Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,976 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 26th May 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They keep asking the proof of fund everytime i send my money to my own Philippine bank acct. not knowing that can have access on my bank account information. Not cool”

Helpful Report

Posted 1 year ago

Hi, Kabayan Jen! Thank you for sharing your feedback with us. Our process of requesting proof of funds is essential to establish the legitimacy of the funds being transferred. It helps us verify that the funds originate from a legal source and also ensures your security. Please rest assured that the details you have provided are securely handled, and once we have completed the verification of proof of funds, your information will be promptly deleted from our records. We appreciate your understanding and cooperation in this matter, as it is part of our commitment to maintaining a safe and secure banking environment for all our customers. We are looking forward to your next transaction. Best regards from Kabayan Remit! 🙏

Posted 1 year ago

“2 HOURS AND STILL THEY HAVENT RECEIVE THE MONEY AND ITS MEDICAL SUPPORT VERY INCONSISTENT.”

Helpful Report

Posted 1 year ago

Hi, Kabayan! We sincerely apologize for the inconvenience. Please be aware that the processing time for each transaction may vary depending on online availability and compliance review. However, rest assured, we are fully committed delivering your funds to your loved ones as promptly as possible. We're looking forward to your next transaction, and if it happens, we'll work hard to meet your expectations. Thank you for your patience and understanding. 🙏

Posted 1 year ago

“The Problem with Kabayan is that they use Metrobank who on occasions will hold a transaction for verification even though you have sent successfully to that recipient many times with kabayan before. Then they delay dealing with it for many days. Kabayan are helpless in the fac eof this and get nowhere with their attemots to fix the problem.”

Helpful Report

Posted 1 year ago

Thank you very much for your feedback, Robert. Appreciate it a lot that you took the time to let us know your experience. We apologize for the hassle you had to go through concerning delayed transactions. Rest assured, we will limit this from happening to the best of our ability. Thanks once again for your feedback!

Posted 1 year ago

“Terrible! They are asking for ridiculous and odd documents like investment for remitting large amount of money. They are making things complicated. Definitely no common sense”

Helpful Report

Posted 1 year ago

“I just sent money 2 times in a week and then you guys keep on asking for ridiculous amount of documents. It’s my hard earned money after all. You should not insist on investigating about my savings! You’re company is all about sending money and remittances. I don’t think going through the reasons for my remittance should be within your scope. It’s completely going through my boundaries and privacy”

Helpful Report

Posted 1 year ago

“It takes 4 hours or more to receive the money. Very slow transaction.”

Helpful Report

Posted 1 year ago

Hi Christina, we'll always do our best to deliver your money to your loved ones as quickly as possible. Transfers below Php 50,000 are usually delivered within an hour. However, larger transfers take longer; sometimes we need to conduct additional checks, or banks may take longer to process. Don't worry; we're continuously improving the speed & reliability of our services to provide our customers with an even better remittance experience.

Posted 1 year ago

“Inconvenience, Lack of Information, Lack of communication, everytime delayed, No actions from the higher management. I will not recommend this remittance center to the others. I send money to the philippines, its been 2 days delayed, no information that their partner Metrobank was down.”

Helpful Report

Posted 1 year ago

Sorry to hear you've experienced issues with our service. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 1 year ago

“Every time i have an emergency and the only remittance na meron sa area namin is Palawan but then di talaga nakukuha kaagad ang pera. It says in the system na pwd na makuha but then pagkukunin na sa Palawan wla pa daw ang pera. If i have another choice I don’t want to send money thru palawan pick up.”

Helpful Report

Posted 2 years ago

Thank you for your review and for raising your concern regarding our services. We would like to sincerely apologize for any inconvenience caused. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. We will always aim to deliver our customers’ money as safely and quickly as possible, however, the delivery time may be affected due to different factors. Alternatively, you can send via credit to account or Gcash account.

Posted 1 year ago

“I had my SSS remittance thru kabayam remit, but unfortunately, after a month or 2, still the payment is not credited.to my SSS account. Already ask my rep. In PH to check and unfortunately still not reflecting on my account and ask for the evidence.or proof.of payment woth Kabayan remit, but up to now, no answer and non resolve”

Helpful Report

Posted 2 years ago

Thanks for sharing that, Clint. We're always working on improving our services, so we appreciate every feedback we get. Upon checking, one of our representatives already attended to this concern, and the item has been resolved. Thank you

Posted 1 year ago

“Slow transaction”

Helpful Report

Posted 2 years ago

Sorry to hear you've experienced issues with our service, Curt. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 2 years ago

“I can't access my kabayan remit can you please me to access my kabayan remit app. Thank you”

Helpful Report

Posted 2 years ago

Hi Ruden, thank you for your review. A temporary password has been sent to you. Please let us know if you need further assistance. Thanks!

Posted 2 years ago

“I have sent a money to my brother for Birthday of his son. Upon claiming the teller said that there’s none, though I received the notice that the amount has been paid and ready to be claimed. It was so frustrating as he was not able to buy a cake. When I CALLED to check the Kabayan employee said that it has something to do with the back the metro bank and RBC, the sender and the recipient has nothing to do with that as long as he presented the confirmation or reference number , which is the primary key to search and pull out the transaction.”

