Just Value Doors Ltd Reviews

Name: Just Value Doors Ltd
Address: Basepoint Business Centre, Crowborough, TN6 1DH, Crowborough, East Sussex
Rating: 4.62

4.6 Rating 3,080 Reviews

94 %

of reviewers recommend Just Value Doors Ltd

Company Reviews

Metrics

Info

4.6

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Just Value Doors Ltd:

At Just Value Doors we make it easy to order new doors and windows.

Visit Website

Phone:

1435 515001

Email:

info@justvaluedoors.co.uk

Location:

Basepoint Business Centre, Crowborough, TN6 1DH,
Crowborough
East Sussex
TN6 1DH

Write Your review

Tell us how Just Value Doors Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Just Value Doors Ltd 5 star review on 20th September 2025

Garry Murphy

Just Value Doors Ltd 5 star review on 13th July 2024

Clive Johnson. CEO Crj Handyman Services

Just Value Doors Ltd 5 star review on 25th May 2023

Barry Lucas

Just Value Doors Ltd 5 star review on 28th November 2022

John Vintiner

Just Value Doors Ltd 1 star review on 11th November 2022

Anonymous

Just Value Doors Ltd 5 star review on 1st September 2021

Mark And Debbie Sutterby-Watts

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience. Placed an order online for two windows and received a phone call a few days later to inform me the price was incorrect and I could either pay more or my order would be cancelled. So we cancelled as it's clear I couldnt work with a business like this.”

Helpful Report

(Heathfield) - Posted 3 months ago

Hi Ashley, We’re sorry to hear about the pricing issue and the cancellation. This isn’t what we aim for, and we understand your frustration. If you’d like us to review what happened and see if there’s any way to assist, please contact support@justvaluedoors.co.uk and we’ll take a closer look. Just Value Doors We're all about making it easier to order new doors and windows

Posted 3 months ago

“Door wouldn't lock properly, reported within the 72 hours specified. Got all sorts of excuses, I was even told it's not for them to sort as "They are just a supplier" sent a new lock which didn't work. Ended up calling out a lock smith who found parts had been built incorrectly. Then had a fight to get my money back. Not impressed.”

Helpful Report

(Heathfield) - Posted 3 months ago

Hi Darren, We’re really sorry to hear about the issues you’ve faced with the lock and the subsequent handling. This isn’t what we aim for, and we understand your frustration. We are a supply-only company, however do provide a 5 year parts guarantee and sent you a replacement lock promptly, as well as compensated towards your locksmith cost, and trust your new door will serve you well in the years ahead. Just Value Doors We're all about making it easier to order new doors and windows

Posted 3 months ago

“My doors are under warranty disappointed that it has taken over 6 months to sort the issue out which still has not been resolved. Just valve doors are telling me it's an issue with their supplier but my warranty was issued by them. Have evey Harry the customer support guys has been very helpful”

Helpful Report

(Heathfield) - Posted 3 months ago

Hi Surinder, We’re sorry to hear about the long delay and unresolved warranty issue. This isn’t what we aim for, and we understand your frustration. Please email support@justvaluedoors.co.uk with your warranty details so we can review the case and coordinate with the supplier to resolve it as quickly as possible. Just Value Doors We're all about making it easier to order new doors and windows

Posted 3 months ago

“Door let's in massive amounts of air around the top of the door due to an incredibly poor design of locking mechanism. Your staff have been very helpful and have sent out another lock, which also of very poor quality. The issue is when the handle is turned upwards the door should be pulled into the sealing gasket but nothing actually happens. I have been using your company for several year's but sadly due to the poor quality of this door you have lost a customer. Order number:ORD81503”

Helpful Report

(Heathfield) - Posted 3 months ago

Hi there, We're sorry to hear about the issues you've described and for the frustration this has caused. A door letting in air is not what we aim for, and we understand why you’re disappointed after several years of support from us. We’d like to resolve this promptly and will make contact with you directly. Just Value Doors We're all about making it easier to order new doors and windows

Posted 3 months ago

“Bought a composite door and chose the option to have a Yale smart lock instead of a traditional lever. The website did not say that they only supply the yale lock without fitting any of the hardware. There is no reason why the hardware cannot be fitted in the factory similar to a normal lever mechanism leaving you to configure the security afterwards. It would have been cheaper for me to buy the door with a normal lever and then buy a yale lock separately. The company offered no resolution. Do not go for the smart lock option as you will pay more for it and still have to fit it yourself.”

