MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.84

4.8 Rating 25,436 Reviews

97 %

of reviewers recommend MORI

4.8

Based on 25,436 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“Won’t recommend because sizes are all over tue place.”

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Posted 19 hours ago

“All the items are good quality. I appreciate that these are made with organic cotton. Thank you!”

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Posted 1 day ago

“I was very happy with the notice and delivery of my gift. I would recommend this company to my friends.”

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Posted 3 days ago

“The customer service I received after receiving an incorrectly sized item has been outstanding! Kathlene has been extremely responsive, friendly and so helpful. She arranged a replacement item immediately and has been so pleasant throughout our interactions.”

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Posted 1 week ago

Dear Sarah, Thank you so much for your kind words — we’re delighted to hear that Kathlene was able to support you so swiftly and warmly. Outstanding service is something we truly care about, and it’s wonderful to know your experience reflected that. We’re glad the replacement arrived without delay, and we’ll be sure to pass your lovely feedback on to Kathlene and the team. Your trust means the world to us. Warmest wishes, The MORI Team

Posted 6 days ago

“What a charming store! The sales clerk was very helpful and the merchandise was top notch!”

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Posted 1 week ago

Hi Lin, Thank you so much for your lovely words! We're thrilled to hear you had such a positive experience at our Hampstead store. Our team takes great pride in creating a welcoming space filled with thoughtfully made pieces—and we're so glad our sales clerk could help make your visit extra special. We hope to welcome you back again soon! Warmest wishes, The MORI Team

Posted 1 week ago

“It is Good”

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Posted 1 week ago

“The experience of shopping at mori was great”

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Posted 1 week ago

Hi Romit, Thank you so much for your kind words! We’re thrilled to hear you had a great shopping experience with MORI. Creating a smooth and joyful journey for our customers is what we strive for, and it means the world to know we delivered that for you. We hope your MORI pieces bring comfort and happiness for many moments to come. Warmest wishes, The MORI Team

Posted 1 week ago

“Unfortunately the purchased water bottle Floss & Rock is of poor quality, leaks and you can't drink properly out of it”

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Posted 3 weeks ago

“Adorable penguin jacket! Great quality and fast delivery! Highly recommended!”

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Posted 3 weeks ago

Hi Sandra, Thank you so much for your lovely review — we’re thrilled to hear the penguin jacket was a hit! 🐧✨ Great quality and speedy delivery are exactly what we aim for, and it’s wonderful to know we delivered on both. Your kind words mean the world to us, and we’re so grateful for the recommendation. Wishing you and your little one many cozy adventures ahead! Warmest wishes, The MORI Team

Posted 2 weeks ago

“The bear sleep suit is extremely small in the sleeve”

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Posted 3 weeks ago

Hi Yuexi, Thank you for taking the time to share your thoughts with us. We're really sorry to hear that the sleeves on the Little Bear Ribbed Pyjamas didn’t fit your little one as expected. Sizing can sometimes be a tricky aspect, and we appreciate your feedback. We’re so glad we could help resolve things smoothly. It means the world to us that you took the time to share your experience. If there’s ever anything more we can do, we’re always here to help 💛 — The MORI Customer Care Team

Posted 3 weeks ago

“I’ve yet to receive my parcel. Very disappointed so far”

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Posted 4 weeks ago

Hi Julie, We’re so sorry for the delay and the frustration this caused — especially when your order was meant for a special moment. This isn’t the experience we want for our customers, and we truly appreciate your patience. We’ve since resolved the issue and arranged a replacement to ensure your gift arrives with care. Thank you again for bearing with us while we made things right. Warm wishes, The MORI Team

Posted 4 weeks ago

“Excellent service”

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Posted 4 weeks ago

“Went to my local shopping area Hamostead found MORI. Beautifully designed shop with gorgeous baby and toddler wear. Bought a present for a friend. She was very happy with it. Lovely designs and fabrics. Super helpful staff. . Thankyou. S Davies”

