be, and we sincerely apologise for the delay and any inconvenience this may have caused you. Your experience is important to us, and we’re committed to improving our service. Thank you for your patience during this time.

Posted 2 months ago

“Very efficient service. Ladders I purchased arrived promptly and were exactly what I wanted at a very competitive price.”

Helpful Report

Posted 2 months ago

Good Afternoon Neil, thank you for your wonderful review! We're delighted to hear that your ladders arrived promptly and met your expectations perfectly. We strive to provide competitive pricing along with efficient service. If there's anything else you need in the future, please don't hesitate to contact us.

Posted 2 months ago

“Shocking three out of three ladders damaged, waiting for a fourth”

Helpful Report

Posted 2 months ago

Hi Raymond, Thank you for your feedback, though we're truly sorry to hear about the issues you've faced with the ladders. We understand how frustrating it must be to receive damaged items, and we apologise for the inconvenience this has caused. Rest assured, we take this matter seriously and are looking into it to prevent it from happening in the future. I can see from the notes that three of the previous ladders have been damaged in transit and a replacement is out for delivery today. Apologies for the issues you have had with the order and any inconvenience this may have caused.

Posted 2 months ago

“We ordered the AL02 for our house and I fitted it on Saturday there, the design is great and ease of use as well as the hand rail for added safety. All in all a great experience and product, the ordering and delivery were great too, would highly recommend.”

Helpful Report

Posted 2 months ago

Good Afternoon Greg, thank you for your fantastic review! We’re so pleased to hear that you love the design and ease of use of the product, along with the safety features it offers. Your feedback on the ordering and delivery process means a lot to us. We truly appreciate your recommendation, if you require anything else in the future please don't hesitate to get in touch.

Posted 2 months ago

“Excellent service, prompt.”

Helpful Report

Posted 2 months ago

Good Afternoon Gavin, thank you for your excellent review! We’re delighted to hear that you experienced prompt service. Your satisfaction means a lot to us, and we appreciate your kind words. If there's anything else we can help you with, please feel free to contact us!

Posted 2 months ago

“Great product!”

Helpful Report

Posted 2 months ago

Good Afternoon Anthony, thank you for your review! We're thrilled to know you think our product is great. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your feedback. If you ever have any questions or need assistance, please don't hesitate to contact us.

Posted 2 months ago

“The team were knowledable and helpful and the order was delivered next day as required”

Helpful Report

Posted 2 months ago

Good Morning Hugh, thank you for your wonderful review! We're thrilled to hear that you found our team knowledgeable and helpful, and that we were able to meet your delivery needs. Your satisfaction is our top priority, and we truly appreciate your feedback. If you need any assistance in the future, please don’t hesitate to contact us.

Posted 2 months ago

“Box contained a aluminium bar only and NOT the article required. Box was torn and contained an item which had been returned by another customer. Been told my item will be sent in early February. No personal contact to explain or discuss though I had sent phone details.”

Helpful Report

Posted 2 months ago

Hi Dennis, Thank you for your review. We truly apologize for the inconvenience you experienced with your order. We apologise that you received the incomplete item and tear in the packaging. I can see my colleague had dealt with your enquiry and had advised that there had been a misspick, I can also see from the notes my colleague had advised that there was a stock discrepancy and this was due early February. Looking at the tracking I can see it has been signed for today. I understand how frustrating this can be, especially without personal communication, so I apologise no further updates were provided after being told early February. We strive to improve our service, and your feedback is invaluable. Please rest assured that we are looking into this matter to ensure it doesn’t happen again in the future. We appreciate your patience and understanding.

Posted 2 months ago

“Product is good service was good etc until ladders didnt arrive. Chased LAdderstore and eventually found out that they had been delivered to a neighbouring business and neither the logistics company or Ladderstore bohered to tell me or when i contacted them I eventually got a reply.”

Helpful Report

Posted 2 months ago

Good Morning Ian, thank you for your review! We're glad to hear that you were satisfied with the product and service, but we sincerely apologise for the confusion with the delivery. From the contact I can see we were made aware it had not arrived by yourself and when we chased with logistics we were provided with the POD and information that it was at a neighboring property. The tracking link should have been sent prior to this so you could check the progress, so I apologies if this had not been received. We understand its frustrating when things don’t go as planned, however we will address this with our logistics partner to prevent it from happening in the future. If you need any further assistance, please feel free to reach out to us.