Helpful Report

Posted 2 years ago

Sorry to hear you've experienced issues with our service. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 2 years ago

“Very poor investigation for amounts claimed to have been over limit”

Helpful Report

Posted 2 years ago

Thank you for your review and for raising your concern regarding our services. We would like to sincerely apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), we are legally required to check our customers' documents from time to time, especially when sending large amounts. It is also indispensable to understand where customers have obtained the money, they are using to carry out transactions. It is an integral part of the Know Your Customer (KYC) process and vital to AML/CFT compliance. In addition to establishing the source of funds, as part of Enhanced Due Diligence (EDD), were also required to take adequate measures to establish the source of clients' wealth. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 2 years ago

“I already interact 990 but the transfers remains unpaid the customer service was not replying”

Helpful Report

Posted 2 years ago

Sorry to hear you've experienced issues with our service, Mary Grace. Upon checking, we received your payment last Fri, 7 Apr, 16:07, and it was processed Fri, 7 Apr, 16:16. Please feel free to share your feedback on how we can improve our services by sending us an email at info@kabayanremit.com. Thank you!

Posted 2 years ago

“Worse experience ever. Etransfered money. They sent it to the wrong bank, then they credited to the wrong person at the right bank. Supposed to be convenient as it’s online. Their customer service is through Facebook messenger and it takes 30-45 min to answer each question. Will never do business again with this company. I absolutely do not recommend it.”

Helpful Report

Posted 2 years ago

We can confirm receipt of your complaint. We apologize that you had to experience this. We appreciate this opportunity to explain what happened in your transaction. We used Bancnet Instapay to process your transaction, which is a system operated by Banko Sentral ng Pilipinas. That system serves as a bridge for various Philippine banks so your money can be sent faster (it can take as fast as a few minutes). Then the feedback, if the transaction is credited or undelivered (e.g. account number provided does not exist, returned by the bank), will be coming from the recipient bank, which in this case would be BDO. Upon receiving the payment via e-transfer, we process the transaction that you've created online. We initially received a report from BDO stating your transaction has been credited, so we updated your transaction's status on our end likewise. When you told us that it is not yet credited, we made an initial inquiry to the bank but we were advised it was credited. We insisted that it was not and asked for Proof of Deposit. When we received the result of the investigation from the bank, we were advised by the BDO that the funds were for manual deposit and reconciliation on the BDO's end. We hope this gave you a picture of how we coordinate with different parties to process transactions. For this particular case, we heavily relied on your recipient's bank for feedback. We understand that you and your beneficiary did not have a good experience. Our policy prohibits us from giving cash value as compensation so, we would like to offer you a free service fee on your next transaction. This also gives a chance to show that what happened in your transaction is mostly isolated. We will appreciate your understanding and we thank you for your continued use of our service for your remittance needs.

Posted 2 years ago

“The process of pick up has been so long. In case of emergency this is not good. I did send money around 10AM here in canada and until now in the phils. they cannot claim the money its already 10:31PM. I called the customer service but still they dont have assurance when- they told me to wait and they will inform me by email. Its a waste of time.”

Helpful Report

Posted 2 years ago

“Can't login gave up in the end”

Helpful Report

Posted 2 years ago

Sorry to hear you've experienced issues with our service, Michael. Please try to 'Forgot your Password' to reset the password of your account. Alternatively, you can contact our customer care to assist you. Thank you 😊

Posted 2 years ago

“Shy you slways give me a hardtime to log in”

Helpful Report

Posted 2 years ago

Hello Relante, thank you for your review. On your Kabayan Remit app settings, you can enable the Face or Touch ID so you can quickly log in next time. Thank you

Posted 2 years ago

“Takes hours to get confirmation all the time”

Helpful Report

Posted 2 years ago

Thanks for sharing that, Lorna. Official receipt of the transaction automatically sends to the remitter's email 15 minutes after receiving the Interac payment. Sometimes receipts take longer due to the high volume of transactions that we're receiving, but we're making sure that we're still delivering our promise that funds will be delivered in the PH within 1 hour. Thank you

Posted 2 years ago

“it took 3days to credit in my beneficiaries account… it was 1st time for almost 2 yrs im with kabayan/ asenso remit..”

Helpful Report

Posted 2 years ago

Hello Arsenio. We apologise that you had to experience this. We appreciate this opportunity to explain what happened on your transaction. We used Bancnet Instapay to process your transaction, which is a system operated by Banko Sentral ng Pilipinas. That system is in a way serves as a bridge for various Philippine banks so your money can be sent faster (can take as fast as a few minutes). Then the feedback, if the transaction is credited or undelivered (e.g. account number provided does not exist, returned by bank) will be coming from the recipient bank, which in this case would be Security Bank. We initially received a report from Security Bank stating your transaction has been received on their end, so we updated your transaction's status on our end likewise. When you told us that it was not yet credited, we made an initial inquiry to the bank, and they informed us that they encountered a system error in crediting the funds that resulted in manually crediting to the receiver's account on their end. We hope this gave you a picture of how we coordinate with different parties to process transactions. For this particular case, we heavily relied on your recipient's bank for feedback. We appreciate your understanding, and we thank you for your continued use of our service for your remittance needs.

Posted 2 years ago

Kabayan Remit is rated 4.8 based on 21,976 reviews