Misleadingly incomplete information by whoever answered at office. Be ready for it costing several times more! I was only given the callout charge of 59+20%VAT. The indicated charge for a lock was reasonable but became £185+VAT on grounds it was a double lock. Once the workman had arrived, whose attitude I didn't care for, an extra £45 + VAT hourly rate was added. Unexpected and the workman just said the office don't disclose everything. The workman then said the blade, previously installed, was too long alluding to it likely to cause problems over time. I.e. trying to get me to replace more. I didn't buy that so it was installed and time will tell. Payment by bank transfer had to be done but the guy insisted on taking a photograph. as evidence it was done. I held my tablet but thumb over my bank account number and sort code. Not an experience I've finished feeling happy about. Why not have electronic card payment?