MORI Reviews

Name: MORI
Address: PL35 Pall Mall Deposits, 124-128 Barlby Road, London, City of London
Rating: 4.85

4.9 Rating 25,348 Reviews

97 %

of reviewers recommend MORI

4.9

Based on 25,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1112

Anonymous

Anonymous // 01/01/2019

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English

“Good quality things to buy and great service.”

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Posted 34 minutes ago

“Product exactly as described and a really practical and cute item!”

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Posted 1 day ago

“Lovely, practical shoes. Quick delivery. Great price on the sale.”

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Posted 1 day ago

“I find prices inaccurate on emails/on the website and when you add to cart they are a different price. I am also inundated with emails when I leave the website showing me items still in my basket eg “we saw you stopped by” but an excessive amount”

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Posted 2 days ago

“Everything was great but the gift wrap quality was awful”

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Posted 2 days ago

“It was great!”

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Posted 2 days ago

“I never received my order because of Evris yet again terrible service. It has now been returned to you and the £20 sleepsuit deal has ended so I can't make my purchase again without it costing me more + paying for postage again. Please reconsider using a better courier!”

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Posted 2 days ago

Hi Francesca, Thank you so much for your patience and for giving us the chance to put things right. We’re really sorry for the difficulties you experienced with delivery—and we completely understand how frustrating that must have been. We’re pleased to confirm that a replacement order is now on its way to you, and we’ve done our best to accommodate your courier preference too. If there’s anything more we can do to support you, we’re just a message away. Warmest wishes, The MORI Customer Care Team

Posted 23 hours ago

“Lovely product, prompt delivery, clear communication.”

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Posted 4 days ago

“Product broken”

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Posted 5 days ago

Hi Laurie, Thank you so much for your kind words—and for giving us the chance to put things right. We're so pleased we could organise a replacement that suits your little one, and we hope they’re soon wrapped up in all the comfort they deserve. If there’s ever anything else we can do to help, we’re just a message away. Warmest wishes, The MORI Customer Care Team

Posted 23 hours ago

“Very good!”

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Posted 1 week ago

“Simple and easy, and found the Jelly Cat that wasn’t available elsewhere”

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Posted 1 week ago

Dear Patrick, Thank you for your feedback! 🌟 We're delighted that you found the Jellycat you were looking for with ease. It’s always a joy to help our customers find their perfect items. 🧸✨ Happy to have you as part of the MORI family! Best regards, William

Posted 1 week ago

“If I could give a minus score I would. more used to be such a great company however something has changed and it is now beyond hopeless. Last year ai ordered over a hundred pounds of baby clothes and was sent an assortment of ladies underwear and a few baby items mostly in the wirong size. I bought two baby jackets two weeks ago and despite endless emails saying they will arrive today there is still no sign if them and I am now told they are lost. Communication is A1 so there is no one to speak to. I have resorted to open ping a case with my credit card but wish I had never made the purchase and certainly will not touch them again.”

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Posted 1 week ago

Dear Jane, Thank you for sharing your feedback. I'm very sorry to hear about this situation with the sizes being wrong. I can assure you this feedback will be shared with our Warehouse Manager. For your information, our Customer Care Team Supervisor is currently handling this case with you via email. I just wanted to reach out over here as well to let you know we're aware of your case and reviewing its resolution. I appreciate you highlighted this, so that we can continue improving as a company, as your satisfaction is our main goal. If you require any further assistance, please let us know. We wish you a great rest of your day. Kind regards, William

Posted 2 days ago

“Perfect! And I love the quality and design”

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Posted 1 week ago

Dear Ana, Thank you so much for your kind words! 🌟 We're so happy to hear you love the quality and design of our products. It means the world to us. 💛 Our Product Team really works hard to make awesome items! Looking forward to being part of more special moments with you! Warm regards, William

Posted 1 week ago

“Good price and quick delivery”

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Posted 1 week ago

Dear Customer, Thank you for your review! 🌟 We're glad you found our pricing fair and enjoyed the speedy delivery 🚚✨. Looking forward to serving you again! Warm regards, William

Posted 1 week ago

“Received the wrong colour! Should have been warned off the company by the previous review. Terrible service, now left without a gift for a godson’s birthday.”