Helpful Report

(Heathfield) - Posted 6 months ago

Hi Ron, We’re really sorry to hear about the confusion and frustration with the Yale smart lock option. This isn’t the experience we aim for, and we understand your disappointment. If you’d like us to review what happened and see if there’s any way to assist, please email support@justvaluedoors.co.uk with your order details and a brief description, and we’ll take a closer look. Just Value Doors We're all about making it easier to order new doors and windows

Posted 3 months ago

“Waste of time. I ordered a door and they charged my credit card and then left it 3 weeks before telling me they were "currently out of stock and we do not know when this will be back in, if at all." Like the doors are already made and on the shelf waiting . . . ! The door is, of course, still on their website.”

Helpful Report

(Heathfield) - Posted 8 months ago

Hi Chris, We're disappointed to read your review and understand your disappointment. We did give you some alternative options, but we understand that these weren't suitable for you on this occasion. As soon as you made us aware you wished to cancel, we immediately did so and raised the refund with accounts to process. Please feel free to contact us at support@justvaluedoors.co.uk if we can be of any further assistance. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows.

Posted 8 months ago

“Awful company to deal with. Do not order from them. They lie about delivery times and then refuse to refund any monies. Very obtrusive and un helpful staff.”

Helpful Report

(Heathfield) - Posted 9 months ago

Hi Alasdair, Thank you for your feedback, though we're disappointed to learn you're unhappy with your delivery date. Our lead times are clearly advertised on the website and in the terms agreed to when you place your order. Please feel free to reach out to support@justvaluedoors.co.uk should you require any further assistance. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows.

Posted 9 months ago

“Worse company in general I've ever delt with. They constantly lied to me when being late numerous time's with information that i needed to make an order. Overall took 9 or more weeks just to get the order stage the only reason i kept going with order i was committed to the initial price i was given on the web site. I asked for sculptured liniar in the end i got door stop for the design on the frames. Just value doors have said because i was not specified on the sign of sheet which frames i was getting that its now my fault. The sign off sheet was not clear. The whole ordeal has now left me out of pocket by £400 as the client will not pay the full amount. Just value doors are quite happy to leave me out of pocket and will not accept any responsibility for their incompetence from start to finish.”

Helpful Report

Posted 9 months ago

Hi Luke, We're disappointed to read that you have not had the first class customer experience that we aim to provide. It is important to note that your bespoke requirement was not stipulated on the final order sign-off sheet, which all customers ordering via email or phone complete to ensure they are completely satisfied with the specification of their order. We believe our sign-off process to be clear and comprehensive, and customers have the opportunity to clarify any details they are unsure of prior to signing off any order. If you wish to discuss this any further with us directly, please do get in touch via support@justvaluedoors.co.uk Kind Regards Just Value Doors We're all about making it easier to order new doors and windows.

Posted 9 months ago

“Absolute shambles of a company - 0 rating! If I had a 0 rating, I would have given that. Our delivery was missed the first time, we were given a delivery date a week later. We waited patiently. When the day came, the glass panel was not delivered and we were given a date 5 days later, and 5 days later, on the day we were expecting this to be delivered, we are being told that the glass panel has not been picked and we now have to wait 3 more days. No proactive communication throughout this period. I call them in the morning, they say everything is on track and then an hour later, I am told deliveery is not happening anymore. How can a company like this even exist to put customers through such pain. I have incurred loss because of a joke that this company is. AVOID AT ALL COSTS.”

