KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.82

4.8 Rating 619 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 619 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 14th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the order took a while to sort out due to the size and shape of the glass panels for our new conservatory roof, once done the fitters did a great job.”

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“Very efficient on the day fitting new patio doors, which look fantastic - good communication before installation as well - would recommend”

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“Very happy with the windows and doors, and the overall service was excellent. It is always daunting having strangers working in your home, especially when they are ripping the windows out in a snowstorm, but the fitters simply could not have been better, friendlier or more helpful, a solid 11 out of 10.”

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“The doors are great and installation was fine. The process took much longer than I expected, I enquired in May and it wasn't all done until December. The door was originally fitted in September, the installers said they had forgotten to put my house number on the top box window so they would put a blank one in temporarily and come back and fit the new window when it was made. I had to call to chase this and got another date booked in, I then got a call the day before they were due to fit it to say they had made the window but it had been smashed so they needed to make another and it was then pushed back further - the lady who phoned me laughed about this but I was actually really annoyed about it and didn't find it funny, she wasn't apologetic about it or seem to understand how long I'd been waiting. The communication was very poor throughout and I had to call and chase things up at every point, when I did ring it was as if I was inconveniencing them and they just wanted to get me off the phone. The last time I called to chase the new window after it had been smashed I wanted to explain how long I'd been waiting and that I wasn't happy with the service but I didn't get a chance as she just wanted to get off the phone. I wasn't sent a feedback form or anything so putting this here.”

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“Amazing customer service. Prompt, efficient and totally understanding in my elderly mothers circumstances! A beautiful product too - very impressed”

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“Whilst I was a little daunted once I'd made the decision to have all the windows and doors replaced KLG made the whole experience seamless. From Marc, who was extremely patient and helpful whilst I was asking questions and choosing which product to the installation by Eddie and Aaron. Great guys who managed to installed 2 lintels, 11 windows and 2 doors in just over 2 days and during storm Eunice. Never known guys to work so hard. Quality of doors, windows and installation great and they were extreamley tidy and respectful. Would definitely recommend this company.”

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“Very professional, from the initial sales visit, through the survey stage to the fitting. An experienced team who seem to have the customer at the centre of what they do.”

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“Excellent quality and excellent service, no problems at all and would recommend klg”

KLG Rutland 5 star review on 15th March 2022

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“After a few problems, all was sorted and now ok. The people in your office were very helpful, Thank you.”

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“Brilliant customer service from visiting the showroom, the sales lady who came to our house, no pressure and the fitter was great. Very thorough and good communication. A really good job made on trying to match our 1950s brick. Looks great. Definitely recommend”

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“We had a composite door fitted on our childrens day nursery which we are very pleased with, it was fitted without any disruption or mess, we also had extra locking security added which KLG were very helpful with and all work was carried out very professionally. I would highly recommend KLG”

Helpful Report

“We found the whole experience great. From the first visit to the showroom where we were able to look at the different doors available & discuss options, to the sales lady Niki visiting our home to give us a quote. She answered all our queries and was very helpful both in the showroom & at our home. She made us aware of an offer on front & back doors, which we thought excellent value. When the surveyor came he confirmed all the measurements & details & was also very helpful. The fitter who came to fit the doors & window was on time, friendly, efficient & left everywhere very clean & tidy. The quality & appearance of the KLG products is definitely 5 star & we wouldn’t hesitate to recommend them.”

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“Very thorough professional friendly and good price”

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“Very experienced fitter who completed the work to a high standard. The only snag was the keys provided are a fairly poor fit for our new door.”

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Thank you for your review, we are please you are happy with the work completed. Someone from customer service will be in touch regarding the keys. Best Regards KLG Rutland.

“Professional service from quote to fitting. I would highly recommend this company.”

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“Excellent work done in response to a warranty claim, for which there was no hassle.”

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“Great process from start to finish. From the initial sales visit to the surveyor and the group of installers. All very professional, courteous and efficient. Would definitely use them again when we get the downstairs windows changed.”

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“Excellent service from start to finish. From the initial quote visit to installing the windows and doors, we have been very happy with the quality of customer care and work from KLG Rutland.”

KLG Rutland 5 star review on 14th March 2022

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“very good service from the first contact with Charlotte Stewart, no pressure, allowed to wander around the showroom again no pressure to purchase anything we did not want but were given good advice when we asked for it When the fitter came he was on time did a brillient job, very tidy no damage to any decoration nice polite manner The house now looks amazing so now returned to have new doors fitted front and back”

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“We recently bought 2 doors and 2 windows from KLG. Steve arrived early and worked non-stop throughout the day. He was an excellent fitter who took great care with the work. Everything was left clean and tidy. The doors and windows look really good; we are really pleased with them. Mr and Mrs Stewart”

Helpful Report

KLG Rutland is rated 4.8 based on 619 reviews