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Kettler Reviews

4.4 Rating 2,126 Reviews

85 %

of reviewers recommend Kettler

Company Reviews

Product Reviews

4.4

Based on 2,126 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 21st May 2024

Kettler 5 star review on 14th May 2024

Kettler 5 star review on 8th May 2024

Kettler 5 star review on 2nd May 2024

Kettler 4 star review on 9th April 2024

Kettler 5 star review on 28th December 2023

Kettler 5 star review on 28th December 2023

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi everyone if your thinking of buying kettler don't expect any help if anything goes wrong, the top of our table has melted and the customer service team don't want to help and have tried to put us off, after numerous mails and phone calls to them and seeking advice from citizens advise they have agreed to replacing the top but not until January 2022 very poor customer service.”

Posted 2 years ago

“No tools to construct the Kettler exercise bike. Also construction is quite difficult. There is no thought in the design of this bike and its assembly by the client. I can not recommend this bike.”

Posted 2 years ago

“Garden furniture has really really starting looking shoddy! Note the paint peeling on my garden table and the discolouration of the arm of the chair. Barely 36 months old. Really really disappointed.”

Posted 2 years ago

“I am not impressed by a company that asks me to review a product that I've yet to receive. The item is showing 'in stock' on your website so why has my order not been fulfilled? I preordered a month ago and have had no communication at all as to when this will (or won't) be delivered. I have also e-mailed but received no response.”

Posted 2 years ago

“You've have sent me this asking for a review on a grey mesh touch up paint that I've still not received 🤔”

Posted 2 years ago

“Unfortunately there is a delay in getting the chair foot caps.”

Posted 2 years ago

“Not arrived yet”

Posted 2 years ago

“We weten looking for garden furniture that was nog Made in China, but in Europa. All the information gave us the idee Kessler garden chairs are made in Germany. For example, Hartman is very clear about Made in China. Kessler is not! We are dissapointed!! Be transparant!!!”

Posted 2 years ago

“Disappointed”

Posted 2 years ago

“Very poor customer service in the George Street Warehouse store. Staff did not inform me when my requested furniture was in stock.”

Posted 2 years ago

“Extremely disappointed with our table. Less than 5 years old and the surface paint is flaking off in huge patches with rust developing on the underside. We keep it fully protected by a substantial waterproof cover during the late autumn and winter months, so it ought to be able to withstand the weather that it is exposed to during the rest of the year. And of course, it's now out of what was a ridiculously short warranty period for such an expensive piece of furniture. I certainly would not purchase Kettler products in future.”

Posted 2 years ago

“Bought from John Lewis, arrived damaged, no response to my reports. Shipped directly from Kettler. Kettler fail to respond to emails amd phone calls. There appears to be no way of getting help if there is a delivery issue.”

Posted 2 years ago

“Cocoon swinging chair developed rust at the welded joints on the base and its only just been delivered. Less than a month and has been covered with a kettler rain cover. Product is being advertised as aluminium when in fact it’s made of steel, hence the fact that it’s rusting already. Poor quality preparation and poor welding resulting in rough welds and therefore lack of powder coating protection. Advertisement is misleading saying aluminium when it’s steel. Very disappointing.”

Posted 2 years ago

“Chairs have developed a rough surface (Rust?) When visitors sit on them their clothes become 'hitched'. The table is perfect! It is a shame as it is a compact little set, so easy to fold and store”

Posted 3 years ago

“Very poor customer service from their sales department. I requested via a contact form some basic product details which weren’t given on the product page on their website. Their response was to look at the website. In response I specifically asked for the detail again pointing out that it wasn’t featured on the website. Kettler’s second response was a screen shot of the product page. After this they’ve failed to respond to my third contact with them and therefore I’ve decided to purchase from one of their competitors. If Kettler keep up this level of service they’ll lose more customers.”

Posted 3 years ago

“Purchased our Kettler "Mini Palma" corner suite and on the first use our two glasses that were on the table melted the surface. Following our subsequent complaint we were informed that the table is "not designed to be used in sunlight with glasses without a cover" - a ridiculous flaw for a garden table! We have now been forced to buy replacement slates from Kettler's and will need to use a tablecloth every time we use the table. Be aware of this serious design flaw if considering buying Kettler products.”

Posted 3 years ago

“I order a BBQ and they cancelled my order with telling me.. I had to go and check the status to find it was cancelled.. :-(”

Posted 3 years ago

“I purchased a Kettler Treadmill 18 months ago. I am pleased enough with the equipment. However the after sales support is appalling. I phoned Kettler two weeks ago to ask for a service, I was passed to a second party who passed my details on to a third party. Over a week passed and I heard absolutely nothing so I phoned again, I was spoken to curtly about how busy they were and once again they promised that I would be contacted. Again I heard nothing. I phoned for a third time and spoke to a person who was rather too tired to bother with me, I explained I would be writing this review, he sighed and said he would try and contact an engineer. Tomorrow I will be contacting a private company as it seems Kettler can’t be bothered to service your machines after they have sold you one.”

Posted 3 years ago

“We are still waiting for a replacement Palma slatted table top to arrive. It was only ordered at the end of July but I suppose you can't rush these things. Promised August, promised September, promised October but yep - still waiting for it to arrive. Kettler were the go to brand years ago, I wished I listened to my wife and bough a generic rattan set instead of spending 2 grand on this rubbish.”

Posted 3 years ago

“Spent a fortune on table and chairs. Was told to place mats on table as sun can melt table. Did use coasters but sun still melted my new table. Not acceptable from a piece of outdoor furniture. I had only had it two weeks. Do I have to use plastic beakers then? Slow and unsatisfactory response from Kettler. This was in june this year. Still waiting!”

Posted 3 years ago

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Kettler is rated 4.4 based on 2,126 reviews