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KLG Rutland Reviews

4.8 Rating 619 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

4.8

Based on 619 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 14th February 2024

KLG Rutland 5 star review on 19th September 2023

KLG Rutland 5 star review on 3rd September 2023

KLG Rutland 5 star review on 13th June 2023

KLG Rutland 5 star review on 3rd April 2023

KLG Rutland 5 star review on 3rd April 2023

KLG Rutland 5 star review on 30th January 2023

69

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had internal Bi-Fold doors fitted which we are extremely pleased with. However, when the fitters came there had been an error at the manufacturing stage so the instruction for the Deco Resin patterned glass had been missed. The doors were fitted with clear glass and a remedial fitter returned 2 and a half weeks later to replace with the correct units. This obviously took the shine off the job on the fitting day and was caused by a lack of clarity on the order form. Otherwise would have been 5 stars.”

“New front door delivered on time and to agreed specification. Good quality, the fitter was pleasant and we’re pleased with the installation.”

“The conservatory is not finished yet. The floor and wall were built in November 2021 the conservatory went up on 6th January 2022 but we are still waiting for the floor tiler to contact us to say when the floor will be dry enough so he can lay the floor and the electrics can be finished. We were told that the floor would take weeks to dry after ringing and enquiring, but it now looks like it will be months. Very good quality conservatory and french doors good service and fitters. But communication isn't brilliant we would have been happier if we had been told from the start that it would take this long before we could use the conservatory. Mark Judge”

Dear Mr Judge Thank you for your reviews. We do apologise for any inconvenience or frustration that you have felt regarding the conservatory floor. We pride ourselves on our work and finished product, so unfortunately if we are tiling a conservatory floor our tiler will insist that the floor has dried out, this is especially important for underfloor heating. If this isn’t allowed to happen the tiles will move and the grout will crack. Others may choose to rush but we do not compromise our name and workmanship. Once again we apologise if this hasn’t been communicated clearly. The inclement weather really does make a difference to the drying process, as does leaving all windows ventilated whenever possible and safe to do so. We are please you are happy with your French doors and the conservatory overall and hope you will also be delighted when the tiling is complete. Kind Regards KLG Rutland

“The quality of the door and work carried out was excellent. Communication during the very long wait from order to installation (many months) was very good.”

“Work in replacing windows was carried out very efficiently and we are pleased with the result.”

“The fitter was very perceptive and understood the problems of fitting an outside door on a very small porch space.I was so pleased to have the job done so efficiently.”

“I was allocated time slot for 8-10, in the morning, fitter arrived at 12. Also I had a problem with the key. It wouldn't lock the door, I had to sleep a few nights with the door unlocked. I rang to complain and some one came out the same day to sort it. I was very pleased he came out.”

Dear Ms Harris Thank you for your review and for bringing these matters to our attention. The protocol is that installers will arrive between 8-10 am if it is a morning installation. If for whatever reason this is not going to happen a telephone call is made to the customer to advise them. We apologise if this has not been made in this instance. We are disappointed that the barrel failed in your door and will be looking into this with our supplier. We hope our service to rectify this was acceptable and reassuring, having replaced this the same day we were made aware of the issue. Kind Regards KLG Rutland

“Excellent job! Well pleased with our new door”

“The pice was right, the product is good and was fitted efficiently. The only down side was the delay from ordering to fitting but it was during the pandemic lockdown. Overall a very good purchase. Would recommend.”

“Very pleased with the service provided. Excellent workmanship and done very quickly.”

“Visited sales site, assistant guided round points of interest and various options available. Concluded booking. Delivery/fitting was managed a few days earlier than original plan, no problem. Fitter very efficient, site left clean and tidy. Satisfactory conclusion.”

“Excellent service. This is the second time I have used your company and am very satisfied with the service offered. Will certainly use your company again to replace double glazed units.”

“Value not price is important. Doors are competitively costed but I was most impressed by the high quality of professionalism. This began at the showroom but was very evident when the home measurements were taken. My own preferences were listened to attentively but alternative options were clearly set out. The fitter was simply excellent. Again the small items of trim and sealant were given the attention that meant the final look has brought about many positive comments from family and visitors. I strongly recommend KLG to prospective customers.”

“Very pleased with the result and the work of your installers.Would recommend to anyone. J.A.SMITH.”

“Excellent and professional service from start to finish. Would definitely recommend.”

KLG Rutland 5 star review on 15th December 2021

“The two guys who installed my windows and back door were excellent. They were prompt, polite and Worked efficiently.”

“Everything about dealing with KLG Rutland from quote to fitting was fine it was just a pity that a couple of hours after the fitted left we found one window was scratched, the fitter would not have noticed this as it wasn,t until the sun shone on it that it became noticeable, the problem was rectified within a couple of weeks so this action was very prompt.”

“I would recommend klg ,we are very happy with the look of our windows well made .”

“We are very happy with the quality & fitting of our composite front & back doors. Thank you.”

KLG Rutland 5 star review on 18th November 2021

KLG Rutland 5 star review on 18th November 2021

“Very happy with products and service from all involved; office, surveyor and fitters all excellent. Doors look amazing”

KLG Rutland 5 star review on 18th November 2021

KLG Rutland 5 star review on 18th November 2021

KLG Rutland 5 star review on 18th November 2021

KLG Rutland 5 star review on 18th November 2021

KLG Rutland 5 star review on 18th November 2021

KLG Rutland 5 star review on 18th November 2021

KLG Rutland 5 star review on 18th November 2021

KLG Rutland 5 star review on 18th November 2021

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KLG Rutland is rated 4.8 based on 619 reviews