I have booked their taxi service 24 hours before the flight and i have been assured that someone will be waiting for us in destination airport, with a name card. I gave my credit card details and everything that person from live chat asked in order to secure the service as we will be very tired after the flight at 5am. At the end of 24 hour flight, I arrived with my family and waiting there for someone from kiwitaxi to show up. After an hour of exhausting waiting, i decided to get on to internet and find out whats happening as my family was very tired after the very long flight. Have to purchase internet in airport as i didnt have my internet set up in destination country. I logged in online to have a live chat. The person informed that my taxi is cancelled due to i didnt verify the email that they sent 10 hours after i booked the service, while i was on the plane. She didnt offer any alternative service the rectify the issue or support us. I found this service so unproffessional and not trustable as the person making the booking didnt informed me about the verification email and assured me that it is all set.