KLG Rutland Reviews

4.72 Rating 212 Reviews
94 %
of reviewers recommend KLG Rutland
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
on-time delivery
Greater than 94%
Customer Service
communication channels
Telephone, Live Chat, Email
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Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.

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First time customers to KLG and everything ran smoothly from start to finish, will definitely use you again for our next project. We are already getting the benefit from our new conservatory roof, very very pleased, thank you.
I am well satisfied with the door and the fitting, however, I am not completely happy with the salesperson. When asked about a reduction in the quote due to some minor electrical adjustments he stated that he had words with his "manager" who I was told stated that no reduction could be made due to the electrics would cost. But NO I had to arrange a company to do this work and I had to pay the bill.
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Dear Mr Cartledge

Thank you for your order, we are pleased that you are happy with your door. Unfortunately, we are not alarm engineers and as such are unable to change sensor types as advised on your survey. We do apologise for any inconvenience cased.

Regards
KLG Rutland
The sales person gave some good advice 're the door and colour. The joiner fitted the door very quickly and efficiently. Looking forward to winter with this new front door
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Overall the product was very attractive and workmanship good. Their showroom staff were supportive. Our only disappointment was that we felt that we didn't really get the exact type of door lock that we wanted and was told that it was too late to change it as the door would have to be remade. that kind of dampen our excitement with still a lovely door. Everton and Maxine
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Very professional done on time had a couple of leaks on roof quickly rectified.
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Sale staff helpful and knowledgeable. Th fitter was excellent, very friendly and did a great job, finishing the fitting to a great standard.
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The finished installation is now faultless, the door was installed quickly, but confusion about making good a gap in the plaster left the door unfinished for another 24 hours. But credit where credit is due, they remedied the error immediately. A very impressive solution to an oversight, thank you fora great job.
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Great door and service, if a little on the expensive side
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very happy with our door.and the price we paid.helpful sales person at the showrooms.would use again
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salesman said it would take 5to6weeks but it took 12weeks.But very pleased with the look of the door and the young man that fittered was very pleasent and got on with his job
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Thank for your kind review, we will pass your comments on to our colleagues.

Apologies for the additional time it took to to install your door from that which had originally been quoted.

We have had an extremely successful year and initially were unable to recruit the quality of tradesmen we required to maintain our high standards.

This lead to some delays, to ensure we compete a good standard of workmanship, but we have now dealt with these issues and are back to our normal installation times of 6-8 weeks.

Once again apologies for the delay.
Very satisfied with the product fitted with the least of fuss
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By selling us Windows at a good competative price. By agreeing to replace kichen door handle that has a chip on it
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Offer a quality product and personalable service
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Windows were fitted very well
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Very pleased with the product and the fitters. The aftercare is also excellent. I would recommend KLG to others. Everyone was friendly and courteous. The only thing that stopped from giving 5 stars was my experience with the office staff who failed on 2 separate occasions to pass on to their colleagues fairly significant arrangements made via them. This cause both me and their colleagues some inconvenience.
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Thank you for your comments, we are pleased that you are happy with the products and aftercare. We are aware of the administrative error and have changed our procedures to try and ensure this does not happen again. Once again apologies for any inconvenience caused.
Excellent service. The initial salesman that came round to give us a quote was not too pushy like some we had seen. Price was reasonable and it was a very quick turnaround from placing the order to having the windows installed. The fitter was very friendly and did an excellent job. Would highly recommend!
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We were very pleased with the standard of workmanship of both the installer and the Tyler, their attitude to ourselves as customers was also pleasing , being very helpful at all times.
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Windows and doors fitted well, happy with quality.
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Replaced existing polycarbonate conservatory roof with new glass version. From quote to completion was only 3 weeks. Installers were very pleasant and did a very satisfactory job and left no mess.
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Craftsmanship excellent. Organisation a little less so; I wonder whether with the amount of work that KLG do, it wouldn't be better to train some of their own staff as scaffolders and to keep a supply of poles, rather than relying on subcontractors? Workmen polite, efficient and tidy. Aftersales helpful when a leak appeared. Probably cured, though we haven't had a really heavy downpour since the repairer did his work.
1 Helpful Report
Pleased with the results. Although they arrived much later than originally scheduled we were updated of the delays by phone and the work was completed much more quickly than we expected.
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KLG Rutland is rated 4.72 based on 212 reviews