Just Value Doors Ltd Reviews

Name: Just Value Doors Ltd
Address: Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB, Heathfield
Rating: 4.63

4.6 Rating 3,004 Reviews

94 %

of reviewers recommend Just Value Doors Ltd

Company Reviews

Metrics

Info

4.6

Based on 3,004 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Value Doors Ltd:

At Just Value Doors we make it easy to order new doors and windows.

Visit Website

Phone:

01435 515001

Email:

info@justvaluedoors.co.uk

Location:

Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB
Heathfield
TN21 8DB

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Just Value Doors Ltd 5 star review on 13th July 2024

Clive Johnson. CEO Crj Handyman Services

Just Value Doors Ltd 5 star review on 25th May 2023

Barry Lucas

Just Value Doors Ltd 5 star review on 28th November 2022

John Vintiner

Just Value Doors Ltd 1 star review on 11th November 2022

Anonymous

Just Value Doors Ltd 5 star review on 1st September 2021

Mark And Debbie Sutterby-Watts

Just Value Doors Ltd 5 star review on 14th April 2021

Chris Purkiss

Just Value Doors Ltd 5 star review on 13th April 2021

Angela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged for an additional delivery. Still missing parts so we can't finish the doors. After sales is shocking. Seem to get through to an external reception that can't do anything other than take a message. Won't be using these guys again. Our last review was 5 star for the order placing process and because they gave a discount for giving a review. Ordering process was 5 star, but the delivery is 2 star. Shame. Might not matter for a home owner, but as a business its far from value, due to all the time back and forth.”

Helpful Report

Posted 8 months ago

Hi Nik, Thank you for taking the time to leave a review. You'll be aware that the redelivery fee was necessary as nobody was at the delivery address to accept delivery when we first tried. We have previously extended our apologies to you that the panel is missing from the door, and we have advised that this will be with you this week. Please get in touch with support@justvaluedoors.co.uk should you require any further assistance. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 8 months ago

“After care is shocking”

Helpful Report

Posted 8 months ago

Hi James, Thank you for taking the time to leave a review. You only placed your order a couple of hours ago, so we are very keen to hear what part of the after care has failed to meet your expectations. Please do get in touch so that we can discuss further and get things put right. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 8 months ago

“Don't recommend for delivery to building sites. We were there and don't normally have problems with deliveries, but are now being charge a redelivery charge of £58.”

Helpful Report

Posted 8 months ago

Hi Nik, We attempted to deliver your order on the previously advised date and there was nobody present. The driver tried calling a number of times when they arrived at the address, the calls unfortunately were not answered. The delivery photos taken by the driver show that the site was empty. On this occasion therefore, a redelivery fee was regrettably necessary. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 8 months ago

“Delivery date already very long and now extended, which is creating a delay for the project.”

Helpful Report

Posted 9 months ago

Hi Leon, Thank you for taking the time to leave a review. We're disappointed to read you're unhappy with your delivery date - your order contains windows with dual colours, one of which is a custom RAL colour. As a result the lead time is longer than a standard colour. I can see you have been advised of a minor delay relating to the production of your order, we are working to resolve this and will of course deliver your order as soon as possible. If you have any questions or concerns, please get in touch at support@justvaluedoors.co.uk Thank you. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 9 months ago

“Currently, my opinion of Just Value Doors is quite poor. They have allowed me to purchase a door through their website but only now have they told me that they are unable to make the door I would like in the size I have asked for. The door type I have asked for and the size are options on their website, I haven't asked for anything unique. It's quite frustrating as if I knew I couldn't purchase my order I may have looked elsewhere.”

Helpful Report

Posted 1 year ago

Hi Benjamin, Thank you for taking the time to leave a review. I've had a look into your order this morning and can see that we have contacted you to advise that unfortunately the panel in the lower half you selected is regrettably unable to be supplied to suit the doors height. The sizes you provide at the time of ordering are the overall sizes and we can manufacture the door to your desired dimensions. The issue is only with the panel design for the lower half of the door and I can see that we have given you options for an alternative panel design. I know you are currently discussing these options with our order processing team, so please do get back in touch with them if you have any questions or concerns. I of course apologise for the inconvenience and disappointment caused, we are looking at our website to make sure the panel designs offered and the sizes they are available in are up to date and accurate. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“Please ask me to write a review AFTER I have received my goods and had a chance to review them! 2 days after the ORDER is frankly ridiculous. The order is not due to arrive for another week, minimum At the moment I'm not at all likely to recommend you as you have sent me communications at precisely the WRONG time”

Helpful Report

Posted 2 years ago

Hi Sara, Sorry to have asked you at the wrong time. Just to point out we were asking for a review of your shopping experience with us, not the product at this time, which as you say wont arrive for 2+ weeks, again our apologies if this wasn't clear. Kindest Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 2 years ago

“I ordered stable door for my shepherds hut holiday let. When the joiner was fitting it he voiced concerns over how flimsy it was. As soon as we had some bad weather of rain and wind together, it started leaking, water getting in all over. The joiner came back and was shocked at how many places the water could get in. He adjusted the door but to no effect, it is still leaking which is not looking good on my customers reviews of my hut.”

