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Just Travel Cover Reviews

4.7 Rating 18,291 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

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Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 6th January 2023

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a loyal just travel customer for many years, you don't take into regarding that not everyone can do internet uploading, pdf etc etc. I asked especially for a Covid insurance cover certificate so I can apply for a Thai visa but all I got is a lot of pdf uploads which I can't do.”

Posted 2 years ago

Good afternoon Mr Richards, From our records, I can see we have since resolved your issue and posted your documents. I trust this will all be in order but if you do have any further questions or queries please do not hesitate to call us on 0800 294 2969. Kind regards, Robyn

Posted 2 years ago

“i just told you when i get the written policy through the post i will let you know”

Posted 2 years ago

Dear Mr Byrne, Your policy documents were posted last week and will be with you any day now. You can access your documents online by activating your online account - we have sent details on how to do this to your email address. If you need any other help please don't hesitate to contact us. Thanks Dale

Posted 2 years ago

“Not impressed. .bought a Worldwide Annual Gold Policy on 8/10/21. ..requested Policy documents to be posted to me. ..Still not received them to date....and have had no response to my email about this matter. ..”

Posted 2 years ago

Good afternoon Mrs Durose, Thank you for your review. I'm sorry to hear you experienced a delay with your policy documents and a response to your email. From our records, I can see your documents have been sent and you should have received them. If you are still having trouble please call us on 0800 294 2969. Kind regards, Robyn

Posted 2 years ago

“I phone Just travel cover because I was having trouble sending my my details by Email . Your assistant was very helpful .”

Posted 3 years ago

“Took out gold insurance, our return flight was cancelled and we could not claim for additional hotel stay or new flights. I will never use these again.”

Posted 3 years ago

Good afternoon and thank you for leaving a review. I'm sorry to hear your plans were disrupted and I understand you have now spoken to our team too. With this policy there is no cover for alternative flights costs/accommodation and in this scenario it would be up to the company you booked your trip through to re-arrange this for you. Of course, your travel insurance would auto extend for medical reasons, for example if you were delayed getting home due to this as that would be beyond your control. I hope this helps. Dale

Posted 3 years ago

“You think you are covered until they read the small print and dismiss a valid honest claim”

Posted 3 years ago

“Not good, most difficult to talk with an advisor at times of increased stress in taking travel insurance cover. Do not follow through on assurances given. 3 weeks after return from a trip I have still not received detailed policy information that I was promised would be sent to me in the post . It had to be posted because of a glitch or incompetence in their on line emailing Protocols. shocking Performance standards at a time we need them to excel. Paid for the travel insurance, completed the trip and returned, now heading for a month and still no detailed information Has arrived on the cover taken out.”

Posted 3 years ago

“As I go on holiday next monday I have not received any paper work as of yet”

Posted 3 years ago

“I am going to Spain but you would not cover even baggage or accidental health - ie broken ankle etc. I was not interested in Corona cover. Disappointing. Jane Zambra”

Posted 3 years ago

“As you didn't ask me if I would be doing any volunteering my insurance is invalid.”

Posted 3 years ago

“I requested that my policy details be sent by email. To date I have not received that email. I have rung twice to ask about it and have been assured that the email has been sent. I have now had to request that you send a paper copy.”

Posted 3 years ago

“Ripped off for my premium, with COVID 19 Tui cancelled and refunded in full our holiday. When asked to cancel this travel policy offered £1.19 Back from £25. Disgusting under the circumstances, so the insurance are still making their money and keeping ur premiums. Disgusting !”

Posted 3 years ago

“I would never book with just travel again , are cruise was cancelled , we paid 72 are insuranvce and getting 27 back disgusting”

Posted 3 years ago

“All fine until it came to make a claim. No response from either Just Travel or AIG despite repeated phone calls and emails.”

Posted 4 years ago

Dear Mr Greig, I can see that you have been in touch with us since leaving the review and we are assisting with the claims process and your insurer, AIG. At this time naturally we and insurers are incredibly busy but please rest assured we are doing everything we can to assist. Thanks JTC

Posted 4 years ago

“24 hours after taking out the policy I was contacted to say it would be cancelled due to Foreign Office advice not to travel (at this point it had not been termed as indefinite) bearing in mind this was early March and our holiday isn't until the end of August. My question was why did their website quote, offer and take payment for cover which they were suddenly unwilling to honour? The response was, there is nothing we can do! Obviously by the time all this had occurred I was unable to secure a policy from anywhere else so can now only hope that we are able to proceed with the holiday or that the companies we have booked with offer better and more compassionate service than this provider.”

Posted 4 years ago

“Paid for the top cover to cover all eventualities to later note my terms had changed due to COVID and my insurance deemed void. For the sake of the price I chose not to argue as I am now seeking compensation for my flights outside of the insurance I had sought to protect myself. Extremely disappointed.”

Posted 4 years ago

“Unable to comment as all travel is off at the moment due to the Coronavirus pandemic, and as a result I needn’t have purchased the travel insurance at all!”

Posted 4 years ago

Dear Mrs Lawson, Thank you for leaving a review. If your holiday is moved to a new date due to the current Coronavirus pandemic please rest assured we can look to change the dates on your policy for you. If your holiday is cancelled due to this situation then you may be able to cancel your policy for a refund, but we would need to speak to the insurer for you, which of course we'd be happy to do. Please use this form if you'd like to change your policy and then we will process and contact you as soon as we can. https://quote.justtravelcover.com/mta-requests Please note that if the the travel restriction is lifted by the time you travel and your holiday goes ahead then of course your policy remains in place for everything within the wording including medical treatment abroad, delays, baggage, etc. Thanks

Posted 4 years ago

“I took the travel insurance out a couple of days early on the advice of the agent so I would be covered in case of holiday cancellation. This was just before theCorvid-19 hit. On making a claim for a trip to Krakow when I had to cancel I was informed that my policy didn’t cover cancellations!!!!!!”

Posted 4 years ago

Mr Watson, Thanks for leaving a review. Your Travel Insurance does cover cancellations but there are terms for this with this (and every) insurer. If your trip has been cancelled in light of the current situation you would generally be refunded by your travel agent. if this is the case you may be able to cancel your travel insurance policy for a refund. Please use this link if you would like to explore that option. https://quote.justtravelcover.com/mta-requests Thanks JTC

Posted 4 years ago

“Too expensive and cover was limited. Cancelled cover.”

Posted 4 years ago

“My beef is that it took ages to get through as you are obliged to listen to all the rules and regulations before you get a chance to speak to an operative. I phoned on my mobile and later discovered that I had been charged almost £9.00. Surely a company who is selling something should do all it can to encourage custom not drive them away with excessive phone charges. Never again.”

Posted 4 years ago

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Just Travel Cover is rated 4.7 based on 18,291 reviews