Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,026 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good price policy. Unfortunately, a mistake was made on medical document, I had to insist it was not my error. This was resolved satisfactorily.”

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Posted 1 year ago

“Sorry to leave 3 stars. I've used yr company before...in Toward road sunderland and would rate service always a5 star. However no you've moved onto online or telephone only its not so easy...so 3 stars. Shame”

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Posted 1 year ago

“Very difficult to deal with complex information over the telephone - especially for people with hearing impairment. Surely medical details could be submitted online and only followed up by phone if specifically necessary??”

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Posted 1 year ago

Dear Mr Hankinson, Thank you for taking the time to leave us a review. You can complete a quotation through our website however the website will prompt you to call us should you answer yes to any of the following medical questions: - Have you ever been diagnosed or treated for any form of anxiety, depression or psychiatric condition including eating disorders? - Have you been placed on a waiting list currently for investigations or treatment? - Have you been diagnosed by a medical practitioner as suffering from a terminal illness? This is because, as we are a broker, we have several insurers on our panel who have different terms surrounding these conditions. Kind Regards, Claire

Posted 1 year ago

“I asked for it to be in paper form to my home address still waiting”

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Posted 1 year ago

Dear Mrs Broan, Thank you for your review. I do apologise you have not yet received your documents by post. I will ensure they are sent out for you as soon as possible. In the meantime, you can view your documents in your online account once you have created an account and set up a password. I have sent an email to you now with a link to use to do this. Kind Regards, Claire

Posted 1 year ago

“Service provided was ok. Doubling last years price was not so. Couldn’t justify the increase so had to reduce the level of cover.”

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Posted 2 years ago

“Called to renew and told that I would be put on ring back, 3 hour window. Missed the first call back so I rang back and was told I would be put back on a call back list. I would have preferred to be put on hold as a 3 hour call back time frame is not always convenient.”

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Posted 2 years ago

“Problem with words. As not from the insurance world ourselves. It would have helped alot, to have had better guidance. Ie if you put down you have the flu - it stayes on for 5 years !! Reaction to meds not allergy to meds etc. It took some sorting out to get near to being happy with the cover now - not quite there yet. Mark”

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Posted 2 years ago

Dear Mr Nurse, Thank you for your review. The medical declaration, questions & answers that we are required to follow have been made by a team of doctors and nurses. Although things like the Flu may seem minor, if you have spoken to or attended your GP in relation to a medical condition or been prescribed treatment (if it is shown on your medical records and not over the counter medication that you have purchased yourself) then it is best we add this to your policy. This is because if there is a medical claim, the claims team will look over your medical records to see that you have declared everything on your records that fall within our questions. I hope this helps but should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“I renewed on phone.The female member of staff seemed nervous and unsure of herself.She struggled to pronounce some medical terms. I have tried to access documents from e mail today.I tried to renew password and it said e mail would be sent which expired in one hour.I have not yet received it.”

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Posted 2 years ago

Dear Mrs Bray, Thank you for your review. I have sent a reset password to you from my end, please also check your junk/spam mail. I can also see your documents have been posted for you today. Kind Regards, Claire

Posted 2 years ago

“The process was quite complicated.”

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Posted 2 years ago

Dear Mr Broady, Thank you for your review, although we're sorry to hear that you found the process complicated. We always welcome feedback for development and we have very helpful staff available in our contact centre to answer any questions you may have. Kind Regards, Claire

Posted 2 years ago

“Not really happy as my original quote disappeared making us pay£200 more than 1st quote ? Told was error although I have a printed copy of the original quote sent to us.”

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Posted 2 years ago

Dear Mrs Peters, Thank you for your review and for taking the time to speak to me today to discuss this. I'm glad we were able to apply your discount to reduce your premium and please do not hesitate to contact us should you have any further queries. Kind Regards, Claire

Posted 2 years ago

“I was disappointed that after receiving regular personalised email offers, the travel insurance quotation I had received, based on a birthday discount, did not link up with my personal account, so the person I spoke to on the telephone was unable to access it and I had to accept a less generous discount. I was also a little alarmed when told that my policy was underwritten by 'aliens' - which I later understood to be Allianz!”

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Posted 2 years ago

“My Quote was nicely handled, but the cost of insuring for 2 weeks Cruise is Very High One has no choice but to GET Insured before going on Holiday.”

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Posted 2 years ago

“Very expensive for a one trip UK holiday.”

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Posted 2 years ago

“Following a call from them about renewing my existing policy I attempted to go online and review the options discussed. Having chosen an option I attempted to purchase but the website would not allow me to complete the task. I called them (on a bank holiday) and spoke to an advisor who clarified why I was calling and then transferred me to Sales. They had not understood I had a renewal quote and attempted to go through the sales process again (a 20 minute activity). When I said I wasn't prepared to repeat this I manage to clarify that I had a renewal quote and I purchased over the phone. My documents were sent online.”

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Posted 2 years ago

“So far so good although all I have done is complete an online form and paid the fee. The real review would come should I have to contact Just Travel or make a claim.”

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Posted 2 years ago

Dear Mr Robinson, Thanks for leaving a review. It’s important we receive feedback on your experience to date, as we strive for continuous improvement. You’re more than welcome to contact us should you need any assistance before, during or after your trip. Please note our contact details are in the documents provided (these are in your customer account). If you need to make a claim please also refer to the Policy wording where you will find the contact details for the claims company for your chosen insurer (AIG). Kind Regards, Claire

Posted 2 years ago

“The assistant I spoke to was very helpful in ensuring we got the necessary level of cover. I was offered a 7% discount but requested more as given previously. The assistant said 7% was the maximum in this case. However, when I checked my emails JustTravel had given me a code for a 10% discount.”

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Posted 2 years ago

“Dealt with it ok but so much information given quickly the I could not simulate it all.Also do every quickly”

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Posted 2 years ago

“The products on offer are OK, but the inclusion of the USA in the global cover renders it very expensive. Have you thought of having three categories (Europe; global,excluding USA; and global, including USA)? I have no plans to visit the USA, but shall be going to the Caribbean and it is costing me a great deal of money. The website wasn't that easy to navigate, and on more than one occasion I got a quote that I could not later retrieve. Happily, I was able to sort this out with a phone call.”

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Posted 2 years ago

Dear Mr Hunt, Thank you for taking the time to leave us a review. We are an insurance broker and the categories we use are based on the rates from the insurance companies we use. For an Annual policy the options we have are Europe, Worldwide including the USA, Canda & Caribbean or Worldwide excluding the USA, Canada & Caribbean. They do rate the USA, Canada & Caribbean the same on an Annual or Single Trip policy. I hope this helps but should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 2 years ago

“The young lady on the phone, who may have been new, spoke very fast, reading lots of information out. I worked for the ABI so was used to all this information which has to be told, but I think others may have struggled, felt it needed a more friendly approach. Otherwise good”

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Posted 2 years ago

“Disappointed that I had to chase policy documents, but pleased it was sorted after phone call.”

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Posted 2 years ago

Just Travel Cover is rated 4.7 based on 20,026 reviews