Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,977 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 26th May 2025

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor turnaround time of transferring money over php 50,000 when other money remittance services are able to process such within minutes.”

Helpful Report

Posted 4 years ago

Thanks for sharing that, Clea. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 4 years ago

“Why is it taking 1-2 banking days to transfer money above 50,000 pesos? Other remittance companies are able to send larger sum of money within minutes. Money has completely left my bank account since last night. Its making me uncomfortable now.”

Helpful Report

Posted 4 years ago

“Not good they change to much”

Helpful Report

Posted 4 years ago

Thanks for sharing that, Joseph. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 4 years ago

“Bad service I’m not happy ,I’m looking other company to use,”

Helpful Report

Posted 4 years ago

Sorry to hear you've experienced issues with our service, Rommel. Please feel free to send us more details at info@kabayanremit.com. so we can have a closer look at the issue for you. Thanks!

Posted 4 years ago

“3 days have riceived my family the money. I always contacting the management.they say ok no problem.”

Helpful Report

Posted 4 years ago

Hi Jaime, we'll always do our best to deliver your money to your loved ones as quickly as possible, but sometimes we need to conduct additional checks or banks may take longer to process. Don't worry; we're continuously improving the speed & reliability of our services to ensure this won't happen again. If it does, we'll always let you know if there's any delay with your transfers. 🙏

Posted 4 years ago

“Excelent. Service thanks”

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Posted 4 years ago

We're so pleased to hear that. Thanks for sharing! 🥰

Posted 4 years ago

“Yes I have bad experience for transfer 1800 pound they ask so many questions,I provide all the documents and it wasn’t enough I send the contract the property and is not enough they treat me like as if the money I stole it,I already transfer the money many time but always when I transfer big amount they give headache sorry but never again I want to send the money by kabayan, I can’t recommend them”

Helpful Report

Posted 4 years ago

Thank you for your review. We'll always do our best to deliver your money to your loved ones as quickly as possible, but sometimes we need to conduct additional checks or banks may take longer to process. Don't worry; we're continuously improving the speed & reliability of our services to ensure this won't happen again. If it does, we'll always let you know if there's any delay with your transfers. 🙏

Posted 4 years ago

“Too expensive fees”

Helpful Report

Posted 4 years ago

Thanks for the feedback, William. We're always working on improving our services, so we appreciate every feedback we get. Have a great day!

Posted 4 years ago

“Bad customer service, waited a week for the money to be sent to the beneficiary and hanggang ngayon, 'di pa rin pumapasok ang pera. Doesn't admit any fault from their side, always trying to put the blame on the user. Definitely do not recommend using their service. One of the worse, if not the WORST.”

Helpful Report

Posted 4 years ago

“The money I’ve sent on February 24 (Wednesday) was credited to my beneficiary on March 1 (Monday),”

Helpful Report

Posted 4 years ago

Hi Mary Grace, thank you for your feedback. Please accept our apologies for the delay and any inconvenience caused. However, as the amount sent was a large amount, the normal crediting time is 1 to 2 banking days. As 25 February was declared a bank holiday, the transfer was processed 2 banking days later, which is today, 1 March 2020. Again, we would like to apologise for the inconvenience. If there's anything else we can help with, please feel free to email us at info@kabayanremit.com. Have a great day!

Posted 4 years ago

“Transaction fee £2.99 on there website but if you transfer money in Phil they will charge you £3.99 for the amount of £50😞”

Helpful Report

Posted 4 years ago

Thank you for your review and for raising your concern. We apologise for the confusion. However, please note that the fee is £2.99 if you send £50 by online bank transfer, and £3.99 If you pay by debit card. We hope this helps!

Posted 4 years ago

“Could've done the verification before allowing you to transfer instead of doing the transaction and request further verification because took a day for my 1st transfer to process.”

Helpful Report

Posted 4 years ago

Hello po. Thank you for your feedback. As a regulated company, we must ensure that our customers' details are up-to-date and verified. Please rest assured that this verification is only a one-time process. You can now use our fast and reliable service hassle-free! We hope to keep your business and apologies for any inconvenience caused.

