kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a very busy period when we booked and therefore impossible to speak to anyone on the phone but they responded to my emails and the whole process was quite painless.”

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Posted 4 years ago

“We had lovely holiday”

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Posted 4 years ago

“Quite difficult to get hold of. Otherwise good.”

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Posted 4 years ago

“Their response to emails was always quick”

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Posted 5 years ago

“Flexibility with cautionary deposit was appreciated.”

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Posted 5 years ago

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Thank you for leaving a review Claire, we're glad you were happy with our service. If you have any photos from your trip we’d love you to share them with us on social media using the hashtag #kateandtoms The kate & tom’s team

Posted 5 years ago

“See the earlier comments.”

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Posted 5 years ago

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Thank you for taking the time to leave us your feedback David, I will be in touch personally to discuss this further. Leigh Client Services Supervisor

Posted 5 years ago

“Kate & Tom's clearly have some wonderful properties available, but I persuaded them that they do not need to take the cautionary deposit as early as they ask for it, and in my opinion they have returned that deposit much too slowly.”

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Posted 5 years ago

“Very efficient and great communication. They did give us the wrong key code for the house which wasn’t ideal and there was a lot of payments which made the process a bit laborious. For the house it was missing quite a few basic things such as a cloth to wipe the table, bin liners, loo roll. Things that I would have expected to be there. Otherwise it was great! Thanks”

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Posted 6 years ago

“Easy booking. Quick responses to email queries. Not so pleased about being charged for the wing when I needed just 1 more room. Room 7 turned out to be within the main house so I do not see why we could not have accommodated my 13 guests without the need to charge for the whole wing. I am also unhappy that I was initially quoted a huge amount for the addition of the wing to my booking. Eventually that was sorted out to some degree but as the whole time the price for the whole property was being dropped considerably lower for a Jan weekend than I had paid this left me feeling that I had been taken advantage of and had been foolish to plan ahead. It puts me off booking well in advance again.”

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Posted 6 years ago

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Thank you for taking the time to leave us your feedback Emma, I will be in touch personally to discuss this further. Sunny Client Services Co-Ordinator

Posted 6 years ago

“There wasn't a huge amount of contact between myself and Kate & Toms and when there was it was quite slow. There was more contact with the house owner which I guess made more sense.”

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Posted 6 years ago

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Thank you very much for your review, we really appreciate your feedback and hope you enjoyed your stay. The kate & tom's team

Posted 6 years ago

“Ok, not amazing. Every email & phone call was from a different person. They must have a big staff turnover. Everyone is very polite & seems helpful! I emailed to ask a few things during the last few weeks approaching the booking & didn’t get replies. I found it easier & quicker to contact the owners directly.”

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Posted 6 years ago

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Hello Victoria, Thanks for leaving your feedback, we have a large team as the office is open 7 days a week, 12 hours a day...we want to be available to our guests as much as possible but this does mean that sadly it is not always possible to speak with the same person. We operate at a 24 hour response rate during busy times, but the owner's contact details are provided at booking stage - they are the property experts and are always happy to help with any questions. Best wishes, Jessica Head of Client Services

Posted 6 years ago

“It was all fine and functional but not the luxury experience that was marketed.”

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Posted 6 years ago

“Prompt response times”

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Posted 6 years ago

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Thank you for your review Louise, we always try to answer any questions as quickly as we can to ensure you have no worries on the lead up to your stay. I hope you and your party had a great stay at Ferring Beach Houses. Jessica, Head of Client Services

Posted 6 years ago

“The best thing about Ludbrook Manor is the pool - which the kids really enjoyed, particularly as the weather was so bad. However on the negative side members of our party struggled with the lack of bathroom doors, which made them feel very uncomfortable and the very limited wifi. Although the owners added more data, we had to ask three times and were then asked what we were downloading, which made me stop asking and we spent half the week without internet - it was just unnecessarily stressful.”

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Posted 7 years ago

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Hello, Thank you for your review of Ludbrook Manor, we appreciate your feedback. Whilst the bathroom layouts are clearly stated on the floor plan, I can understand that this could cause issues for some guests. Apologies for any discomfort here! Regrettably country wifi is not always robust enough for downloading, I am glad that the owners were able to extend this slightly for you - I apologise that this was not quite enough to last the week. I am pleased that you loved the pool and I hope that you enjoyed your stay. Best wishes, Jessica Head of Client Services

Posted 7 years ago

“Access to beautiful properties. Frustrating email system where you do not get a continuous email chain but individual messages - it is difficult for the customer to reference previous emails and details. I felt a number of details were missed when I was explaining the context of requests of requests in the build up prior to departure. Ultimately a great stay but could work on pre-departure communication.”

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Posted 7 years ago

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Hello Ali, I really appreciate your feedback and totally understand your frustration, we are working on finding a solution to the email chain problem! I am so pleased that you had a great stay and please be assured that your comments are definitely being considered internally. Best wishes, Jessica Head of Client Services

Posted 7 years ago

“Fulfilled all we asked for thanks”

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Posted 7 years ago

“Had the right houses. Housekeeper contact just before and at the start of the visit.”

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Posted 7 years ago

“Overall, we feel unfortunately feel let down.”

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Posted 7 years ago

“Always answered my emails promptly. Helpful.”

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Posted 7 years ago

“Good comms”

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Posted 7 years ago

kate & tom's is rated 4.7 based on 1,520 reviews