Just Value Doors Ltd Reviews

Name: Just Value Doors Ltd
Address: Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB, Heathfield
Rating: 4.64

4.6 Rating 2,763 Reviews

94 %

of reviewers recommend Just Value Doors Ltd

Company Reviews

Metrics

Info

4.6

Based on 2,763 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Value Doors Ltd:

At Just Value Doors we make it easy to order new doors and windows.

Visit Website

Phone:

01435 515001

Email:

info@justvaluedoors.co.uk

Location:

Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB
Heathfield
TN21 8DB

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Just Value Doors Ltd 5 star review on 25th May 2023

Barry Lucas

Just Value Doors Ltd 5 star review on 28th November 2022

John Vintiner

Just Value Doors Ltd 1 star review on 11th November 2022

Anonymous

Just Value Doors Ltd 5 star review on 1st September 2021

Mark And Debbie Sutterby-Watts

Just Value Doors Ltd 5 star review on 14th April 2021

Chris Purkiss

Just Value Doors Ltd 5 star review on 13th April 2021

Angela

Just Value Doors Ltd 4 star review on 7th February 2021

Mark Beattie

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely door am very pleased and the fitter very pleasant and cleared up all the mess. Would have been 5 stars but thumb turn was forgotten”

Just Value Doors Ltd 4 star review on 5th March 2020

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Posted 4 years ago

“Beware who makes your doors. I placed an order and it was not made by just value doors but by a subcontractor and if i had known that I would not have placed the order. I’ve now had 3 delivery dates and yes a door and frame was delivered however with no glass and no panel so totally useless and missing end caps to the door drip moulding. No call before delivery as stated on their info and didn’t even call me back when they said the would. I’m now on my 4th delivery date for the glass and panel but have absolutely no faith they will turn up when they say. Personally I won’t be using this company again, over 40yrs working in the building trade this is the worse service I’ve ever experienced with a manufacturer”

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Posted 3 years ago

Hi David, Thanks for leaving us a review. We are very sorry for the delay you experienced in receiving your item, which was due to an unexpected and unavoidable supply issue. We would be more than happy to offer you money off vouchers for your next project as compensation. Kind Regards Just Value Doors

Posted 2 years ago

“"Order was wrong"”

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Posted 6 years ago

“Good Installation Good quality product”

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Posted 7 years ago

“Impressed with the order process so far. Looking forward to successful timely delivery soon.”

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Posted 6 months ago

“Just Value Doors ask you to review them by offering you £12 cash back if you do so - all before you receive your order. If you look at all the 5 star reviews you'll see that they are from people saying 'the order process was great, can't wait to receive them!'. Yes, the ordering process was great and the staff were helpful. I placed an order in plenty of time for their recommended timelines and emailed to check if I had enough time etc. There was then a slight adjustment of timings at the start due to Flush UPVC windows taking a bit longer than they originally thought but I was still within time and was told that yes everything should be fine and the suggested delivery date would only change if a delivery van broke down etc. Then a few days before delivery I was told that the windows were delayed by a month. When I complained and said that I had builders renovating my bathroom in a few days I was given the disclaimer of 'we do say you shouldn't plan your builders around us, no guarantees were given' etc. I was told that it was a human error due to a miscalculation of timings about the type of window I had ordered, despite there already having been adjustments made for this. When I finally had the windows and managed to get the builders back, they noticed that the windowsills I'd been sent were too short. I was told by Just Value Doors that had I notified them at the time of delivery they would have been able to fix this for me - unfortunately I was not about to risk booking builders again until I had the windows in hand so this was not possible. We had to live with boarded up windows through winter, pay for the scaffolding to remain in place for another month and then use our old windowsills. After complaining I was given a discount that amounted to less than 2% of the purchase price. I was originally impressed with all the 5 star reviews that Just Value Doors have but if you actually read the reviews of people who have received their order you'll see a lot of stories like mine!”

Helpful Report

Posted 1 year ago

Hi Ruth, Thank you for your review. We would like to take this opportunity to again apologise for the misunderstanding around the delivery of your order. You were unfortunately sent a date in error, this was never meant to be sent to you and as you say, this was a human error. This was of course entirely regrettable and we did apologise at the time, however, this was a one-off incident. For this, we did process a refund for you. Regarding reviews, these are sent out automatically and it is entirely up to customers as to when they post a review, if they choose to do so at all. Many of our reviews are from happy repeat customers and people who have received their order and have been impressed with the quality and service delivered. The majority of our customers receive a high level of service throughout their experience with us, we appreciate you did not have the best experience with us on this occasion and would love the opportunity to be able to work with you again in future and show you how we have earned our excellent reputation. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“Very disappointed with the after sales service, no trims initially supplied with French Door and windows, only to be told they are unable to supply the trims retrospectively, go and buy them from a Builders Merchant. Sales was excellent with no issues.”