Posted 4 years ago

“Better not to write something you might get disappointed....”

Helpful Report

Posted 4 years ago

Sorry to hear you've experienced issues with our service. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 4 years ago

“Difficult to deal with, I would not recommend”

Helpful Report

Posted 4 years ago

Sorry to hear you've experienced issues with our service, Barry. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 4 years ago

“I had a very good transactions with you at the beginning, However lately the systems becomes an awfully dissatisfied and disappointing, I’ve asked if how much I can send maximum for a month transactions, they told me it’s up to 5k as long as I can provide a necessary requirement and I agreed I send all you have asked me as this is protocol, then when I had the transactions 2weeks ago you hold my remittances because I have to send the requirements you needed ( again in a matter of two months) anyway to prevent arguments and further delays I be emailed you the latest bank statement and last week while on the phone with one of your customer service he told me that I wouldn’t be able to send remittances because I have maximise the amount of 3k which is allotted for my account, so it’s not updated in your systems still. I’m a good customer of your company as it shows how much money I’ve sent through Kabayan remit.. However it’s very dissatisfied service what I get nowadays from your company.. I’m not sure how to resolve this issue Kind regards, Arleen”

Helpful Report

Posted 4 years ago

Dear Arleen, Thank you for raising your concerns and I'm sorry to hear you've experienced issues with our service. Further to our call today I believe that the issue has now been resolved. If you need any help with your next remittance, please do not hesitate to get in touch with us. Best, Kabayan Team🙂

Posted 4 years ago

“I tried to upload the documents needed especially the picture of my selfie but it didn't work, I don't know what the problem is? And I didn't receive any advice yet from you on how to do it properly... I've carefully followed exactly the instructions there but nothing happened.”

Helpful Report

Posted 4 years ago

Hi Joseph, thank you for raising your concern. We apologise for any inconvenience caused. We believe someone from our Compliance team has been in touch regarding the issue with the verification. Upon checking, the selfie needs to be retaken without any accessories, including eyeglasses. If you continue to experience any issue, please feel free to get in touch with us at info@kabayanremit.com. Thank you!

Posted 4 years ago

“Good service and collect the maney very easy no hazzle”

Helpful Report

Posted 4 years ago

We're so glad to hear your great experience with us. We'll do our best not to disappoint. 🙏

Posted 4 years ago

“I’ve got bad customer service from Rain today 04/11/2020 He sent an email to me at 2:28AM and I replied back at 2:30AM , I replied immediately because my family need my money back home. It’s already 3:30 AM , there’s no update or anything and my remittance still on hold! So I need to Send him a message again but unfortunately he blocked me so cant reply to their email anymore. So bad customer service and rude staff.”

Helpful Report

Posted 4 years ago

Hi Glenn, thank you for raising your concern and please accept our apologies for any inconvenience this might have caused. We have investigated the issue and can confirm that your remittance has been delivered to your beneficiary successfully. Please note that the delivery time of remittances may be affected when additional checks are conducted. We apologise for the delay with the confirmation; however, we can reassure you that your contact details have not been blocked from our end. If there is anything else we can help with, please do not hesitate to email us at info@kabayanremit.com. Best Regards, Kabayan Team

Posted 4 years ago

“Staff are helpful. Money received quickly by beneficiaries.”

Helpful Report

Posted 4 years ago

Thank you for your review. We're glad you had a great experience with our service. Our staff also appreciate your kind feedback. 😊 Best wishes, Kabayan Team

Posted 4 years ago

“Try quick as you can if received a call”

Helpful Report

Posted 4 years ago

Hello Ricardo, thank you for raising your concern and we apologize for any inconvenience this might have caused. We would really appreciate if you could e-mail our support team with regard to this matter. Do not hesitate to e-mail us your comments and feedback at info@kabayanremit.com. Best wishes, Kabayan Team

Posted 4 years ago

Kabayan Remit is rated 4.8 based on 21,977 reviews