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Posted 1 month ago

Hi S. Davies, Thank you so much for your kind words — we’re absolutely delighted to hear about your visit to our Hampstead shop! It means the world to us that you found the perfect gift for your friend, and even more so that it brought joy. Our team works hard to create a space that feels welcoming, thoughtful, and full of beautifully crafted pieces for little ones — so hearing that you enjoyed the designs, fabrics, and service truly makes our day. Warmest wishes, The MORI Team

Posted 3 weeks ago

“My baby is 5-months-old. Based on the size chart, I ordered 6-9 months. I like the fabric, same as MORI onesies I purchased before. However, the cuffs on the sleeves and legs are not stretchy as the main fabric and they are chocking my baby’s arms and legs. I already removed the tags so I couldn’t return them. I had to alter by removing the cuffs and he looks more comfortable. I also wish that there are two zippers go both ways or half zipper with snaps on the bottom for easier diaper changes. All other MORI clothes are good. Just the short rompers didn’t work unfortunately. I had talked with the representative and sent pictures of the measurements he asked. Hopefully that helps to improve the rompers in the future.”

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Posted 1 month ago

“Usually very good but parcel lost and still waiting for a reply”

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Posted 1 month ago

Dear Sian, Thank you so much for your patience, Sian — we’re truly sorry for the delivery issue you experienced and appreciate you taking the time to complete the necessary steps. While we weren’t able to send a replacement due to stock limitations, we’ve processed a full refund to make things right. Your satisfaction means the world to us, and we’re grateful for the opportunity to resolve this with care. If there’s ever anything more we can do, we’re always here 💛 — The MORI Customer Care Team

Posted 3 weeks ago

“Brilliant. I paid 99p for Royal Mail to deliver as I had an order outstanding which had gone missing with EVRI.”

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Posted 1 month ago

“Very good easy to use the site and to purchase the items The items arrived really quickly too”

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Posted 1 month ago

Hi Julia, Thank you so much for your lovely feedback! We’re delighted to hear that your shopping experience was smooth and that your MORI pieces arrived quickly. We work hard to make things easy and efficient for busy parents, so it means a lot to know we’re getting it right. Wishing you and your little one many cosy moments ahead. Warmest wishes, The MORI Team

Posted 1 month ago

“Ordering was simple and promptly delivered, good quality item”

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Posted 1 month ago

Hi Catherine, Thank you so much for your kind words! We’re delighted to hear that your ordering experience was smooth and that your MORI item arrived promptly. It’s wonderful to know the quality met your expectations—we design each piece with care to bring comfort and joy to little ones and peace of mind to parents. Wishing you many cosy moments ahead. Warmest wishes, The MORI Team

Posted 1 month ago

“Fast delivery and amazing products”

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Posted 1 month ago

Hi Behnaz, Thank you so much for your lovely feedback! We’re thrilled to hear your MORI pieces arrived quickly and made a great impression. We pour a lot of care into every stitch, so knowing they’ve landed well means the world to us. Wishing you and your little one many cosy, joy-filled moments ahead. Warmest wishes, The MORI Team

Posted 1 month ago

“I absolutely love how buttery soft and comfortable these pajamas are on my baby. The fabric feels amazing—so gentle on her skin, and perfect for bedtime. We've been dressing her in Mori since she was born, and now that she's almost two, we're still just as in love with the brand. Highly recommend Mori to any parent looking for softness, comfort, and thoughtful design!”

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Posted 1 month ago

Hi Rocio, Thank you so much for your beautiful words! We’re truly touched to hear that MORI has been part of your little one’s journey from day one—and that nearly two years on, the love is still going strong. It means the world to us that our buttery-soft fabrics and thoughtful designs continue to bring comfort and calm to bedtime. Your recommendation is the highest compliment, and we’re so grateful to be part of your family’s routine. Wishing you many more cosy nights and cuddly mornings ahead. Warmest wishes, The MORI Team

Posted 1 month ago

MORI is rated 4.8 based on 25,436 reviews