Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly disappointing that it is just a blanket no on delivery to Northern Ireland even though you stock many products in local suppliers”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to share your thoughts. We're genuinely sorry to hear about your disappointment with our delivery policies to Northern Ireland. It’s frustrating when logistics don’t meet your expectations, especially when you see our products available locally. Your feedback is extremely valuable to us, as we continuously strive to improve our service. We appreciate your understanding and hope to find a solution that works for you in the future. Thank you once again for your input. Best regards, The Kettler Team

Posted 6 months ago

“Super disappointed in both product delivered and after service - I ordered an Elba Kettler table in the Spring which was described as "teak" top. In just a few weeks the table weathered very poorly with chips, splinters and cracks in the wood. This was reported and it was rightly replaced FOC by the end of Summer. This was a fair resolution. Just a few months later, with normal seasonal weather, the "protective" paint has chipped away very badly - clearly not a weather proof finish and very a poor quality product. To fix it will require a full re-sanding and to be treated with a proper weather proof sealant requiring several hours of time and cost in materials. When reported we were essentially we were told "this is normal / as advertised" and therefore no compensation or refund. Have a look at the photos and you decide: Would you be happy to have paid £1,399 for this table delivered new just a few months ago?”

Helpful Report

Posted 7 months ago

Hi Julie, Thank you for taking the time to share your experience with the Elba Kettler table. We’re truly sorry to hear about the issues you’ve faced with both the product and our after-service. It’s disappointing when a purchase does not meet expectations, and we understand how frustrating it can be to deal with weathering and finish problems. We appreciate your feedback and will ensure it is reviewed thoroughly. While we strive to provide high-quality items, we also know that customer satisfaction is key. Your comments will help us in assessing the quality of our products and their finishes. If you have any further details or if there’s anything specific we can assist you with, please feel free to reach out. We want to ensure that your concerns are heard and addressed. Thank you again for your input. Best regards, The Kettler Team

Posted 6 months ago

“Terrible product and terrible customer service. Bought the Elba table and the surface started to crack and peel off after 3months during the perfect summer weather even as I had followed the care instructions. Kettler don’t consider the “peeling” as a default so been refused a refund. Appalling. Avoid Avoid Avoid.”

Helpful Report

Posted 7 months ago

Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the Elba table and that you feel let down by our product and service. The quality of our furniture is very important to us, and we aim to resolve all issues in line with our warranty terms and care guidelines. While peeling isn’t typically considered a manufacturing defect, we’d like to take another look at your case to ensure everything has been handled fairly. Please feel free to reach out to our customer service team directly, and we’ll do our best to assist further.

Posted 6 months ago

“My experience with this broker was incredibly distressing. They held my funds for an extended period, causing significant anxiety and frustration. I felt powerless as my attempts to withdraw my money were consistently blocked. The stress of not knowing if I would ever see my capital back again weighed heavily on me. Thankfully, Mrs. Linda Smith and her teams stepped in and provided the support I desperately needed. Their team was instrumental in navigating the complexities of my situation, ultimately helping me retrieve my funds. While I’m grateful for their assistance, the negative experience with this broker still lingers in my mind, reminding me of the challenges I faced, if you are a victim of scam just like myself I boldly recommend you to Mrs. Linda Smith via Email:lindasmith 00 7 7 6 @ gmail . / WhatsApp: +34__612__44__23__45”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review. However, it appears that this feedback may have been left in error on our page, as it does not relate to Kettler or our products and services. We are a manufacturer of high-quality garden furniture and outdoor products and have no involvement with financial brokers or fund-related issues. If you require assistance regarding Kettler, please don’t hesitate to contact our customer service team, and we’ll be happy to help.

Posted 6 months ago

“It's a terrible website, I tried to buy a product and it never went through”

Helpful Report

Posted 8 months ago

Hi John, Thank you for reaching out and sharing your experience. We’re really sorry to hear that you had trouble with our website while trying to make a purchase. We understand how frustrating that can be, and we appreciate your feedback as it helps us improve our services. If you have any further details or if there's anything else we can assist you with, please let us know. We want to ensure you have a smooth experience with us moving forward. Thank you again for your input. Best regards, The Kettler Team

Posted 6 months ago

“Generally like Kettler products but this particular product, cover for settee set, is too tight and over time the angled corners of the settee rip through the fabric”

Helpful Report

Posted 8 months ago

Hi Heather, Thank you for taking the time to provide your feedback. We're sorry to hear that the cover for your settee set is not fitting as expected and that it has resulted in fabric damage over time. We aim to create products that enhance your experience, and it's disappointing to learn that this item didn't meet your expectations. Your comments are important to us, and we will use this information to evaluate and improve our products. If there’s anything further you’d like to discuss or if we can assist you in any way, please feel free to reach out. Thank you again for your input. Best regards, The Kettler Team

Posted 6 months ago

“Excellent service from Kettler regarding a potential warranty issue.”