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Posted 1 year ago

Thank you for the review of Just Value Doors Ltd. We really appreciate you taking the time to let us know about your experience and we apologize for the after service sales issue and for not initially supplying the trims with your French Door and windows. Can you tell us more about what went wrong, so we can make sure it doesn't happen again? We are so glad that the sales process went well! Once again, thank you for your honest review and feedback. We're all about making it easier to order new doors and windows

Posted 1 year ago

“Avoid at any cost. I lost £3000 because they supplied a wrong door and when I approached them they put the responsibility on me. They advised me on the phone what I needed to order and I did. It then turned out to be the wrong door. AVOID AVOID AVOID. Cowboys”

Helpful Report

Posted 1 year ago

Hi Reza, Your review is disappointing to read but also entirely incorrect. You created a quote on our website and subsequently spoke with our sales team who amended the sizes as per your instruction, but no amendments were made to the opening direction of the doors, which is the reason for your complaint. You were then sent an order sign off and this is sent to all customers before manufacturing begins and is a final chance for customers to check over the full specification and then either sign off to begin production or make amendments. You made no amendments and signed this order off. You were supplied with the order in full and exactly as per your specification requested on the order. After reviewing the photos you sent in, we have also advised you that you have installed the door in question in reverse, with the internal part of the door currently facing outside. We would strongly recommend installing this correctly. Your situation is regrettable but is not the fault of Just Value Doors and we strongly dismiss the claim that we are 'cowboys', we have been professional and courteous to you throughout. We remain ready to assist however we can in future should this be necessary. Kind Regards Just Value Doors We're all about making is easy to order new doors and windows

Posted 1 year ago

“Please ask me to write a review AFTER I have received my goods and had a chance to review them! 2 days after the ORDER is frankly ridiculous. The order is not due to arrive for another week, minimum At the moment I'm not at all likely to recommend you as you have sent me communications at precisely the WRONG time”

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Posted 1 year ago

Hi Sara, Sorry to have asked you at the wrong time. Just to point out we were asking for a review of your shopping experience with us, not the product at this time, which as you say wont arrive for 2+ weeks, again our apologies if this wasn't clear. Kindest Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“Too confusing, couldn’t get past page one”

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Posted 1 year ago

“Grinding hinges on one of the windows. They made up some new sash's slightly smaller to hopefully fix the issue. However, they are refusing to arrange the fitting of the new parts. Meaning I will have to fix their mistake at my own expense.”

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Posted 1 year ago

“Ordered 2 doors, both arrived with incorrect spec. Customer Service were no help whatsoever. We tried to establish with them how the error occurred as we discussed the order details with them prior to placing online. When we refused the doors and informed them, we asked if the calls were recorded so that we could go back and check who might be at fault. They said they would, however when I followed up I was told they don't actually record the calls. I asked if it was a mistake when customer service told me that they record calls, and could there also have been a mistake/miscommunication when we spoke prior to ordering. The response was no mistake by them. Since they would take no responsibility or help correcting the order I asked for a quote to fix the 2 doors. I was quoted £150 less than the original order of over £2k. So I've told them that I will keep the original doors. I will now order new doors from another supplier. One other thing. One of the doors was missing a panel that was meant to be delivered by a courier the same day as the main door order. This never turned up. I was told someone called Janet took delivery. We live at the top of a small village, no Janet here. Overall experience, shocking.”

Helpful Report

Posted 1 year ago

Dear Martin, We truly sympathise with your situation and understand mistakes do unfortunately sometimes happen (on both sides) and when we make mistakes, we always put them right and, feel this is what retains customer trust. We have offered you a discount on remaking the doors, however do understand the cost to remake is still significant. Unfortuanlly due to the situation, as a result of your actions, we can't further subsidise the costs for you I'm afraid. Regards your missing panel. Again our apologies, we will of course update you as soon as the carrier updates us, which I'm sure will be tomorrow. Kindest Regards Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 year ago

“Awful, awful experiences. Delayed deliveries. Multiple missing batches. Shoddy customer service.”

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Posted 2 years ago

Good afternoon Ruby, Just Value Doors appreciates your constructive criticisms in the following areas noted above, we have taken your negative feedback seriously and will carry out any investigation works to ensure future issues reduce. It is extremely important to the Just Value Team to ensure that all customers are left 100% satisfied, but we do realise this is not always possible due to unforeseen circumstances through logistics, and we hope that we get another opportunity in the future to show you how great the service can be. Ongoing support is always on offer, so please don't hesitate to give us a call if neccesary. Just Value Doors.

Posted 2 years ago

“So POSH and Perfect. Ordered the New Aluminium Hybrid Door Vico in Anthracite Grey. Extremely Happy with the well secure packaged door on arrival . Definitely got that WOW factor and so easy to place the order . Well done to the team at this company especially Jack who offered me a 5% discount on placing the order which covered the delivery charge.”