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Posted 1 week ago

Dear Letisha, We’re so sorry to hear about your experience; especially when choosing something special for your godson. That’s not the kind of moment we ever want to fall short on. I truly apologize for this inconvenience. One of our dedicated Customer Care Team members has already reached out to you directly, and we’d love to hear back so we can make things right for you. I'd like to also share with you that we have offered you a solution. May I please kindly ask you to check your email and spam folder in case it was sent there and reply back to us? If there’s anything we can do to help, please don’t hesitate to let us know. Kind regards, William

Posted 2 days ago

“I like the products but they are very expensive & I don't like having to pay for return delivery as sizing is a bit unknown.”

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Posted 1 week ago

Dear Jennifer, Thank you for sharing your thoughts with us. 😊 While we're so pleased to hear you like our products, we completely understand your concerns about return delivery costs and sizing. Your feedback is incredibly valuable, and I’ll ensure it’s shared with the team as we continue to improve. I'd like to share with you our Sizing Guide: https://babymori.com/pages/size-chart I believe it should help you having these references before ordering. Thank you again your understanding and valuable inputs. If there’s anything else we can assist with or if you need help with sizing in the future, please don’t hesitate to reach out. We’re here to make things easier for you. Warm regards, William

Posted 1 week ago

“Good! Delivery was super fast and comfy, thank a lot”

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Posted 1 week ago

Dear Lena, Thank you for your kind words! 🚚💨 We're so glad you found the delivery fast and seamless—making things comfy for you is what we aim for. 😊 If there’s ever anything you need, don’t hesitate to reach out. Warm regards, William

Posted 1 week ago

“I had a book themed baby shower and this was the perfect gift! Great quality!”

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Posted 1 week ago

Dear Kim, Thank you so much for your lovely feedback! 📚🎉 We’re thrilled the gift was perfect for the book-themed baby shower and that you loved the quality. 💛 If you ever need anything else, we’re here to help! Kind regards, William

Posted 1 week ago

“The sleepsuit I bought is excellent. It is beautiful. The fabric is lovely and soft. I expected nothing less. I have bought baby clothes from MORI before and they are always very good. The website is all right; not too difficult to use until you get to the stage of actually ordering and paying. It usually takes 2 or 3 attempts to get it to accept my card details. I have no idea why. I don't usually have a problem. This time I chose to pay extra to have a delivery by Royal Mail rather than Evri. Our local postman is very reliable and we have had problems with Evri in the past. When the parcel arrived it was delivered by Evri. Fortunately there were no problems but that was not what I asked for.”

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Posted 1 week ago

Hi Jane, Thank you so much for your thoughtful review—we’re absolutely delighted to hear how much you loved the sleepsuit and that the quality lived up to expectations! We’re also really glad we could get things sorted for you regarding the courier mix-up and checkout trouble. While we're sorry for the hiccups along the way, we're pleased we could issue a refund for the delivery fee and offer a bit of reassurance going forward. Your feedback means so much to us, and we’re happy we were able to turn the experience around. Thanks again for being part of the MORI family! Warmest wishes, The MORI Team

Posted 1 week ago

“Dear Sirs I purchased a sleep suit for 0 to 3 months but the baby grew so quickly that he had grown out of that size before I could get it to him. Your Customer Service were very good and most helpful. I returned the sleep suit and exchanged it for a larger one. Kind regards Gillian Rimmer”

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Posted 1 week ago

Dear Gillian, Thank you for sharing your experience with us! 😊 We’re so glad to hear our Customer Service team could assist you in exchanging the sleep suit for a larger size. Babies do grow so quickly, don’t they? 💛 If there’s ever anything else we can do to help, please don’t hesitate to reach out. Kind regards, William

Posted 1 week ago

MORI is rated 4.9 based on 25,348 reviews