Just Value Doors Ltd Reviews

Name: Just Value Doors Ltd
Address: Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB, Heathfield
Rating: 4.63

4.6 Rating 3,011 Reviews

94 %

of reviewers recommend Just Value Doors Ltd

Company Reviews

Metrics

Info

4.6

Based on 3,011 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Value Doors Ltd:

At Just Value Doors we make it easy to order new doors and windows.

Visit Website

Phone:

01435 515001

Email:

info@justvaluedoors.co.uk

Location:

Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB
Heathfield
TN21 8DB

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Just Value Doors Ltd 5 star review on 13th July 2024

Clive Johnson. CEO Crj Handyman Services

Just Value Doors Ltd 5 star review on 25th May 2023

Barry Lucas

Just Value Doors Ltd 5 star review on 28th November 2022

John Vintiner

Just Value Doors Ltd 1 star review on 11th November 2022

Anonymous

Just Value Doors Ltd 5 star review on 1st September 2021

Mark And Debbie Sutterby-Watts

Just Value Doors Ltd 5 star review on 14th April 2021

Chris Purkiss

Just Value Doors Ltd 5 star review on 13th April 2021

Angela

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Door was delivered on time and was well protected. My granddaughter was delighted with the finished stable door.”

Helpful Report

Posted 5 years ago

“Good Service, Good product”

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Posted 5 years ago

“Awful! Unfortunately I ordered a door and was told it wasn’t able to be fitted so had my money refunded. Then after numerous emails and calls managed to get confirmation that the surveyor was in fact happy to fit the door for me so I put through a couple of doors to check prices and variations and then emailed to say I’d like to go ahead with the exact same door I previously ordered and paid for but would like a colour change to the external frame only. I was then sent a sign off that I didn’t think to triple check presuming these details would of been written in correctly by the member of staff I’d been dealing with. Turns out they weren’t! They were incorrect and the internal door colour had also been changed to grey when the email specifically asked for ONLY the external door frame colour to change otherwise the order to be the SAME as the one initially ordered and paid for that they’d said they could not fulfil. I came home to the wrong colour door, a door I did not ask for that cost £1500+ I phoned and said the order was incorrect 3 weeks ago and received no response, no update, no call from anyone to update me on the situation. I emailed yesterday saying how disappointed I was that no one got back to me and today I received an email saying they had recorded a call where I’d asked for the internal door colour to be grey which is incorrect because I never once asked for an internal door colour to be grey, I rang and asked for this recording to be sent to me ASAP as I knew it didn’t exist and was a blatant lie to which the response was, no sorry we don’t have it it was just written down. They’ve refused to replace the door or help in any way other than me paying to change the internal colour and said regardless of it not being what I asked for they have a sign off that I confirmed so it’s my fault???? The fitting was also changed to weeks later as the door wasn’t ready so my door wasn’t fitted for almost 6 weeks after payment. Disgusting behaviour from any company. 0 customer service and taking no responsibility for their mistake. Awful situation for something that isn’t a small purchase! AVOID!!!!!”

Helpful Report

Posted 5 years ago

Dear Abigail, I’m very sorry to hear that you did not expect the door to arrive in the colour it did. We do of course want our customers to be satisfied with the product and service they receive. I must point out we always request customers complete a ‘sign-off’ and approve the specifications before proceeding. As mentioned a solution would be to replace the door slab in the new colour and we are happy to do this at a reduced price for you. If you would like to consider this option please do get back in touch and we would be happy to look at this for you. Kind Regards Just Value Doors

Posted 5 years ago

“Great comms and fast delivery”

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Posted 5 years ago

“Very pleased with the two windows and were fitted very well, and they look great. Many thanks”

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Posted 5 years ago

“Very helpful office staff - and good products.”

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Posted 5 years ago

“Had to change order prior to fit, process was quick and stress free.”

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Posted 5 years ago

“Doors were delivered on time and look excellent. Also good customer service”

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Posted 5 years ago

“Expensive for a fire certification. Communication was difficult. Information was difficult to obtain. Had to make many phone calls.”

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Posted 5 years ago

“Great door good service”

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Posted 5 years ago

“Fitted fine, easy to fit.”

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Posted 5 years ago

“Happy with the windows, delivery as expected.”

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Posted 5 years ago

“Great website, great products and great service. Would highly recommend”

Just Value Doors Ltd 5 star review on 16th December 2019

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Posted 5 years ago

“Good prices and a decent after sales service. Door took a while to arrive but I believe this was because 1 didn't pass quality control so its good to know they are all checked before dispatch.”

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Posted 5 years ago

“Great Service, Prompt Delivery, Well protected and ready for installation Happy and Satisfied Thank you”

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Posted 5 years ago

Author didn't leave any comments.

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Posted 5 years ago

“Responsive customer service.”

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Posted 5 years ago

“Hi Great company.Made easy to order online and even rang to check measurements which is good.French doors were delivered on correct day first thing in the morning. Would highly recommend and will use again.”

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Posted 5 years ago

“Great door with survey and fitting process well organised. Took a little longer than anticipated but worth it and fitters couldn't do enough for us.”

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Posted 5 years ago

“Ordering our patio doors was straight forward using the web site and we could order exactly what we wanted. We had one query so phoned the helpline, the lady was extremely helpful. We were slightly dubious re quality as you take a chance ordering online but in our opinion the doors are excellent quality, we fitted them ourselves and so far there are no issues. The delivery man was great, punctual and very helpful. Would recommend!”

Helpful Report

Posted 5 years ago

Just Value Doors Ltd is rated 4.6 based on 3,011 reviews