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Posted 3 years ago

“Service was excellent, quick and hassle-free. Thank you and I am really looking forward to getting my brand new door :)”

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Posted 3 years ago

“JUST VALUE DOORS Rude and argumentative owner, poor service and even worse complaints management. Avoid like the plague. With Just Value Doors you are guilty until proven innocent. Wrong drawings and technical information on website, lack of responses from the team (and certainly no urgency). They got my order wrong, which I had to prove to them as they couldn’t understand it was wrong. Weeks of back and forth ensued when they finally admitted fault after a change in their manufacturer. It’s not up to customer to tell them that the pictures did not match the technical drawings on the website, yet I spent hours/days/weeks trying to explain to them. Initially they refused to give a refund but finally we’d agreed a discount and we could move on. They said the refund would be in our account in a couple of working days. Weeks then passed of me contacting to ask where the money was and the owner said that he had now decided to withhold the refund until we’d signed a satisfactory agreement. But this was weeks down the line with no communication. I’ve never experienced anything like this company before…. After all this, the windows arrived and 7 out of 11 were damaged/scratched due to them being packaged so poorly. We then sent CCTV footage & time-stamped pictures of them being unloaded to show that we did not damage them, and we were treated as guilty until proven innocent. Clearly no evidence was enough even though the time stamped pictures were before the driver left. The owner accused us of running a blade down the windows, even though we’d sent sufficient evidence. Even the delivery driver acknowledged the windows were damaged, which JVD didn’t believe either. JVD said they would not replace the windows, only the glass. Another two weeks had passed with us disputing, they then said they would replace the glass & repair the scratches but would now be a further 8+ week wait (to try and put us off) and said that they’d withhold the refund throughout this process. After months of nothing but stress and time lost, not to mention the delays in our build, we decided that we’d had enough. Still no refund processed even though it had been promised. JVD settled on a further £157 discount which is pathetic for the level of damage/scratches. They couldn’t understand the previous discount was placed on the windows being the wrong model/specification and carried the issue forward so that no matter what condition they turned up in, there would be no more help or understanding. I could not trust this company any less. They are immoral and rude and the stress they’ve put on my family is immeasurable. Even down to the actual quality of the windows, with beading not aligned, drip vents hanging off, loose handles, windows catching on screws when opening. Overall – shocking. They even sent a touch up paint in the wrong colour, after everything. Please learn one thing from our experience and DO NOT WASTE YOUR TIME AND MONEY. What I experienced was nothing to do with COVID-19. I’d be more than happy to expand on the full picture, if needed.”

Helpful Report

Posted 3 years ago

Dear Daniel, We are sorry and surprised to see you are not satisfied with the outcome of your complaint, as previously you suggested otherwise. To summarize - We admit the profile specification initially provided to you was out of date, resulting in the newer profile you received being slightly different. However the overall style, design, colour and appearance was correct and as ordered, with the only minor difference being an arguably unnoticeable tweaked improvement in profile shape. You negotiated this fact daily and obsessively over a matter of weeks, finally resulting in a compensation amount of £3,248.52 (37% of order value) being agreed for you to accept this minor change. Then on receipt of delivery, you reported that over half of the windows had arrived damaged and suggested further compensation. We viewed the CCTV footage you provided which in fact showed a female with scissors in hand unpackaging. We are not suggesting you intentionally caused any damage however it would be extremely unlikely that any frames would have left the factory in this condition, due to quality control, packaging and a dedicated delivery vehicle. As a side note, we did offer to collect and rework all the frames, however due to COVID-19 this was estimated to take upto 8 weeks, to which you declined. We obviously needed to draw the line on compensation, however we offered to increase the amount to £3,400.00 to take into account the reported damage and bring your complaint to an end, to which you and your brother agreed. Lastly, regarding some issues you mentioned, vents, handles and the like. Please rest assured these are all covered within your 10 year guarantee, please contact support@justvaluedoors.co.uk for assistance. Kind Regards Just Value Doors

Posted 3 years ago

“Very good.”

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Posted 3 years ago

“It is hard to write a review when the doors are not here yet.”

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Posted 3 years ago

“you said we would have it it 2wks it took 2 month. even in the present circumstances. this is very poor. i would not use this company again.”

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Posted 3 years ago

“Damaged screws in the handle pack, resulting in me having to drive from Tunbridge Wells tony our Heathfield depot. (1.5hrs off site) On completion of job I found door number and cill end caps missing so will have to return to clients house to fit. (Previous door supplier by you required glazier to attend to rectify water leaking issues. . . . ) You are very helpful when issues arise but I fear your quality control is not upto speed.”

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Posted 4 years ago

Just Value Doors Ltd is rated 4.6 based on 2,763 reviews