Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House, Toward Road, Sunderland, United Kingdom
Rating: 4.66

4.7 Rating 20,202 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Phone:

0800 294 2969

Email:

marketing@justtravelcover.com

Location:

Victoria House,
Toward Road,
Sunderland
United Kingdom
SR1 2QF

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Just Travel Cover 5 star review on 21st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After being staggered by the increase in my policy, Just Travel Cover managed to find a policy less expensive (still a hefty increase).”

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Posted 1 year ago

“Still not received my policy yet because can not seem to submit pass word. Also it was a little expensive.”

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Posted 1 year ago

Dear Mr Brown, Thank you for taking your time to leave a review. I am sorry to hear you were having difficulties with retrieving your policy documents. It looks as though you have now managed to create your online account with us. Please let us know if you have any further issues with this. In relation to the premium, the rates/prices we provide are set by the insurers themselves and can vary depending on a number of factors including the destination you are visiting (the cost of the medical treatment in that country), your age and any pre-existing conditions you may have. Should you wish to discuss this any further, please don't hesitate to contact us. Kind regards, Nyomi

Posted 1 year ago

“I have just cancelled a policy I took out yesterday as my partner found the same cover for a lot less. However your service was very efficient and staff polite. I rang yesterday and a lady said someone would ring me back; Fiona rang almost immediate but unfortunately I missed her call but she left a message, but you were closed at 5.30 when I called back. I rang this morning expecting a long wait but in a few minutes I spoke to Kay who politely and efficiently cancelled my policy by asking a few pertinent questions. I am more than satisfied, I just wish your prices had been more competitive especially as I have an NHS discount code. Thank you.”

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Posted 1 year ago

“Can't believe how much the travel insurance has gone up I real Can't understand why the need for the expense.”

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Posted 1 year ago

“When I got to the payment department,the person was very abrupt and sounded like she was chewing gum.I've always been with you but I'm not sure I will be in the future”

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Posted 1 year ago

“Getting far too expensive, & the discount is just a racket. As a returning customer I should automatically get the maximum discount, I felt I had almost to beg for it, otherwise I would have been charged full price.”

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Posted 1 year ago

“I have used this company many times for travel insurance, with great ease in the past. The previous two times haven't been easy to do, ìt didn't recognise my saved details for some glitch or other”

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Posted 1 year ago

“Only did the weekly cover this time instead of annual as your prices have really gone up by nearly a third ? Rather a lot will look again nx year”

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Posted 1 year ago

“I have been pleased on previous occasions but felt wrung out by the time we had finished this time. Partly due to my hearing problems no doubt. As well as louder, clear speech I need it a little slower to assimilate all that is said.”

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Posted 1 year ago

“Dionne was very helpful and got me sorted with cruise insurance with medical conditions Well done”

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Posted 1 year ago

“I found it quite stressful the questions I was asked I had to repeat everything over and over again.i took the insurance on as I could not be bothered to go any where else.”

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Posted 1 year ago

“Not a pleasant experience.”

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Posted 1 year ago

Hello, thanks for leaving a review. I am sorry to hear your experience was not a pleasant one. As part of our ongoing training and commitment to good outcomes for customers we have listened to the call, where I couldn't hear of any issues whilst arranging your Travel insurance. Would you care to provide more information by emailing us at admin@justtravelcover.com or calling 0800 294 2969. Kind Regards, Claire

Posted 1 year ago

“When l was sent the email with policy attachments, they wouldn'topen. I had to ring you and they said it was a technical problem and will send them in the post. Haven't received them yet.”

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Posted 1 year ago

Dear Mr Patterson, Thank you for taking the time to leave us a review. I can see your documents were posted to you on Friday 18th August. You should have received them now, however, we do advise you to allow 3-5 working days. Please do not hesitate to contact our office should you have any further queries. Kind Regards, Claire

Posted 1 year ago

“I found "Jessica's" Welsh accent and speed of speech very difficult to comprehend. Furthermore, the "stock advice & question list" from which she was obviously working fails to handle cases like mine and she was insufficiently briefed to deal with my honest answer. I am 83 years of age and visit my GP Surgery only once per year for a thorough MOT, the last being May 2023 following which I was again declared to be in excellent health. However, at age 70 after prolonged discussion, my GP persuaded me to take daily a 40mg statin tablet not because I was in need of it but merely in his words "to help prevent the onset in later life of any, heart, blood pressure or other circulatory issues". This was and is still viewed as standard practice by my GP for all patients reaching 70 years of age. To date I have not encountered any problems that a daily 40mg statin tablet is designed to help prevent but trying to explain this to Jessica was impossible; as far as she was concerned I must be suffering a condition that warranted the use of a prescribed drug!!!”

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Posted 1 year ago

Dear Mr Brayford, Thank you for taking the time to leave us a review. We appreciate your feedback. Our medical questions are set by the insurers we work with and they do require we screen for preventative medications as they will be on your medical records. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“Website was difficult to negotiate when trying to accept a quote. Ended up having to call and then go through all questions again to finally purchase the insurance I was after. Far too laborious.”

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Posted 1 year ago

Dear Mr Thatcher, Thank you for taking the time to leave us a review. We appreciate your feedback and are always looking for ways to improve our customer journey. Should you have any further queries please do not hesitate to contact us. Kind Regards, Claire

Posted 1 year ago

“Had difficulty with opening the policy and details. Have asked for a hard copy N”

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Posted 1 year ago

Dear Mrs Smith, Thank you for taking the time to leave us a review. I'm sorry you had difficulty opening the policy online. I can see that your documents were posted to you yesterday. Please do not hesitate to contact our office should you have any further queries. Kind Regards, Claire

Posted 1 year ago

“They let us spend our money on insurance without a hitch, they've asked up to review them prior to us taking the holiday which we are insured for so I am not sure what they want me to review.”

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Posted 1 year ago

Dear Mr Wassell, Thank you for your review. We ask customer's who purchase travel insurance with us to review our customer journey/experience in relation to our system or service received when obtaining a quote. Kind Regards, Claire Manning

Posted 1 year ago

“Like talking to AI”

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Posted 2 years ago

“Hope I NEVER have to find out how good or bad”

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Posted 2 years ago

“Got a quote from you, which I found to be competitive, only to find the agent had missed some elements, when I accepted the quote, the second agent, then confused herself, mis-quoting again, ended up costing me over 27% more, which wasn't so competitive. Did ask for a more senior person, but was declined.”

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Posted 2 years ago

Just Travel Cover is rated 4.7 based on 20,202 reviews