Just Value Doors Ltd Reviews - Read 1,538 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.43 out of 5

About Just Value Doors Ltd:

At Just Value Doors we make it easy to order new doors and windows.

Visit Website

Phone:

01435 515001

Email:

info@justvaluedoors.co.uk

Location:

Units 2-3 Station Road Industrial Estate
Browning Road
Heathfield
East Sussex
TN21 8DB

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Just Value Doors Ltd 5 star review on 13th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is easy to order and pay on the website but then it goes downhill.
I didn't get an email with a provisional date for 2 weeks. Delivery was 7 weeks and I had to send many emails to get a delivery date. Even then I got a provisional delivery date and the date arrived with no update. The door arrived, the driver was friendly and helpful. But I paid to have a cat flap fitted and the hole for the cat flap was not done. Up to delivery just value doors was quick at replying to emails. But now the door is received and I am awaiting the correct glass communication has died and replies not forthcoming. Although a lot of the issues are with the supplier at the end of the day the contract and payment are with just value doors so the buck ends with them. It is up to them to ensure they have full efficient communication with their supplier and supplier's courier to fully update their customers. Also the ten year warranty should be automatically be sent to customers not sent upon a review being written. And no one should write their review until the full service has been satisfactorily completed and any issues resolved. Therefore for overall service its a 2/5.”

Posted 2 months ago

“Well I’ve had a bit of trouble, the fixing kits they sent did not match what was sold to me, then the email chain to sort this problem out was shocking, 8 weeks from buying 2 windows and a patio door till my delivery date just hope it don’t get delayed anymore, maybe it’s just COVID that’s effecting them....I don’t know definitely not my best experience and as for keeping in touch... they don’t.”

Posted 4 months ago

“First time I have bern asked to write a review over three weeks prior to the goods (in this case a UPVC Door) arriving.”

Posted 5 months ago

“Product was good quality but service was very poor, had to keep chasing for updates and given conflicting stories re the reason for the delay in delivery, advertised 2 week delivery ended up as 10 weeks. Tried to escalate to the company owner but was refused and he ignored my emails. Price was high but their range was good.”

Posted 6 months ago

“Can't say I find the customer services good and order took a lot long an advised with very little communication from anyone.”

Posted 6 months ago

“Great service from Darren, George, Jack and Charly - basically everyone in the JVD Service team who fielded my joyous weekly emails. Unfortunately, you were severely let down by Alufold, your supplier, who turned this order into a three month nightmare. As such, whilst I'd give yourselves personally a 5, the whole experience to get a complete, fully built door as ordered sadly fell way short. Given it was JVD I transacted with, this means I cannot give a good review. Good luck, keep the high level of service and maybe find a new supplier!”

Posted 7 months ago

Hi Kevin,
Thanks for your review and feedback on your experience. We will certainly take your comments onboard. I'm sorry your experience was not as both you, or we would have expected. I truly hope your new door serves you well in the years ahead and of course, let us know if you need any further assistance in the future.

Kind Regards
Just Value Doors

Posted 6 months ago

“you said we would have it it 2wks it took 2 month. even in the present circumstances. this is very poor. i would not use this company again.”

Posted 10 months ago

“Quick delivery but only sent one man to deliver a very heavy door. Door was covered in silicon which they expected me to remove.”

Posted 1 year ago

Hello,
I'm sorry to hear there was silicone on the door. Silicone is used to seal the glazing cassette into the door, and unfortunately it seems some excess was left visible. As mentioned, domestic glass cleaner will do the trick in cleaning the whole door post install. Regards delivery, again apologies for any inconvenience, however we do operate a one-man delivery, and therefore require assistance unloading.

Kind Regards
Just Value Doors

Posted 1 year ago

“Door delivered as per details however find that stable door ordered but panelsl had to be cut to size on site and considering price charged totally unacceptable even offered to be given dimensions !who can't use a tape?plus no mention of this detail in description”

Posted 1 year ago

“Expensive for a fire certification. Communication was difficult. Information was difficult to obtain. Had to make many phone calls.”

Posted 1 year ago

“Was quick to come, but not what was advertised came in 3 parts when it was advertised as one frame no fixings came with it ! If we would have known it came in 3 parts and that we needed fixings would have ordered some fixings... way to expensive for what we got , wont use them again.”

