MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.84

4.8 Rating 25,430 Reviews

97 %

of reviewers recommend MORI

4.8

Based on 25,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“The experience of shopping at mori was great”

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Posted 1 day ago

“Unfortunately the purchased water bottle Floss & Rock is of poor quality, leaks and you can't drink properly out of it”

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Posted 1 week ago

“Adorable penguin jacket! Great quality and fast delivery! Highly recommended!”

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Posted 1 week ago

Hi Sandra, Thank you so much for your lovely review — we’re thrilled to hear the penguin jacket was a hit! 🐧✨ Great quality and speedy delivery are exactly what we aim for, and it’s wonderful to know we delivered on both. Your kind words mean the world to us, and we’re so grateful for the recommendation. Wishing you and your little one many cozy adventures ahead! Warmest wishes, The MORI Team

Posted 6 days ago

“The bear sleep suit is extremely small in the sleeve”

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Posted 2 weeks ago

Hi Yuexi, Thank you for taking the time to share your thoughts with us. We're really sorry to hear that the sleeves on the Little Bear Ribbed Pyjamas didn’t fit your little one as expected. Sizing can sometimes be a tricky aspect, and we appreciate your feedback. We’re so glad we could help resolve things smoothly. It means the world to us that you took the time to share your experience. If there’s ever anything more we can do, we’re always here to help 💛 — The MORI Customer Care Team

Posted 1 week ago

“I’ve yet to receive my parcel. Very disappointed so far”

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Posted 2 weeks ago

Hi Julie, We’re so sorry for the delay and the frustration this caused — especially when your order was meant for a special moment. This isn’t the experience we want for our customers, and we truly appreciate your patience. We’ve since resolved the issue and arranged a replacement to ensure your gift arrives with care. Thank you again for bearing with us while we made things right. Warm wishes, The MORI Team

Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

“Went to my local shopping area Hamostead found MORI. Beautifully designed shop with gorgeous baby and toddler wear. Bought a present for a friend. She was very happy with it. Lovely designs and fabrics. Super helpful staff. . Thankyou. S Davies”

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Posted 2 weeks ago

Hi S. Davies, Thank you so much for your kind words — we’re absolutely delighted to hear about your visit to our Hampstead shop! It means the world to us that you found the perfect gift for your friend, and even more so that it brought joy. Our team works hard to create a space that feels welcoming, thoughtful, and full of beautifully crafted pieces for little ones — so hearing that you enjoyed the designs, fabrics, and service truly makes our day. Warmest wishes, The MORI Team

Posted 2 weeks ago

“My baby is 5-months-old. Based on the size chart, I ordered 6-9 months. I like the fabric, same as MORI onesies I purchased before. However, the cuffs on the sleeves and legs are not stretchy as the main fabric and they are chocking my baby’s arms and legs. I already removed the tags so I couldn’t return them. I had to alter by removing the cuffs and he looks more comfortable. I also wish that there are two zippers go both ways or half zipper with snaps on the bottom for easier diaper changes. All other MORI clothes are good. Just the short rompers didn’t work unfortunately. I had talked with the representative and sent pictures of the measurements he asked. Hopefully that helps to improve the rompers in the future.”

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Posted 2 weeks ago

“Usually very good but parcel lost and still waiting for a reply”

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Posted 2 weeks ago

Dear Sian, Thank you so much for your patience, Sian — we’re truly sorry for the delivery issue you experienced and appreciate you taking the time to complete the necessary steps. While we weren’t able to send a replacement due to stock limitations, we’ve processed a full refund to make things right. Your satisfaction means the world to us, and we’re grateful for the opportunity to resolve this with care. If there’s ever anything more we can do, we’re always here 💛 — The MORI Customer Care Team

Posted 1 week ago

“Brilliant. I paid 99p for Royal Mail to deliver as I had an order outstanding which had gone missing with EVRI.”

