kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews


Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We arrived at a house described as having " stunning contemporary furnishings " to find broken sofa's, worn beds, and the final indignity, the heating broke down twice (in December ! ) We have now waited a month to be told we are to receive 150 GBP back on our 3500 GBP outlay, never experienced such poor treatment from a company promising " incredible houses " and " sumptuously furnished( bedrooms )"”

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Posted 5 years ago

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Thank you very much for your review Julie, we really appreciate your feedback and we'll be passing onto the owner. The kate & tom's team

Posted 5 years ago

“Bit of a disaster! Told us there were 21 rooms (in writing) but when we turned up there were only 18. Then they refused to give us a refund for the 3 rooms we had paid for but didn't exist. Eventually, after threatening legal action they gave us a partial refund but am very disappointed with the service. The place itself was very nice but obviously it was a shock to find that we were 3 rooms short on arrival!”

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Posted 6 years ago

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Hello Sara, As discussed internally we are so sorry that we had provided you with the incorrect information regarding the bedrooms prior to your arrival, we understand how disappointing this must have been for you and your group. The information has now been updated and your refund of compensation has been actioned as per our email correspondence. I hope you and your group were able to take away some happy memories from your special weekend. Best wishes, Sian Client Services Manager

Posted 6 years ago

“First time I have ever felt compelled to leave a damning review about a company. Their website is glossy, the house we hired fantastic, but the company is shockingly bad at doing what they’re paid to do. Though their communication was always polite, it took multiple tortuous emails to set up a viewing (often dealing with different agents who clearly had no clue what’s gone before). Finally we book. Wrong confirmation sent. We then get the correct one at which point we started to deal with the property direct having seen that we actually could have booked direct with them instead of through K&T (a smart move as they were brilliant). Pre-hol confirmation info comes through from K&T with wrong bedroom info on it but didn’t matter as we’d sorted twin/double options direct anyway. Holiday fantastic and so the last thing is the matter of our cautionary deposit. Waited patiently and then we checked direct with property that there were no issues which might affect refund of deposit (there weren’t) so contact K&T who say “sorry, usual email asking for your bank details didn’t send”. Why was I not surprised. At EVERY STAGE of our booking with them they got something wrong. Deposit now back in my account but I wouldn’t recommend this company at all. Instead, use their website by all means for the pretty pictures, then google search to see if you can find your choice of property available to book direct or through another agent”

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Posted 6 years ago

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Hello, Thank you for taking the time to leave us your feedback, I am so sorry that your experience was so problematic. We really do endeavour to provide the best service possible, and so the fact that this is not what you have received is very upsetting. I will be in touch personally to discuss this further with you. Best wishes, Jessica Head of Client Services

Posted 6 years ago

“Awful house and awful owners. I have submitted formal complaint via Tilly. I will be following this up. I have attached a few photos to this to explain- more to come in email.”

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Posted 7 years ago

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Hello Kathryn, Thank you for your email, I am so sorry to hear what a terrible experience you have had. Both Tilly and I will follow up with you today. Best wishes, Jessica, Head of Client Services

Posted 7 years ago

“This is not a beach house. Kate and Tom falsely advertised that this is a 5 minute walk from the beach when even the owners house information states it is a 10 minute walk and it is in fact a 15 minute walk down a main road. The house is more of a renovated static home that sits down a lane with another place either side cheek by jowl with one garden looking into the white cabin. One can neither see nor hear the sea from the white cabin and it is false and misleading on behalf of kate and tom's to suggest otherwise. Upon arrival there was a half eaten plastic box of chicken and beans sitting in the living room and a half empty cola bottle on the floor. We rang kate and tom to express our shock and displeasure at this state of affairs and misleading advertising and they did not even try and rectify the situation. The garden was not mowed and was unkempt for 6 of the 7 days we were there, and was tended to the day before we left, which was not helpful. The floor of the house is covered in white paint which comes off constantly on adult and children's feet. The rubbish was not collected once during the week even though the bins were left out for collection. Legal advice has been sought, that is how bad the kate and tom's experience is.”

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Posted 7 years ago

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Hello Portia, I am so sorry that you had such a bad experience. I will be in touch today to discuss this with you further. Best wishes, Jessica, Head of Client Services

Posted 7 years ago

“Myself and 16 friends hired 'The Orchard' in Cookham Dean for my 30th birthday weekend. The house was stunning and Kate & Tom's were fantastic throughout the booking process. **WARNING** Please be careful when booking into 'The Orchard' as the hot tub was not suitablly chlorinated leaving 50% of my party with a very nasty bacterial infection without any compensation.”

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Posted 7 years ago

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Hello Eian, I am so glad our team were able to help you so successfully. However, we do take all health and safety issues incredibly seriously and so the issue with the hot tub is of great concern. I will give you a call this afternoon to discuss the situation further. Best wishes, Jessica Head of Client Services

Posted 7 years ago

kate & tom's is rated 4.7 based on 1,520 reviews