Helpful Report

Posted 10 months ago

Hi Sindhu, Thank you for taking the time to share your experience. I want to sincerely apologise for the frustration and disappointment caused. Having looked into this, I can see there has been a delay to x1 glass unit from your order. I can understand why this would be incredibly frustrating, I can see however that my colleague in customer service has been keeping you updated with the delivery of this outstanding item. Please do get in touch with customer service should you wish to discuss anything further. Kind Regards Just Value Doors We're al about making it easier to order new doors and windows.

Posted 10 months ago

“Total waste of time 0 comunication delivery booked on 18th today is 21st still no message nothing shocking”

Helpful Report

Posted 1 year ago

Hi Darius, Thank you for taking the time to leave a review. I'm genuinely sorry to hear about the lack of communication regarding your delivery. I completely understand how frustrating this experience must be, and it's disappointing to know we let you down in this regard. We strive to keep our customers updated, and I apologise for the inconvenience this has caused. Please don't hesitate to reach out to us directly so that we can resolve this for you. Kind Regards, Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 year ago

“Still haven’t received delivery”

Helpful Report

(Heathfield) - Posted 1 year ago

Hi Stephen, Thank you for your review. I’m really sorry to hear that you hadn't received your delivery on the date expected. I understand how frustrating this must be for you. We strive to keep our customers informed and it's disappointing to know that we fell short in this instance. I believe this has now been delivered, but please reach out to us directly if you require any further assistance. Kind Regards, Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 year ago

“Avoid. We ordered a window for which we were told prior to placing the order that the delivery date would be in 2 to 3 weeks. After placing the order, I was given a 4 week delivery date which then got changed to a further 3 weeks. No one bothered to inform us and we accidentally found by just logging. Customer service was really poor (no empathy) and told we don't have an option but to wait. Can't cancel either.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to share your experience. I'm truly sorry to hear about the delays you faced with your window order and the lack of communication from our team. This is not the level of service we aim to provide, and I completely understand your frustration. If there's anything further we can do to assist you, please don’t hesitate to reach out. Kind Regards, Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 year ago

“The customer service is really poor. Would not use again.”

Helpful Report

Posted 1 year ago

Hi there, I’m sorry to hear about your experience with our customer service. It’s disappointing to know that we didn’t meet your expectations on this occasion. We value feedback like yours as it helps us improve and serve our customers better. If there’s any way we can assist you further, please feel free to reach out. Kind Regards, Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 year ago

“Aluminium front door and side lights. The front door has a frame into which a door panel is fitted made by a different company. This panel is very poorly made and my first one delaminated within a few months. The next two were delivered oversize and also showed signs of delaminating. The wood core is now swollen so much that the panes in the door let the weather into the house. I am no longer able to speak to anyone in the office and Nick is not ringing me back despite several pleas. As the door was faulty within six months of receipt I will be claiming a full refund under the consumer credit act. Avoid this company”

Helpful Report

Posted 1 year ago

Hi Lester, Thank you for bringing this to our attention. We’re truly sorry to hear about the issues you've encountered with your door. Clearly, we didn't meet the standards we strive for, and we understand how frustrating this must be. We take your feedback seriously and want to make this right for you. We will ensure a member of our team reaches out to you directly to resolve this matter as swiftly as possible. We appreciate your patience and hope to address your concerns to your satisfaction. Kind Regards, Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 year ago

“Order didn’t arrive according to my delivery date and no response from the company!”

Helpful Report

Posted 1 year ago

Hi Tony, This is a surprise to read as I personally replied to your email yesterday, which you in turn replied to again thanking me for the response. Your parts order was delivered one day late by our courier, for which I apologise. Please let me know if we can be of any further assistance. Kind Regards, Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 year ago

“Firstly the Wait time to have the door made is around a month. I have paid £70 for delivery even though I am around 20 miles from their warehouse. I work mon-Friday and requested a weekend delivery or any time after 4pm on Monday-Friday since they deliver until 7pm. Even though delivery is a month away I was told they can’t do either of my requests. I now have to take a day off work which I cannot afford since someone tried to break in ruining my door. I Should have paid a little extra and got the door from b&q.”

