Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 106,609 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 106,609 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 1st November 2026

Victoria Jacques

Julie Bradley

Anonymous

Justmylook 5 star review on 31st October 2026

Anonymous

2751

Anonymous

Anonymous // 01/01/2019

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“Great prices and amazing discounts on products. Website easy to navigate and was able to find the items I wanted quickly. Free p&p a bonus - delivery was extremely quick.”

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Posted 6 months ago

“Order arrive with problem, was damage sent proof but still no replacement or refund .......”

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Posted 6 months ago

Hello, Thank you for your review. Unfortunately, as per our terms, we do require all damaged items to be returned in order to issue a replacement or refund. Justmylook x

Posted 6 months ago

“First time buying from Justmylook and I am so impressed. Easy to order, very quick delivery, amazing packaging and an unbeatable price.”

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Posted 6 months ago

“Product received, in good time, packaged very well. At right price.”

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Posted 6 months ago

“Not happy .have not received my items yet .Ordered two items on the 28/03/26 Order number J28339685 Today is the 10th and have still not received my order. Being asked to wait for 10 working days before anything can be done. It is inconvenient.”

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Posted 6 months ago

Hello, Thank you for your review. We can see our customer care team has reissued the missing items. Justmylook x

Posted 6 months ago

“I am very disappointed with my experience with Just My Look customer service. I returned several items in their original packaging and paid for the return myself. The items were not sealed and were not used beyond reasonable handling. They were returned in good condition and in line with the company’s stated returns policy. Despite this, my refund has been refused on the basis that the items were “used.” I have repeatedly asked customer service to clarify exactly what they mean by “used” in this context, and to provide any evidence (such as photographs or inspection notes) to support this claim. However, I have not been given a clear explanation or any evidence. Communication has been slow and unhelpful, and I have had to chase multiple times for a response. The lack of transparency has made it very difficult to understand or resolve the issue, particularly as I have complied with both their policy and my understanding of my consumer rights. This should have been a straightforward return, but instead it has become unnecessarily time-consuming and frustrating to deal with. Based on this experience, I would expect clearer communication, fairer assessment of returns, and proper evidence when refunds are refused. I will not be shopping with this retailer again”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. To uphold hygiene and quality standards for all customers, our policy strictly requires that all returns must be made in brand new, unused, and completely sealed condition. We confirmed that traces of the products were on the atomisers/dispensers during review, which suggests signs of use and prevents us from accepting the return. Justmylook x

Posted 6 months ago

“Great company. Products arrived quickly, all intact. Competitive price point”

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Posted 6 months ago

“Fast and quick delivery. Easy to order.”

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Posted 6 months ago

“Fantastic shop got everything everyone needs and more excellent value for money.thank you”

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Posted 7 months ago

“Contacted customer services several times and never had a reply. Trust is lot. Dissappointing.”

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Posted 7 months ago

Hello, Thank you for your review. We can see our customer care team are working to resolve this. Justmylook x

Posted 6 months ago

“Got exactly what I was looking for, at an incredible price.”

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Posted 7 months ago

“Excellent service, really quick delivery & im really happy with the product”

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Posted 7 months ago

“Great products at good prices and quick delivery very good”

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Posted 7 months ago

“Placed a couple of orders & was kept up to date with progress & tracking. Had a late delivery but through the courier company rather than JML. Was pleasantly surprised to get answers to my queries so quickly & reassurance when needed. Will definitely order again . Good range & competitive prices. 👏🏻”

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Posted 7 months ago

“Ordered some replacement hand wash. Was delivered quickly and well parcelledmup. Thank you very much.”

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Posted 7 months ago

“Ordered this was a very simple process, updated via email and was keep informed until I was due to receive the product. Received the goods. Well packed 👌”

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Posted 7 months ago

“The delivery off my products came within 25 hrs, I was kept up to date with the journey of my parcel, the price of my products were the cheapest I could find. All in all a great experience”

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Posted 7 months ago

“Quick delivery”

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Posted 7 months ago

“Great prices, prompt delivery. 👍🏼”

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Posted 7 months ago

“Really pleased with my products, found the website easy to navigate,confirmation email and advice on expected delivery date was efficient.Received my products via Royal Mail within 3 days so very happy. Will definitely order again!”

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Posted 7 months ago

Justmylook is rated 4.6 based on 106,609 reviews