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Just Travel Cover Reviews

4.7 Rating 18,310 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Just Travel Cover 5 star review on 14th April 2023

Just Travel Cover 5 star review on 27th February 2023

Just Travel Cover 5 star review on 21st February 2023

Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 6th January 2023

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang Just Travel on the number given by ROL but had difficulty getting through to an agent who could deal with my request. However, when I was told that I could purchase cover through the website I had more success and got what I wanted. It would have been more helpful if ROL had given me the website address in the first place.”

Posted 1 year ago

“Good value insurance cover, but if you are unable to complete the application online it takes a few phone calls to speak to the correct person. I did receive call backs as promised but it wasn’t convenient to take the calls. I have been assured that in the event of an adverse incident happening requiring a claim that there is a direct help line.”

Posted 1 year ago

“They are very quick at taking your money, it’s a shame they are not as quick to pay out when you have to make a claim, especially when they don’t have the correct claim forms to fill in, for a missed ports on cruise insurance.”

Posted 1 year ago

“After inserting all my details, including medical, I was given a number of quotes reading from low to high which was fine but then I was offered two discounts, one for 9% and one for 10% which I found bizarre and when I phoned to accept a quote the telephone sales rep. could not explain this so obviously I took the 10%. Otherwise I was very happy with the transaction. Only thing I had a problem with was when I had a problem retrieving my documents I decided to deal with it on live chat when half way through explaining my problem the live chat ended. I am 74years old and not a very fast typist and as such the online chat person should allow us just a bit more time to write our request, after all she must have seen that I was still writing by the the moving 3 dot icon. The other reason for using live chat was I was held 25 mins on the phone for a query which couldn’t be answered on FAQ’s.”

Posted 1 year ago

“I found it hard to speak to an advisor for a quotation. When I got a quote on line I got a different contact number. When I rang that I managed to speak to an advisor and was happy with the service they gave.”

Posted 1 year ago

“It would have been better I think with filters for choice Such as choice of medical cover values”

Posted 1 year ago

Dear Mrs Dickson, Thank you for your time leaving us a review. I have passed this on to the relevant department for you. Thank you again. Demi

Posted 1 year ago

“Would prefer to speak to an adviser”

Posted 1 year ago

Dear Mrs Lake, Thank you for taking the time to leave us a review. Our call centre opening times are currently Monday - Friday 9AM - 5PM and Saturday 9AM - 1PM. During our busy periods, we do advise our customers to obtain a quotation via our online site to prevent a long waiting period. However, we are more than happy to accept call-back requests if you are unable to do so. If you still wish to speak with an advisor please call our office on 0800 294 2969 and we would be more than happy to assist you. Kind regards, Nyomi

Posted 1 year ago

“all seemed OK - still very expensive”

Posted 1 year ago

Good morning, Thank you for taking the time to leave us a review. We are an independent broker with many insurers on our panel. Once we take your details we compare prices from these insurers and the prices we provide are set by the insurers themselves. This can vary depending on a number of factors including the destination you are visiting (the cost of the medical treatment in that country), your age and any pre-existing conditions you may have. If you would like to discuss this in more detail please don't hesitate to contact our office. Kind regards, Nyomi

Posted 1 year ago

“I purchased my original cover and the quote was about 360 pound but when time for me to go on my holiday it's had doubled in price and I had left it too late to go somewhere else I have been a good customer to you so I was very unhappy”

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave us a review. As we are an independent broker with many insurers on our panel our quotations are only valid for 14 days. Once we take your details we compare live prices from these insurers. These prices can vary depending on a number of factors including the destination you are visiting (the cost of the medical treatment in that country), your age and any pre-existing conditions you may have. As your first quotation was 3 months prior to your purchase, we could expect to see changes in those rates, especially with the ever changing circumstances in the travel industry at the moment. We do recommend purchasing your travel insurance as soon as you have booked a trip. Should you have any further queries please don't hesitate to get in contact with us. Kind regards, Nyomi

Posted 1 year ago

“Opening times of 9am - 5pm not ideal for people who work full time & calling on Saturday morning & been in a queue not ideal either.”

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave us a review. Whilst our contact centre is currently open 9-5 Monday - Friday and 9-1 Saturday you can obtain a quotation or request for a policy to be amended on our website 24/7. You're also welcome to use our live chat service during operating hours where you can request a call at a more convenient time. We hope this helps. Kind regards, Nyomi

Posted 1 year ago

“Purchased online, took the money but policy didn’t actually come through. Had to call up and spend 20 mins on hold to then sort it out.”

Posted 1 year ago

Good morning, Thank you for taking the time to leave us a review. I'm sorry to hear you had trouble with the online system and I'm pleased we were able to resolve this issue for you. Kind regards, Robyn

Posted 1 year ago

“Good service”

Posted 1 year ago

“Service fine. Rise in premium since my last trip to Canada is downright robbery since medically nothing has changed. These sort of premiums will kill off air travel!”

Posted 2 years ago

Good morning Mr McCauley, Thank you for taking the time to leave a review. Since the Coronavirus Pandemic we have seen a rise in premiums due to the insurers providing Covid-19 cover. We are pleased you still chose us for your travel insurance this year. Kind regards, Robyn

Posted 2 years ago

“The only problem with you is the charge to change no to a yes. It took the girl about 1 second to do it and charged me £30 for the pleasure I was not very happy about it”

Posted 2 years ago

Good morning Mr Morris, Thank you for taking the time to leave a review. If the answer happens to increase the risk the insurance premium will reflect this. We are pleased we were able to continue covering you following this change. Kind regards, Robyn

Posted 2 years ago

“Adequate.”

Posted 2 years ago

“Difficult in terms of time taken to complete process but acceptable with outcome. May well have got a better deal had we shopped around?”

Posted 2 years ago

Hello Mrs Marchant, Thank you for your feedback. I'm sorry to hear you felt the process took longer than expected but we try our best to ensure that all of your needs are met. I'm also pleased to know that the outcome was acceptable for you and look forward to insuring you again in the future. Kind regards, Robyn

Posted 2 years ago

“Good travel cover and good price but website terrible. I had to give up trying to boon online and phone.”

Posted 2 years ago

Hello, Thank you for your feedback. We aim to make our website as user friendly as possible and are always on hand to assist when required. I'm pleased to hear we were able to meet a satisfactory resolution over the phone. Kind regards, Robyn

Posted 2 years ago

“Very well informed. Know the product well.”

Posted 2 years ago

“A long standing customer but had difficulties trying to complete my travel insurance this time by email and telephone due to staff being extremely busy.”

Posted 2 years ago

“Very helpful once you get through! However, your chat line was useless. I gave up! I cannot access my Documents on line, I’ve changed the password, but just get a 2018 trip. So please post hard copy.”

Posted 2 years ago

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Just Travel Cover is rated 4.7 based on 18,310 reviews