Ladderstore Reviews

Name: Ladderstore
Address: 130 Aztec West,, Park Avenue, Almondsbury, Almondsbury, Bristol
Rating: 4.52

4.5 Rating 1,240 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01746 866309

Email:

Customerservices@ladderstore.com

Location:

130 Aztec West,, Park Avenue, Almondsbury,
Almondsbury
Bristol
BS32 4UB

Write Your review

Tell us how Ladderstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ladderstore 5 star review on 18th February 2026

Gary Hill

Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying from Ladderstore is a step in th right direction”

Helpful Report

Posted 9 months ago

Hi Ian Thanks for the great review, we love it when customers love ladder puns as much as we do!

Posted 9 months ago

“Ordered an adjustable stand-off for a ladder. Despite the wrong item being delivered twice I am giving a 5* review due to the high level of service provided by Megan in Customer Service who responded promplty and expedited replacement shipments. In business things do not always go to plan, how issues are dealt with say a lot about a company.”

Helpful Report

Posted 9 months ago

Hi Paul, Thanks for the fantastic 5/5! Apologies you received the incorrect item, however thank you for your understanding, we’re glad Megan in Customer Service could respond promptly and expedite the replacements, and that you’re happy with how we handled the situation. If you need anything else, please just let us know, we'd be happy to help!

Posted 9 months ago

“Order of loft protection frame delivered promptly. Very easy to fit and very pleased with the product. Makes it much safer when up the attic.”

Helpful Report

Posted 9 months ago

Good Afternoon, Thanks for the fantastic 5/5! We’re glad the loft protection frame arrived promptly, was easy to fit, and that you’re pleased with the product. If you need anything else, please just let us know.

Posted 9 months ago

“Excellent service, and quick delivery.”

Helpful Report

Posted 9 months ago

Hi Daniel, Thanks for the fantastic 5/5! We’re glad you found the service excellent and the delivery quick. If you need anything else, please just let us know.

Posted 9 months ago

“Delivery time ok, assembly and installation straight forward a lot better then the three piece it replaced. a fairly priced many thanks”

Helpful Report

Posted 9 months ago

Hi John, Thanks for the fantastic 5/5! We’re glad the delivery time and assembly were straightforward and that the replacement ladder, was a step up from the previous setup. If you need anything else, please just let us know.

Posted 9 months ago

“I only ordered spare parts which came quickly but I did have a query and spoke to a lady who was very helpful. I would definitely recommend this company.”

Helpful Report

Posted 9 months ago

Hi Lynn, Thanks for the fantastic 5/5! We’re glad the spare parts arrived quickly and that our team could help with your query. If you need anything else, please just let us know.

Posted 9 months ago

“all good yery fast service and pleased would recomend you will be satisfied”

Helpful Report

Posted 9 months ago

Hi Thomas, Thanks for the fantastic 5/5! We’re delighted you were pleased with the quick service. If you have any future enquiries, just let us know.

Posted 9 months ago

“Great service and very quick delivery no problems at all”

Helpful Report

Posted 9 months ago

Hi Robert, Thanks for the fantastic 5/5! We’re delighted you were happy with the service and quick delivery. If you have any future enquiries, just let us know.

Posted 9 months ago

“Great service, good price and quick delivery”

Helpful Report

Posted 9 months ago

Hi Mark, Thanks for the fantastic 5/5! We’re delighted you were happy with the service, price, and quick delivery. If you have any future enquiries, just let us know.

Posted 9 months ago

“While the first shipment was incorrect, the support that followed was exemplary. On discovering the issue I called the number on the invoice and the phone was answered instantly by a real person. I explained my issue and by the time I’d finished he’d worked out who I was and arranged a replacement shipment. The new (and correct) items arrived next day with no fuss at all. Their great old-school customer service was so refreshing. Well done Laddetstore!”

Helpful Report

Posted 9 months ago

Hi James, Thank you for the fantastic review! Apologies the original shipment arrived incorrectly. However we’re really glad the replacement shipment arrived promptly and that you felt our support delivered that old-school, dependable service. Should you have any future enquiries please don't hesitate to get in touch!