Helpful Report

Posted 3 years ago

“Orders a non stock sized door online , got a phone call from Jack to confirm. Nothing seemed an issue , so signed off the form and all ordered. Very efficient Unfortunately still waiting for the bottom panel”

Helpful Report

Posted 3 years ago

“Poor service. Bought two large French doors, 3 months apart. They changed suppliers between my orders and did not inform me. even though I requestedI the same spec and feature of doors but they came with 6 visual differences. The doors are on the same side of the house and do not match. Complained to the company and they accepted no responsibility and quoted their T&Cs and that they have the right to change suppliers. Reasonable product(s) but terrible customer service. I would not use tis company again.”

Helpful Report

Posted 4 years ago

Hi Nigel, I'm very sorry to hear of your disappointment. After review it was found that nothing had been reported until we made a courtesy call to yourself in May and you had already fitted both doors. The second door being delivered in March. You advised you did not want to remove the doors and we offered substantial discount on future quotes in the way of money off vouchers as a gesture. Unfortunately you have rejected this offer. If we can be of any assistance in the future please do get in touch. Kind Regards Just Value Doors

Posted 4 years ago

“It is easy to order and pay on the website but then it goes downhill. I didn't get an email with a provisional date for 2 weeks. Delivery was 7 weeks and I had to send many emails to get a delivery date. Even then I got a provisional delivery date and the date arrived with no update. The door arrived, the driver was friendly and helpful. But I paid to have a cat flap fitted and the hole for the cat flap was not done. Up to delivery just value doors was quick at replying to emails. But now the door is received and I am awaiting the correct glass communication has died and replies not forthcoming. Although a lot of the issues are with the supplier at the end of the day the contract and payment are with just value doors so the buck ends with them. It is up to them to ensure they have full efficient communication with their supplier and supplier's courier to fully update their customers. Also the ten year warranty should be automatically be sent to customers not sent upon a review being written. And no one should write their review until the full service has been satisfactorily completed and any issues resolved. Therefore for overall service its a 2/5.”

Helpful Report

Posted 4 years ago

“Well I’ve had a bit of trouble, the fixing kits they sent did not match what was sold to me, then the email chain to sort this problem out was shocking, 8 weeks from buying 2 windows and a patio door till my delivery date just hope it don’t get delayed anymore, maybe it’s just COVID that’s effecting them....I don’t know definitely not my best experience and as for keeping in touch... they don’t.”

Helpful Report

Posted 4 years ago

“First time I have bern asked to write a review over three weeks prior to the goods (in this case a UPVC Door) arriving.”

Helpful Report

Posted 4 years ago

“Product was good quality but service was very poor, had to keep chasing for updates and given conflicting stories re the reason for the delay in delivery, advertised 2 week delivery ended up as 10 weeks. Tried to escalate to the company owner but was refused and he ignored my emails. Price was high but their range was good.”

Helpful Report

Posted 4 years ago

“Can't say I find the customer services good and order took a lot long an advised with very little communication from anyone.”

Helpful Report

Posted 4 years ago

“Great service from Darren, George, Jack and Charly - basically everyone in the JVD Service team who fielded my joyous weekly emails. Unfortunately, you were severely let down by Alufold, your supplier, who turned this order into a three month nightmare. As such, whilst I'd give yourselves personally a 5, the whole experience to get a complete, fully built door as ordered sadly fell way short. Given it was JVD I transacted with, this means I cannot give a good review. Good luck, keep the high level of service and maybe find a new supplier!”

Helpful Report

Posted 4 years ago

Hi Kevin, Thanks for your review and feedback on your experience. We will certainly take your comments onboard. I'm sorry your experience was not as both you, or we would have expected. I truly hope your new door serves you well in the years ahead and of course, let us know if you need any further assistance in the future. Kind Regards Just Value Doors

Posted 4 years ago

“you said we would have it it 2wks it took 2 month. even in the present circumstances. this is very poor. i would not use this company again.”

Helpful Report

Posted 5 years ago

“Quick delivery but only sent one man to deliver a very heavy door. Door was covered in silicon which they expected me to remove.”

Helpful Report

Posted 5 years ago

Hello, I'm sorry to hear there was silicone on the door. Silicone is used to seal the glazing cassette into the door, and unfortunately it seems some excess was left visible. As mentioned, domestic glass cleaner will do the trick in cleaning the whole door post install. Regards delivery, again apologies for any inconvenience, however we do operate a one-man delivery, and therefore require assistance unloading. Kind Regards Just Value Doors

Posted 5 years ago

“Door delivered as per details however find that stable door ordered but panelsl had to be cut to size on site and considering price charged totally unacceptable even offered to be given dimensions !who can't use a tape?plus no mention of this detail in description”

Helpful Report

Posted 5 years ago

“Expensive for a fire certification. Communication was difficult. Information was difficult to obtain. Had to make many phone calls.”

Helpful Report

Posted 5 years ago

“Was quick to come, but not what was advertised came in 3 parts when it was advertised as one frame no fixings came with it ! If we would have known it came in 3 parts and that we needed fixings would have ordered some fixings... way to expensive for what we got , wont use them again.”

Helpful Report

Posted 5 years ago

Dear Claire, I'm sorry to hear you didn’t receive what you expected. I must point out that with UPVC frames, the glass is supplied separately as this is required for installation reasons. If you need any further assistance at all, please don’t hesitate to contact us. Kind Regards Just Value Doors.

Posted 5 years ago

Just Value Doors Ltd is rated 4.6 based on 3,004 reviews