Posted 2 months ago

“Log hatch catch arrived on time. Fitting to a different make of loft hatch was a bit fiddly!”

Helpful Report

Posted 2 months ago

Dear David, Thank you for your fantastic review! We're glad to hear that your loft hatch catch arrived on time. We are glad to hear that this fit your existing ladder and that it was suitable despite being fiddly. If you have any questions or need assistance, feel free to contact us!

Posted 2 months ago

“Quick delivery and excellent product”

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Posted 3 months ago

Good Morning Rob, Thank you for your fantastic review! We're pleased to hear that your order was delivered quickly and that you're happy with the product. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don't hesitate to contact us!

Posted 2 months ago

“Excellent steps, solid, easy to both carry and store in a small gap. Expensive but worth the money”

Helpful Report

Posted 3 months ago

Dear Neil, Thank you for your wonderful review! We're delighted that you find our steps excellent, solid, and easy to carry and store. We believe quality is important, and we're glad you feel it's worth the investment. If you have any further questions or need assistance please don't hesitate to contact us.

Posted 3 months ago

“The purchased items were delivered on time and in excellent condition.”

Helpful Report

Posted 3 months ago

Dear John, Thank you for your excellent review! We're thrilled to hear that your items arrived on time and in great condition. Your satisfaction is our top priority, and we appreciate your kind words. If you have any questions or need assistance in the future please don't hesitate to contact us!

Posted 3 months ago

“Great service and kept informed of the order progress throughout. Very quick delivery which was included in the price making my replacement step ladder feet even better value. The feet were super quality and fitted directly restoring the safety of the ladder. I'd highly recommend using ladderstore to anyone with a requirement for quality & service. Many Thanks.. Shaun..”

Helpful Report

Posted 3 months ago

Dear Shaun, Thank you for your amazing review! We’re thrilled to hear you had a positive experience with our service and that the delivery met your expectations. It’s great to know the step ladder feet restored the safety of your ladder. Your recommendation means a lot to us! If you need any assistance in the future, please don't hesitate to contact us!

Posted 3 months ago

“Quick and easy. Had damage via delivery but quickly resolved, and replacement ladder was a more expense one but they honoured the same price as had no stock left of original one. No hassle + great service = happy customer!”

Helpful Report

Posted 3 months ago

Dear Steven, Thank you for your fantastic review! We're so pleased to hear that we were able to resolve the delivery issue quickly and that you were happy with the replacement ladder. Providing hassle-free service is what we strive for, and it’s great to know we met your expectations. If you need anything further, please don’t hesitate to contact us!

Posted 3 months ago

“Item received reasonably soon after placement of the order. Item is fine - ie fit for purpose.”

Helpful Report

Posted 3 months ago

Dear Stephen, Thank you for your review! We’re glad to hear that your item arrived reasonably soon and is fitting for your needs. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to contact us!

Posted 3 months ago

“Ordering from Ladderstore was quick and straight forward, fantastic service thank you!”

Helpful Report

Posted 3 months ago

Dear Maddie, Thank you for your fantastic review! We're so pleased to hear that your ordering experience with Ladderstore was quick and straightforward. We strive to provide excellent service, and your feedback is appreciated. If you have any questions or need assistance in the future, please don't hesitate to contact us!

Posted 3 months ago

“Great to find the spare parts for a 30 year old Youngman loft ladder. Many thanks”

Helpful Report

Posted 3 months ago

Dear David, Thank you for your fantastic review! We're so pleased to hear that you found the spare parts for your 30-year-old Youngman loft ladder. If you need any further assistance or have questions in the future, please don't hesitate to contact us!

Posted 3 months ago

“Very happy with the sevice from Ladderstore.”

Helpful Report

Posted 3 months ago

Dear Christopher, Thank you for your fantastic review! We're delighted to hear that you were very happy with the service from Ladderstore. Your satisfaction is our priority, and we appreciate your support. If you need anything further please don't hesitate to contact us.

Posted 3 months ago

“The website is easy to use and delivery was quick and efficient. Very pleased with the service and the market-leading price of the ladder I bought. Would recommend. Thanks for the great service!”

Helpful Report

Posted 4 months ago

Dear Paul, Thank you for your fantastic review! We're so pleased to hear that you found our website user-friendly and that your delivery experience was quick and efficient. Your recommendation means a lot to us! If you need anything else, just let us know.

Posted 3 months ago

Ladderstore is rated 4.5 based on 1,111 reviews