Name: Justmylook
Rating: 4.62

“Didn’t let me Get my refund on my item that I didn’t received”

Posted 1 week ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 week ago

“Still not received my shampoo.”

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Posted 1 week ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 1 week ago

“Didn’t get my order right”

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Posted 1 week ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. Please send images to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 1 week ago

“Spam emails”

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Posted 2 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will remove you from our mailing list. Justmylook x

Posted 2 weeks ago

“Got sent the wrong item and chatted with you and said they would send another correct order but still have not received it! Not happy customer”

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Posted 2 weeks ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 2 weeks ago

“I haven't received my package yet. my estimated delivery date was April 10th.”

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Posted 2 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 weeks ago

“Appalling delivery and customer service! I’ll never buy anything again!”

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Posted 2 weeks ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 2 weeks ago

“it is not that good for the price it has.”

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Posted 2 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 weeks ago

“Didn’t arrive for over a week. Then I have to wait another for a replacement or refund upset isn’t the word”

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Posted 2 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 weeks ago

“Haven't received it as post delivered to wrong address I have emailed you but have had no response??”

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Posted 2 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 weeks ago

“Terrible costumer service. I have been sent the wrong item, after almos 15 days still haven't send me what I paid for. Contacted you 3 times complaining and you just reply asking for your item back and ignoring me. Don't appreciate being treated like this especially after your mistake. Will be my last purchase even thought I used to be a costumer.”

Helpful Report

Posted 2 weeks ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 2 weeks ago

“1st delivery excellent. 2nd delivery checkout wouldn't accept card payment. Used Chat and PayPal came up. Went through to Payment, seemed successful but account remained unpaid. Email took 3 days forreply”

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Posted 2 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 weeks ago

“.”

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Posted 2 weeks ago

“Did not answer any of my emails telling them that they sent me the wrong order. Kept the product even though its not what I ordered. Always kept my ordering to one company I paid the price by going to this company never again I have learnt my lesson.”

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Posted 3 weeks ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 2 weeks ago

“Item didn’t arrived, I spoke to CS representative as Royal Mail delivered item to unsure of where, as Royal Mail marked as delivered I would have to wait upto 3 weeks for an investigation. No refund, replacement ( not my fault ) I don’t even think the CS even registered my complaint very unhelpful - I was fuming to say the least as it was a birthday gift for a little girl. Attached is the picture of proof of delivery.”

Helpful Report

Posted 3 weeks ago

Hello, As your order is marked as delivered, we have raised a case with Royal Mail, who will investigate your parcels journey throughout their mailing system, cross-referencing with GPS tracking, and interviewing staff who handled your parcel. This process and relay of the outcome of this investigation can take up to 2-3 weeks, during which we are unfortunately unable to issue a replacement/refund as your order is currently flagged as delivered successfully by Royal Mail. We will provide an update when we hear from Royal Mail, and can act accordingly based on the outcome. We apologise for any inconvenience caused on this occasion and hope this is resolved quickly for you. If you have any further queries, please do not hesitate to get in touch. Justmylook x

Posted 2 weeks ago

“Order my parfum with a shedule date and received it the day after when I was travelling . Please never buy on this site again and nobody called me to compensate me”

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Posted 3 weeks ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 2 weeks ago

“I haven’t received my product till yet”

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Posted 3 weeks ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 2 weeks ago

“I have ordered on the 11th march still not received my order apparently 1of my items was out of stock and I'm getting refunded for that one. And my other 2 supposidly getting dispatched not had them yet so not happy at all.”

Helpful Report

Posted 3 weeks ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 2 weeks ago

“products arrived openedand used tried to return and the customer servie rep, rachel said no.she was very unhelpful, unprofessional, abrupt and rude.”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out to advise that as per our terms and conditions we are only able to accept returns of goods in a brand new, unused condition. Sincere apologies for the inconvenience caused. Justmylook x

Posted 2 weeks ago

“Hi i not happy. One item was wrong and I let your problem. Not been corrected yet why? You not got phone number for me to call you. All I want is the correct stuff to be sent To me. Quickly. Norman Donaldson Portsoy”

Helpful Report

Posted 3 weeks ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 2 weeks ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Justmylook Reviews