Helpful Report

(Heathfield) - Posted 1 year ago

Hi Matt, Thank you for taking the time to leave a review. Your delivery date provided was within our advertised lead times and we do not offer weekend deliveries I'm afraid. I can see you have now opted to collect from ourselves, so this should all be resolved. However if you have any further questions or concerns, please contact support@justvaluedoors.co.uk. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“The clue is in the name- Value. Please do not make the same mistake. This lot are an absolute shambles. If you do want to go with the price then pay on credit card as after month so being messed around I fortunately have section 75 to fall back on and claim for our doors where the paint started peeling off in weeks! Their answer is to let magician come and fix it. Give them a google- I dare you! They ruined something else for us prior to this experience and had I looked at their reviews I wouldn't have let them anywhere near our house! Just value doors have no other option apparently. It took them 8 weeks to figure that out- that pretty much sums up the competency level of the individuals. These guys are typical window and doors sales- lovely til you part with the cash then bury their heads in the sand. AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to leave a review. I'm sorry you feel this way, I must stress however that we have offered to send an engineer to your address to investigate and remedy the issue reported. Unfortunately, you have refused this offer and we are therefore unable to address your concerns. If you would like us to organise for this engineer, please respond back to the email you received from our customer support team. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“Delivery took far longer than stated when order was placed and then arrived incomplete. Repeated calls to the aftersales team have been ignored. I'm now going to have to contact my credit card provider for a refund of the £3300 paid.”

Helpful Report

(Heathfield) - Posted 1 year ago

Hi Matthew, Thank you for taking the time to leave a review. We're sorry for the delay with the panels for your order, these are however on their way to you and we have provided this delivery update you already. If you require any assistance in the meantime, please email support@justvaluedoors.co.uk. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“harassment seller, bombarded you with tons of emails, created an account for your by force. steal your data.”

Helpful Report

(Heathfield) - Posted 1 year ago

Hi Monica, You placed your order yourself online and therefore supplied your own data. This information, as I'm sure you can appreciate, is required to process and deliver your order. I'd like to stress that at no point have we 'stolen' your data. I would guess the reasons for the 'tons of emails' is because you have not yet viewed and accepted your delivery date, and so you will receive one email per day reminding you to do this. Please get in touch with support@justvaluedoors.co.uk if you require further assistance. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“Having previously purchased from this company and wanting to continue to support local business we placed an order for patio doors. Sadly upon fitting the doors on a weekend it was realised the wrong glass retaining trims were sent as we upgraded to triple glazing when ordering and the doors were sent with double glazing trims, therefore the glass couldn't be fitted, we immediately went in store on Monday and provided proof of the issue. The mess up is due to the manufacturers , however the aftercare and communication since has been terrible. We have been left with huge doors without glass which isn't weather tight, with temperature dropping my house has been left freezing cold, I'm an OAP and this simply isn't good enough. I have constantly chased for almost 2 weeks now with no updates, I was told they were dispatched however no courier of tracking information could be provided and they haven't arrived so they haven't been sent ,I have been left totally in the dark, no emotion or caring has been shown. I would therefore not recommend this company. I have purchased brand new doors which can't be finished and just totally abandoned. The replacement beads are costly to purchase myself and I simply can't afford it. However if I have no choice I will be going to the ombudsman or small claims court to seek reimbursement.”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you for taking the time to leave a review. We promptly apologised for the issue with your beading and organised for replacement lengths to be sent out to you. These have to be cut to size and packaged, before being shipped out to you. I know you have been updated of this process on the phone by the customer service team, but please do feel free to get back in touch if you have any further questions. Our apologies once again for the inconvenience experienced. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

Just Value Doors Ltd is rated 4.6 based on 3,080 reviews