Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,976 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 26th May 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kabayan REIT customer service is atrocious. If you complain, all they say is ‘sorry to hear that’. They promise to phone back after my formal complaint and they never do. The manager is always in a meeting. Kabayan is ok if it goes right but you will never get an answer to a problem. My complaint was on 31March. In spite of an email, numerous email chasers and about 5 phone calls NOTHING. They do not care”

Helpful Report

Posted 3 years ago

Sorry to hear you've experienced issues with our service, Stephen. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 2 years ago

“Such a nightmare. A bank to bank transaction should be an easy transaction but it has become a nightmare and the funds are not in the account yet. The service is not reliable. I will not use the service anymore, beware.”

Helpful Report

Posted 3 years ago

Thank you for your review and for raising your concern regarding our services, Mr Peter Bucsit. We would like to sincerely apologize for any inconvenience caused. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. We always aim to deliver our customers' money as safely and quickly as possible. However, the delivery time may be affected due to different factors. With our intention of fulfilling transactions faster, after creating one, it generally gets forwarded to the bank automatically without human intervention. We don't intend to prolong your transaction's crediting time. For this particular case, we heavily relied on your recipient's bank for feedback (e.g. transaction status, credited, undelivered, the bank was offline) and when and what actions we will take next. We will appreciate your understanding and thank you for your continued use of our service for your remittance needs.

Posted 3 years ago

“This is a terrible website. It says invalid credentials (incorrect password) but I am 100% it was correct. Then it won't accept my intended recipient's email address saying invalid - and I have been communicating with the intended recipient just for the last 20 years with the same email address!! All the time I spent registering then trying to log in is just a waste of time. I will just continue using another company t send money to the Philippines.”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Rogelio. We're always working on improving our services, so we appreciate every feedback we get. One of our customer service representatives will call you to sort and assist you. Thank you

Posted 3 years ago

“Needs improvement on the payment method”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Marissa. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 3 years ago

“Getting worst, ever since they changed from asenso to kabayan, there is always a delay. Few months ago it was hours delay but lately it was 1 day delay, I have to call customer service to follow up.”

Helpful Report

Posted 3 years ago

Thank you for your review and for raising your concern regarding our services,Reynaldo. We would like to sincerely apologize for any inconvenience caused. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. Upon checking, your recent remittance for your receiver was successfully credited to her Metrobank account minutes after we received your payment. On the other hand, we're always working on improving our services, so we appreciate every feedback we get. Please feel free to share your feedback on how we can improve our services by sending us an email at info@kabayanremit.com . Thank you!

Posted 3 years ago

“faster service”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Maria Fe. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 3 years ago

“Why the first time I sent money that cost $100 it was on hold and asking for proof of fund, why the second time I sent money that cost $511.99 it was not hold and I was not ask for a compliance. If I know that it will happen, I will never send money thru you guys. I better send it to western union, I just trusted the filipino workmate of my wife recommending me your company. I just cant cancel the transaction as it says there that it was automatically deposited to Asensoremit. If you think of my situation, what will i think of you? At this time. Put me in your shoes being a customer. It is very disapointed. After I trusting taking picture of my ownself and my passport in your website , why you did not ask for a compliance at that time, why you guys did not ask a proof of fund or a so that I will say no no no to send, because it was night time here past 11pm and I was too far away from the town or city. Now it was on hold for in how many days. Is that right holding money from other people?. Just return the whole amount of money. Do not hold it. Think that this money is very important for the kids allowance. You should have a good heart.”

Helpful Report

Posted 3 years ago

Thank you for your review and for raising your concern regarding our services. We would like to sincerely apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), we are legally required to check our customers' documents from time to time, especially when for the first time. It is also indispensable to understand where customers have obtained the money, they are using to carry out transactions. It is an integral part of the Know Your Customer (KYC) process and vital to AML/CFT compliance. In addition to establishing the source of funds, as part of Enhanced Due Diligence (EDD) were also required to take adequate measures to establish the source of clients' wealth. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 3 years ago

“Receipt hasn't been sent until now your number can not be reached, messenger chat is not responding. you seem to be a scam”

Helpful Report

Posted 3 years ago

Hi Aida, we appreciate that you've been our loyal customer since 2020; hence, you can testify that our service is legitimate. Official receipt of your transaction was sent via email. Alternatively, you can view your transaction reference on your mobile app or website. We apologize for the delay in your receipt as we're experiencing a high volume of transactions. Our customer care is available 24/7 and contactable via email, messenger or call. Thank you!

