Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.57

4.6 Rating 104,148 Reviews

89 %

of reviewers recommend Justmylook

4.6

Based on 104,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 2nd July 2026

Lorida Asllani

Justmylook 5 star review on 28th June 2026

Anonymous

Justmylook 5 star review on 14th June 2026

Nicole Henderson

2441

Anonymous

Anonymous // 01/01/2019

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“Excellent website Fantastic prices Quality is great Would highly recommend”

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Posted 4 months ago

“Fantastic products at fantastic prices. I will definately be back for more 😊”

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Posted 4 months ago

“My order arrived very quickly in fact next day which I didn’t request. The items were a great price much cheaper than the shop prices. What is not to like about judymylook.”

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Posted 4 months ago

“Two weeks on and still no resolution. I reported a missing delivery on 12 February. The parcel was marked as delivered, yet the delivery photo did not resemble my property and no parcel was received. Despite repeated contact, the issue was not escalated to the courier until 17 February. Since then, there has been no proactive update, no follow up, and no meaningful communication. I was advised not to send follow up emails, yet no updates were provided unless I chased. It is now two weeks since the alleged delivery and I have received neither the goods nor a refund. I have had to initiate a chargeback through my bank due to the lack of action. Extremely poor customer service and unacceptable handling of a straightforward non delivery issue.”

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Posted 4 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 3 months ago

“My order was delivered quickly it was well packed and the price was one of the cheapest online. very happy with my order”

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Posted 4 months ago

“Product is fine but deliver Eastwood days late, even though I paid for next day delivery. Somewhat spoiled the occasion!”

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Posted 4 months ago

“The big Revlon 1,Shampoo came with the cap brocken, I sent the photo to customet service, not reply at all, first time I have a problem with Just my look, the packaging its failing, bubble wrap its not enough, if the cap doesnt work how I will use the shampoo, have to find a new bottle and have the fuss to pass all the product.”

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Posted 4 months ago

Hello, Thanks for your review. We are sorry to hear that. Please email customerservices@justmylook.com, and we will work to resolve this for you. Justmylook x

Posted 3 months ago

“Such an easy process”

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Posted 4 months ago

“This company is very poor. They have a policy to not refund or replace products which have been opened. They sent me shampoo in a conditioner bottle and would do nothing about it! Will not be buying from here again!”

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Posted 4 months ago

Hello, Thank you for your review. Unfortunately, as the item has been unsealed and used, we are unable to accept your return at this stage in line with our returns policy. Justmylook x

Posted 3 months ago

“Good service and good product”

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Posted 4 months ago

“Very happy with this website. Fast delivery and all perfect”

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Posted 4 months ago

“Fantastico service and product. My partner had gone off this particular scent so I had to return it, simple & hassle free. Refund received. This is how business should be done! Tim”

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Posted 4 months ago

“Excellent fast service well packaged product exactly as described & good value”

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Posted 4 months ago

“All my products arrived as expected, really happy them, I will buy more things in the future, and I loves ot the little gifts. Thank you”

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Posted 4 months ago

“I use Clinique take the day off product and found it at half the usual rrp price with Just my look . I added a couple of nail files to my order to get free delivery . I was really pleased with my purchases . Thank you”

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Posted 4 months ago

“Happy with product, but very small,wouldn't buy again”

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Posted 4 months ago

“Loved my order, it arrived very quickly. And the prices are just incredible”

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Posted 4 months ago

“From order to delivery this was a very easy and carefree experience. Will definitely use again”

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Posted 4 months ago

“I was pleased to find a hard to find body lotion on just my look. Delivery was next day. Parcel was well packed. Very pleased with service.”

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Posted 4 months ago

“SOLD FAKE PERFUME, stay away from these cheats. Contacted customer service and they told me that can’t do anything ( guessing it was sold through a third party? But not sure) CLEARLY FAKE PERFUME. My wife was not happy !!!”

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Posted 4 months ago

Hello, Thank you for your review. I'm sorry to hear that you are unhappy with your order. We can confirm all items sold are genuine as labelled. Sincere apologies for any inconvenience caused. Justmylook x

Posted 3 months ago

Justmylook is rated 4.6 based on 104,148 reviews