Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 104,759 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 104,759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 1st August 2026

2554

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found exactly what I was looking for easily, great price compared to other beauty sites. Super fast delivery and the product I ordered was packaged very nicely”

Helpful Report

Posted 6 months ago

“This was my second purchase from this store. The discounts were fantastic, but my parcel arrived in a dreadful state. The shampoo had leaked all over the box, ruining the packaging of other products, and I lost nearly half of the shampoo. I tried to contact them via the app and email for 30 days — absolutely no response. The prices might be good, but if you ever need customer support, don’t bother. It’s impossible! I wasn’t asking for all the products to be replaced, only the shampoo, which cost less than £4, while my order was over £150. What truly disappointed me was not just the damage, but the complete lack of care and responsibility afterwards.”

Helpful Report

Posted 6 months ago

“Good prices and fast delivery”

Helpful Report

Posted 6 months ago

“Horrible company with horrible customer service. Ordered a package like 3 weeks ago still hasn’t come, contacted customer care, furthest I got was Ai responses. I’ve sent dozens of emails so I doubt they don’t see it. Requested refund on the 6th of January, no reaponse. Horrible do not recommend.”

Helpful Report

Posted 6 months ago

“I cancelled my order within 10 mins of placing it ..insult to injury was meant to be next day and didn't arrive for a week, to top it off to return I had to pay postage. I did get a chain reply from customer service to my email re cancellation, that clearly stated my order number, only to be asked what my order number was before they would investigate. Shambolic at best. Will never recommend, and will never order again.”

Helpful Report

Posted 6 months ago

“All good good company always delived on time”

Helpful Report

Posted 6 months ago

“Brilliant value, fast delivery, will be recommending to friends and using again!”

Helpful Report

Posted 6 months ago

“great prices, good communication throughout, speedy delivery...willl be back again”

Helpful Report

Posted 6 months ago

“Completely satisfied 😊”

Helpful Report

Posted 6 months ago

“Although there were delays in delivery, the shaver works well and I’m satisfied so far with it.”

Helpful Report

Posted 6 months ago

“This is a very important”

Helpful Report

Posted 6 months ago

“Great service”

Helpful Report

Posted 6 months ago

“I am happy with the service and the products I ordered. Delivery was relatively fast considering peak season. I order from justmylook regularly and the products are always packed securely and the prices are amazing! I'll be coming back ❤️”

Helpful Report

Posted 6 months ago

“Great price and service, we will definitely be back”

Helpful Report

Posted 6 months ago

“Delivery too slow, wouldn't use again despite being a slightly lower price than buying the products elsewhere”

Helpful Report

Posted 6 months ago

“Ordered on the 27/12 two shampoos and still waiting to receive them. The customer service wasn’t of any help and kept sending generic emails every time I asked where is my order. It’s not worth ordering for most items.”

Helpful Report

Posted 6 months ago

“Extremely poor customer service. One of the lipsticks I ordered was missing - I received the empty box. It’s been 11 days since I reported this to customer service and am yet to receive a resolution, very annoying.”

Helpful Report

Posted 6 months ago

“This is my second order from just my look and i am very impressed. Package arrived not too late and i was pleasantly surprised of how it was packed with care.”

Helpful Report

Posted 6 months ago

“Hi there I ordered something on Dec 28th and it still has not arrived”

Helpful Report

Posted 6 months ago

“Received my parcel with 1 item missing. .no response from JML”

Helpful Report

Posted 6 months ago

Justmylook is rated 4.6 based on 104,759 reviews