Kathryns Reviews

Name: Kathryns
Address: 635 Prescot Rd Liverpool, Merseyside, 635 Prescot Rd Liverpool, Merseyside, Liverpool
Rating: 4.79

4.8 Rating 593 Reviews

94 %

of reviewers recommend Kathryns

4.8

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Kathryns 5 star review on 16th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want my refund and yet they still haven't gave it”

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Posted 5 years ago

Hi Based on that order number it looks like we have been trying to contact you since November to look into the problem however the email address gets rejected. Can you contact us please on team@kathrynsonline.co.uk and we will happily look into the issue.

Posted 5 years ago

“Great service Couldn't believe how fast”

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Posted 5 years ago

“Always shopped in kathryns gorgeous clothes and lovely staff xxx”

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Posted 5 years ago

“Had a bit of bother trying to order item but customer service was cost class and managed to get item for me would def recommend”

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Posted 5 years ago

“Quick and friendly service.”

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Posted 5 years ago

“Excellent service and prompt delivery”

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Posted 5 years ago

“Unbelievable customer service from these ladies. Always help me out for both my children and give advice on how to style! Kathryns is always my go to for the best children’s wear xxx”

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Posted 5 years ago

“No problems, item was a good price , nicely packaged and arrived quickly. Definitely recommend using.”

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Posted 5 years ago

“Honestly my favourite shop. I just wish I lived closer to Liverpool!”

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Posted 5 years ago

“I still havent received my order, it is bloked at customs in Belgium already for 5 days. I dont think I will order again know there is the Brexit.”

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Posted 5 years ago

Hi Isabelle Unfortantly we have no control over the clearance time for customs especially since Brexit. If you drop our team a email team@kathrynsonline.co.uk so we can confirm your details then we can try and get an update from the courier.

Posted 5 years ago

Hi Isabelle I have checked the status of your parcel and also dropped you an email. Your parcel was held by customs hence the few days delay however it is showing as now delivered ( 11 days after the order was placed ) If you have any further issues please drop us a email or call

Posted 5 years ago

“Amazing shop and such friendly staff”

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Posted 5 years ago

“Great clothes great service”

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Posted 5 years ago

“Great selection of clothes and quick delivery everytime.”

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Posted 5 years ago

Kathryns is rated 4.8 based on 593 reviews