KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.83

4.8 Rating 683 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for my back door the man that came to install it was very nice & took care”

Helpful Report

“Very pleased with the service at KLG, from the initial visit to the Notts showroom to the final installation. The showroom was good with a very good display of all the products. The staff were friendly and knowledgeable. The new composite front looks lovely and the two fitters were excellent. The only negative was the long waiting time from order to installation but that reflects the popularity of this company. It was worth the wait.”

KLG Rutland 5 star review on 11th October 2021

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“Great quality French doors. Exactly as the ones being replaced but a lot better quality. Was installed efficiently and quickly. Two installers were very helpful and did a great job. Would definitely use company again.”

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“Very satisfied with the whole interaction from first going into the showroom for an estimate to final completion. We had one minor hiccough which was dealt with quickly and efficiently. Would definitely recommend them.”

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“Excellent service throughout. Ordered a patio door which was supplied and fitted on the date we were given shortly after ordering. Workmanship spot on, from the inside no redecorating needed. Friendly and efficient fitters. Would certainly recommend and use again without hesitation.”

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“Whole experience very professional from start to finish .. installed with minimum fuss .. great product”

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“Composite doors look great. Fitter was very good and left everywhere nice and tidy. Discussed with us any details that needed our opinion such as colour of sealant around door frames where more than one colours could have been applied”

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“Excellent service from start to finish. The fitter who worked on the day was excellent. Fantastic clean job and little mess. We are very pleased with the doors and would definitely recommend KLG.”

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“Excellent service couldn't have wished for better.”

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“Pleased with the end product but took time to get there. Long wait for installation but given the lock down understood that. On fitting the wrong glass was put in the door I pointed this out and another date arranged to come back. On the next day the wrong size glass was sent so couldn’t be completed. Came back again to complete. No issue with the fitters did a good job and were understanding of my frustrations. The KLG office however were less understanding and I was left feeling well that’s just the way it is. Poor customer service”

Helpful Report

Dear Mrs Weston Thank you for your review. We do apologise for any inconvenience or disappointment that you have felt, we are always concerned if our customers are unhappy with the service they receive from us. We believed that all of the outstanding issues have been resolved and are sorry if for some reason you were dissatisfied with the communication with our offices. Once again we would like to apologise for any inconvenience caused and take on board your comments regarding customer service. Thank you for your order and if you have any warranty issues please do not hesitate to contact our customer service team on 0115 9221155. Regards KLG Rutland

“Door is beautifully made and installed perfectly. Fitter was efficient and polite 5* no complaints at all”

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“We chose KLG as it is a local long standing company that manufactures and installs its own products. When visiting the showroom we were given excellent unpressured advice. The survey was carried out professionally and all questions answered. The doors were fitted earlier that expected. The fitter was polite, professional and left the area undamaged, neat & tidy. Finally, the doors are covered by a 10 year warranty which is underwritten so that even if KLG should have problems any major fault will be covered by independent financial cover. Thank you KLG for such a positive experience.”

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“Having used the company before for window replacement, I was pleased to find the same high quality service with the fitting of a front door.”

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“Very good service, the fitter was superb.”

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“Good quality doors, installer was a nice chap, the old back door had bolts that had rusted and seized into the brick but he persevered and got it out eventually, the new doors went in fine and look brilliant. We had to have a service visit after a few weeks to tweak the door and that chap was nice as well. All working very smoothly and completely happy with the service”

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“Very happy with my new back door. Great communication from the team. Door fitters did a great job fitting the door and tidied up well afterwards.”

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“I had my back door done with KLG earlier this year and was so pleased I have now had my bay and front door done. The fitters were excellent and worked really hard. The surveyor was extremely thorough and the seemingly small detail he suggested has made a huge difference to the door and window. Im going to get the rest of the house done now.”

KLG Rutland 5 star review on 20th September 2021

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“Brilliant company and windows and doors top quality will definitely be back”

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“Had KLG/Rutland come and fit 4 windows at my house, the quality of the windows is great, the two fitters (sadly I did not get their names) were very good and knowledgeable, friendly and polite. There checked and double checked the work they were doing, cleaned up after themselves. I aim to replace some other windows in the near future and will use this company again.”

Helpful Report

“When we had the money to be able to afford to replace all of our windows and front door i knew the firm i wanted to use was KLG Rutland.They were my father's preferred supplies when he was a self employed builder.I know that he liked to use the best quality product he could find and i can see why he went to KLG.The whole company is so professional from our lovely window fitter Eddie through the surveyor to the gentleman who provided the quote to the people who kept us updated with e-mails.We had no pushy salesman and no pressure to buy.The value for money is fantastic and i will be quite happy to recommend KLG Rutland to anyone who is looking for new windows and doors.”

Helpful Report

KLG Rutland is rated 4.8 based on 683 reviews