Just Geek Reviews

Name: Just Geek
Address: Unit A, Rolling Mill Road Viking Industrial Estate, Jarrow
Rating: 4.81

4.8 Rating 4,629 Reviews

97 %

of reviewers recommend Just Geek

4.8

Based on 4,629 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Just Geek:

Just Geek is home to all the proud geeks of the world. Official sellers of the best video game, movie, TV show, and comic book merchandise and clothing, with the biggest brands in the universe. If you’re a fan of something, we’ll have a product you’ll love – guaranteed!

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Just Geek 5 star review on 12th June 2025

Just Geek 5 star review on 9th June 2025

J Hesselgrave

922

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited months for an item, wasn't updated it had been delayed and when it arrived it was faulty.”

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Posted 3 weeks ago

“Packaging damaged. Spent £300. Not much support from Just Geek when spoke in emails”

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Posted 3 months ago

“No words except I will never ever order from this company again!!!!!!!!!!!”

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Posted 4 months ago

“Never received them. Only got notified that they were mailed Back due to missing half the address.”

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Posted 4 months ago

“I ordered over a month ago and have recieved no communication whatsoever, still haven't received my product either”

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Posted 6 months ago

“Still don't have my item and no refunds will be issued....”

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Posted 6 months ago

“Still haven’t received my item ordered in November. Have emailed with no response. I was really excited but now I don’t even know if my item will come.”

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Posted 6 months ago

“I haven't received the package and haven't gotten any updates I even had to email to get a tracking number I get the Canada Post strike being one of the issues totally get that but when I cant even get basic information on purchases without reaching out its a problem I like what this store sells but I don't think there will be another purchase”

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Posted 6 months ago

“The Zookeeper quarter scale arcade I purchased still doesn't work. I've reached out multiple times for a solution and there still isn't one. Extremely poor customer service. Can someone help me get one that works, please? If so, I'll change this review. Thank you.”

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Posted 7 months ago

“Bad communication! Never buying from this site again.”

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Posted 7 months ago

“I sent an email detailing my experience. I’m very upset that my collectible item arrived in a badly damaged box. I will not order again nor will I recommend to others. While I understand my order underwent international shipping, I paid half what I paid for my item for shipping… I have also personally packed and shipped items internationally before so I know it’s not unreasonable to expect something sold as a collectible to be packaged with better care. My item’s value has dropped significantly due to the condition of the box and I don’t appreciate paying full price for damaged goods. It’s equally disappointing that I received no acknowledgement of my original email explaining my disappointment —I only received review solicitations. Overall, this speaks to a very poor and disconnected customer experience. Edited to add: evidence of the email you didn’t receive. You may want to review your communication processes if your recommended contact method doesn’t actually get anywhere.”

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Posted 10 months ago

Hi Amelia! I am so sorry you received a damaged item. We have not received any emails from you regarding this so have not had an opportunity to resolve the issue. Please can you drop us an email on help@justgeek.com and we can look into this for you

Posted 10 months ago

“まだ届いていないのにレビューを求めないでください”

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Posted 10 months ago

“Ordine perso, dopo quasi un mese di bugie dove mi veniva detto di aspettare perché l'attesa era normale (nonostante avessi pagato la consegna veloce) mi hanno finalmente rimborsato. Inoltre in fase di acquisto dicono che le tasse della dogana sono comprese ma è una bugia anche quella.”

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Posted 11 months ago

“i'm never buying from JUSTGEEK ever, worst customer service i have ever dealt with, they tell you 1 thing, let you spend your money then switch up on what they tell you, say its not their problem but not even update customers. I even had PAYPAL close a case again JUSTGEEK in my favor and paid me for my refund because even they agreed with me on the phone you guys shouldve updated fans insted of arguing with them and giving them the most pointless resolve. DO not every buy from this compay. Many people on youtube comments have even agreed. WHEN YOU CANT PROVIDE SOMETHING YOU PROMOTED AND WERE EVEN ASKED PRIOR......UPDATE YOUR FANS DONT SIT THERE AND BE QUIET!”

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Posted 1 year ago

“Do not use site if you are shipping to Ireland . Bought 3 Tubz and ended up being charged import fees. Not worth you while as pushes costs to high. Use another site you know you won’t be caught by import charges is my advice. Once bitten twice shy will never use this site again”

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Posted 1 year ago

“Pre ordered a Grinch duck tubbz. Website said it would be released October. I've been very patient. I have not received emails or any messages calls with an updated. Everything is paid for. Please complete your end of the business transaction and make this right. Ive been excited as a new tubbz customer. Sucks to see yall posting online every other day and never get to enjoy my own duck. Rea h out to me at 2816677187 or email wristwatch404@gmail.com”

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Posted 1 year ago

“I couldn't return an item that was too small because it was on sale. Apparently distance selling does not apply to sale items.”

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Posted 1 year ago

“I ordered the Official Jurassic Park Christmas Jumper / Ugly Sweater - UK 3XL / US 2XL and it fit in the body and was extremely tight in my upper arms. I could barely bend my arms. The body fit just fine though. I am not overweight or bulky or even muscular. This fit is so strange. It is not wearable and the fabric will not stretch because it is acrylic. I live in New Jersey, USA and did not realize that this company is located in the UK. I emailed that I wanted to return the sweater and the said I would have to pay for shipping to return it. Well, shipping to the UK from here is more than I spent on the sweater! Now, I am stuck with a sweater that has freakishly narrow sleeves and is not wearable. Worst company ever and customer service is awful. Order at your own risk. I will never ever buy anything from this company ever again!”

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Posted 1 year ago

“The item I ordered was ordered on April 17th. I've checked the tracking of Royal Mail, and it is still showing the same status of "Item Received at" (Tyneside MC). I called Royal Mail. they said they see the same status and it is odd that it isn't showing any sign of updated information since the 17th. This is a gift that I am planning to give to a family member on May 8th. They advised that I call Just Geek directly and ask for an update. Just Geek did get in touch in a timely manner. But they provided me with a USPS link. That link has been showing the same status, "Your item has been processed through a facility in LANGLEY E, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND at 3:32 am on April 20, 2023" It' is now 5/1. I don't know if I will ever get this. It was intended as a gift for a family member and I need it here by May 4th.”

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Posted 2 years ago

“lamp was broken reward points still missing”

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Posted 2 years ago

Just Geek is rated 4.8 based on 4,629 reviews