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KLG Rutland Reviews

4.8 Rating 619 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

4.8

Based on 619 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 14th February 2024

KLG Rutland 5 star review on 19th September 2023

KLG Rutland 5 star review on 3rd September 2023

KLG Rutland 5 star review on 13th June 2023

KLG Rutland 5 star review on 3rd April 2023

KLG Rutland 5 star review on 3rd April 2023

KLG Rutland 5 star review on 30th January 2023

69

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitter was pleasant and did a very good job, leaving everything clean and tidy. Very pleased with the door in fit and appearance. Only reason I didn’t give 5 stars, they said they’d come a.m. or inform us of a change of time but didn’t. Whe no one arrived I had to phone them to be told they were coming p.m. as he had been sent to another job first .”

“Sales man was great, we explained what we wanted and he was honest and helpful. Will definitely use KLG again in the future.”

“Very pleased from beginning to end...the professionism and installation was very good, plus the new door looks amazing! Thank you.”

“Always helpful . Really good to deal with. Windows look great.”

“Simply the best! KLG as always deliver. Front door replacement conservatory with solid roof and all my windows. Thank you Gary Steve Mark x”

“Buying the door was easy and straightforward, the sales lady was efficient, professional and helpful. The measurement process was excellent and the gentleman made sure that we were happy with his decisions. The result was a quality door installed by a quality fitter. There were two minor problems that were quickly and amicably resolved. Very happy customers.”

“Installation couldn't have gone better, a very professional job start to finish.”

“The workers were prompt,efficient,clean and tidy.”

“Very good workmanship very quick efficient clean and polite very good reasonable price ( what more can I say )”

“Cannot fault there workmanship they are brilliant recommend 100per cent”

“As always very impressed with the work done and how easy everything was. Will most definitely use again for future projects. Wouldn't use anyone else.”

“Exellent work.I have ordered my grey colour windows from this company. They came n done their work when they promised. No dust or no messy at all.Very polite servicemen and highly recommending to anybody. They got interest free loan system which can use for 3yrs n4yrs.Highquality windows too.”

“From start to finish fantastic doors the Kitchen exterior door has a internal blind so from clear glass to partial to fully closed brilliant and the front door has leaded glass which is so good with both doors having an external green colour which is fantastic”

KLG Rutland 5 star review on 17th October 2021

KLG Rutland 5 star review on 17th October 2021

“The customer service provided to us by KLG was very poor; we placed our order in April and was given a 3 month lead time. KLG were then extremely slow to send out a surveyor, a builder etc and when we chased anything up, the service provided was appalling, as though we were inconveniencing them. After 6 months of constant delays and us constantly calling for non-existent updates, we had our French doors fitted. The fitters were professional, courteous and polite. A job well done by them, totally let down and appalled by the sales team.”

Thank you for your comments. Here at KLG Rutland we pride ourselves on being clear and honest. Your order was placed in the last week of May and completed in the first week of October 2021. We apologise that this lead time of 4 months and two weeks differed from the 3 months approximation that was given to you at the start of the contract. During these unprecedented times we will only book in a secure fitting date once all the products have been manufactured and sourced, there are industry wide shortages in construction and during the pandemic we have tried to not let people down even if sometimes things are out of our hands. Your job was not straight forward and following a structural survey we had to re book further inspections for the concrete surrounds to ensure the installation could be undertaken in compliance with health and safety and building regulations. When these were complete your products were placed into manufacture. We apologise if this wasn’t made clear when you contacted the office for updates and for any subsequent delays this caused Thank you for your order and if you have any warranty issues please do not hesitate to contact our customer service team on 0115 9221155. Kind Regards KLG Rutland

“Excellent, from start to finish”

“We had a front door replaced. They came when expected, and the work was a very good standard. Clean and tidy.”

“Thank you for my back door the man that came to install it was very nice & took care”

“Very pleased with the service at KLG, from the initial visit to the Notts showroom to the final installation. The showroom was good with a very good display of all the products. The staff were friendly and knowledgeable. The new composite front looks lovely and the two fitters were excellent. The only negative was the long waiting time from order to installation but that reflects the popularity of this company. It was worth the wait.”

KLG Rutland 5 star review on 11th October 2021

“Great quality French doors. Exactly as the ones being replaced but a lot better quality. Was installed efficiently and quickly. Two installers were very helpful and did a great job. Would definitely use company again.”

“Very satisfied with the whole interaction from first going into the showroom for an estimate to final completion. We had one minor hiccough which was dealt with quickly and efficiently. Would definitely recommend them.”

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KLG Rutland is rated 4.8 based on 619 reviews