DISASTROUS. I paid for Premium Delivery on 5 March for delivery 7th or 8th March. Now Kidly is expecting me to wait until 20 March for the outcome of an investigation as to why it's not arrived or even moved from the original DPD site. In the meantime my granddaughter's birthday has passed (11 March). Here is the log of exchanges: 5/3/2024 Ordered goods on 5th March at 1:16pm order number 2016226977. I paid £10 for Premium delivery so it was expected to arrive in 2-3 working days (ie on 7th or 8th March). I received the message "Good news! It will be on the next van out of here. Once it's shipped later this evening, you'll be able to track its journey via the 'view your order' link below." 11/3/2024 It was our dear granddaughters birthday and the package had still not arrived. 12/3/2024 I contacted you and asked why the package had still not arrived. I commented that the package didn't seem to have moved since 6 March and that I was upset to have missed our granddaughter's birthday.'You said you'd look into it and that there have been no updates since the 6 March. You said that you would email me. 13/3/2024 You reported that you had contacted DPD yesterday but that we would have to allow up to 6 working days (ie 19 March) for DPD to get back to us. 15/3/2024 I received an email to say that the investigation is still underway and they (DPD?) have asked us to allow until 20 March for the outcome. Whenever I track the parcel I get the same response each time except that the Shipped Date changes to my live query date. What on earth has happened to the parcel? Why can't you chase it effectively? Why have such a long delay in potential information. This is NOT GOOD in this day and age. People expect a better service. I sent something be Amazon to the same address and it arrived 2 days after posting! I'd like youto report back please!! Obviously I cannot complete the rest of this survey not having seen the goods.