Name: Just Value Doors Ltd
Rating: 4.58

Merchant Metrics


Shipping & Delivery
delivery methods	Own Driver, Postal Service
average delivery time	Over 7 Days
on-time delivery	Greater than 93%
accurate and undamaged orders	Greater than 89%
Customer Service
communication channels	Email, Telephone, Live Chat
queries resolved in	Under an hour
customer service	4.42 out of 5

About Just Value Doors Ltd:

At Just Value Doors we make it easy to order new doors and windows.

Visit Website

Phone:

01435 515001

Email:

info@justvaluedoors.co.uk

Location:

Units 2-3 Station Road Industrial Estate
Browning Road
Heathfield
East Sussex
TN21 8DB

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was quick to come, but not what was advertised came in 3 parts when it was advertised as one frame no fixings came with it ! If we would have known it came in 3 parts and that we needed fixings would have ordered some fixings... way to expensive for what we got , wont use them again.”

Helpful Report

Posted 1 month ago

Dear Claire,
I'm sorry to hear you didn’t receive what you expected. I must point out that with UPVC frames, the glass is supplied separately as this is required for installation reasons. If you need any further assistance at all, please don’t hesitate to contact us.

Kind Regards
Just Value Doors.

Posted 1 month ago

“The door was damaged when it arrived (screws snapped off in on the bottom plate), no spacers were provided and door dimensions were written in black marker pen on the bottom panel and have now stained the door. Very dissapointing.”

Helpful Report

Posted 1 month ago

Dear Customer,
I'm sorry to hear of your disappointment. I understand our customer service team has now advised you regards the protective film on the bottom panel which needed removing (easily missed). Also after investigation we believe the damaged screw you found will not cause any issue with installation as discussed. If you do however experience any further issues or need any assistance please do get back in touch.

Kid Regards
Just Value Doors

Posted 1 month ago

“Website ordering was clear and easy. Product is disappointing - feels very plasticky. No proper lock connecting bottom and top halves of stable door, just a bolt you screw on yourself. Delivery problems - sill went missing and new one had to be supplied causing a week's delay. Glazing bars arrived damaged and currently unresolved.”

Helpful Report

Posted 4 months ago

Dear Customer,
I'm sorry to hear you are dissapounted with your item and that there is still an unresolved issue. Please do kindly contact the office to ensure this issue is being dealt with.

Kind Regards
Just Value Doors

Posted 4 months ago

“Slow communication, have a few issues with the door supplied, after chatting with staff was told there is nothing they can do. Won’t be using again!”

Helpful Report

Posted 6 months ago

Dear Robert,
I'm sorry to hear you were not completely satisfied. Unfortunately we are not able to accept damage claims after the door has been installed. However as discussed we have sent you a touch-up pen free of charge for you to cover the scratch. Also some more guidance on how to fit the door restrictor. We hope the scratch covers okay and everything else is okay for you.

Kind Regards
Just Value Doors

Posted 6 months ago

“The door or window was probably fine. The hassle with the guarantee process is terrible. Why do I need to do this? Why are the order details not in the mail requesting the review? Are my consumer rights being violated? The main reason for ordering stuff like this online is because it is low maintenance and often hassle free. Having to jump through hoops to obtain the customers guarantee is a pain in the behind made worse by 'just values' idea that we are prescient and will instantly know which order is being talked about! I believe this is the reason i stopped using them a couple of years ago.. but I forgot.”

Helpful Report

Posted 2 years ago

“Altho i knew i was buying a "budget" i still expected the finishing touches to be better.the quality of the materials seems very good but the workmanship in the product itself was very poor”

Helpful Report

Posted 2 years ago

Hi Michael,
I'm sorry to hear you are disappointed with the workmanship of the item you received. As you mentioned, we do use high quality materials and also work to ensure a high quality finish is kept, however on this occasion it sounds like they were not, and for this we apologies.

So we can put this right for you, please email over some photos of the issues and we will look to repair or replace the item as soon as possible for you.

Kind Regards
Just Value Doors

Posted 2 years ago

“Wrongoing door delivered but due to delays accepted the product and received a small refund”

Helpful Report

Posted 2 years ago

Hi Sally,
I have looked into your order and can see you received the wrong door style and for this internal error we apologies. I just wanted to mention you were also offered a replacement door in the correct style but you opted for a part refund.

We are taking steps to ensure errors like this are kept to an absolute minimum.

Kind Regards
Just Value Doors

Posted 2 years ago

“Ordering and delivery very good. Door is now fitted but in heavy rain and wind, water is forced between the bottom of the door and the sealing strip.”

Helpful Report

Posted 3 years ago

Hi L Millard,
Thanks for your order and I'm sorry to hear of this issue. It's certainly not normal for water to be leaking through in anyway and this would indicate an underlying issue with the door or installation.

I have sent you an email requesting some further information from yourself in order for us to investigate the cause and get it sorted for you,

Kind Regards
Just Value Doors

Posted 3 years ago

“A notice would have helped as where to fix the screw, fix the glaze, etc...”

Helpful Report

Posted 5 years ago

Dear Gilles,
Thanks for your feedback. To be honest your not the first person to mention this. I must point out we do offer downloadable fitting instructions from our downloads page online, however we are looking into supplying a printed version with each product to make it easier on the fitting day. Keep an eye on our blog for updates.
Thank you
Just Value Doors

Posted 5 years ago

Just Value Doors Ltd is rated 4.58 based on 1,135 reviews

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