Just Geek Reviews

Name: Just Geek
Address: Unit A, Rolling Mill Road Viking Industrial Estate, Jarrow
Rating: 4.81

4.8 Rating 4,629 Reviews

97 %

of reviewers recommend Just Geek

4.8

Based on 4,629 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Just Geek:

Just Geek is home to all the proud geeks of the world. Official sellers of the best video game, movie, TV show, and comic book merchandise and clothing, with the biggest brands in the universe. If you’re a fan of something, we’ll have a product you’ll love – guaranteed!

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Just Geek 5 star review on 12th June 2025

Just Geek 5 star review on 9th June 2025

J Hesselgrave

922

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was poor, took forever for my package to arrive wouldn’t shop here again. Do not recommend to anybody.”

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Posted 4 years ago

“Ordered an item in January with one on pre-order - no updates, emails, any contact at all. Had to use this website to find a contact email! Not a good experience.”

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Posted 4 years ago

“Not very helpful or costumer friendly.”

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Posted 4 years ago

“Filled in my email to calculate shipping cost, next thing i know i get advertisement emails. I never signed up for any list nor did i complete an order.”

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Posted 4 years ago

“I placed my order on January 22nd. Still hasn’t been dispatched and received no correspondence to let me know what was happening. I contacted them on Twitter, Facebook and Instragram and was fobbed off”

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Posted 4 years ago

“Pedí un paquete a principios de Diciembre, eran 3 ugly sweater ybestos nunca llegaron, he tratado de comunicarme con ustedes y ya no responden mis correos, SON UNOS LADRONES”

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Posted 4 years ago

“Buy headphones for my daughter item never arrived poor customer service no received money back!!!!”

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Posted 4 years ago

“I have not recieved my complete or order, and I left three messages, and nobody is responding to me. I'm going to have to go to my bank, and dispute the whole charge if I can not contact someone. My order number is 55513. Can someone from this store please help me? I was going to buy the 40th Anniversary Pac man quarter arcade cabinet but now I have seconds thoughts if I can't even receive a reply or the rest of my order.”

Helpful Report

Posted 4 years ago

Hey Alicia, Sorry for the delay in receiving your order, we have double checked the tracking number and can confirm that it was delivered yesterday (January 6th) at 16:40 local time. If you have not personally received the order can you please check all safe places and check with the neighbours to see if they took receipt of the package. Kind regards Geek Store UK

Posted 4 years ago

“Slowest delivery I've ever dealt with. Won't receive item by christmas despite ordering the first week in December. Email unresponsive.”

Helpful Report

Posted 4 years ago

Hi there, we are very sorry your item did not arrive on time, we have been experiencing delays across the world with courier services. Please can you contact deborah.challis@yellowbulldog.co.uk and we will look into this further for you.

Posted 4 years ago

“Horrible customer service!!!! Emma who answered my emails could care less about us as customers. Being in retail as my profession for 7 years making customers happy is number one priority! This company could care less. I ordered an item on the 3rd of dec it is the 23rd and I have yet to receive it. I emailed asking where my item was that I payed 9.00 for shipping. According to their terms and conditions it’s to be 7-10 days shipping. I stated I bought it for a Christmas Eve party. I need it by then. No cares no help nothing!!!! No even offer of refund for shipping!!! Do not buy from this company!!!! Stay away!!!!”

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Posted 4 years ago

Hey, Very sorry to hear you did not receive you order in time, we have been experiencing delays across the world with courier services. Please can you contact deborah.challis@yellowbulldog.co.uk and we will look into this further for you.

Posted 4 years ago

“Still awaiting delivery...ordered on 11/266”

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Posted 4 years ago

Hey Shirley, Sorry to hear you order has not arrived yet. I have looked into your order and can confirm it was dispatched November 28th and that according to the tracking number via USPS it was delivered December 15th at 12:37. Could you please check you post box, any safe spaces or with neighbours to see if they have it. Please let us know if you need any further help :) Kind regards Geek Store Team

Posted 4 years ago

“I haven't received my order Order #105848 was placed on November 12, 2020 07:25PM and is currently Fulfilled”

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Posted 4 years ago

Hey Ivonne, Sorry for the delay in your order arriving, I have had a look at your order and I can see that your order was dispatched 21st November and you were email that day with a dispatch confirmation email as well as your tracking number, have you tracked the delivery recently with your local postal service. Please email us at help@geekstore.com if you need further assistance.

Posted 4 years ago

“I would love to give a great review if I ever receive the items, I placed an order on November 8th and have not received anything, I have sent a couple of email but just get an auto generated response. Please give me an update.”

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Posted 4 years ago

Hey Barbara, Sorry to hear you still have not received your order, could you please email deborah.challis@yellowbulldog.co.uk with your order number and issue you are experiencing so we can help

Posted 4 years ago

“Waited so long for even an acknowledgement that I had to cancel my order. I may not have cancelled it, if customer service had the decency to reply to my query. And then got a rather snorty email when I cancelled the order. NEVER AGAIN!”

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Posted 4 years ago

Hi Elaine, We are really sorry for not getting back to you sooner and that you were not happy with the service provided. Our customer service team are receiving an extremely high volume of messages and they are working through queries as quick as they can! If you could please email Deborah.Challis@yellowbulldog.co.uk if there is anything we can do :) Thanks, Geek Store Team

Posted 4 years ago

“Jumper print is peeling off, poor for official merchandise”

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Posted 4 years ago

Hey Karolina, We are sorry that your item was not fit for purpose, If you could please email Deborah.Challis@yellowbulldog.co.uk with your order details we can follow this up with you :) Thanks, Geek Store Team

Posted 4 years ago

“Items did not arrive yet”

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Posted 4 years ago

Hey Karolina, We are sorry that your did not receive your order in satisfactory timing. We are experiencing an unprecedented amount of orders and our warehouse team are working very hard to get orders out as quickly as possible. If you could please email Deborah.Challis@yellowbulldog.co.uk with your order details so we can update you on the status of your order :) Thanks, Geek Store Team

Posted 4 years ago

“Ordered one clock. Sent wrong clock. "We'll replace on you returning the wrong clock". I'm disabled and chronically ill but okay, packaged and sent at local post office. A week later chase them up - "only one person on returns due to covid" ... Next day refunded, no reason, no explanation, no apology, no contact at all except for the automated message. Waste of time, energy.”

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Posted 4 years ago

“Prices was to high. Shipping Trash”

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Posted 4 years ago

“My order hasn't even been dispatched yet.”

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Posted 4 years ago

Hey Courtney, Sorry you to hear you were not happy with your order. I can confirm your order has been dispatched and you should have received your tracking number but please contact our customer service team if you have any further questions. Geek Store

Posted 4 years ago

Just Geek is rated 4.8 based on 4,629 reviews