Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

KIDLY Reviews

4.9 Rating 22,569 Reviews

98 %

of reviewers recommend KIDLY

Company Reviews

Product Reviews

4.9

Based on 22,569 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Write Your review

Tell us how KIDLY made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

KIDLY 5 star review on 21st April 2024

KIDLY 5 star review on 18th April 2024

KIDLY 5 star review on 18th April 2024

KIDLY 5 star review on 14th April 2024

KIDLY 5 star review on 4th March 2024

KIDLY 5 star review on 16th February 2024

KIDLY 5 star review on 31st January 2024

1074

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid extra to have premium delivery, as was needed Saturday. I checked after ordering and they’d confirmed it would be dispatched Friday and delivered by Saturday, but it didn’t come until Sunday. The information was showing it hadn’t been dispatched Friday as advised. I messaged to advise of this but it didn’t feel like Rose/Rosie really listened. I’d already explained I’d paid extra to receive the order Saturday, and she’d apologised. And then continued to advise me it had been infact delivered.. which wasn’t my issue, as I’d already stated I’d received it but it was late. I let her know of this and then was offered 10% discount, on the same day you announced a 10% discount across the website any how. Was a little disappointed, especially when I felt like my messages had not been read or considered when responding.”

Posted 3 weeks ago

“Really quick delivery”

Posted 3 weeks ago

“Product was ok but returned one some 15 days ago and still no refund. Not first time had difficulties with refund from this company.had to email several times previously to sort wrong refund on previous order. I feel this needs to to resolve as becoming quite an issue and makes one feel like not ordering or recommending to friends.”

Posted 1 month ago

“OK so far. I have just returned 1 item out of 3, but Ivve not had a refund as yet”

Posted 1 month ago

“Overall a great experience !sadly the joggers just aren’t right .”

Posted 1 month ago

“Kidly is great, product arrived quickly and on time. Unfortuntely it was broken when it arrived.”

Posted 1 month ago

“Product arrived quickly”

Posted 2 months ago

“Items arrived in good time however the clothes smelled awful, like gasoline mixed with something else. I would have returned them if it had been a gift for someone. Customer services did offer to replace but I needed them soon so chose to wash at home and all seemed fine.”

Posted 2 months ago

“I ordered 4 items from the sales sections and, after I completed the payment, I was informed that one of the items (the most important one for me) was no longer available and I was refunded the corresponding value. This was very disappointing as I ended up paying what I consider an exaggerated postage fee for some items I wouldn’t have bought if I knew the backpack is no longer available. I don’t consider KIDLY a reliable retailer. I am sorry, I would not recommend KIDLY to my friends.”

Posted 3 months ago

“Service ok but some products very disappointing given the expensive price tag.”

Posted 3 months ago

“Lovely items but charging £7.50 for tracked 24 postage on one item is not ok. I wouldn’t use them again.”

Posted 3 months ago

“The Kidly staff are. It was the nicest customer service I have ever experienced.”

Posted 4 months ago

“Item is lovely, but only comes in one size and its a shame to have to spend £4.50 for delivery for one small item”

Posted 4 months ago

“Was charged for all three items which I purchased but only received two out the three items. No refund given. Had to contact the company myself to request a refund.”

Posted 4 months ago

“I can’t give a review at the moment as this toy is for Christmas and it hasn’t been used yet”

Posted 4 months ago

“Initial experience of buying one item was good. Why the company has felt the need to email me 10 times since not so much.”

Posted 4 months ago

“Outstanding service. Poor packaging. Poor ability to unclick, 'How did you communicate...'”

Posted 4 months ago

“Fast delivery, but 1 product was missing from my parcel. Thankfully the issue was resolved quickly once I got in touch with Customer Service. Then had another issue with my refund, where 1 product was not refunded. Again this was resolve efficiently by the Customer Service team. Hopefully you can sort out the operational issues! But thank you to the Customer Service teams for resolving these so quickly.”

Posted 5 months ago

“Delivery was quick .”

Posted 5 months ago

“Lovely looking items online but disappointed with quality especially given how much I paid for delivery.”

Posted 7 months ago

«
1
2
3
4
5
»

KIDLY is rated 4.9 based on 22,569 reviews