KIDLY Reviews

Name: KIDLY
Rating: 4.87

4.9 Rating 22,600 Reviews

98 %

of reviewers recommend KIDLY

4.9

Based on 22,600 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1075

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A regular shopper at KIDLY - always a happy customer. Fast delivery, products just as described - perfect, thank you.”

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Posted 1 month ago

“Good price, quick delivery”

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Posted 1 month ago

“Easy to navigate the website, clear product photos and descriptions. Always something new to discover!”

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Posted 1 month ago

“Great quality.”

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Posted 1 month ago

“The present still hasnt been delivered and the PO said they would tell when it was delivered. So the following questions are irrelevant. It is probably the PO fault as they have the item, but have not delivered it or told me were or when it will be delivered. This is the last thing I need at the moment, chasing up a birthday present. If its not delivered then I would like a refund please. The post office tracking is not working in this situation.”

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Posted 1 month ago

“Worst company ever, parcel never arrived and they didn’t care! Won’t be shopping with them again. What a waste of money!!”

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Posted 1 month ago

“Good quality product and a quick, efficient service.”

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Posted 1 month ago

“Great service very prompt delivery.”

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Posted 1 month ago

“Kidly is our new go to place to get items for our little one. The shipping is great and packaged well. Can't wait to buy more items!”

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Posted 1 month ago

“I appreciate having somewhere to buy good toys from that isn't Amazon, and the website is designed well in appearance and navigation.”

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Posted 1 month ago

“Absolutely brilliant. A perfect toy and a superb service from Kidly. Thank you very much.”

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Posted 1 month ago

“Superb company to buy from. Excellent value and affordable products. Great delivery service.”

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Posted 1 month ago

“Great service, quick delivery.”

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Posted 1 month ago

“Very quick delivery and good product”

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Posted 1 month ago

“Activity table simple to construct, even a one year old could do it!”

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Posted 1 month ago

“Great experience - quick delivery and excellent customer service!”

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Posted 1 month ago

“Very good, certainly recommend.”

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Posted 1 month ago

“Love the Jelly sandals. Ordered 2 pairs but one was too small so emailed to exchange. The customer service was exceptional and I had a response within 5 minutes!! Will definitely order again x”

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Posted 1 month ago

“DISASTROUS. I paid for Premium Delivery on 5 March for delivery 7th or 8th March. Now Kidly is expecting me to wait until 20 March for the outcome of an investigation as to why it's not arrived or even moved from the original DPD site. In the meantime my granddaughter's birthday has passed (11 March). Here is the log of exchanges: 5/3/2024 Ordered goods on 5th March at 1:16pm order number 2016226977. I paid £10 for Premium delivery so it was expected to arrive in 2-3 working days (ie on 7th or 8th March). I received the message "Good news! It will be on the next van out of here. Once it's shipped later this evening, you'll be able to track its journey via the 'view your order' link below." 11/3/2024 It was our dear granddaughters birthday and the package had still not arrived. 12/3/2024 I contacted you and asked why the package had still not arrived. I commented that the package didn't seem to have moved since 6 March and that I was upset to have missed our granddaughter's birthday.'You said you'd look into it and that there have been no updates since the 6 March. You said that you would email me. 13/3/2024 You reported that you had contacted DPD yesterday but that we would have to allow up to 6 working days (ie 19 March) for DPD to get back to us. 15/3/2024 I received an email to say that the investigation is still underway and they (DPD?) have asked us to allow until 20 March for the outcome. Whenever I track the parcel I get the same response each time except that the Shipped Date changes to my live query date. What on earth has happened to the parcel? Why can't you chase it effectively? Why have such a long delay in potential information. This is NOT GOOD in this day and age. People expect a better service. I sent something be Amazon to the same address and it arrived 2 days after posting! I'd like youto report back please!! Obviously I cannot complete the rest of this survey not having seen the goods.”

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Posted 1 month ago

“A speedy despatch and beautifully wrapped. I haven't opened the item as it's a gift but I think all will be well! Thank you!”

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Posted 1 month ago

KIDLY is rated 4.9 based on 22,600 reviews