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Posted 3 weeks ago

“Very good easy to use the site and to purchase the items The items arrived really quickly too”

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Posted 3 weeks ago

Hi Julia, Thank you so much for your lovely feedback! We’re delighted to hear that your shopping experience was smooth and that your MORI pieces arrived quickly. We work hard to make things easy and efficient for busy parents, so it means a lot to know we’re getting it right. Wishing you and your little one many cosy moments ahead. Warmest wishes, The MORI Team

Posted 3 weeks ago

“Ordering was simple and promptly delivered, good quality item”

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Posted 3 weeks ago

Hi Catherine, Thank you so much for your kind words! We’re delighted to hear that your ordering experience was smooth and that your MORI item arrived promptly. It’s wonderful to know the quality met your expectations—we design each piece with care to bring comfort and joy to little ones and peace of mind to parents. Wishing you many cosy moments ahead. Warmest wishes, The MORI Team

Posted 3 weeks ago

“Fast delivery and amazing products”

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Posted 3 weeks ago

Hi Behnaz, Thank you so much for your lovely feedback! We’re thrilled to hear your MORI pieces arrived quickly and made a great impression. We pour a lot of care into every stitch, so knowing they’ve landed well means the world to us. Wishing you and your little one many cosy, joy-filled moments ahead. Warmest wishes, The MORI Team

Posted 3 weeks ago

“I absolutely love how buttery soft and comfortable these pajamas are on my baby. The fabric feels amazing—so gentle on her skin, and perfect for bedtime. We've been dressing her in Mori since she was born, and now that she's almost two, we're still just as in love with the brand. Highly recommend Mori to any parent looking for softness, comfort, and thoughtful design!”

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Posted 3 weeks ago

Hi Rocio, Thank you so much for your beautiful words! We’re truly touched to hear that MORI has been part of your little one’s journey from day one—and that nearly two years on, the love is still going strong. It means the world to us that our buttery-soft fabrics and thoughtful designs continue to bring comfort and calm to bedtime. Your recommendation is the highest compliment, and we’re so grateful to be part of your family’s routine. Wishing you many more cosy nights and cuddly mornings ahead. Warmest wishes, The MORI Team

Posted 3 weeks ago

“My grandchildren love Mori clothes. Nice stuff.”

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Posted 3 weeks ago

Hi Michael, Thank you so much for your kind words! We’re absolutely delighted to hear that your grandchildren love their MORI pieces. Knowing our clothes bring comfort and joy across generations is the highest compliment. Wishing you and your family many more cosy moments together. Warmest wishes, The MORI Team

Posted 3 weeks ago

“The blanket arrived with a thread loose, so I contacted Mori and immediately they sent a replacement. I am really impressed with the customer service, they were very friendly and efficient”

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Posted 4 weeks ago

Dear Camilla, Thank you so much for your kind words—and for taking the time to share your experience. I’m really sorry the blanket arrived with a loose thread, but I’m so glad we could make it right quickly. It means a lot to hear that our team came through with friendly and efficient support. We always want every interaction to feel warm, thoughtful, and easy—just like our products. Thanks again for being part of the MORI family 💛 Warmest wishes, MORI Customer Care

Posted 4 weeks ago

“The lion PJ’s I bought for my daughter where far to tight on the arms and legs. She is very slim and only turning two tomorrow. I got the size 2-3years. I can’t imagine it fitting many other 2 year olds I know.”

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Posted 4 weeks ago

“Ordered 11 days ago and still haven’t got the delivery & no dates showing of when I should expect it. Very slow shipping & now being asked to review products that I have not received…”

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Posted 4 weeks ago

Hi Jemma, Thank you for your feedback — and we're really sorry for the delay and confusion around your delivery. We completely understand how frustrating it is to be asked for a review before your parcel has arrived. Our team has reached out to you directly to confirm the status of your order and ensure you're kept updated. We're monitoring this closely and will continue to support until it's safely in your hands. Thanks again for your patience — we’re here if you need anything. 💛 — Team MORI

Posted 4 weeks ago

“Brilliant. Clothes for my granddaughter were beautiful”

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Posted 1 month ago

Dear Mrs. Woods, Thank you so much for your kind words—it means the world to hear that the clothes for your granddaughter were a hit. We pour a lot of love into every stitch, and knowing they brought joy to your family is exactly why we do what we do. We're so glad they arrived beautifully and hope they bring plenty of cosy, happy moments ahead. Thanks again for being part of the MORI family 💛 Warmest wishes, MORI Customer Care

Posted 4 weeks ago

“Fantastic. I am sure my Great Granddaughter will love it.”

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Posted 1 month ago

Dear Marlene, Thank you so much for your lovely message—it truly warmed our hearts. We’re delighted to hear that the gift is destined for your great granddaughter, and we hope it brings her all the comfort and joy you imagined. It’s always so special to be part of moments like these. Thank you again for choosing MORI 💛 Warmest wishes, MORI Customer Care

Posted 4 weeks ago

MORI is rated 4.8 based on 25,430 reviews