KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.82

4.8 Rating 622 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 622 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WHAT A LOVELY POLITE YOUNG MAN , EXCELLENT AT HIS JOB , AND WE ARE MORE THAN PLEASED, PAT & IAN JOHNSON”

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“Overall, a very good experience. Love the door and brickwork. Problem with bricks no longer available may have been overcome at survey by making me aware of alternative choices. However, both men involved worked hard to make a good finished job.”

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“From the time that Mark, the 'Sales' guy arrived to the time that the fitter left, having installed our new front door, the experience of dealing with KLG was a good one. The price they quoted us was very competitive, there was no pressure to buy and the quality of the installed door is very, very good”

KLG Rutland 5 star review on 1st September 2021

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“Very proud of our new windows provided by a very professional company. They listened to what we wanted, advised when we were not sure and instalaled in quick time. Thank you KLG.”

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“After checking many prices on Google I decided I would use KLG RUTLAND , the prices and choices they were offering were very competitive . The 2 doors composite doors they fitted look fantastic the quality of the doors and multi lever locking system are a good quality. From ordering to fitting all went smooth and I would recommend them for quality and competitive pricing .”

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“Professional in every respect. Excellent customer service and high-quality product.”

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“Can’t argue with the quality of products that you get from KLG. They’re great. Installation team were friendly, quick and willing to ensure the customer is satisfied. Whole experience is relatively pain free unlike 20 years ago when all window companies had a terrible reputation.”

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“Had a front door fitted with a special design on the glass. Very pleased with the result. Would recommend.”

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“Friendly professional team who provided us with a quality, well fitted product.”

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“The ultimate professionals. From start to finish their quality is second to non. Always very happy with their products. I’ve had all my windows changed, had bifolds and french doors on my summerhouse. Would highly recommend, and 40+ years in the business shows”

KLG Rutland 5 star review on 25th August 2021

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“Service at the start was good, however they forgot my installation appointment, I had to call to chase them. Said they had to come back another time to which I stated that wasn't convenient as I had to take the day off work. Asked them to cancel the order as they couldn't fulfill as promised and the company threatened me with legal action. I advised that they were in breach of contract not me and I could obtain legal advise to do the same. After this they were somehow able to carry out my installation. Overall I dont think the customer service was very good and was made to feel like I was in the wrong for their error”

Helpful Report

Dear Mrs Jones Thank you for your comments, this was totally our fault and a complete oversight on our part. Our records show that we were in the midst of arranging a Saturday installation, to try and make amends, when one of our installers pulled forward on a job and was able to come that afternoon on the day you had taken off work and complete your installation. Once again we would like to apologise for any inconvenience caused and take on board your comments regarding customer service. Thank you for your order and if you have any warranty issues please do not hesitate to contact our customer service team on 0115 9221155. Regards KLG Rutland

“The work carried by your fitters was completed under exceptional weather conditions , temperatures of 30 degrees +. Both guys worked hard all day and did so in good humor, with attention to detail provided a quality installation.”

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“Rutland KLG were fantastic right from the off. We got expert advice for our front door and new french doors and were kept up to date with the order right up to the installation date. Richard the installer arrived promptly as advised and was extremely professional and very attentive to the standard of the install. I would not hesitate to recommend KLG, 5* all the way.”

KLG Rutland 5 star review on 24th August 2021

Helpful Report

“Very efficient and helpful from initial contact to completion of the job, including returning to fix a door knocker missing from the installation package within 3 days - that's good service! All the personnel involved (receptionist, sales adviser, fitters etc) were pleasant, friendly and nothing was too much trouble. Time was taken to explain fully when answering questions raised. We needed 3 new external doors and so interviewed several suppliers before choosing KLG - our first impressions were proved to be right and we will recommend them to anyone who is in need of the products and services they offer. You cannot beat a well-run family business like KLG Rutland, because they genuinely care about their customers.”

Helpful Report

“Excellent service from start to finish. Showroom well laid out, staff were very helpful with no sales pressure. Doors and fitter arrived on the due day at the expected time. Fitter was really nice and friendly and did a perfect job. Really pleased with the doors, quality, choice and price and would recommend klg.”

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“KLG Rutland fitted our Composite front door very pleased, extremely high quality and excellent fit. Would definitely recommend this company. Many Thanks Mr & Mrs King”

KLG Rutland 5 star review on 23rd August 2021

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“When we decided to replace our windows and front door i knew that the one company i wanted to use was Klg Rutland.When my father was in the building trade i know he liked to use the company for the extensions he was building.I have to say i can totally understand why he used them.Everyone who we have dealt with have been very professional from the ladies keeping us informed with e-mails to the window fitters.We had no pushy salesman and everything we asked for we have had.Will certainly recommend the company to anyone looking for replacement windows and doors.”

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“Searched the internet for good quality composite doors and finally settled for KLG RUTLAND for 2 doors. There was a good choice and the door furniture was of a good quality. They kept me updated all the way up to the fitting date. The fitter arrived on time and the the doors were fitted professionally and no mess The doors are fully guaranteed with a written warranty If I need any more doors / windows fitting KLG will be my first choice.”

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“Outstanding service and quality. The installation was on time and carried out swiftly with the minimum of mess, very professional.”

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“KLG was recommended by friends, and I can highly recommend them to anyone thinking of having new doors or any of the products offered by KLG. The doors I had are of the highest quality and I am so pleased at the improved appearance they give to my house. Thank you for a job well done”

Helpful Report

KLG Rutland is rated 4.8 based on 622 reviews