Helpful Report

Posted 9 months ago

Hi Les, Thank you for your review. We're glad to hear that you received excellent service regarding your potential warranty issue. We always strive to provide our customers with the support they need. I can however see that you have awarded us 1 star and from your comments, I believe that this may be an error ? If there’s anything more we can assist you with or if you have any further feedback, please feel free to reach out. Your satisfaction is important to us. Best regards, The Kettler Team

Posted 6 months ago

“Worst delivery and customer service ever!! Great product simply awful GB service”

Helpful Report

Posted 9 months ago

“Impossible to place an order”

Helpful Report

Posted 9 months ago

“I can say that the customer service I received was appalling. My order date was 13 August, and was advised the delivery would be with me on 2 September. It didnt arrive, I contacted Kettler who said it would be with me on 2 September. It didn't arrive. Spoke again to Kettler, they said the new delivery date would be 5 September... it didn't arrive. Spoke again and told them I was away on holiday from 7 September so would need to be delivered on my return. Eventually arrived on 16 September, five weeks after Kettler had taken my money and received my order. As my order only came from Redditch, (not China) it was an unacceptable farce from start to finish.”

Helpful Report

Posted 10 months ago

Hi, We sincerely apologise for the frustration you've experienced with your order and the delays in delivery. We understand how disappointing it is not to receive your items on time, especially after multiple communications with our team. This is not the standard of service we strive for, and we are sorry for the inconvenience it has caused you. Please know that your feedback is invaluable, and we will be reviewing this situation internally to improve our processes. If there is anything we can do to make this right or assist you further, please reach out to us at sales@kettler.co.uk. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, The Kettler Team

Posted 9 months ago

“The garden table parasol insert does not fit as it was shown to do.”

Helpful Report

Posted 10 months ago

“Lamp arrived broken and wonky - and in the wrong colour way to what was ordered. Customer service was not great and requested a photo of the damage but then went cold. Not heard back from them , shame as we wanted to order 20 for our wedding venues garden”

Helpful Report

Posted 10 months ago

Hi, I’m truly sorry to hear about your experience with the lamp and the issues you've faced with our customer service. I understand this is not the first review you’ve left regarding this matter, and we genuinely want to help resolve it for you. Please contact us again at sales@kettler.co.uk with any photos or details about the situation, and we’ll make it a priority to assist you. We appreciate your interest in ordering more for your wedding venue and want to ensure you receive the quality products you deserve. Thank you for your patience, and we look forward to hearing from you. Best regards, The Kettler Team

Posted 9 months ago

“I’m saddened to say that I can’t share such a positive opinion of Kettler furniture as many others have had. We have a mesh six seater table and chairs, a four seater, twin set and a bench. All of these have rusted very quickly tarnished/rusted. Most were purchased in 2020. Kettler did replace some of these pieces whilst they were within warranty but the advice we have been given now has been to remove all the rust with a wire brush, clean, treat and repaint all of the above items. I would like to say that my experience with customer service department has always been a good one. They have been very quick to respond even if the reply, for me at this time has been a disappointing one.”

Helpful Report

Posted 11 months ago

“Ordered a Charlbury lounge set and a Charlbury corner set at a total cost of £2500. The corner set is supplied with two clips to hold the seats together yet it requires three. When I contacted customer service, I was told that there were none in stock until January and I would need to pay for the item when available. Customer service ? What a joke. Try supplying the set with the required number of clips in the first place.”

Helpful Report

Posted 11 months ago

“Really disappointing. We ordered a parasol in the sale which arrived without a base. In the small print under details (so not clear at all) it states that the base isn’t included. When we tried to order the base it was unavailable and would not be in stock again rendering the parasol useless. Why sell the parasol if the base to match isn’t available?”

Helpful Report

Posted 11 months ago

“I actually wanted feet for the table SPGFC-51485J and was waiting for you to say when they were back in stock. I assumed you would ship those with the chair feet.”

Helpful Report

Posted 1 year ago

“I enquired about replacement cushions in January this year for our Kettler garden furniture. The response was yes we can supply and an order was placed to provide these in February or March. I chased this up near to that time and was told that there was a delay and they would be supplied in mid may, again I chased near to that time and was told that would be in stock in July. I chased again yesterday with their sales team, only to be told that it it would now be the end of year. To get this wrong once is understandable, to get it wrong so many times is totally unacceptable.”

Helpful Report

Posted 1 year ago

“We purchased a Kettler Palma Luxe suite 2.5years ago and although still in guarantee (expires Feb 25) the plastic wicker is starting to crack and break. We have also requested new feet for every piece of the suite as the teak has just cracked and split. Have liaised through John Lewis and have been told replacement feet not available until next year and that we have ‘done something’ to the sofa to it to make it split!!! Not sure what two nearly 60 year olds would ‘do’ to damage just the sofa?!?! It’s covered in the winter. Absolutely disgusted with our treatment - although suspect there is a reason they don’t make it anymore?? NOT IMPRESSED KETTLER.”

Helpful Report

Posted 1 year ago

“Spent over £50 on repair products for my outdoor table. Despite being recommended by the Sales team to puchase the products the colour does not match the grey colour of the table, and now looks an awful yellowish colour. Either I got a bad batch or the repair products are misleading.”

Helpful Report

Posted 1 year ago

“Multiple deliveries already due to missing components, and replacing damaged frames. Still on-going discussions and more deliveries needed for missing cushions and replacement sofa frames that are still damaged. Kettler claim are cushions are discontinued so they can’t supply them as per the original order, but are available at Jati-Kebon.”

Helpful Report

Posted 1 year ago

Kettler is rated 4.4 based on 2,485 reviews