Posted 3 years ago

“I an extremely disappointed with the kind of service they render.I am a regular customer and send a big amount of money most of the time.This remittance company give me a hard time and I been asked to send proof of funds ID which I complied but asking for another documents..Not likely to recommend..”

Helpful Report

Posted 3 years ago

Thank you for your review and for raising your concern regarding our services,Vilma. We would like to sincerely apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), we are legally required to check our customers' documents from time to time, especially when sending large amounts. It is also indispensable to understand where customers have obtained the money, they are using to carry out transactions. It is an integral part of the Know Your Customer (KYC) process and vital to AML/CFT compliance. In addition to establishing the source of funds, as part of Enhanced Due Diligence (EDD) were also required to take adequate measures to establish the source of clients' wealth. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 3 years ago

“It took almost a day for your customer service to respond my inquiry regarding undelivered remmittance. The service is too slow.”

Helpful Report

Posted 3 years ago

Hi Jeffrey, sorry to hear you've experienced issues with our service. We're always working on improving our services, so we appreciate every feedback we get. Apologies for the delayed response to your email last Thursday, as we're experiencing a high volume of transactions and inquiries that day. Alternatively, our friendly bilingual staff can assist you with any other queries you may have. We are contactable at 1(437)886-2999 or via Kabayan Remit Facebook messenger. Thank you

Posted 3 years ago

“Sending money is not available after an hour before the receiver can actually received the money transferred, it takes half a day and until now they cant still get it.”

Helpful Report

Posted 3 years ago

Thank you for your review and for raising your concern regarding our services. We would like to apologize for any inconvenience caused sincerely. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. Upon checking with your past transactions, your transaction is available on remittance partner ends as soon as we forward your transaction. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com. Thank you!

Posted 3 years ago

“PLS RESPOND TO YOUR CLIENTS . NO CUSTOMER SErvice”

Helpful Report

Posted 3 years ago

Hi Benedict, thanks for your feedback. Our customer service is available 24 hours, seven days a week. Should you need to contact us, please do not hesitate to message us on Kabayan Remit messenger, call our customer service line or email us at info@kabayanremit.com . Thanks!

Posted 3 years ago

“Very bad experience not only once... be careful guys specifically if you are sending money for emergency you can't rely on them.”

Helpful Report

Posted 3 years ago

Sorry to hear you've experienced issues with our service, May. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 3 years ago

“Delayy worst customer service”

Helpful Report

Posted 3 years ago

Hi Charmie, we'll always do our best to deliver your money to your loved ones as quickly as possible, but sometimes we need to conduct additional checks or banks may take longer to process.

Posted 3 years ago

“I’ve been waiting for the reference number.. it’s been 16 hours. I haven’t received anything yet.. I will NEVER recommend this app!!!😡😡”

Helpful Report

Posted 3 years ago

“Everything went wrong every time I try to send money. I have used Asenso Remit for many years without problems, but now with kabayan I will never send again. I will find another remit co. This new system is ridiculous.”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Bernhard. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com Thank you!

Posted 3 years ago

“between my bank and you i have been messing around for along time. approve payment and you say something went wrong try again later, i have with the same results when are you going to learn its people you are dealing with not bloody computers”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Bernie. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com

Posted 3 years ago

“no promos whatsoever.”

Helpful Report

Posted 3 years ago

Hi Mary Ann, please like our Facebook page for marketing promotion updates. 😊

Posted 3 years ago

“Still waiting for my refund until now. Their reason is accointing is not online.”

Helpful Report

Posted 3 years ago

Hi Aileen, thank you for your review. Upon checking, your funds were refunded to your account the same day it was requested. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 3 years ago

“Agents are nice but Refund takes a lifetime!”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Anazel Calibugan. We're always working on improving our services, so we appreciate every feedback we get. Upon checking, your refund was processed and refunded back to your account a day after the refund was requested, which is still within the timeframe of the refund service level agreement. Thank you

Posted 3 years ago

Kabayan Remit is rated 4.8 based on 21,976 reviews