Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,032 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do all my travel insurance with your company and recently booked a 6th insurance for this year, when speaking to your representative, she either had no knowledge that I was a regular customer, or even seemed to care Dawn Ford”

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Posted 7 years ago

“managed to take my payment twice awaiting response to when a refund will be made and will edit review accordingly”

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Posted 7 years ago

Good Afternoon Mr Ramos, Thank you for taking your time to leave a review. I have checked your account and the duplicate refund was processed on the 03/05/2018. We hope you find all is in order and apologise for any inconvenience caused. If you have any further queires please do not hesitate to contact us on 0333 003 0021. Kind Regards, Louise Dawson Customer Service Manager

Posted 7 years ago

“price is reasonable.....getting paperwork off computer is almost impossible. I had to email 3 times to get my certificate”

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Posted 7 years ago

“Ease to access”

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Posted 7 years ago

“Initial phone call was frustrating and unproductive, however the follow up call produced a good result.”

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Posted 7 years ago

“Received a prompt text regarding travel insurance. No email notification of it however ,or policy documents. Where are these ?”

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Posted 7 years ago

Dear Mrs Dunnill, sorry you didn't get the email with a link to your documents. We have checked this for you and the documents had not loaded but we have generated them now and an email has been sent to your address. Please check and call us on 0800 294 2969 if you have any additional queries. Thanks. Dale

Posted 7 years ago

“Dealt with the problem well initially, but failed to send through the docucuments and had to be contacted to be reminded after3 days”

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Posted 7 years ago

“It was competitive in its pricing with declared medical conditions. Not too clever when I tried to pay online and had to phone to make payment. Also had to call back to receive my policy via e_mail.”

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Posted 7 years ago

“Travel Cover was disappointing in that I have been a customer for several years, yet despite this no special price was available. I was told.........this is the best price....inferring...take it or leave it. Last year was £36. this year £52. Nothing has changed personally, nor have I had a claim. I did have a 10% promotional discount......”

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Posted 7 years ago

“Very reasonable quotation with our page after page of forms to complete. Let down by, after 3 tries, unable to complete purchase online! Then took 2 telephone calls to complete purchase as I was cut off whilst waiting to be transferred the first time. When I rang back the guy missed out the cruise cover I had paid for when listing my cover, I had to remind him!”

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Posted 7 years ago

“Health Screening questions now changed from previous years. Now more confusing to answer and don't favour the policyholder in any way. Due to questions having changed, I'm paying more than I did after my initial operation 5-years ago!”

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Posted 7 years ago

“The advisor was great but the promised email with documents didn’t arrive so I had to call. It was then sent with no attachments so had to call again. Not good enough really . Lynn”

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Posted 7 years ago

Dear Mrs Mielczarek, First of all apologies you did not receive email originally and I'm happy our staff were on hand to assist. Due to recent changes in legislation we are no longer permitted to send documents that contain sensitive information via email, therefore the email received will have included a link to your online account where your documents are uploaded. I hope you have now received the email and can access your docs. If you have any other issues please don't hesitate to contact us on admin@justtravelcover.com Kind Regards, Louise

Posted 7 years ago

“Took a while to get through When phone was answered was told that someone would phone me back next day,but nobody did so had to phone again”

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Posted 7 years ago

“Website is most unwieldy. Every time I try to view my documents, I have to open an account and create a new password, so I either have multiple acounts or problems on both my Laptop and Tablet, which is not the ideal situation.”

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Posted 7 years ago

Hi Mr Stirton, Thank you for taking the time to leave us a review. I apologise for the confusion. You only have one customer account using the email address that we sent this review to. Please use the following link to access your account: https://www.justtravelcover.com/auth/login Your documents will be displayed once you click the relevant policy - they are in pdf format. If you have any queries then please do not hesitate to get in touch. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“Reasonable pricing”

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Posted 7 years ago

“Got my insurance renewed but expected it to reduce not increase. Felt new additions were rather steep .”

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Posted 7 years ago

“I received a letter regarding a wrongly addressed cheque I sent to cover the cost of my travel Insurance; requesting me to re-address the Cheque. It stated a "Pre-paid envelope is enclosed" this was not the case. I eventually paid by Debit Card. I realise this is a minor detail but nevertheless it is weakness in the service. Thank you.”

Helpful Report

Posted 7 years ago

Hi Mr Tedbury, Thank you for taking the time to leave us a review. I'm sorry for the inconvenience caused, usually we would try to contact you by telephone is there was an issue with your cheque. It would appear that we have unnecessarily sent this back to you and forgot to enclose a prepaid envelope, please accept my apologies. I've passed your review to a senior manager to investigate and we will arrange for further training for the staff member in question. We hope you have a great trip! Kind Regards, Michael

Posted 7 years ago

“Good whilst purchasing policy. poor after that I'm afraid! Didn't receive email registration, and still haven't got my policy documents. 3 phone calls? ;(”

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Posted 7 years ago

Hi Mr Chason, Thank you for your review and for purchasing your insurance with Just Travel Cover. I can see that you have now activated your online account and you can access your documents. If you require any further assistance then please get in touch with us. Kind Regards, Michael

Posted 7 years ago

“gave me basic coverage”

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Posted 7 years ago

Hi, Thank you for purchasing your travel insurance with us and for taking the time to leave us a review. All of our policies come with an option of gold, silver or bronze cover. I can see that you chose to buy the silver level of cover online. If you would like to discuss upgrading to a more comprehensive level of cover please contact us on 0800 294 2969. We hope you enjoy your trip! kind Regards, Michael

Posted 7 years ago

“I found trying to retrieve my Travel Cover online impossible. You would not accept any of my passwords and in the end I just gave up which is very annoying as I would like it on my phone as it saves having to take the paperwork on holiday with me.”

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Posted 7 years ago

Hi Mrs Pollard, Thank you for taking the time to leave us a review. I'm sorry you had problems accessing your online account. I've resent you the registration email - please not that our system will only accept secure passwords and they must be 8 characters long and have at least - 1 upper case letter, 1 lower case letter, 1 number and 1 punctuation mark. I've also sent you a text message with your policy number and emergency helpline details so that you have the details to hand on your phone. Please get in touch if you have any other queries. Kind Regards, Michael

Posted 7 years ago

Just Travel Cover is rated 4.7 based on 20,032 reviews