Managed to lock myself out of my home and contacted this company, they said they aim to be with me in 1 hr but they aim for 30 mins. 3 hrs had gone by with no communication, I called 4 times about 15 mins half an hr between each for an update to be told someone would contact me with an ETA - 3.5 hrs later the locksmith arrived to advise me that he told them he will be on a job for the next 3 hrs and to let me know but no one did, in this time I could have contacted someone else or at least got collected a family member so I wasn’t waiting out in the freezing cold.