Posted 1 year ago

Dear Claire,
I'm sorry to hear you didn’t receive what you expected. I must point out that with UPVC frames, the glass is supplied separately as this is required for installation reasons. If you need any further assistance at all, please don’t hesitate to contact us.

Kind Regards
Just Value Doors.

Posted 1 year ago

“The door was damaged when it arrived (screws snapped off in on the bottom plate), no spacers were provided and door dimensions were written in black marker pen on the bottom panel and have now stained the door. Very dissapointing.”

Posted 1 year ago

Dear Customer,
I'm sorry to hear of your disappointment. I understand our customer service team has now advised you regards the protective film on the bottom panel which needed removing (easily missed). Also after investigation we believe the damaged screw you found will not cause any issue with installation as discussed. If you do however experience any further issues or need any assistance please do get back in touch.

Kid Regards
Just Value Doors

Posted 1 year ago

“Website ordering was clear and easy. Product is disappointing - feels very plasticky. No proper lock connecting bottom and top halves of stable door, just a bolt you screw on yourself. Delivery problems - sill went missing and new one had to be supplied causing a week's delay. Glazing bars arrived damaged and currently unresolved.”

Posted 1 year ago

Dear Customer,
I'm sorry to hear you are dissapounted with your item and that there is still an unresolved issue. Please do kindly contact the office to ensure this issue is being dealt with.

Kind Regards
Just Value Doors

Posted 1 year ago

“Slow communication, have a few issues with the door supplied, after chatting with staff was told there is nothing they can do.
Won’t be using again!”

Posted 1 year ago

Dear Robert,
I'm sorry to hear you were not completely satisfied. Unfortunately we are not able to accept damage claims after the door has been installed. However as discussed we have sent you a touch-up pen free of charge for you to cover the scratch. Also some more guidance on how to fit the door restrictor. We hope the scratch covers okay and everything else is okay for you.

Kind Regards
Just Value Doors

Posted 1 year ago

“The door or window was probably fine. The hassle with the guarantee process is terrible. Why do I need to do this? Why are the order details not in the mail requesting the review? Are my consumer rights being violated? The main reason for ordering stuff like this online is because it is low maintenance and often hassle free. Having to jump through hoops to obtain the customers guarantee is a pain in the behind made worse by 'just values' idea that we are prescient and will instantly know which order is being talked about! I believe this is the reason i stopped using them a couple of years ago.. but I forgot.”

Posted 3 years ago

“Altho i knew i was buying a "budget" i still expected the finishing touches to be better.the quality of the materials seems very good but the workmanship in the product itself was very poor”

Posted 3 years ago

Hi Michael,
I'm sorry to hear you are disappointed with the workmanship of the item you received. As you mentioned, we do use high quality materials and also work to ensure a high quality finish is kept, however on this occasion it sounds like they were not, and for this we apologies.

So we can put this right for you, please email over some photos of the issues and we will look to repair or replace the item as soon as possible for you.

Kind Regards
Just Value Doors

Posted 3 years ago

“Wrongoing door delivered but due to delays accepted the product and received a small refund”

Posted 4 years ago

Hi Sally,
I have looked into your order and can see you received the wrong door style and for this internal error we apologies. I just wanted to mention you were also offered a replacement door in the correct style but you opted for a part refund.

We are taking steps to ensure errors like this are kept to an absolute minimum.

Kind Regards
Just Value Doors

Posted 4 years ago

“Ordering and delivery very good. Door is now fitted but in heavy rain and wind, water is forced between the bottom of the door and the sealing strip.”

Posted 5 years ago

Hi L Millard,
Thanks for your order and I'm sorry to hear of this issue. It's certainly not normal for water to be leaking through in anyway and this would indicate an underlying issue with the door or installation.

I have sent you an email requesting some further information from yourself in order for us to investigate the cause and get it sorted for you,

Kind Regards
Just Value Doors

Posted 5 years ago

“A notice would have helped as where to fix the screw, fix the glaze, etc...”

Posted 6 years ago

Dear Gilles,
Thanks for your feedback. To be honest your not the first person to mention this. I must point out we do offer downloadable fitting instructions from our downloads page online, however we are looking into supplying a printed version with each product to make it easier on the fitting day. Keep an eye on our blog for updates.
Thank you
Just Value Doors

Posted 6 years ago

Just Value Doors Ltd is rated 4.53 based on 1,538 reviews