Posted 9 months ago

“The ladders are great. 8 step. Will fit up to loft. Handles make it safer. Quick delivery. No hassles”

Helpful Report

Posted 10 months ago

Hi Shirley, Thank you for the fantastic review! We’re glad the 8-step ladder fits up to your loft, that the handles add safety, and that delivery was quick and hassle-free. Kind regards, Team Ladderstore

Posted 9 months ago

“We are really pleased with our new Zarges telescopic ladder. The instructions were very clear, so after the quick and easy attachment of the base we were able to use it straight away.”

Helpful Report

Posted 10 months ago

Hi Deborah, Thank you for the fantastic review! We’re glad the Zarges telescopic ladder had clear instructions and that the base attachment was quick and easy, allowing you to use it straight away. Kind regards, Team Ladderstore

Posted 9 months ago

“Great service again from Ladderstore. They had exactly what I needed at a reasonable price.”

Helpful Report

Posted 10 months ago

Hi David, Thank you for the fantastic review! We’re glad we could help and that you found what you needed at a reasonable price. Kind regards, Team Ladderstore

Posted 9 months ago

“I was pleased they had a short ,strong extending ladder for medium heights.At 81 I do not intend to go higher. The stand against wall stabiliser I bought attached easily to the ladder and provides the confidence in safety that I need.”

Helpful Report

Posted 10 months ago

Good Morning Walter, Thank you for your excellent review! We’re thrilled to hear the extending ladder suits your needs and that the wall stabiliser gives you the safety confidence you require. If you need anything in the future, please don’t hesitate to get in touch.

Posted 10 months ago

“Really happy with the brackets we recieved from the Ladderstore. They work great! Thank you so much!”

Helpful Report

Posted 10 months ago

Good Morning Granville, Thank you for your excellent review! We’re thrilled to hear you’re happy with the brackets and that they’re working great. If you need anything in the future, please don’t hesitate to get in touch.

Posted 10 months ago

“Good price, quick delivery and easy to deal with.”

Helpful Report

Posted 10 months ago

Good Morning Ben, Thank you for your excellent review! We’re pleased to hear you found the price good, delivery quick and that we were easy to deal with. If you need anything in the future, please don’t hesitate to get in touch.

Posted 10 months ago

“Great set of ladders very sturdy well made and quite light in weight in fact there that good I’ve bought my son a set for Christmas so he doesn’t have to keep borrowing mine.”

Helpful Report

Posted 10 months ago

Good Morning Nick, Thank you for your excellent review! We’re thrilled to hear the ladders are sturdy and light. If you need anything in the future, please don’t hesitate to get in touch. Kind regards, Team Ladderstore

Posted 10 months ago

“Delivered day after ordering, very impressed especially as in December”

Helpful Report

Posted 10 months ago

Good Morning Gordon, Thank you for your excellent review! We’re pleased to hear your delivery was prompt, especially during December. If you need anything in the future, please don’t hesitate to get in touch.

Posted 10 months ago

“Great service. Prompt delivery at v competitive prices. Really appreciated the help and advice when trying to decide which ladder is most appropriate for the4 job. I've bought a few ladders from here in the past and have always been very happy.”

Helpful Report

Posted 10 months ago

Good Morning Robin, Thank you for your excellent review! We're pleased to hear you value our service, competitive prices, and the help in choosing the right ladder. If you need anything in the future, please don't hesitate to get in touch.

Posted 10 months ago

“Currently waiting for a credit for an item which was sent to the complete incorrect address! Keep getting emails from customer service asking for proof even though a photo has been sent to the salesperson responding to the invoice showing the wrong address on packing! The recipient sent me the image because my telephone number is plastered all over it not not sure how that works in terms of GDPR! Complete waste of time sending emails back and forth when all I'd like is my £30 Refund!”

Helpful Report

Posted 10 months ago

Good Morning Anika, thank you for your feedback. Please accept our apologies for the delivery error and the resulting communication. Regarding your privacy: We take your concerns seriously. While phone numbers are included to assist couriers, we have logged the exposure of this information for internal review to ensure our labeling process is improved. Regarding the refund: The delay was caused by internal confusion after we were informed the item had been binned at the incorrect address, as our team continued to attempt a collection for an item that was no longer available. We have now processed your £30 refund in full. Thank you for your patience while we corrected this. We apologise for the inconvenience caused, this is not the service we strive to offer.

Posted 9 months ago

Ladderstore is rated 4.5 based on 1,240 reviews