kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional and organised - lots of helpful suggestions on caterers etc”

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Posted 8 years ago

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Thank you very much for your review Angela. I will be sure to tell team your kind words. Jessica, Head of Client Services

Posted 8 years ago

“Really responsive to both phone and email. Good price (slightly cheaper than AirBnB on the same property). Thank you!”

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Posted 8 years ago

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Thank you for your review Tom, we try to ensure that we answer all queries you may have let you be worry free before your stay. I hope you and your party had a great stay at Croft House. Jessica, Head of Client Services.

Posted 8 years ago

“Replied promptly to our emails efficient and very professional a delight to work with”

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Posted 8 years ago

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Thank you very much for your review Helen, we try to reply as quickly as we can to ensure you have no worries ahead of your visit. Jessica, Head of Client Services

Posted 8 years ago

“After a rocky start everyone was helpful and quick to respond”

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Posted 8 years ago

“You found the right house for us.”

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Posted 8 years ago

“After initial problems of communication I was very happy with the service they provided and would be more than happy to rent another house with this company.”

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Posted 8 years ago

“After some error over a provisional booking Kate & Toms came through with all of their commitments.”

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Posted 8 years ago

“Kate & Tom's have a great selection of properties.”

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Posted 8 years ago

“Kate & Tom were very helpful and provided all the necessary information.”

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Posted 8 years ago

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Hello Joanne, thank you for your feedback, we try to ensure we give all of the information to you to make your stay more memorable. Jessica, Head of Client Services

Posted 8 years ago

“It was an amazing house which was great for the number of guests we had for the weekend”

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Posted 8 years ago

“Range and quality of houses and quality of communication”

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Posted 8 years ago

“Pleasant surroundings, reasonable comfort and a site with lots of opportunities for various activities -- including an Easter Egg Hunt last Sunday.....We were a big crowd but the house and the cottage managed to accommodate us all.....”

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Posted 8 years ago

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Hi David, Thanks for taking the time to leave a review. I'm thrilled to hear that the property accounted for the needs of your party. I hope the easter egg hunt was a success! Jessica, Head of Client Services

Posted 8 years ago

“Great website! Good choice of properties.”

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Posted 8 years ago

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Hi Sarah, Thanks so much for leaving a review. We try really hard to have a good range of properties suitable for all on our website and i'm so glad this is coming through. I hope you and your party had a fabulous stay at The Grey Cabin. Jessica, Head of Client Services

Posted 8 years ago

“Kate and toms were very helpful and responsive to our enquirers. We would use you again.”

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Posted 8 years ago

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Hi Maureen, Thank you ever so for taking the time to leave a review. I hope you and your party had a wonderful time at Webbery Barton Barn and we look forward to helping you plan your next stay. Jessica, Head of Client Services

Posted 8 years ago

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Hello Maureen, Thank you so much for this review, our team are always happy to help with any questions you may have, I will pass this on to them. We look forward to helping you with your next stay. Jessica, Head of Client Services

Posted 8 years ago

“All the staff were very polite and cheerful and responded quickly with any queries.”

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Posted 8 years ago

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Hi Nicki, Thanks ever so much for taking the time to leave a review, i'll be sure to pass your kind words back to the team here in the office. I hope you had a fantastic stay at Hill House!! Jessica, Head of Client Services

Posted 8 years ago

“After a rather fraught start when nobody returned phone calls or was able to confirm whether or not The Shed was available, Tom & Kate provided all the information neccessary.”

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Posted 8 years ago

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Good Morning, I'm so sorry to hear you had some trouble with contact. Unfortunately when it comes to availability, as we are an agency, we have to reply on the property owners and occasionally it can take a little bit of time for them to get back to us. I really hope this situation didn't put a dampener and you and your party still had a fabulous stay at The Shed, it is such a wonderful house! Jessica, Head of Client Services

Posted 8 years ago

“They found us an ideal property with no stress and everything was as stated”

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Posted 8 years ago

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Good Morning, It was our pleasure and i'm so pleased to hear that the property so ideal. I hope you and your party had a fantastic time at The Old Byre and Granary. Jessica, Head of Client Services

Posted 8 years ago

“The website was very user friendly and the follow up telephone calls/e-mails were extremely pleasant and helpful. We loved the house and it absolutely matched up to the description on the website. The only issue, presumably just bad luck and no ones fault, was that we had two days with no hot water. The house depends on a village wood burner and that went down and the back up emersion heater did not make the water hot, only tepid.”

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Posted 8 years ago

“Great communication. Easy to deal with”

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Posted 8 years ago

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Morning Peter, Thanks so much for your feedback, i'll be sure to pass it back to the wider team here in the office. Jessica, Head of Client Services

Posted 8 years ago

“We've used Kate and Toms for the second year. Great houses on their books. All very helpful whenever contacted.”

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Posted 8 years ago

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Hi Tarinder, Great to hear you you're a returning customer, I hope you and your party had a wonderful stay at Burghwood Hall and we look forward to helping you plan your next stay with us! Jessica, Head of Client Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews