kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The organisation for booking the house and the information provided subsequently through a answering a number of questions was excellent and rapid. Please note that on the website the key facts state there are 3 family bathrooms but the description under bed rooms fails to mention the second family bathroom on the first floor. In terms of the house itself, while very good it looked tired with many lamps out and in need of a deep clean (it needs a bit of TLC). That said it was well equipped, particularly in the kitchen but it could do will more bowls for mixing and storage (possibly we challenged the kitchen equipment by trying to cook for 11 on Christmas day and 14 on boxing day!). We also had a an incident on Christmas day when the large bath in one of the 1 st floor bathrooms filled the adjacent shower trays (in the same bathroom and the en suite next door, when emptying. The house keeper seemed unaware of this and in addition the tap for the bath had a shower attachment which was not fitted or blanked off so that if the lever was in the wrong position the water came out of the shower leg of the tap onto the wall. Luckily there was a strategically placed wooden shelf that allowed the water to run into the bath not down the back of it! Not what one would want to happen on Christmas day! One the TVs did not have remote control making it difficult to operate and the sky system did not seem to work. All this was reported to the housekeeper. All in all we had an excellent time and none of the above distracted from our enjoyment of the house.”

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Posted 8 years ago

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Hello James, Thank you for taking the time to give us your feedback on Lambourn House. Firstly, I am so pleased to hear that you had a wonderful time at the property, it is a great space for such a large number of people! In regards to the comments you have left, please be assured that I will pass these on to the owner as I feel these things are simple fixes that will make the stay much more enjoyable for future guests. Once again, I am pleased to hear that you had a great time and I hope that we can welcome you back to another kate & tom's house in the near future. - Jessica, Head of Client Services

Posted 8 years ago

“Efficient booking experience, kept informed”

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Posted 8 years ago

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Good Morning Sean, Thank you for taking the time to leave a review. I am so glad you found our processes to be efficient, I will be sure to pass the feedback back to my team. Jessica, Head of Client Services

Posted 8 years ago

“This was a great venue for a pre Christmas celebration for four extended families. The bedrooms were spacious with very comfortable beds - everyone loved the unusual layout of the accommodation. The kitchen was ideal for preparing meals for 19 adults. Excellent location for countryside walks and Christmas markets. On a minor point we had brought logs for the log burner but the flue was cracked - perhaps a recent issue? Overall we wonder if we will ever find such a good property for future reunions!”

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Posted 8 years ago

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Hi Elaine, We are all so thrilled to hear that you and your party had such a successful stay at Derwent Manor. We really do appreciate guests taking the time to leave such lovely reviews upon their return. I am sorry to hear about the problems with the log burner, i'll make sure this is passed on to the house manager and dealt with swiftly. Jessica, Head of Client Services

Posted 8 years ago

“Good selection of houses to choose from. Good customer service in the booking process. Lovely house - nice extra touches like milk, wine because we were a returning customer.”

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Posted 8 years ago

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Hi Louise, I am thrilled to hear that you had such an enjoyable stay at Hill House as well as with our entire process. We really do appreciate guests taking the time to leave a review once they have returned. I'll be sure to pass on your kind words to the wider team. Jessica, Head of Client Services

Posted 8 years ago

“They have very good properties on the site and I understand all the homes interiors have been designed by Kate & Toms which is impressive - wonderful interiors. Always very prompt and efficient at coming back to emails and responsive to questions. However, there was not a lot of communication with the housekeeper. I gave all the info to Kate and Toms and then the housekeeper got in touch to ask me the same questions. Marsden House is absolutely glorious. A dream Cotswold home and exquisitely decorated and furnished. outstanding. Loved the bedrooms - all impeccable. Gorgeous bathrooms. Could not fault it. Only consideration is the kitchen utensils. A house like this really needs more basic amenities -there was no kitchen roll, foil or cling film. Limited bowls, serving plates etc. Also no table linen. Little things like this would make a big difference. Also we ran out of hot water when everyone was showering - would be good to make us aware up front that we need to stagger showers due to hot water tank/immersion etc. In fact, a house like this with the cost that it is shouldnt really run out of hot water.. not sure if the heating was on timer which it shouldnt have been. Overall amazing stay and amazing experience. Thank you”

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Posted 8 years ago

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Hello Hannah, I am so pleased to hear that you had such a wonderful stay! Thank you for your feedback, I totally agree and we will look to arrange all of this for future guests. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“Very responsive team, easy booking process, lots of useful info on a well-designed site.”

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Posted 8 years ago

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Hi Madeline, It so nice to read such a lovely review. I'll be sure to pass on your kind words to the team. We look forward to hearing from you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Nice house, well decorated and comfy. Nice to see all the Christmas decorations”

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Posted 8 years ago

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Good Afternoon, I am thrilled to hear you enjoyed your stay at Derwent Manor, i'll be sure to pass your comments regarding the Christmas decorations back to the owner. Jessica, Head of Client Services

Posted 8 years ago

“I dont think that it was particularly Kate and Tom's that made us happy. It was The Moult that made us happy! A fantastic property for a large family and friends gathering to celebrate a milstone birthday.”

kate & tom's 4 star review on 29th November 2016

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Posted 8 years ago

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Hello Sheila, I am very pleased to hear that you had a lovely stay at The Moult, it is a great property. I am however sorry to hear that we at kate & tom's were unsatisfactory, we are always looking to improve - I will follow up with a phone call today to see what went wrong. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“Once I spoke with someone the service was very efficient and helpful. I have downgraded to a 4 as my initial email enquiry wasn't dealt with as quickly and I had to chase it up with a phone call.”

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Posted 8 years ago

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Hi Sian, I'm really happy to hear you found our service efficient and helpful. I can assure you that response time to email enquiries is something we are very much working on as a team! We look forward to hearing from you again. Jessica, Head of Client Services

Posted 8 years ago

“Very efficient and prompt”

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Posted 8 years ago

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Hi Maria, Thanks for getting in touch with us after your stay at Churchill Wood. It always really pleases me to hear from guests upon their return especially when they have lovely things to say, i'll be sure to pass on your praise. Jessica, Head of Client Services

Posted 8 years ago

“The house, gardens and location were very well presented with a lot of excellent amenities provided.”

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Posted 8 years ago

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Hi Colin, So pleased to hear you enjoyed staying at Riverside Mill. I will make sure your praise is passed on to the owners. Jessica, Head of Client Services

Posted 8 years ago

“it was a beautiful house”

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Posted 8 years ago

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Hi Elisabeth, Great to hear you that you liked The Manor House so much! Jessica, Head of Client of Services

Posted 8 years ago

“Everything went smoothly”

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Posted 8 years ago

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Hi Shirley, So pleased to hear you enjoyed your stay at Bristowe Hill. We really do love hearing from our guests upon their return! Jessica, Head of Client Services

Posted 8 years ago

“A beautiful selection of houses to choose from - meeting the requirements of our large party.”

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Posted 8 years ago

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Hi David, Thanks for taking the time to leave a review. I'm so pleased to hear you like the selection of houses we have to offer and that you and your guests had a good stay. We look forward to helping you again in the future. Jessica, Head of Client Services

Posted 8 years ago

“Derwent manor was beautiful, grand in parts yet still cosy, a bit shabby in places but that mainly gave it an air of faded grandure. Perfect for my 40th birthday party. On the whole we had a wonderful time. The only real problem was that there wasn't enough hot water for everyone too have a shower or bath at around the same time which was very disappointing before the saturday evening party . One guest had to have a cold shower as she needed to wash her hair and a further 4 had to go without washing entirely that evening. Not exactly great start to a black-tie dinner. Even if had been a warning so that we could have staggered our showers more might have helped. Though really I do think everyone should be able to a hot bath or shower whenever they feel like it. Minor niggles were: some rooms didn't have complimentary bathrobes and slippers. One room ran out of toilet paper (only one roll provided). Room 9 had a very dusty floor (I left footprints in places!). Being really picky a bottle of children's pump action shower gel is not really the type of toiletries I was expecting to be provided. They definitely detracted from the atmosphere of luxury we were hoping for. Though better than nothing I suppose.”

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Posted 8 years ago

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Hello Caroline, I am glad to hear that you had a wonderful time. I shall we sure to pass on your comments to the property manager in order to make improvements for future guests. Best wishes, Jessica Head of Client Services

Posted 8 years ago

“We're always polite and helpful. Answered questions quickly and booking was straightforward. The only down side was not being able to pay by credit card.”

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Posted 8 years ago

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Hi Caroline, Thank you for taking the time to leave your feedback. I am so pleased to hear you had a positive experience with us. I can assure you we are working on a solution to the credit card problem! Jessica, Head of Client Services

Posted 8 years ago

“The house was lovely and very well equipped. The Welcome hamper was a lovely touch and the cake very tasty.”

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Posted 8 years ago

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Hi Zoe, So thrilled to hear you had such a lovely stay at Hill House, we really love it too! We'll be sure to pass on your praise to the wider team! Jessica, Head of Client Services

Posted 8 years ago

“The most lovely setting and the house was really comfortable. it was great to be able to walk from the front door without having to get in a car.”

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Posted 8 years ago

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Hi Fiona, So happy to hear that you think so highly of Rosetrees. We really do love hearing from our guests! Jessica, Head of Client Services

Posted 8 years ago

“Excellent accommodation.”

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Posted 8 years ago

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Hi Andrew, Thrilled to hear you had such a wonderful stay at The Works! We really do love hearing from guests upon their return. Jessica, Head of Client Services

Posted 8 years ago

“Lovely spacious house in quiet countryside near many recreational activities. Plenty for children and young people to do within house and grounds. Comfortable large beds and plenty of bath/shower rooms. Well equipped farmhouse style kitchen.”

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Posted 8 years ago

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Hi Nancy, We are so thrilled you had such a wonderful stay at Holmegate House and Wing, it's one of our favourites! We look forward to hearing from you in the future. Jessica, Head of Client Services

Posted 8 years ago

kate & tom's is rated 4.7 based on 1,520 reviews