Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,011 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed that the discount code that was described in the email to me was not valid when I came to pay.”

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Posted 10 months ago

Dear Mr Hirst, Thank you for your review. If you can contact our office on 0800 294 2969 with the discount code you tried to apply and the date you received it, we can investigate this for you. Kind Regards, Claire

Posted 10 months ago

“The service was ok tithe assistant dealing with me was so miserable.”

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Posted 10 months ago

“Always dealt with just travel pleased with insurance felt lady was in a rush and sharp !”

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Posted 10 months ago

“Have not received my paper work by email or by post which I would like to receive. Thank you. Kathleen Moore”

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Posted 11 months ago

Dear Mrs Moore, I can see your documents were posted on 5th July. I have requested another copy to be sent to you as you should have received them by now. With regards to the email, I have also resent the email. Your account is showing up as 'new' rather than 'active' meaning you haven't yet created an account. You will need to follow the link we’ve sent you on an email which asks you to input your email address then a second link will be sent to your email for you to input your date of birth and create your own password. Once you have done this you will be logged in and can view your documents. Kind Regards, Claire

Posted 11 months ago

“Had difficulty understanding your agent and had to ask twice for her to speak slower and Linder, she then spoke to me as is I was daft. Also asked for paper copy of my policy , told it that was not a problem, still waiting for it and my holiday starts in 5 days”

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Posted 11 months ago

Dear Mrs Bates, Thank you for taking the time to leave us a review. I can see your documents were sent out in the post on Friday 5th July. We do advise to allow 3-5 working days to receive them. You can also view your documents by creating an online account here www.justtravelcover.com/myaccount Alternatively, the policy number & medical assistance number is all you need to have to hand during your trip. Kind Regards, Claire

Posted 11 months ago

“As return customers the question process is long and tedious. Why not just ask have there been any medical or personal changes since the last policy was taken out. Easy!”

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Posted 11 months ago

“One of my health problems Orthostatic tremor wouldn’t be recognised”

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Posted 11 months ago

Good Morning, Thank you for your review. I have spoken to our medical screening team with regards to this, they have advised for us to add a 'Benign essential tremor' to the medical screening in order to cover you for Orthostatic tremor, as this is not specifically listed. There are no additional medical questions for this condition and no additional charge. I have updated your policy accordingly and sent you an email with the endorsement as confirmation. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 11 months ago

“Excellent price, but when I wanted a price for adding another person onto my policy I couldn't as they wanted to speak to them, even though I have done this in the past with other travel insurance company's”

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Posted 11 months ago

“Very expensive for a short period”

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Posted 11 months ago

“Cover was fine but took out family gold policy, however this on covers 2 people under the smart luggage scheme”

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Posted 11 months ago

“Quite surprised that the same annual cover had more than doubled in price since last year. I realise that we are both one year older but have exactly the same medical conditions. After many years with this company I think it may be time to shop around when this policy expires. The lady who handled the quote was very pleasant.”

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Posted 11 months ago

“Within few days of the quotation and the acual time taken the insurance cover, the premium shoot up by 32% from the original quote. Thats pathetic service and policy of Just Travel Cover to do business with the regular customer, Not worth recommending other travellers in my opinion. I wIll think twice in future to do business with Just Travel Cover”

Helpful Report

Posted 11 months ago

Dear Mr Damji, Thank you for taking the time to leave us a review. I can see from your account, you obtained two quotations for your upcoming trip. The quotation you have purchased had additional information on it, to the previous quotation and therefore it is possible this is the reason for the change in premium. Should you wish to discuss this further or have any other queries, please do not hesitate to contact our office. Kind Regards, Claire

Posted 11 months ago

“They were doing well until I realised that I had neglected to add Asthma to my list of pre existing conditions. The reason I forgot is that I have had mild asthma for over 40 years and is has not caused me any problems in the last 35 years. I called them to admit my mistake and add asthma. I didn't think it would add much cost to the policy. Imagine my surprise when I was told that the premium had increased by £170. Not £170 total, that was just the increase. I cancelled it at that point and went elsewhere.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave us a review. I'm sorry, following the update to your policy, we were not competitive on this occassion. The prices from our insurers depend on a range of factors such as type of policy, trip duration, destination, age and medical screening. I can see the advisor you spoke to offered to look at alternative options with other insurers on our panel however this was not something you were interested in at the time. Should you have any further queries or would like us to look into other options, please contact our office. Kind Regards, Claire

Posted 11 months ago

“I was sent a 13% discount code, but it didn't work. I phoned your call centre, but they would not honour it. I found a 12% discount code myself online and purchased the insurance myself online I have been using your company for many years and find your products excellent, but the attitude of the person I spoke to was bad and did not reflect the products you sell.”

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Posted 1 year ago

“I used Just Travel Cover last year, and so I decided to use them again. This time was not as good as my account with the insurers was not activated, so I could not access any documents. Wenzel however fixed it straight away”

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Posted 1 year ago

“Contact helpful, but price rise has inevitably reduced satisfaction.”

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Posted 1 year ago

“I had to wait about 10 minutes for my call to be answered. Also, my name is Mr Gibson, not Mrs Green!@”

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Posted 1 year ago

Dear Mr Gibson We do apologise for the mix up with the name on the email, and for your long wait time. Please rest assured your data has not been compromised and your policy remains unaffected. Thank you Dale

Posted 1 year ago

“Rang for a quote which I accepted. The advisor told me the payment system was down so she would ring back later. She rang me back and took my payment details but after a few minutes said the payment system wasn't working. Another advisor rang me the next morning and processed the payment successfully. I checked my account online and saw that the payment had been taken from my account twice. I had to ring back on two occasions before being told that I would be refunded for the first transaction. The refund has still not been made as yet.”

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Posted 1 year ago

Good Morning, Thank you for your review. I do apologise about the payment system issues we had on the 25th. I can see the refund was processed 30th April 2024 from our end, it may take 3-5 days to receive depending on your bank. Kind Regards, Claire

Posted 1 year ago

“The lady I spoke to wasn't very clear and rushed the information that she was telling me”

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Posted 1 year ago

“Just received an email after purchasing travel insurance asking "how did we do" I went online, I searched for quotes, I filled in my details, I submitted the data, I paid my premium! You didn't do anything!”

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Posted 1 year ago

Just Travel Cover is rated 4.7 based on 20,011 reviews