Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,299 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 24th October 2026

Amara Purchase

Justmylook 5 star review on 18th October 2026

2723

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order over 2 weeks ago and have not received my items. I've been asked twice to review the products which I don't have. When I got in touch with customer service all they did was send me the tracking link which I already had and then said they would pass the issue on to the relevant department, which I highly doubt I'll hear from. Terrible experience.”

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Posted 4 months ago

Hello, Thanks for your review. Please can you email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 months ago

“Extremely slow delivery, way past time it was supposed to arrive”

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Posted 4 months ago

Hello, Thanks for your review. We can see your order has been delivered to the address provided at checkout. Justmylook x

Posted 4 months ago

“My overall experience was positive, although there were a few minor issues, such as slow delivery, even when I had the option of ordering next-day delivery after spending over £100. One item was missing, and I had to sent couple of emails , but the item was eventually delivered. I like the selection, and the prices are good. I would still recommend it.”

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Posted 4 months ago

“The product was not as good as l expected”

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Posted 4 months ago

“The product I ordered arrived within 4 day's it was packaged securely so as no breakages could be sustained I'm more than happy with the company and the service”

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Posted 4 months ago

“Always fab prices & efficient speedy delivery. Also a great selection of products!”

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Posted 4 months ago

“Fast and efficient delivery.”

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Posted 4 months ago

“So happy with my purchase, the delivery was super fast 10/10 !!!”

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Posted 4 months ago

“Excellent service from a very reasonably priced supplier. Arrived on time and very well packed.”

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Posted 4 months ago

“First time using this company very fast delivery would recommend”

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Posted 4 months ago

“Excellent, this is my second order and both have been very fast to arrive and very good prices.”

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Posted 4 months ago

“I was surprised when you sent me a different order than what I requested. This is extremely poor service from you, and it was my first and last shopping experience with you.”

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Posted 4 months ago

Hello, Thanks for your review. Please can you email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 months ago

“Excellent product ordered for a birthday present arrived very quick & reasonably priced”

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Posted 4 months ago

“Poor customer service. Sent me the wrong item. When I contacted them they sent me a QR code to return the item back to them. I asked if they would be able to send my correct item straight away and they refused to send it until they had the incorrect item back. Wouldn’t be so bad but the item they sent me was a cheap £2 body mist which was significantly less than the item I’d paid for. Not great customer service. I would be hesitant to ship here again”

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Posted 4 months ago

Hello, Thanks for your review. We can see our customer care team dispatched the correct item to you. Justmylook x

Posted 4 months ago

“Loving the shop! Great choice and great prices. I have already recommended justmylook to friends and they are loving it too”

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Posted 4 months ago

“Spot on. Excellent prices.”

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Posted 4 months ago

“Bought this razor which was listed as smooth finish, used twice and it caused irritation and cut the skin, took it up with company who said as it has been unpackaged and used nothing they could do about it. Not quite sure how you were expected to find this out without using it.”

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Posted 4 months ago

Hello, Thanks for your review. Please can you email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 months ago

“Items were despatched late. Customer services wouldn’t upgrade my delivery so have to wait even longer over weekend for Royal Mail 48hr delivery meaning items still haven’t arrived as I write this.”

Helpful Report

Posted 4 months ago

Hello, Thanks for your review. Sorry to hear your unhappy. We can see your order has been delivered to the address provided at checkout. Justmylook x

Posted 4 months ago

“Always an amazing choice with great offers. My go to place for all my sunscreen needs. Delivery free or reasonably priced and always delivered suitably protected and quickly. Any questions and they’re answered promptly - highly recommend to everyone. Before hitting your high street shops check out Justmylook first !”

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Posted 4 months ago

“I did not think much of Justmylook this time as I bought a DNKY 24/7 Perfume which I was looking forward to receiving. When I received it I opened it and I loved it but when I sprayed it I was so disappointed I could not spell anything at all . I left it for 10min and it was still the same so I sent an email to there customer services explaining about the perfume and Rachael sent a blunt message back saying I opened it so nothing can be done. I messaged again by she did not reply. 😮‍💨”

Helpful Report

Posted 4 months ago

Hello, Thanks for your review. Please can you email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 4 months ago

Justmylook is rated 4.6 based on 106,299 reviews