“The windows we have had from KLG on two separate occasions are first class and look stunning. We have had 2 different types of blinds in the glass and the first lot were brilliant but the second lot not quite as good (New supplier). KLG are very busy and it does take a while to get your product made and fitted but it is worth the wait. Highly recommended.
“Having now had KLG fitted to our last two homes on the recommendation of a friend we are very pleased with the whole experience from sale to after sale will definitely consider them next time”
“They gave clear explanations throughout and stuck to the agreed timetable. I am pleased with the work which was done and that it enhances my property.”
“I am well satisfied with the door and the fitting, however, I am not completely happy with the salesperson. When asked about a reduction in the quote due to some minor electrical adjustments he stated that he had words with his "manager" who I was told stated that no reduction could be made due to the electrics would cost. But NO I had to arrange a company to do this work and I had to pay the bill.”
Dear Mr Cartledge
Thank you for your order, we are pleased that you are happy with your door. Unfortunately, we are not alarm engineers and as such are unable to change sensor types as advised on your survey. We do apologise for any inconvenience cased.
“The sales person gave some good advice 're the door and colour. The joiner fitted the door very quickly and efficiently. Looking forward to winter with this new front door”
“Overall the product was very attractive and workmanship good. Their showroom staff were supportive. Our only disappointment was that we felt that we didn't really get the exact type of door lock that we wanted and was told that it was too late to change it as the door would have to be remade. that kind of dampen our excitement with still a lovely door. Everton and Maxine”
“The finished installation is now faultless, the door was installed quickly, but confusion about making good a gap in the plaster left the door unfinished for another 24 hours. But credit where credit is due, they remedied the error immediately. A very impressive solution to an oversight, thank you fora great job.”
“salesman said it would take 5to6weeks but it took 12weeks.But very pleased with the look of the door and the young man that fittered was very pleasent and got on with his job”
Thank for your kind review, we will pass your comments on to our colleagues.
Apologies for the additional time it took to to install your door from that which had originally been quoted.
We have had an extremely successful year and initially were unable to recruit the quality of tradesmen we required to maintain our high standards.
This lead to some delays, to ensure we compete a good standard of workmanship, but we have now dealt with these issues and are back to our normal installation times of 6-8 weeks.
“Very pleased with the product and the fitters. The aftercare is also excellent. I would recommend KLG to others. Everyone was friendly and courteous. The only thing that stopped from giving 5 stars was my experience with the office staff who failed on 2 separate occasions to pass on to their colleagues fairly significant arrangements made via them. This cause both me and their colleagues some inconvenience.”
Thank you for your comments, we are pleased that you are happy with the products and aftercare. We are aware of the administrative error and have changed our procedures to try and ensure this does not happen again. Once again apologies for any inconvenience caused.
“Excellent service. The initial salesman that came round to give us a quote was not too pushy like some we had seen. Price was reasonable and it was a very quick turnaround from placing the order to having the windows installed. The fitter was very friendly and did an excellent job. Would highly recommend!”
